標準客房 | 房內夾萬、書桌、手提電腦工作空間、遮光窗簾/窗簾

波特蘭西希爾斯伯勒智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5

評價

8.8

優異

10 分評分,優異;1000 則評價中有 584 則" "
8 分評分,不錯;1000 則評價中有 264 則" "
6 分評分,一般;1000 則評價中有 78 則" "
4 分評分,欠佳;1000 則評價中有 39 則" "
2 分評分,很差;1000 則評價中有 35 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Melos

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務態度好
客服人員服務態度好。
於 2020 年 1 月住了 5 晚
General Manager 於 2020年2月7日的回應
Thank you for taking the time to review our hotel. We appreciate you choosing to stay with us and we were happy to hear that your stay was a great one. Please come back and see us again soon.

10/10 優異

SHUO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 9 晚
General Manager 於 2020年1月23日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Yi-Yun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店很乾淨, 下次如果再來到這邊,會在選擇入住.
於 2019 年 10 月住了 3 晚
Front Office Manager 於 2019年10月25日的回應
Thank you for the excellent review we appreciate your positive feedback and hope to see you again soon. Regards, Joseph Rodriguez Front Office Manager

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
這次住四樓隔音有點差,同事住的冰箱有冷凍室,我這間沒有
於 2019 年 5 月住了 12 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
床非常的舒適,早餐不錯但是住長期早餐會膩,服務人員服務非常好
於 2019 年 4 月住了 12 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
I love new hotel, the bed is comfortable!
於 2017 年 7 月住了 5 晚
Thank you so much for taking the time to give us this great review! We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

Severino

商務旅客
讚好:整潔度
I liked everything
於 2024 年 4 月住了 1 晚
Jennifer Shaw 於 2024年4月22日的回應
Severino, Thank you for sharing your feedback on your recent stay with us. We are delighted to you liked everything about your stay. We look forward to seeing you again soon!!

10/10 優異

Alyson

親子同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The continental breakfast had nothing that was gluten free and we had a guest in our party who has an extreme allergy (a child). So she couldn’t have anything, not even the sausage :( Otherwise the place was great!
於 2024 年 2 月住了 3 晚
Jennifer Shaw 於 2024年4月22日的回應
Alyson, Thank you for sharing your thoughts on your recent stay with us. I am overjoyed you had a great stay. We understand some people may have allergies to certain foods, I have spoken to IHG about adding some other options to the menu as they are the ones that choose our menu. Again, i do apologize and will continue to bring this issue to the table.

8/10 不錯

Salvador

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Located in a convenient and walkable area. Surrounding area is also well kept and appears to be safe for kids.
於 2024 年 4 月住了 1 晚
Jennifer Shaw 於 2024年4月22日的回應
Salvador,Thank you for sharing your feedback on your recent stay with us. I am delighted to hear how convenient our location was, and we met your expectations.We hope to see you again in the near future!!

10/10 優異

Robert

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and our room was quiet with a very comfortable bed. My husband enjoyed the breakfast. The staff was very friendly. We would definitely stay there again.
於 2024 年 3 月住了 2 晚
Jennifer Shaw 於 2024年4月3日的回應
Robert,Thank you so much for taking the time to share your thoughts on your recent stay. I am delighted to hear that you enjoyed your stay and we look forward to seeing you in the future!!

10/10 優異

TSUYOSHI

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's clean and the staff is friendly. It's also convenient if you're using the light rail, as it's close to Orenco Station.
於 2024 年 3 月住了 2 晚
Jennifer Shaw 於 2024年4月2日的回應
TSUYOSHI, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations and how convent the location was for you!! We appreciate your loyalty and hope to see you again soon.

10/10 優異

Gordana

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, big room, quiet. Pleasant staff.
於 2024 年 3 月住了 2 晚
Jennifer Shaw GM 於 2024年3月12日的回應
Gordana, Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again in the future!

10/10 優異

Dae

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Jennifer Shaw GM 於 2024年3月12日的回應
Dae, Thank you for taking the time to rate your stay with us. I am happy to see you enjoyed your stay and we met your expectations. We look forward to seeing you in the future!

