豪華客房, 2 張加大雙人床, 非吸煙房, 雪櫃 | 特厚豪華床墊、房內夾萬、熨斗/熨衫板、免費 Wi-Fi

西佳普魯士國王酒店的評價

3.5 out of 5
西佳普魯士國王酒店
127 S Gulph Road, King of Prussia, PA

評價

7.4

不錯

10 分評分,優異;1008 則評價中有 328 則" "
8 分評分,不錯;1008 則評價中有 300 則" "
6 分評分,一般;1008 則評價中有 180 則" "
4 分評分,欠佳;1008 則評價中有 118 則" "
2 分評分,很差;1008 則評價中有 82 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Yanling

於 2023 年 5 月住了 1 晚

4/10 欠佳

Jonathan

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
The only thing i liked about this property is the fact that the staff were nice, and the room had no bugs and was mostly clean. However, 3/4 of this property is under construction. There was some massive jackhammering going on at about 830 am, where they were busting up the sidewalk to lay a new one. There is no front entrance- rather, a side entrance has been converted into a lobby. Breakfast is served at the end of a hallway in some administrative offices on the 3rd floor. There are no microwaves in the rooms, but there are huge refrigerators. To use a microwave, you have to go where the breakfast is served, where a microwave is located. When I arrived at my room, my bedsheets were on sideways and about to pop off of the matress. The lampshade of one of the lamps had what i could only guess to be boogers smeared inside of it (room 403). The room was a single king, but it clearly used to be a double queen, because the placement of electrical outlets was inconvenient and made no sense. In the morning, housekeeping would open a room, flip out the latch to keep the door from closing all the way, and then allowed the door to swing closed freely until it loudly banged on the latch. I would not stay here again.
於 2024 年 3 月住了 2 晚
Marcus - General Manager 於 2024年3月26日的回應
I am so sorry that your experience was not as it should have been. We are in the process of making some changes and I am sorry that your experience was affected by that. I hope you will reconsider your decision not to return.

10/10 優異

Stephen

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a great experience
於 2024 年 3 月住了 1 晚
Marcus - General Manager 於 2024年3月24日的回應
I am so glad that you had a good experience staying with us. I hope you will stay with us again soon.

10/10 優異

Jeff

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice to be able to have fun playing table tennis with my friends. I liked that the breakfast menu was varied and delicious.
於 2024 年 3 月住了 2 晚
Marcus - General Manager 於 2024年3月20日的回應
Dear Jeff,Thank you so much for your kind response. I am so glad that you appreciate breakfast and the table tennis. I very much hope we will host you again soon.

8/10 不錯

Sonya

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff, clean inside facility. Outside lots if construction some cans and discarded clothing made the place look less than desirable. Please discontinue the hard chopped eggs for breakfast. Its such a waste ...unless you are using it for egg salad later.
於 2024 年 3 月住了 3 晚
Marcus - General Manager 於 2024年3月20日的回應
Dear Sonya,Thank you for your response. The chopped eggs were not a wise decision and they have been removed. I take your point on the mess outside. I have tried to keep up on it but some days are tougher than others. We are come towards the end of the construction in our parking lot which will help. I hope that we will host you again.

10/10 優異

Yushan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 3 月住了 1 晚
Marcus - General Manager 於 2024年3月20日的回應
Thank you so much for your stellar rating. I hope we will host you again soon.

10/10 優異

Malikarjuna

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just stayed for a night. It was easy and convenient. They are remodeling so bit to construction but didn’t bother us at all.
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年3月20日的回應
Dear Malikarjuna,Thank you so much for your positive review. I am so glad that you enjoyed your stay and hope to host you again soon.

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk people were great. The room was excellent. The only draw back was the construction but we were there on the weekend, so there was no problem.
於 2024 年 3 月住了 2 晚
Marcus - General Manager 於 2024年3月20日的回應
Dear Michael,Thank you so much for your positive feedback. I am so glad that you connected with our front desk. I hope we will host you again soon.

10/10 優異

Elisabeth

於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年3月24日的回應
Thank you so much for your positive rating. I am delighted that you enjoyed your stay and hope to host you here again soon.

10/10 優異

Robersy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年3月5日的回應
Thank you so much for your positive feedback. I am delighted you enjoyed your stay and hope to host you again soon.

10/10 優異

Marie

家人同遊
Clean
於 2024 年 2 月住了 3 晚
Marcus - General Manager 於 2024年3月5日的回應
Your one word review is music to my ears! Thank you so much for your feedback and I will pass on your feedback to my housekeeping department. I hope we will host you again soon.

