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Reviews of DoubleTree by Hilton Hotel Moscow - Marina

4 out of 5
DoubleTree by Hilton Hotel Moscow - Marina
Bld. 1, 39 Leningradskoe Shosse, Moscow

Reviews

9.4

Exceptional

Rating 10 - Excellent. 148 out of 194 reviews" "
Rating 8 - Good. 35 out of 194 reviews" "
Rating 6 - Okay. 6 out of 194 reviews" "
Rating 4 - Poor. 2 out of 194 reviews" "
Rating 2 - Terrible. 3 out of 194 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kirsty

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very comfy bed
This was a very comfy hotel. Because of the area there was not much around so I ate in the hotel most nights. The food was excellent and the staff very friendly. The gym and spa facilities were nice and it was good that you had a to book a slot They had just installed a new wifi system which for me didn’t work at all but the team connected me to the office wifi which was great. I might stay here again depending on if my work was close by again.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Stephan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Easy transportation access. Good parking
Stayed 1 night in Jan 2022

8/10 Good

Nijat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Karel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all
Stayed 4 nights in Oct 2021

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 8 nights in Sep 2021

10/10 Excellent

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel with good service and amazing breakfast (only tried room service).
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good
Nice and new hotel, quite clean
Stayed 2 nights in Mar 2021

10/10 Excellent

YT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, clean facilities, great restaurant food!
Stayed 5 nights in Jan 2020

10/10 Excellent

ITP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Double tree by Hilton Hotel Moscow-Marina was an excellent choice. The room, service , breakfast were above our expectations. My flight was late in the evening, so they allowed late checkout at 2 pm. Recommend this hotel and hope to be back.
Stayed 2 nights in Oct 2019

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean tidy hotel with good breakfast, nice seating and a good restaurant, being close to SVC airport.
Stayed 2 nights in Sep 2019

10/10 Excellent

Customer, Washington DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pool and sauna. Relaxing and clean. Friendly staff.
Stayed 2 nights in Aug 2019

10/10 Excellent

Shuayb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel
A new hotel that is walking distance from a metro stop and is not too far away from Moscow central.
Stayed 2 nights in Aug 2019

8/10 Good

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and reataurant with very good staff.
Stayed 3 nights in Aug 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the hotel and the grounds, but have to say 100 rubles for ice that is free in every single hotel i have been to so far is simply stupid, as is the parking of 1000 rubles for 2 days parking, when it should be free, this is the Hilton no? Also you have to pay for breakfast. Again a first here,,,,
Stayed 2 nights in Jun 2019

6/10 Okay

Jim

Disliked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel！！
Good stay！
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good reception and facilities, very clean and confortable
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. One of the best hotels in Moscow.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot tub ,water cold! After hot tub im feal seek! Is not comfortble!!! TERREBLE!
Stayed 2 nights in Sep 2018

10/10 Excellent

Igor, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice, clean, new hotel. Delicious cookies at checkin:)
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Heath, Moscow, Russia

Liked: Cleanliness, room comfort
Nice hotel and reasonable price
This is a convenient hotel if traveling to Moscow but out of the city center and a short taxi ride from SVO airport. Excellent spa, sauna, and hammam facilities. Ok breakfast.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It is a nice hotel. I liked the area as well.
Stayed 1 night in Nov 2017

10/10 Excellent

Vladimir, Peoria, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for airport and shopping
Very clean. Breakfast service is fast. Shopping malls are at short disctance.
Stayed 1 night in Jul 2017

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, odd location
This hotel is very smart, well appointed and not unreasonably priced. However it near neither the airport (SVO) nor the city. If you're going to the city I would recommend the Standart and the airport the Radisson Blu.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

4/10 Poor

Fadi

Disliked: Room comfort
Uncomfortable stay
I don't like my stay at the hotel .cause they check like airport we you comE and go many times per day .it was very difficult for me with kids .also reception they don't care about what you say
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, from concierge to cleaning personal. All very polite, English fluent. amazing experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent staff and service. Quite a 5 Star service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad wifi, all services are expensive Great spa, very cozy. Nice restaurant, good service. Too less smile though. Not even close to Four Seasons standarts.

10/10 Excellent

caishan, Haerbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close metro station
DoubleTree by Hilton Hotel Moscow - Marina is a very nice hotel.Clean, health, smoking is forbidden in all places, but have smoking in outdoor.Russian breakfast is very rich, but the price is a little on the high side, each 1460 roubles. By the way,This time we are on business, so we need the invoice of accommodation,Can you tell me how to get?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good , except the recepcionista Juliya she has very bad actitud to help , bad education , the rest was perfect !!!! I recomend this hotel !!!
Response from General Manager on 30 Aug 2016
Dear guest, let me first thank you for choosing DoubleTree by Hilton Moscow - Marina for your recent stay. We really appreciate you taking time to share with us your accommodation experience and giving us high marks that is the best remuniration for the work efforts of the entire team. Based on the guests comments timely received and objective assessments provided, we try to identify and correct deficiencies in our daily routine and what is equally important to identify and develop areas related to the ability of enhancing the value of services we render and the formation of a positive impression of the hotel with each our guest. Let me thank you once again for constructive feedback and tell you that we sincerely hope you give us another opportunity to welcome yourself in our hotel and surround you with light and warmness of hospitality complying with your highest expectat. Best regards, general manager, Uwe Kunz.