10/10 優異

Mark

讚好:整潔度、職員與服務和住宿狀況
Clean and comfortable
於 2024 年 2 月住了 1 晚
Jennifer Shaw 於 2024年2月27日的回應
Mark, Thank you for taking the time to rate your recent stay with us. We are thrilled to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Hitesh

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean neat rooms. Good Gym available 24 hrs. Overall good experience.
於 2024 年 2 月住了 1 晚
Jennifer Shaw GM 於 2024年2月27日的回應
Hitesh, Thank you for taking the time to rate your recent stay with us. We are thrilled to see we met your expectations!! We look forward to seeing you again soon!!

8/10 不錯

Deborah

讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the property but my room was next to the laundry room and it was very noisy.
於 2024 年 2 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Deborah, Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to hear being by the laundry room caused issues in your stay. I will make sure to put a note in your profile to keep you away from that area. We hope to see you again in the future!!

8/10 不錯

mary

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff.
於 2024 年 2 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Mary,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Gayle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly employees Great breakfast Clean room
於 2024 年 2 月住了 4 晚
Jennifer Shaw 於 2024年2月14日的回應
Gayle, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Lindsey

Great location and hotel.
於 2024 年 2 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Lindsey,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 不錯

Joaquin (Miami Beach)

於 2024 年 1 月住了 9 晚
Jennifer Shaw 於 2024年3月21日的回應
Joaquin,Thank you for taking the time to rate your recent stay with us. We are delighted to see we met your expectations!! We look forward to seeing you in the future!!

10/10 優異

Gordon

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Quiet, friendly staff, comfortable room
於 2024 年 1 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Gordon, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Dennis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay...quiet and comfortable
於 2024 年 1 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Dennis, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

David C

於 2024 年 1 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
DavidThank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

8/10 不錯

Ken

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Ken,Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Kaichi

於 2024 年 1 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Kaichi, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

6/10 一般

Jana (Redmond)

商務旅客
讚好:整潔度和設施服務
The heat wasn’t working. When I asked if maintenance could come in they assured me they would fix it. Still not fixed when I returned. Asked for another room and I felt like I was inconveniencing them!
於 2024 年 1 月住了 2 晚
Jennifer Shaw GM 於 2024年1月19日的回應
Jana, Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to hear we did not meet your expectations. We did have maintenance come look at the heating unit in your room. It does look like it is working. With that said, If the room does not sense movement in the room, it will shut down. In the future we can always disconnect the sensor so your heat will continue to run. I am truly sorry the front desk agent made you feel like you were an inconvenience. This is definitely not okay. We were sold out during your stay, therefore would not have been able to move you to another room. In the future, please feel free to ask to speak to the manager if you have any issues or concerns that are not handled. I will gladly make sure you are taken care of. Thank you again for sharing your experience and we hope you give us another chance in the future!!

8/10 不錯

Karrin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a very nice and convenient stay. The breakfast served in the morning was quite nice.
於 2024 年 1 月住了 1 晚
Jennifer Shaw GM 於 2024年1月19日的回應
Karrin, Thank you so much for sharing your thoughts on your recent stay. I am overjoyed to hear you had a great stay.We look forward to seeing you again in the future!!

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Our stay was very nice, the people were friendly, the room was clean, and the stay was complimented with a very good free breakfast.
於 2024 年 1 月住了 1 晚
Jennifer Shaw GM 於 2024年1月19日的回應
David, Thank you for taking the time to share your experience with us. I am delighted to hear you had a great stay!!! We look forward to seeing you again in the near future!!

10/10 優異

David

於 2023 年 12 月住了 2 晚
Jennifer Shaw GM 於 2024年1月19日的回應
David, Thank you for taking the time to rate your stay. I am overjoyed to see you had a great stay and we met our expectations!! We look forward to seeing you again in the near future!!

8/10 不錯

Megan

於 2023 年 12 月住了 8 晚
Jennifer Shaw GM 於 2024年1月19日的回應
Megan, Thank you for taking the time to rate your stay. I am happy to see you had a good stay. It looks like we could have done better to make your stay a 10. Please feel free at any time during your stay to inform the front desk if you have any issues or additional feedback. We look forward to seeing you in the future!!