8/10 不錯

Orgilbaatar

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the breakfast. Everything was great. The only problem was the limited parking due to construction. But all in all good hotel for the price
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年3月5日的回應
Thanks so much. I appreciate the moderate comment on the parking! It is finished now, but yes, was definitely impactful! Hope to host you again and I am so glad you enjoyed your visit.

8/10 不錯

Ileen

讚好:整潔度、職員與服務和住宿狀況
Close to the mall
於 2024 年 2 月住了 2 晚
Marcus - General Manager 於 2024年2月26日的回應
Thank you so much for your review. I am so pleased that you enjoyed your stay and hope to host you here again soon.

6/10 一般

Benjamin

No
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年2月22日的回應
I am sorry that your stay was not as it should have been. I expect construction and parking lot access had something to do with it. That will be all over by this weekend. I hope we will have a chance to provide you with a better experience in the future.

10/10 優異

Kellee

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Would have liked hot food for breakfast. Lots of construction and couldn't find the entrance. Needed better signage.
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年2月21日的回應
Thank you for your 5 star review and constructive criticism. We will be completing the construction near the entrance on Friday and redesigning that whole area in front. We will be changing the hot food tomorrow. I am so sorry you missed that.

10/10 優異

Tara (Nesquehoning)

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Customer service is awesome!
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年2月16日的回應
Thank you so much for your kind words. I am so glad that you enjoyed your stay and I hope we will host you here again soon.

10/10 優異

Malikarjuna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was super convenient and close to everything thing. The staff was very friendly. Definitely will stay again.
於 2024 年 2 月住了 3 晚
Marcus - General Manager 於 2024年2月13日的回應
Thank you so much for the fabulous rating and review. I am glad that you enjoyed your stay and pleased that you found the hotel convenient and friendly! I hope we will host you here again soon.

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Marcus - General Manager 於 2024年2月13日的回應
Thank you very much for the positive rating. I am so pleased that you enjoyed your stay. I very much hope we will host you again soon

10/10 優異

Tara (Nesquehoning)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Marcus - General Manger 於 2024年1月23日的回應
Dear Tara,Thank you so much for your positive rating. It was a pleasure hosting you and I am so pleased that you enjoyed staying with us. I hope we will see you again soon.

10/10 優異

Marc

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Marcus - General Manger 於 2024年1月19日的回應
Dear Marc,Thank you for your fantastic rating. I am so glad that you enjoyed your stay and I hope to host you here again soon

10/10 優異

Jaelyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved this place and the people! Great place to stay.
於 2023 年 12 月住了 2 晚
Marcus - General Manger 於 2024年1月9日的回應
Thank you so much for your kind review. I am so glad you got to know the staff and had a wonderful stay. I hope we will see you again soon.

10/10 優異

Keon

於 2023 年 12 月住了 1 晚
Marcus - General Manager 於 2024年1月9日的回應
Thank you so much for your positive rating. I am so pleased that you enjoyed your stay and hope to host you again.

8/10 不錯

Cheryl

Construction
於 2023 年 12 月住了 1 晚
Marcus - General Manger 於 2024年1月5日的回應
Thank you for your positive review. I am so pleased you enjoyed your stay and I hope to host you here again soon.

10/10 優異

Richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Marcus - General Manager 於 2024年1月5日的回應
Dear Richard,Thank you for the excellent rating! I am so glad that you enjoyed your stay and hope to host you again soon.

10/10 優異

Michele

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was very clean, spacious rooms. Staff was friendly and helpful. Would strongly recommend for the price
於 2023 年 12 月住了 1 晚
Marcus - General Manager 於 2024年1月5日的回應
Thank you so much for your recommendation and kind words. It was a pleasure hosting you and I hope we will see you again.

10/10 優異

Mark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Marcus Collins - General Manager 於 2024年1月1日的回應
Dear Mark,Thank you so much for your high rating. I am so glad that you enjoyed your stay and I hope we will host you again soon.

