住宿設施服務

墨西哥伊施卡瑞特酒店 - 包所有公園行程/所有遊樂設施的評價

5 out of 5
墨西哥伊施卡瑞特酒店 - 包所有公園行程/所有遊樂設施
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO

評價

9.0

卓越

10 分評分,優異;1511 則評價中有 1122 則" "
8 分評分,不錯;1511 則評價中有 160 則" "
6 分評分,一般;1511 則評價中有 85 則" "
4 分評分,欠佳;1511 則評價中有 53 則" "
2 分評分,很差;1511 則評價中有 91 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

2/10 很差

Alex

10/10 優異

Yaqin

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Everything is great and I will go back
於 2022 年 2 月住了 4 晚
J.Antonio García Hotel Manager Hotel Xcaret México 於 2022年2月14日的回應
Thank you for your amazing rating from Hotel Xcaret México. It's extremely pleasant to know we exceeded your expectations. Please come back soon!

10/10 優異

Brenda (Hunt Park)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This resort is beautifully exotic. Service is top notch and the drinks and food excellent. Super clean and I love the scent in the lobby area. They make everything convenient and easy. The only issue I had was my room not being ready upon check in yet they did upgrade me so I was happy regardless.
於 2024 年 3 月住了 4 晚

10/10 優異

alexis

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月27日的回應
Thank you for making us part of an unforgettable vacation! We hope to welcome you back soon!

10/10 優異

Josiah

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What was not to like. First they have a bus that transports you from the airport to the resort and same when returning to airport. The resort is amazing and beautiful. Staff greet you and get you easily checked in when you arrive. The rooms are amazing, clean and roomy. All the food at the 5 restaurants is delicious. The service was good for all around the resort. You get access to all their parks. What is not to love about this place. I'll be back in the future for sure.
於 2024 年 3 月住了 8 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月26日的回應
We feel flattered by learning about your experience! Our team will be motivated to provide you another unforgettable vacation in the future!

2/10 很差

Carlos

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月27日的回應
Gracias por elegirnos como los anfitriones de sus recientes vacaciones. Nuestro equipo trabaja constantemente para brindar experiencias maravillosas y lamentamos no haber estado a la altura de sus expectativas en esta ocasión. Esperamos nos de una nueva oportunidad para hacer de sus vacaciones una experiencia inolvidable.

10/10 優異

Jian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel to stay! Everything here is unforgettable, food, scene,service and all other elements for the tourists.
於 2024 年 3 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月26日的回應
We thank you for making us part of your holidays on this occasion! It is appreciated that you share your experience, and it will encourage our team to keep up the good work!

8/10 不錯

michelle renee

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing property. So many options for pools and swimming. The food was great. Not much shopping. The only negative is the spiel they give you when you arrive trying to get you into a deal similar to a time share. I thought that was low class for such a high class hotel.
於 2024 年 2 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月26日的回應
Thank you for visiting us on our corner of paradise and for sharing with us your comments. We hope to welcome you back soon!

4/10 欠佳

Yujiao

親子同遊
不滿:職員與服務和設施服務
The staff were cold and unattentive, terrible service for a well-designed hotel
於 2024 年 3 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月24日的回應
It is our priority to provide memorable experiences to our guests, and we apologize for not meeting your expectations during this vacation. We appreciate your sincere comment, and we will give it the proper follow up.

10/10 優異

JOSE

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente atención
於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月23日的回應
¡Gracias por compartir con nosotros sus recientes vacaciones! Nos da gusto saber que el servicio de nuestro personal estuvo a la altura de sus expectativas, será un placer tenerle de regreso pronto.

10/10 優異

sharaeneida

於 2024 年 3 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月24日的回應
We thank you for allowing our team to be part of an unforgettable vacation! We gladly await your soon return!

10/10 優異

Jasmine

於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月23日的回應
Thank you for making us part of an unforgettable experience! We await your soon return!

6/10 一般

Martha

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
If Drinking is your thing then is the place to be...but nothing else to do...parks are to far from hotel..no ocean to swim in...needs more on site activities...
於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月20日的回應
Thank you for making us part of your recent vacation in the Riviera Maya! It is our main priority that you completely enjoy your holidays, not only by having complimentary transportation to the parks, but also, by providing different activities inside the hotel. We appreciate your comment and will gladly follow-up.