10/10 優異

sharon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great! Service, breakfast and frontdesk friendly and efficient!!
於 2023 年 12 月住了 2 晚
Jenifer Shaw GM 於 2024年1月19日的回應
Sharon, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! We look forward to seeing you in the future!!

10/10 優異

Rodrigue

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jennifer Shaw Gm 於 2024年1月19日的回應
Rodrigue, Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! We look forward to seeing you in the future!!

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Jennifer Shaw GM 於 2024年1月19日的回應
Thank you for taking the time to share your thoughts on your recent stay. I am delighted to hear we met your expectations!! Please let us know if there is anything we could have done to make this a 10 of 10 stay!!We look forward to seeing you in the future!!

4/10 欠佳

Jack

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The afternoon/evening staff treated me like a number, not a person. I did not appreciate it. The morning staff was better. The breakfast has taken a nose dive from the last time. I stayed at a Holiday Inn express. The food was tepid, tasteless, and soon cold. for 150 dollars, I expected more. I won’t stay at Holiday Inn again.
於 2023 年 11 月住了 1 晚
Jennifer Shaw 於 2023年12月5日的回應
Jack, Thank you for sharing your thoughts about your recent stay. I am sorry to hear we did not meet your expectations. I have spoken to the afternoon staff to ensure they are treating all of our guest with care. We hope you give us another chance in the future

10/10 優異

Kurtis

於 2023 年 11 月住了 1 晚
Jennifer Shaw 於 2024年2月14日的回應
Kurtis, Thank you for taking the time to rate your stay. I am overjoyed to see we met your expectations!! We look forward to seeing you again soon!!

10/10 優異

Kaitlyn

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and quiet
於 2023 年 11 月住了 1 晚
Jennifer Shaw 於 2023年11月24日的回應
Kaitlyn, Thank you for taking the tome to share your thoughts on your recent stay. I am overjoyed to hear we met your expectations. We look forward to seeing you in the future!!

10/10 優異

TSUYOSHI

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The service of the staff was good.
於 2023 年 11 月住了 2 晚
Jennifer Shaw 於 2023年11月17日的回應
Thank you for taking the time to share your thoughts on your recent stay. I am delighted to see we met your expectations. We look forward to seeing you in the future!!

6/10 一般

Atsushi

不滿:整潔度
連泊しましたが清掃が雑でした。
於 2023 年 10 月住了 5 晚
Jennifer Shaw 於 2023年11月17日的回應
Thank you for taking the time to share your thoughts on your recent stay. I am sorry to hear we did not meet your expectations when it came to cleaning your room. I will make sure to bring this up with the housekeeper that had your room during your stay. Again, thank you for your feedback and we hope to see you again in the future.

6/10 一般

Dalila

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
It was a nice stay, only issue was the breakfast and no coffee (i'm assuming ran out)
於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年11月17日的回應
Thank you for taking your time to share your feedback on your recent stay. I am happy to hear you enjoyed your stay. We do offer Coffee 24 hours a day. I am sorry we ran out and i will make sure to speak to the staff so this does not happen in the future.

4/10 欠佳

Sheila

家人同遊
讚好:整潔度
不滿:住宿狀況
We checked in on Friday afternoon. We left and returned around 8 pm. Our smoke alarm was chirping when we returned to our room. We called the front desk and the clerk told us that they would send maintenance up. After approximately half an hour (listening to the continuous chirping), the front desk called to tell us that they couldn’t get maintenance to come, so they would move us to another room. After repacking and moving our items to our new room, we turned on the television and found that many of the channels were not available. Also, two of the reading lights weren’t working. It was late so we decided to report these issues in the morning. Saturday morning, we spoke with the desk clerk and they said they would have maintenance take care of the problem. When we returned that evening, nothing had been repaired. Also, our room was very cold even though the heat was on. My husband is battling cancer and was exhausted so the idea of having to move again was too much for him. He needed to rest. The heat never came on so we ended up sleeping in our clothes and adding an extra comforter to get warm. The heat finally came on around 5:00 am. When I spoke to the front desk this morning, I was told that they couldn’t reduce our charges because I had booked through a third party. The staff were courteous but did not ensure that our stay was comfortable nor were our concerns dealt with. We will not stay here again.
於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年10月31日的回應
Sheila, Thank you for taking the time to share the issues you had during your stay. I am truly sorry to hear you had to move rooms, just to move into another room that had issues as well. I did speak to the front desk agent that was on duty the night you checked in as well as all other front desk staff about the issues you delt with. I want to assure you we do thrive to meet all guest expectations. This should have been a simple fix by changing out the battery in the smoke detector. I have made sure to set aside some time for more training, so this type of incident does not happen again. Again, i am truly sorry and hope you give us another chance in the future