8/10 不錯

Donna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was okay, but it smelled like marijuana in the hallway, and the bathroom didn’t have an exhaust fan. There were people playing loud music by the parking lot during our first night, but for the rest, it was quiet.
於 2023 年 12 月住了 3 晚
Marcus - General Manger 於 2023年12月20日的回應
Thank you so much for your feedback. I am sorry about the smell and noise, but glad they were temporary issues and that your overall experience was positive.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Noticeable changes with an exceptional staff
In the midst of reconstruction, the staff has been able to maintain a clean and well managed hotel with little to no noise or problems. Not much for breakfast and bring your own coffee but clean and comfortable for a quick stay. A very special thank you to Nita, who was exceptional in her service. Ms. Mcfarland was kind, knowledgeable went above and beyond to make the stay welcoming and comfortable. If you have had a less than great experience at this hotel before, It's worth a second try.
於 2023 年 12 月住了 1 晚
Marcus - General Manager 於 2023年12月20日的回應
Thank you so much for your kind words. I am so glad you have met the mercurial Ms. McFarland. She is certainly an asset to our hotel. I hope that you will forgive us our breakfast and come and see us soon.Warm regards,

10/10 優異

Amy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Carol Ann was amazing and very welcoming. The facility was clean.
於 2023 年 12 月住了 2 晚
Marcus - General Manger 於 2024年1月1日的回應
Thank you so much for your kind comments. I made sure to screenshot your comment and text it to CarolAnn. She was so pleased! I am so pleased that you enjoyed your stay and hope to see you here again soon.

8/10 不錯

ALCI

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Crap breakfast. Need more variety. Oatmeal was gone by 9pm. Only fruits were apples and lemons. No regular croissants. Jus mini muffins, bread and cereal.
於 2023 年 12 月住了 1 晚
Marcus Collins - General Manager 於 2023年12月11日的回應
I am so sorry that you were disappointed by breakfast. I hope we will host you again.

10/10 優異

Andrea

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay. Everything was very clean, modern, well lit and accommodating. The breakfast was nice as well. There was a nice selection, and everything was fresh.
於 2023 年 12 月住了 1 晚
Marcus Collins - General Manager 於 2023年12月11日的回應
Thank you so much for your kind words. I am delighted to see that your experience was so good. I hope we will have the opportunity to host you again.

8/10 不錯

Richard

於 2023 年 12 月住了 2 晚
Marcus Collins - General Manager 於 2024年1月1日的回應
Thank you so much for the positive rating. I am glad that you enjoyed your stay and hope to host you again some time soon.

4/10 欠佳

Michael

於 2023 年 11 月住了 3 晚
Marcus Collins - General Manager 於 2023年12月5日的回應
I am so sorry that you did not enjoy your stay. I recommend returning next April once all the upgrades are finished

8/10 不錯

Maria Diana

伴侶同遊
讚好:職員與服務和設施服務
The faucet knob is difficult to lift when you want to use the shower head.
於 2023 年 11 月住了 4 晚
Marcus - General Manger 於 2023年12月2日的回應
so sorry, and thank you, we got it fixed

6/10 一般

David

家人同遊
Not a Good Night Sleep
The hotel was under construction, which was not an issue overall, except it was difficult to find the entrance from the street. The staff was friendly and helpful, and check-in went smoothly. That said, the room was pretty cold, despite turning up the heat. We were placed on the first floor next to the lobby, which made for a noisy morning. One of our neighbors sang at the top of her lungs and we could hear everything. Suffice to say, we didn't have a good night sleep. I'm not saying this is an awful place to stay, but perhaps we were unlucky this time. Once construction is completed, we'll likely give it another try when we're in the area.
於 2023 年 11 月住了 1 晚
Marcus Collins - General Manager 於 2023年11月13日的回應
wow, you really had the elements of a perfect storm. I am so sorry that that happened. Please do feel free to let us know about noisy neighbors. We can always make a diplomatic call. The heating should work also, so I will make sure we have a look at your room. I am sorry that you were inconvenienced and uncomfortable. I was pleased to read that you would come back following construction completion. Hopefully we will welcome you back in the summer.

10/10 優異

Sandra (Hamilton)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great access directly off the highway, and directly across from the mall. Lots of parking. They're under construction apparently, but other than some construction fences, I was not aware of it. Met three front desk staff, one to check-in, one helped me with some food and bev and one checked me out. They were all wonderful and helpful. Would stay here again.
於 2023 年 11 月住了 1 晚
Marcus - General Manager 於 2023年11月18日的回應
Thank you so much for your kind review. I am so glad that you weren't troubled by the construction next door and particularly pleased that you connected with the staff and enjoyed meeting them. I very much hope that we will host you here again soon

6/10 一般

Melanie

讚好:職員與服務
不滿:整潔度
於 2023 年 11 月住了 1 晚
Marcus Collins - General Manager 於 2023年11月15日的回應
Thank you for your feedback. I am sorry that your stay was not as it should have been. I hope you will try us again once all the updates have been completed

6/10 一般

Philip

讚好:職員與服務和住宿狀況
Noisy
於 2023 年 11 月住了 1 晚
Marcus Collins - General Manager 於 2023年11月8日的回應
Thank you for providing feedback. I am sorry that you found the hotel noisy. As we move into Fall and the whirr of the AC units stop and the whirr of the heaters have not quite picked up, outside noise does come in more. I am sorry that you were disturbed.

