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伯斯華美達酒店的評價

3 out of 5
伯斯華美達酒店
West Mill Street, Perth, Scotland

評價

7.4

不錯

10 分評分，優異；796 則評價中有 211 則" "
8 分評分，不錯；796 則評價中有 264 則" "
6 分評分，一般；796 則評價中有 204 則" "
4 分評分，欠佳；796 則評價中有 79 則" "
2 分評分，很差；796 則評價中有 38 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Chan

於 2023 年 2 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年2月28日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

8/10 不錯

真實旅客

讚好：職員與服務
Front desk lady provide an excellent Service
Front desk lady provide an excellent service. Easy to park. Wifi is good.
於 2020 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
經濟但是有點吵雜
房間位於市區的旁邊而已，附近有大型的超市可以買，非常的方便非常的方便。 就在市區的旁邊可以進去走走非常的熱鬧，市區內有非常多不錯的店可以逛。旁邊沿著河也有測得景觀。 只是這間飯店是護士這是非常有名的所以會舉辦結婚喜慶的活動因此非常的吵雜
於 2017 年 8 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Just because it is cheap and with complementary car parking
The staff were nice and friendly, complementary car parking was provided. The room is very old fashioned like travelling in 80s' .

10/10 優異

Anthony

家人同遊
讚好：整潔度、職員與服務和住宿狀況
No lift. Poor breakfast 😢 set up.
於 2024 年 4 月住了 1 晚
caryn kelly - operations manager 於 2024年4月14日的回應
Dear Anthony, Thankyou for taking the time to leave us a review. Kind Regards, Team Mercure Perth Scotland

6/10 一般

Paul

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Convenient and decent sized room but rather scruffy and in desperate need of a refurb. The sound proofing is terrible so we could hear everything going on in the rooms around us. Nice helpful staff.
於 2024 年 3 月住了 2 晚
caryn kelly - operations manager 於 2024年4月8日的回應
Dear Paul, Thankyou for taking the time to leave us a review after your stayover at the hotel. We are glad to read of the convenient and large sized room you had with helpful staff. We hope to welcome you back soon. Kind Regards, Team Mercure Perth Scotland

10/10 優異

David (Vancouver)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely, helpful staff, wonderful breakfast, and decent-sized rooms. Rooms are clean well-kept, albeit - a bit dated. Specifically, device charging options by the side of the bed would have been great. Other than that - perfect.
於 2024 年 3 月住了 2 晚
caryn kelly - operations manager 於 2024年3月31日的回應
Dear David, Thankyou for taking the time to leave us a review after your time at he hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth

4/10 欠佳

Malcolm

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Iam a senior citizen and the furniture is the same age as me !
於 2024 年 3 月住了 2 晚
caryn kelly - operations manager 於 2024年3月18日的回應
Dear Malcolm, Thankyou for taking the time to leave us a review. Kind Regards, Team Mercure Perth Scotland

10/10 優異

James

Nice friendly staff 💯👌
於 2024 年 3 月住了 2 晚
caryn kelly - operations manager 於 2024年3月10日的回應
Dear James, Thankyou for taking the time to leave us a review! We hope to welcome you back soon! Kind Regards, Team Mercure Perth Scotland

10/10 優異

Lisa

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The room was nice and quiet and comfortable but could sorely do with some aesthetic tidy up, grouting around sink peeling and a bit unsightly, confusing light switches
於 2024 年 2 月住了 1 晚
caryn kelly - operations manager 於 2024年2月10日的回應
Dear Lisa, Thankyou for taking the time to leave us a review. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

4/10 欠佳

真實旅客

商務旅客
不滿：職員與服務、住宿狀況和客房舒適度
Dissatisfied with stay
First room given heating was not working and after complain in room was changed. When waking up next morning for shower water was not working. Had to leave without showering and dissatisfied with services at the property.
於 2024 年 1 月住了 1 晚
Caryn Kelly - Operations Manager 於 2024年2月3日的回應
Dear Guest, Thankyou for taking the time to leave us a review after your stayover at the hotel. We are sorry to read of the issues you faced over your stay and rest assured we will be taking steps to improve so this does not happen again. Kind Regards, Team Mercure Perth Scotland

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Caryn Kelly - Operations Manager 於 2024年2月3日的回應
Dear Karen, Thankyou for taking the time to leave us a rating after your stayover at the hotel. We hope to welcome you back again soon. Kind Regards, Team Mercure Perth Scotland