10/10 優異

Emabelle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All of the above
於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年10月31日的回應
Emabelle,. Thank you for taking the time to rate your recent stay here with us at Holiday Inn Express. I am thrilled to see we met your expectations!! We hope to see you again in the near future!!!

10/10 優異

ROBERT (San Ramon)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 5 晚
Jennifer Shaw 於 2023年10月31日的回應
Robert, Thank you for taking the time to rate your recent stay here with us at Holiday Inn Express. I am thrilled to see we met your expectations!! We hope to see you again in the near future!!!

10/10 優異

Patti

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Jennifer Shaw 於 2023年10月31日的回應
Patti, Thank you so much for taking the time to rate your recent stay. i am overjoyed to see we met your expectations. We hope to see you in the near future!!!

4/10 欠佳

Aurora

商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
Between the Bed that was so uncomfortable it caused me a LOT of pain and was as bad as sleeping on the floor, and the lack of noise-reducing insulation between rooms with the guy next to me having a loud hacking cough all night, it was the worst night I've had in years and I got almost no sleep and was in pain when my alarm went off in the morning. Definitely not staying there again. The place was nice in every other way, but if you literally cannot sleep And the bed hurts your body, what's the point of staying there.
於 2023 年 10 月住了 1 晚
Jennifer Shaw 於 2023年10月26日的回應
Aurora, Thank you for taking the time to share your thoughts on your recent stay. I am truly sorry to hear about the quality of your sleep. I know everyone has a different preference when it comes to how soft/hard they like their bed. With that said, most find or beds to be comfortable. I will make sure to go personally check the mattress to ensure it has not worn down. Again, i am truly sorry to hear about your stay.

10/10 優異

Ana

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I highly recommend.
Everything was Wonderful they have a Great service!
於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年10月26日的回應
Ana, Thank you for rating your recent stay with us here at Holiday Inn Express. We could not be happier to hear we met your expectations. We hope to see you again in the near future!!

10/10 優異

Carmen

於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年11月17日的回應
Thank you for taking the time to rate your recent stay. I am delighted to see we met your expectations. We look forward to seeing you in the future!!

10/10 優異

Celia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Jennifer Shaw 於 2023年10月26日的回應
Celia, Thank you for taking the time to rate your stay with us. We are thrilled to see you had a great stay. We hope to see you again in the future!!

10/10 優異

Clark

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Jennifer Shaw 於 2023年10月18日的回應
Clark 10 out of 10!! This is our goal for all our guest every time they stay with us. I am delighted to see we met your satisfaction. We look forward to seeing you again in the future!!

10/10 優異

Melina (Beaverton)

伴侶同遊
讚好:設施服務和住宿狀況
Perfecto todo seguro
於 2023 年 10 月住了 1 晚
Jennifer Shaw 於 2023年10月18日的回應
Melina, Thank you for taking the time to share your feedback on your recent stay. I could not be happier to see you had a great stay. We look forward to seeing you again in the future!!

8/10 不錯

Samantha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff
於 2023 年 10 月住了 1 晚
Jennifer Shaw 於 2023年10月18日的回應
Samantha, Thank you for taking the time to share your thought on your recent stay. I am delighted to see you felt safe and had a satisfying stay. We had a pleasure greeting you and look forward to seeing you in the future!!