10/10 Excellent

Mehdi, Vancouver B.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always The great Hilton
Everything was Hilton's standards, but the only problem to the room was the Air Conditioning system. It was not working properly and it made me stay up until 3 Am until the technicians came and told me It only works on low fan speed.Well that I did not know!!!
Response from General Manager on 30 Aug 2016
Dear Mehdi, let me first thank you for choosing DoubleTree by Hilton Moscow - Marina for your recent stay. We really appreciate you taking time to share with us your accommodation experience and giving us high marks that is the best remuniration for the work efforts of the entire team. Based on the guests comments timely received and objective assessments provided, we try to identify and correct deficiencies in our daily routine and what is equally important to identify and develop areas related to the ability of enhancing the value of services we render and the formation of a positive impression of the hotel with each our guest. Let me thank you once again for constructive feedback and tell you that we sincerely hope you give us another opportunity to welcome yourself in our hotel and surround you with light and warmness of hospitality complying with your highest expectat. Best regards, general manager, Uwe Kunz.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at Double Tree Hilton Marina
I would certainly recommend this hotel. The staff were friendly and very helpful. Only down side is the distance to the city centre.
Response from DTbHMM on 31 Aug 2016
Dear guest, let me first thank you for choosing DoubleTree by Hilton Moscow - Marina for your recent stay. We really appreciate you taking time to share with us your accommodation experience and giving us high marks that is the best remuniration for the work efforts of the entire team. Based on the guests comments timely received and objective assessments provided, we try to identify and correct deficiencies in our daily routine and what is equally important to identify and develop areas related to the ability of enhancing the value of services we render and the formation of a positive impression of the hotel with each our guest. Let me thank you once again for constructive feedback and tell you that we sincerely hope you give us another opportunity to welcome yourself in our hotel and surround you with light and warmness of hospitality complying with your highest expectat. Best regards, general manager, Uwe Kunz.

6/10 Okay

julie, uk

Liked: Cleanliness, room comfort
Bit out of the way to anything i
It's a hotel in the middle of nowhere , it's at least a 15 minute walk to the nearest bars and restaurants and shops, the hotel is very expensive. Although it's a lovely hotel, there is nothing to do there of an evening. Quite boring if you have children. The swimming pool is small and cold but the jacuzzi is a delight. Couldn't afford to eat in here, so had to walk to get food They also advertised a free mini bar, but when we opened the mini bar it was empty False advertising I would say
Response from DoubleTree by Hilton on 24 Feb 2016
Dear Julie, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

8/10 Good

LIAM, DERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST ROOM SERVICE BURGER I'VE EVER HAD.
Response from DoubleTree by Hilton on 24 Feb 2016
Dear Liam, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

10/10 Excellent

Mirsad, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to stay in a hotel during business trip. Room was spacious, clean and modern. TV with channals on several different languages. WIFI for free. Gym/pool included. Lobby has a sushi bar which was quiet alright. Metro is 10 minutes away. Stsrbucks is 5 minutes away. Staff was very helpfull. Overall good stay in a hotel.
Response from DoubleTree by Hilton on 13 Oct 2015
Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

8/10 Good

Duane, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This is my go-to hotel when staying for business in Moscow. It is truly a great value -- very good quality and low cost. I use the 24-hour grocery store across the street (as well as others in the area) and nearby restaurants to avoid paying the way-too-expensive prices for food. The location isn't great but two metro stations are within walking distance (10 minutes) and the metro line takes you directly into the center of Moscow within 20 minutes. Much quicker than fighting traffic with a taxi into the city.
Response from DoubleTree by Hilton on 13 Oct 2015
Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

10/10 Excellent

Bob T+, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
All new and well kept. The hotel is close to the Marina, but there is no access, security staff ask you kindly to leave! The hotel is based between 2 metro stations and there were construction/roadworks being done on the main road passing the hotel, which in bad weather is a bit of a challenge - if you want to keep clean! ☺
Response from DoubleTree by Hilton on 8 Sept 2015
Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

10/10 Excellent

Daniela, Caracas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Moscow
Te hotel staff was great and ready to help
Response from DoubleTree by Hilton on 8 Sept 2015
Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Moscow - Marina. We really appreciate your taking time to share a review about your stay and thank you for your all comments. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money
I booked for the Executive room with the access to the Executive lounge. Good selection of food and drink in the lounge, great value for money.
Response from DoubleTree by Hilton on 6 Jul 2015
Dear Guest, Thank you for choosing to stay at DoubleTree by Hilton Moscow – Marina. We really appreciate your taking time to share a review about your stay. We are looking forward to your next visit. Best regards, Uwe Kunz General Manager