本人一行四人,訂了2 Bedroom Plunge Pool Suite,
入住日期: 14/02/2012
退房日期: 18/02/2012
住了這麼多天客廁一直沒有熱水可供洗澡,已跟職員說了很多次,他們每次派人來維修,一直都沒有維修好,又沒有交代結果,更加沒有更換房間給我們.
真實旅客
10/10 優異
真實旅客
2013年4月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
8/10 不錯
真實旅客
2013年4月3日
讚好:整潔度、住宿狀況和客房舒適度
Nice Hotel . Good for families with young children . Nice pool . Breakfast was ok at first but every day something disappeared so at the end it was bread eggs and sausages ... The beach was not so nice and the food at the beach was terrible even though it was so expensive . If you have a big family then the best to walk out from the Hotel and hire somebody with a minibus to drive you around ; it can be cheaper than renting a car or a van .
真實旅客
8/10 不錯
michelle (singapore)
2013年3月20日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
good family hotel little service and bad location
the hotel room (2 bedroom suit) was specious with big swimming pool and good kitchen facilities, ideal for families with infants and kids. location is quite far and you need to spend at least 1000 bhat to go out to any mainstream place. there is a shuttle service free from hotel, but that will take you to a small area (rocky beach, so canot enter the neach) with few sitting joints. the service is horrible, cannot underdstand english at all. in one incident, we went up to the roof top restaurant and asked for butter for the baby. it took them 30 min to bring butter from down stairs kitchen. i will recommend this hotel only to families with kid away from the local hurdle. but be prepared to get poor service and pay for transport. my over all rating will mbe 3.5/5
michelle
8/10 不錯
真實旅客
2013年3月4日
讚好:整潔度、職員與服務和客房舒適度
Great hotel
The receptionist at the counter was really really helpful, friendly and pleasant.
The only demerit is that the elevators were all out of order and not designed to the required convenvenience to the hotel guest as expected.
The breakfast could be improved by having more different varieties of food. It was the same every morning.
Otherwise it could be a great hotel to everyone.
真實旅客
2/10 很差
Ed
2013年3月1日
不滿:職員與服務和住宿狀況
Bad experience in customer service
Staff need training in customer service, they think that saying Sorry the problem is solved. I will consider other option in Phuket. Definitively Im not returning to this hotel in the future.
Ed
8/10 不錯
Ahmed
2013年2月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastisk start på ferie
Vi blev hentet phuket lufthavn og kørt til bel air hotel og fik vores nøgler da vi trådte ind i vores hotel værelse blev vi alle overrasket. 3 sove værelser m bad og en kæmpe altan m. Udsigt til havet dagen efter tog vi Hotels bus til privat stranden og der fik vi en dejlig dag og blev solbrændte og smagte vores første kokosnød så vi kan klart anbefale bel air spa og resort til familieferie
Ahmed
8/10 不錯
真實旅客
2013年2月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
8/10 不錯
Frank
2013年1月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A Pleasant Stay.
This hotel was a pleasant stay, although a bit far from the main attractions that phuket has to offer. Staff were friendly and always on hand if needed. Breakfast menu was a little disappointing, but overall, it's a nice place to stay if you just want to relax in a quieter part of Phuket. A huge thank you to our driver, Mr Bu.