Unfortunately, The Lovat didn’t have ours, or my sons families reservations when we arrived for a family wedding. They found us two rooms, but unfortunately the shower in our room didn’t work and several bulbs were out, ,asking it really dark in the room. My sons family room was unfinished, with no hanging rail, or door on the wardrobe, plus the radiator leaked and the room smelled of damp. The staff did as much as possible to correct the problems, but we were attending a much looked forward to family wedding, and the problems at the hotel made things very difficult and stressful for us. We also had to pay the hotel in full as they told us that they hadn’t received any payment from Expedia.