10/10 優異

Britta

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月20日的回應
We thank you for allowing us to be the hosts of a marvelous experience! It will be our pleasure to welcome you back soon!

10/10 優異

Aurelio

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月17日的回應
Thank you for allowing us to be the hosts of your recent vacation! Our team await your soon return!

6/10 一般

Angelica (Tucson)

家人同遊, 親子同遊, 伴侶同遊
讚好:職員與服務
不滿:住宿狀況
Our first night the jacuzzi came out dirty and when we called the man had a condesending voice to us and never sent anyone out to clean and check it out. We never used the jacuzzi the entire stay which was a bummer! Put a bad taste to the customer service. The food was great and s turnaround to our trip.
於 2024 年 3 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月13日的回應
Thank you for sharing your experience with us! It is our priority to provide enjoyable experiences, and we truly apologize for not being up to the task in this occasion. We sincerely hope you give us the opportunity of welcoming you back and providing you with the marvelous vacation you deserve.

10/10 優異

Jaewook

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice a place to rehabilitate
於 2024 年 3 月住了 6 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月14日的回應
Thank you for spending your recent holidays in our corner of paradise! We hope to have the opportunity to welcome you back to another fun yet relaxing vacation!

10/10 優異

THEODORE (GRAND PRAIRIE)

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect Place for Family and Friends
於 2024 年 2 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月5日的回應
We thank you for spending with us your family and friends holidays! It will be our pleasure to welcome you back soon!

2/10 很差

Lariza (Huntington Beach)

於 2024 年 2 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月21日的回應
Thank you for making us part of your vacation! It is our priority to provide enjoyable experiences to our guests, therefore, please accept our apologies for not meeting your expectations. We hope you give us another opportunity for changing your perception.

8/10 不錯

Zaira Iliana

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Los restaurantes el mercado y las cuevas ofrecen buena calidad y variedad de alimentos. Tuvieron el detalle por ser mi cumpleaños de asignarme una cama. Además de que me enviaron una tarjeta de felicitación junto con un pastelito y una botella de licor. Que incluyen la transportacion a los parques y pick up - drop off al apto
於 2024 年 2 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月5日的回應
¡Muchas gracias por elegir celebrar su cumpleaños con nosotros! Nos da gusto saber que logramos brindarle una experiencia inolvidable y esperamos tener pronto la dicha de darle la bienvenida nuevamente.

10/10 優異

Germanico

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月5日的回應
Thank you for making us part of this enjoyable vacation! We hope to have the pleasure of hosting you again in the future!

10/10 優異

Todd

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The food is first class as are the rooms. The staff were excellent. Navigating the resort is rather confusing and better signage would be most helpful. As someone who has a fear of heights I did not enjoy walking on the numerous suspended bridges joining the various buildings.
於 2023 年 12 月住了 7 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月28日的回應
Thank you for sharing your recent holidays with us! We are glad to hear we met your expectations, and we hope to have the opportunity to welcome you back!

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
Guest Service Hotel Xcaret Mexico 於 2024年2月27日的回應
Thank you for allowing us to have unforgettable experiences along with you during this vacation! It will be our pleasure to welcome you back soon!

10/10 優異

andrea

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome
於 2024 年 2 月住了 6 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月25日的回應
Thank you for making us part of your recent vacation in Mexico! We would love to see you back soon!

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月24日的回應
Thank you for visiting our corner of paradise and making us part of an unforgettable experience. Your second home will be waiting for your next visit.

10/10 優異

Mario

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月22日的回應
Gracias por elegirnos como su hotel destino en sus recientes vacaciones. Nos alegra saber que cumplimos con sus expectativas y esperamos darles la bienvenida nuevamente.

10/10 優異

April

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall, highly recommend!! Great atmosphere, wonderful dining options & wonderful staff. I only gave it 4 stars for condition. Ceiling in our room was leaking & had to be moved. New room had bugs crawling up the drain (some kind of ant). The water slide at the pool nearby was not working.
於 2024 年 2 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月18日的回應
Thank you for choosing to stay with us during your recent vacation in the Mexican Caribbean. It is our priority to provide enjoyable experiences, and we appreciate your sincere feedback so we will be able to provide you with a wonderful experience next time you visit us!