8/10 不錯

Robert

家人同遊
讚好:整潔度和職員與服務
The property is undergoing a renovations which we were notified of prior to our stay. The hotel was clean and the staff was very friendly and helpful.
於 2023 年 11 月住了 1 晚
Marcus - General Manger 於 2023年11月6日的回應
Thank you so much for your feedback. I am glad that you enjoyed your stay and got to connect with the staff.

2/10 很差

Sally

家人同遊
於 2023 年 11 月住了 2 晚
Marcus Collins - General Manager 於 2023年11月6日的回應
I am so sorry that your story was not as it should have been

10/10 優異

NGA

親子同遊
讚好:整潔度、設施服務和住宿狀況
Excellent customer service and great stay with reasonable price
於 2023 年 11 月住了 2 晚
Marcus - General Manger 於 2023年11月6日的回應
Thank you for your glowing review. I am so pleased that you enjoyed your stay. I hope we will host you again soon.

8/10 不錯

john

伴侶同遊
讚好:職員與服務和住宿狀況
Breakfast was disappointing
於 2023 年 11 月住了 1 晚
Marcus Collins - General Manager 於 2023年11月6日的回應
Thank you for your feedback. I am sorry that you found our transitional breakfast disappointing but glad that the rest of your stay was more positive. I hope we will host you again once our full breakfast is up and running

10/10 優異

Stephanie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Such nice staff and so clean
於 2023 年 10 月住了 2 晚
Marcus - General Manager 於 2023年10月30日的回應
Dear Stephanie,Thank you so much for taking the time to provide feedback.I am so pleased to read that your stay was a good one and that you enjoyed meeting our staff. I very much hope we will host you here again soon.

8/10 不錯

Edward

讚好:整潔度、職員與服務和住宿狀況
Friendly and a calm place to stay
於 2023 年 10 月住了 3 晚
Marcus - General Manger 於 2023年10月27日的回應
Thank you for your lovely feedback. Friendly and calm is a place I would like to be, and I am so glad you enjoyed that aspect of our hotel. I hope that we host you again soon.

10/10 優異

SV

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Was clean and comfortable great front seat Staff.
於 2023 年 10 月住了 2 晚
Marcus Collins - General Manager 於 2023年10月24日的回應
Thank you so much for your kind review. I very much hope we will host you again soon.

10/10 優異

ARZA

於 2023 年 10 月住了 2 晚
Marcus Collins - General Manager 於 2023年11月13日的回應
Thank you for completing the rating regarding your recent stay at our property. I am so pleased that you enjoyed your stay. Your positive ratings are a great encouragement to our team and to me. Thank you

8/10 不錯

Kellyann

讚好:整潔度、職員與服務、設施服務和住宿狀況
Didn’t love the breakfast options.
於 2023 年 10 月住了 3 晚
Marcus Collins - General Manager 於 2023年11月6日的回應
Thank you so much for providing your feedback. I am sorry about the limited breakfast. I am pleased that the rest of the stay went well.

10/10 優異

claud

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
the stay was amazing amd the staff were exceptional and very nice.will be staying there again.thank you
於 2023 年 10 月住了 2 晚
Marcus Collins - General Manager 於 2023年10月22日的回應
Thank you so very much for such a glowing review. I am delighted to hear you enjoyed your stay and that we took good care of you. We look forward to hosting you here again.

4/10 欠佳

John

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
After Driving 3/12 hours through construction, all I wanted to do was take a nice shower. I booked a superior room, which I normally do, but I got a room with a handicap bathroom. I stated I wasn't happy with the room, and all I got was "It was the only room they had with a King bed". What happen to the room I booked. Not happy at all.
於 2023 年 10 月住了 1 晚
Marcus Collins - General Manager 於 2023年10月19日的回應
I am so sorry. Few things worse than disappointment after a long, hard drive. I have spoken with the staff member involved and he is now prepared to respond appropriately. I also bear responsibility as the rooms were put off in order to work on the dressers and we put off too many kings. Please accept my apology for your inconvenience. I have made sure that your next visit will be much more pleasant.

10/10 優異

Linda

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
Great stay! Facility was clean & excellent breakfast. Close to shopping & casino.
於 2023 年 9 月住了 1 晚
Marcus Collins - General Manager 於 2023年10月17日的回應
Thank you so much for your kind comments. I am delighted to hear that your stay was enjoyable. I very much hope to host you here again.