10/10 優異

Petru (West Lorne)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Caryn Kelly - Operations Manager 於 2024年1月17日的回應
Dear Petru, Thanks for your rating! Kind Regards, Team Mercure Perth Scotland

10/10 優異

Ugur

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect
於 2023 年 12 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年12月27日的回應
Dear Ugur,Thanks for your rating!Kind Regards,Operations Manager, Mercure Perth Scotland

8/10 不錯

David

伴侶同遊
讚好：整潔度
Short walk to Shops, Restaurants & Lively Pubs.
於 2023 年 12 月住了 2 晚
Caryn Kelly - Operations Manager 於 2023年12月19日的回應
Dear David, thankyou for taking the time to leave us a review. we hope to welcome you back to the hotel again soon.kind regards, team Mercure Perth Scotland

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Very friendly
Room was very nice. Let down by the lack of safety rail in the shower. The shower controls were very difficult to operate especially if you had difficulty gripping the control. Cracked sink was not a good sign.
於 2023 年 12 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年12月19日的回應
dear guest, thankyou for taking the time to leave us a review. we are sorry to read that the hotel did not meet your expectations and have passed these issues onto our maintenance team.kind regards, team mercure perth

10/10 優異

william

於 2023 年 12 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年12月19日的回應
dear william, thanks for your rating! team mercure perth

2/10 很差

Gordon

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I would like to say our stay here was cut short, the rooms were freezing and that's not a joke we had the heating on maximum and we could feel the cold in the room , the maximum bar was letting out minimum heat like maximum was number 1 on the radiator. The staff ended up getting us a plug in radiator which helped if you put it on full overnight. Also i was not informed that on the Saturday night there was going to be a party so the noise of drunk people going to there rooms from 12.30am to around 1.45am was a bit frustrating to say the least. And because they had a party in the restaurant we had to sit in a bar at 7.30pm when it was full of people for the party and we had to endure noise and foul language whilst eating. The cleanliness of the hotel was not great either with the sticky feeling on the chairs and dirt stains on the seats. I definitely won't be back. Disgruntled customer.
於 2023 年 12 月住了 2 晚
Caryn Kelly - Operations Manager 於 2023年12月19日的回應
Dear Gordon,Thank you for taking the time to share your experience with us. We regret that your stay was cut short due to the issues encountered and apologize for any inconvenience caused. At Mercure Perth Hotel, we strive to offer complete comfort and satisfaction for each of our guests. As such, we take all feedback seriously in order to ensure we are consistently meeting and exceeding expectations. We appreciate you bringing this matter to our attention and will use your comments to make necessary improvements so that this situation does not occur again in the future. Since your departure we have spoken directly and resolved these issues for you. We hope you return to the hotel again in order for us to make it a more positive experience for you.Kind Regards, Team Mercure Hotel Perth Scotland

10/10 優異

Laura

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年12月19日的回應
dear laura, thanks for your rating! team mercure perth

6/10 一般

Laura

讚好：整潔度和職員與服務
不滿：住宿狀況
Tired, tired, tired.
First, the good points - very central with free parking, generally very clean, reception staff welcoming and pleasant. I also feel, given the original use of the building, the features in the reception area are lovely. The bad points -We have stayed here before but it was quite some time ago and it shows in the general appearance of the hotel. Furniture in the bedroom and sanitaryware in the bathroom are all well past their sell-by date. The bath panel was damaged and shabby and silicon around the bath disgusting. None of the pillows were comfortable. The room was quiet but given the noise from above when we dropped our case off earlier in the day, I suspect there was no one in the room above the night we stayed. We didn’t use the bar or restaurant so cannot comment about either. Our stay was not expensive and the hotel served it’s purpose but it is in desperate need of an overhaul. Such a shame as it has such potential.
於 2023 年 11 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年11月21日的回應
Dear Laura, Many thanks for taking the time to leave us a review! We are glad to hear you enjoyed the central location and free parking from the hotel, also that the staff were welcoming and pleasant. We are sorry to read that the hotel was not up to the standard you expected, we hope you chose to return again to the hotel! Kind Regards, Team Mercure Perth Scotland

8/10 不錯

David

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 2 晚
Caryn Kelly - Operations Manager 於 2023年11月21日的回應
Dear David, Many thanks for your rating!Kind Regards, Team Mercure Perth Scotland

10/10 優異

Elaine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年11月21日的回應
Dear Elaine, Many thanks for your rating!Kind Regards, Team Mercure Perth Scotland