10/10 優異

Lisa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月18日的回應
Thank you for making us part of an unforgettable vacation! We hope to see you back soon!

6/10 一般

Nina

於 2024 年 2 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月20日的回應
Thank you for spending your recent holidays in our corner of paradise! We hope having the opportunity of hosting you back and provide you with an even more enjoyable vacation!

10/10 優異

Charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and very helpful
於 2024 年 1 月住了 10 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月15日的回應
Thank you for making us part of your recent vacation in the Mexican Caribbean. We hope to have the pleasure of welcoming you back in the near future!

2/10 很差

Vinodkumar

於 2024 年 2 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月11日的回應
Thank you for spending your recent vacation with us. Our team works diligently to provide unforgettable experiences to our guests, therefore, we regret knowing that we did not meet your expectations. We sincerely hope you allow us to change your perception next time you visit us.

10/10 優異

Lucinda

讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay at this hotel resort, It was very beautiful. Check in took a long time, and they try to rope you into some kind of meeting to sell you a membership. We skipped that because we have had a bad experience in the past with timeshare meetings putting a bad taste in our mouth about the place we're staying. So we decided we wanted to enjoy this one. Property was clean and beautiful. The restaurants were good. It was a little hard to get refills on your drinks at most meals(and I only drink water)... The disappointing thing was that all of the infinity pools, except for one hidden pool, were not working. They were all a foot lower than usual, It took away from the ambiance... We love that we could go to all the parks and we spent most of our days going to parks. Transportation was provided to the parks, It was a bit slow and found out later in the trip that walking was quicker, although a bit of a maze and not many good signs! We will probably be back and hopefully the pools will be fixed by then!
於 2024 年 2 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月10日的回應
Thank you for spending your vacation time in our corner of paradise! We are glad your overall experience was enjoyable, and we await to welcome you back soon and provide you with a wonderful experience.

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月10日的回應
Thank you for making us part of an unforgettable experience! We hope to see you back soon!

10/10 優異

Aiden J

於 2024 年 2 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年3月21日的回應
Thank you for spending your holidays in our marvelous hotel! We hope to have the pleasure of hosting you again in the future!

6/10 一般

ANDARINO

伴侶同遊
La habitacion q nos toco mucho ruido de construcción a partir de las 8 am, no se puede descansar a gusto, el agua de la ducha tarda como 20 min para calentar
於 2024 年 2 月住了 1 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月9日的回應
Gracias por elegirnos para disfrutar de sus vacaciones y por tomarse el tiempo de compartir su experiencia. Nuestra mayor prioridad es asegurarnos de proveer experiencias inolvidables, y lamentamos que haya tenido estos inconvenientes y esperamos nos brinde la oportunidad de brindarle una experiencia totalmente satisfactoria.

10/10 優異

Luis Felipe

於 2024 年 1 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月3日的回應
Thank you for choosing to stay with us and making us part of a wonderful vacation! We hope to see you back soon!

10/10 優異

Melissa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My teen daughter and I took a "Girls Trip". It was so fun! Tons of dining options for my picky eater. We didn't see many other teens there. The river is beautiful and clean, but access to the ocean is rocky. You have to utilize the beaches by the river. The bottom level garden view room was AMAZING. Gorgeous, private view of the lush gardens and a hammock for relaxing.
於 2024 年 1 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月1日的回應
It is amazing to know that you and your daughter enjoyed your "girls trip" with us! We hope to see you back soon!

10/10 優異

Daniel Pino

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月27日的回應
Gracias por hacernos parte de sus recientes vacaciones en la Riviera Maya. Esperamos tener la dicha de recibirles nuevamente en un futuro cercano.

10/10 優異

Nayanette

伴侶同遊
讚好:住宿狀況
Nos encanta. Por eso regresamos , solo el restaurante el mercado luce un poco descuidado y la comida no está tan sabrosa ni variada
於 2024 年 1 月住了 2 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月26日的回應
Gracias por hacernos parte de sus merecidas vacaciones. Apreciamos su comentario y esperamos tener la oportunidad de recibirlos nuevamente en un futuro próximo.