4/10 欠佳

Perla

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年11月6日的回應
Dear Perla, Thankyou for taking the time to leave us a rating!Kind Regards, Mercure Hotel Perth Scotland

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff were lovely, room was clean and comfortable, perfect hotel!
於 2023 年 10 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年11月3日的回應
Dear Guest,Thank you for your kind words about the Mercure Perth Hotel! We are so pleased that you enjoyed your stay here and found it to be clean and comfortable. It is our utmost priority to provide an excellent experience for all our guests, and we are glad that we could make your stay perfect. Thank you for taking the time to share your review with us.Kind Regards, Operations Manager Mercure Hotel Perth Scotland

8/10 不錯

annette

家人同遊
讚好：整潔度和職員與服務
Nice stay
Nice stay for one night. Breakfast was good.
於 2023 年 10 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年10月25日的回應
Dear annette,thank you for choosing our hotel for your stay. We are glad to hear that you had a nice stay and enjoyed our breakfast. We hope to welcome you back in the future.Kind Regards, Mercure Hotel Perth Scotland

10/10 優異

Ugur

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Heater wasn’t working
於 2023 年 10 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年10月25日的回應
Dear ugur, we apologize for the inconvenience caused by the heater not working. Our maintenance team has been notified and will promptly address the issue. Thank you for bringing this to our attention and leaving us a rating!Kind Regards, Mercure Hotel Perth Scotland

10/10 優異

Rick

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable city-centre stay.
Comfortable stay, and very friendly staff, but not sure what you mean asking about "eco-friendliness" ... that is a total irrelevance to most people, myself included.
於 2023 年 10 月住了 1 晚
caryn kelly - operations manager 於 2023年10月11日的回應
Dear Rick,Many thanks for taking the time to write this review.Kind Regards, Mercure Perth Scotland

6/10 一般

Marion

讚好：職員與服務
Overnight stay
The hotel is not really suitable for anyone with mobility issues as there is no lift. They do have some rooms on the ground floor so make sure you mention any issues beforehand. We forgot to say I walked with crutches and were allocated a room on the 2nd floor. When we went back to reception the girl tried to give us a room on the ground floor however the room was being renovated. As we were there with another couple we swapped with them but this was still on 1st floor and lots of stairs! We were given a voucher for a drink each from the bar but on checking out it looked like we had been inadvertently charged for them. Other than this the hotel has lots of character which we love but sadly we wont be back due to lack of facilities for disabled guests.
於 2023 年 10 月住了 1 晚
caryn kelly - operations manager 於 2023年10月11日的回應
Dear Marion,Many thanks for taking the time to write this review.Kind Regards, Mercure Perth Scotland

8/10 不錯

jean-baptiste

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ECOSSE
EN COUPLE
於 2023 年 9 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年9月20日的回應
Dear Jean-Baptise,Thankyou for taking the time to leave us a rating!Kind Regards, Operations Manager - Mercure Perth Scotland

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very cute hotel. Modern room comparatively to the other places we were in Scotland. Best bed by far. The only issue with it was the bathroom ventilation. The town is nice but was quiet when we were visiting. We didn't have a lot of time to explore but it looked like there was potential.
於 2023 年 8 月住了 1 晚
caryn kelly - operations manager 於 2023年8月20日的回應
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caryn Kelly - Operations Manager

2/10 很差

Karl

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
DO NOT STAY HERE
I booked this hotel as it appeared very pleasant, had a car park, restaurant and bar. Upon entering the hotel you notice that it is looking tired, but the biggest shock was still awaiting me, The Room My little heart sank as I opened the door, the carpet was horrible, the furniture dark and foreboding, the window would not stay open, the bed rolled away every time I sat on it, some of the bathroom tiles have been hand painted to try and cover the holes, the toilet took after the bed, in so far as it too moved when sat on. I could go on, but to sum it up it is grubby!!!!! They ran out of orange juice at breakfast on day two, never saw orange again!!!, and in four days worth of breakfasts we never managed to get all the cooked items we wanted at once, at least one item was always missing i.e. eggs, bacon, beans, sausage, mushrooms, scones never came out together. I wont mention the amount of times we got to our rooms only to find the card didn't work, and no it was not stored near a phone I feel completely RIPPED OFF as I have stayed in nicer hotels for half the price, don't be deceived by the photographs. Nearly forgot, as I had booked four rooms for four nights, I was told that there were welcome packs in our rooms.... Fruit, Water, Chocolate perhaps?. No, it was just a card to hang on the door if we wanted our rooms cleaned whilst we were out!!!!!!!! I did feel sorry for the staff, as they were getting complaints virtually every time I walked through the lobby
於 2023 年 8 月住了 4 晚
Caryn Kelly - Operations Manager 於 2023年8月16日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Michaela