10/10 優異

Clarissa (Palmerton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love this place it's top noch,from service to food and cleanliness. All the parks are included and they take you there also they pick you up from the airport and take you back at the end of your trip.
於 2024 年 1 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月25日的回應
Thank you for choosing us as the hosts of this unforgettable vacation! We would love to see you back in your home away from home!

8/10 不錯

ryan

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 1 月住了 12 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月25日的回應
Thank you for making us part of your vacation! We await your soon return!

10/10 優異

ANA ROSA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月23日的回應
Le agradecemos por darnos la oportunidad de brindarle unas vacaciones placenteras. Estaremos encantados de recibirle nuevamente en su segunda casa.

10/10 優異

BORA (Ashland)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月23日的回應
Gracias por elegirnos para disfrutar de sus vacaciones, esperamos pronto recibirle nuevamente y ofrecerles otra experiencia inolvidable .

8/10 不錯

Wei

家人同遊
讚好:整潔度、設施服務和住宿狀況
The hotel and parks are awesome. The service has lots of room for improvements.
於 2024 年 1 月住了 1 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月19日的回應
Thank you for spending your well-deserved vacation with us! We hope to have the opportunity of welcoming you back!

6/10 一般

Dilhery

讚好:整潔度、職員與服務、設施服務和住宿狀況
Siento que le falta actividades familiares dentro del hotel. Pudimos estar en casa de la playa y en arte, ambos hoteles de adultos del mismo grupo. Fuimos con nuestros hijos esta vez para poder disfrutar en familia y no en pareja y me desilusione, pensé que sería más ameno, primeramente el check in es lento, mucha gente en el lobby pero pocos son los que resuelven. Los niños traían hambre y en ves de poder ayudarnos a que fuera rápido, tardamos muchísimo. Me esperaba nos ayudaran a platicarnos las actividades dentro del hotel, pero al parecer no hay, todo es en los parques. Si hay kids club, pero nuevamente comentó que en los otros hoteles siempre hay actividad en las áreas o en las diferentes casas. Está fabuloso que el día de tu check out puedas entregar la habitación a las 12 e ir algún parque a seguir de paseo. Nose si volvería, en este caso me gustó más nikelodeon.
於 2024 年 1 月住了 1 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月18日的回應
Gracias por compartir su experiencia con nosotros, tenga por seguro que nuestro equipo dará puntual seguimiento, ya que constantemente buscamos brindar las mejores opciones de entretenimiento y diversión. Esperamos tener la oportunidad de darles la bienvenida nuevamente y cumplir con sus expectativas.

10/10 優異

Jose Eduardo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked that all the staff was friendly.
於 2024 年 1 月住了 6 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月18日的回應
Thank you for taking the time to recognize the friendliness that characterizes our personnel! We will be more than glad to welcome you back and make together many more wonderful experiences!

10/10 優異

CHENCHEN

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 5 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月18日的回應
Thank you for allowing us to be part of wonderful experiences during your vacation! We await your soon return!

8/10 不錯

Jose Javier

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月18日的回應
¡Gracias por hacernos parte de sus recientes vacaciones! Esperamos tener el placer de tenerle de regreso pronto.

10/10 優異

Sung (Carmel)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚
Guest Service Hotel Xcaret Mexico 於 2024年1月18日的回應
Thank you for vacationing with us! We hope to see you back soon!

10/10 優異

Mayra Fabiola

讚好:整潔度、職員與服務、設施服務和住宿狀況
Es un lugar hermoso y tiene restaurantes muy bonitos con comida de todo tipo y delicioso . El personal muy amable siempre , lo único que no nos gustó es que no tiene playa y si caminas un poco si hay pero no puedes usar los camastros del hotel arte aunque sea el mismo grupo. Sería muy buen sistema que uno diera una propina general al fin de la estancia y fuera repartida entre todo el personal
於 2023 年 12 月住了 7 晚
Guest Service Hotel Xcaret Mexico 於 2024年2月5日的回應
Gracias por hacernos parte de sus merecidas vacaciones en la Riviera Maya. Será un placer darles la bienvenida nuevamente en un futuro cercano.