讚好：職員與服務和設施服務
Great Garden
於 2023 年 8 月住了 2 晚
caryn kelly - operations manager 於 2023年8月16日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend stay
Excellent location. Good friendly staff. good breakfast
於 2023 年 8 月住了 2 晚
caryn kelly - operations manager 於 2023年8月16日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

8/10 不錯

Willem

於 2023 年 8 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年8月14日的回應
Dear Guest,Thanks for your rating.Sincerely,Caryn Kelly - Operations Manager

8/10 不錯

Samuel

讚好：職員與服務
不滿：住宿狀況
A pleasant stay
Well located with friendly staff and good service. Rooms are in need of a refresh but overall a pleasant stay
於 2023 年 8 月住了 3 晚
Caryn Kelly - Operations Manager 於 2023年8月14日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Caryn Kelly - Operations Manager

8/10 不錯

Balint

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年8月14日的回應
Dear Guest,Thanks for your rating.Sincerely,Caryn Kelly - Operations Manager

6/10 一般

Laura

於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年8月1日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

6/10 一般

Andrew

不滿：住宿狀況和客房舒適度
Conveniently located in the centre of Perth
Conveniently located in the centre of Perth. Limited parking in main car park but there is an overflow car park less than one minute away (not the pay and display one). The listing for this hotel states that there is a lift but on arrival we were advised that there is no lift to upper floors which is not ideal when you have mobility problems. Breakfast is standard fare and you are able to squeeze your own oranges. Staff cleared away all the food at 9.30 am on the dot without asking if guests had finished (I hadn’t). A minor irritation was that the hot tap on the bath seemed to be disconnected/isolated. A bit of investment in the bathrooms would make this a nice hotel.
於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年7月25日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Caryn Kelly - Operations Manager

2/10 很差

Matthew

於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年7月25日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Lynne

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel
Lovely hotel, room was clean & comfortable. Breakfast was really nice with plenty of choices.
於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年7月15日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Meghan (Mayfield Heights)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was fantastic. The restaurant and lobby bar were lovely. Walkable to everything worth seeing and doing in Perth.
Caryn Kelly - Operations Manager 於 2023年7月15日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

8/10 不錯

Mrs. Lesley

伴侶同遊
讚好：整潔度和職員與服務
The worst bit of our one night stay was finding car parking. We eventually got into the hotel over flow car park. So be warned , otherwise you are in a pay & display car park! The hotel wasn’t as bad as I feared from some reviews. Our room was clean & perfect for one night. Breakfast was your standard fare. Freshly cooked hot choices. A bit of investment could make this a lovely hotel
於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年7月15日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

8/10 不錯

Sheila

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Slight annoyance
During the night early hours 2am woken by movement and noise like furniture being moved, maybe from above. Bit annoying as stay otherwise was fine. If I return would not want a ground floor room
於 2023 年 7 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年7月15日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Comfortable with friendly staff. Missed not having a lift.
於 2023 年 7 月住了 2 晚
Caryn Kelly - Operations Manager 於 2023年7月15日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Mr M A

於 2023 年 6 月住了 1 晚
caryn kelly - operations manager 於 2023年6月26日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

8/10 不錯

Angela

家人同遊
讚好：整潔度和職員與服務
The breakfast is great. Nice and helpful staffs.
於 2023 年 5 月住了 1 晚
caryn kelly - operations manager 於 2023年6月14日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service
Excellent customer service throughout and early check in made this a seem;ess experience.
於 2023 年 6 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年6月7日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Vegard

於 2023 年 6 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年6月7日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

10/10 優異

Jill

於 2023 年 6 月住了 1 晚
Caryn Kelly - Operations Manager 於 2023年6月7日的回應
Dear Guest, Thanks for your rating. Sincerely, Caryn Kelly - Operations Manager

2/10 很差

Vincent

伴侶同遊
不滿：住宿狀況
No lifts, tattered furniture, uncomfortable bed, and horrible service in their restaurant. Left 1 day early as we couldn’t take another night there. The location was good-that was about it. False representation in their website. Traveler beware.
於 2023 年 5 月住了 3 晚
caryn kelly - operations manager 於 2023年5月29日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Caryn Kelly - Operations Manager