外观

关于波特兰温泉酒店的点评

3.5 out of 5
波特兰温泉酒店
20 Milk Street, Portland, ME

点评

9.2

非常棒

10 分 - 超赞。776 条好评,共有 1086 条点评" "
8 分 - 还可以。195 条好评,共有 1086 条点评" "
6 分 - 一般。69 条好评,共有 1086 条点评" "
4 分 - 很差。30 条好评,共有 1086 条点评" "
2 分 - 糟糕。16 条好评,共有 1086 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

billy

满意:清洁度
2024 年 3 月入住 1 晚
Front desk 于 2024年03月22日 的回复
We are pleased that you enjoyed your stay. Thank you for staying with us, Billy.

10/10 超赞

Jennifer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Regency is nestled into the Old Port and beautifully rustic. The rooms are large and balcony is a wonderful way to view the ocean and city.
2024 年 4 月入住 1 晚

8/10 还可以

Robert

与家人出行
满意:住宿条件和设施,清洁度
We liked the central location and convenience of walking to shops etc.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月19日 的回复
Thank you for staying with us, Robert. We appreciate your feedback.

10/10 超赞

Heidi

满意:清洁度、员工和服务、住宿条件和设施
I absolutely love The Regency. And The Armory is their best kept secret!
2024 年 4 月入住 1 晚
Front desk 于 2024年04月16日 的回复
Thank you for your feedback, Heidi. We appreciate your business and are so pleased that you enjoyed your stay.

10/10 超赞

Sydney

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful building right in Portland ME. Walking distance to so much of what Portland has to offer. Friendly staff and a later check out time which was incredibly convenient for us.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月15日 的回复
Thank you for your feedback. We appreciate your business and hope you will keep us in mind for your future travel to Portland, Maine.

10/10 超赞

Keri

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is amazing / they must have redone the place inside, including the rooms, because it looks all new since the last time I was here. Everyone there was super polite and helpful. The beds were very comfortable. I woke up at 3am to the sound of seagulls and flushing pipe sounds. Great places to have a drink or just hang out during the day. We came for the spa. Had a lovely seaweed body wrap. This place is perfect for a girlfriend getaway.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月15日 的回复
We are so pleased to hear that you enjoyed your stay. Thank you for choosing our property. We hope to see you again soon.

10/10 超赞

Danny

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved the room and spa.
2024 年 3 月入住 2 晚
Front desk 于 2024年04月15日 的回复
Thank you for your patronage and your feedback. We are so pleased that you enjoyed your stay and hope you will return again.

10/10 超赞

Liz and Chard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was welcoming and hospitable. Dining options at the hotel were excellent in food and service.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月15日 的回复
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us.

10/10 超赞

Jeff

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and informative. Clean and convenient
2024 年 4 月入住 1 晚
Front desk 于 2024年04月12日 的回复
We are so pleased that you enjoyed your stay with us, Jeff. We appreciate your feedback and your patronage. We hope to see you again soon.

8/10 还可以

Erika,Chattanooga

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is nice and has a shuttle to and from the airport. The have a restaurant and spa that you can utilize but is expensive compared to quality in my opinion.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月10日 的回复
Thank you for staying with us. We appreciate your feedback.

10/10 超赞

Laura

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love it! Nicely situated near great restaurants and lots of stores.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月8日 的回复
We are thrilled that you enjoyed our hotel and the area. We hope you will return soon. Thank you for your patronage.

8/10 还可以

Mike

与配偶出行
满意:员工和服务,清洁度
Nothing much they can change but the first floor rooms are SUPER noisy. Hallway, neighbors toilets and any water being used way very annoying when trying to sleep. Location was top notch.
2024 年 4 月入住 2 晚
Front desk 于 2024年04月8日 的回复
We appreciate your feedback, Mike. Thank you for staying with us.

2/10 糟糕

olga

满意:员工和服务,清洁度
Very pleasant, clean room
2024 年 4 月入住 1 晚
Front desk 于 2024年04月8日 的回复
Thank you for your comments and for staying with us. Can you please share why you rated us 1 out of 5? We sure hope that you will give us another chance if we did not meet your expectations.

6/10 一般

Marco

不满意:员工和服务
2024 年 4 月入住 2 晚
Front desk 于 2024年04月8日 的回复
Thank you for staying with us!

10/10 超赞

Courtney,North Yarmouth

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and staff! Valet was lovely.
2024 年 4 月入住 1 晚
Front desk 于 2024年04月8日 的回复
We appreciate your business, Courtney. Thank you so much for your feedback.

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
I had a brief stay- the hotel was perfect for me alone, and everyone was really nice. It was lame that the restaurant closed at 10 and the people on my floor were so loud, but that wasn’t the hotels fault
2024 年 3 月入住 1 晚
Front desk 于 2024年04月8日 的回复
We appreciate your feedback, Elizabeth. Thank you so much for staying with us.

8/10 还可以

Judi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Front desk 于 2024年04月8日 的回复
Thank you for staying with us, Judi. We hope you will keep us in mind for future travel to Portland.

10/10 超赞

Nicholas,Schenectady

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for downtown Portland. Wonderful staff, very responsive and helpful, clean hotel with nicely appointed large rooms.
2024 年 3 月入住 3 晚
Front desk 于 2024年04月8日 的回复
Thank you for your patronage. We hope you will keep us in mind for future stays in Portland, Maine.

10/10 超赞

Judy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super. Quiet. Great location. Walkable area. Great staff.
2024 年 3 月入住 1 晚
Front desk 于 2024年04月8日 的回复
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 超赞

Teresa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, staff is very friendly, and its in a nice area.
2024 年 3 月入住 1 晚
Front desk 于 2024年04月8日 的回复
Thank you so much for staying with us, Teresa. We appreciate your feedback.

10/10 超赞

Wilson

满意:清洁度
2024 年 3 月入住 2 晚
Front desk 于 2024年03月26日 的回复
Thank you for staying with us, Wilson.

10/10 超赞

Michaela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Front desk 于 2024年03月27日 的回复
Thank you for staying with us, Michaela. We are pleased to hear that you enjoyed your stay.

10/10 超赞

Jonathan B

2024 年 3 月入住 1 晚
Front desk 于 2024年04月11日 的回复
Thank you for staying with us, Jonathan. Please keep us mind for future trips to Portland, Maine.

8/10 还可以

Danny

满意:清洁度、员工和服务、住宿条件和设施
Location
2024 年 3 月入住 1 晚
Front desk 于 2024年03月22日 的回复
Thank you for staying with us, Danny. We hope to see you again soon.

2/10 糟糕

Kelliann,Loudonville

2024 年 3 月入住 2 晚
Front desk 于 2024年04月8日 的回复
Thank you for staying with us, Kelliann. Can you please share why you rated us 1 out of 5? We sure hope that you will give us another chance if we did not meet your expectations.

10/10 超赞

Chad

2024 年 3 月入住 1 晚
Front desk 于 2024年04月8日 的回复
Thank you for staying with us, Chad. We appreciate your business.

10/10 超赞

luke

满意:清洁度、员工和服务、住宿条件和设施
Loved the charm and history of the hotel, the spa was perfect and the lobby/bar area we’re beautiful
2024 年 3 月入住 1 晚
Front desk 于 2024年03月18日 的回复
Thanks so much for staying with us, Luke. We are pleased that you enjoyed your stay.

10/10 超赞

Kevin

满意:清洁度、员工和服务、住宿条件和设施
Epic
2024 年 3 月入住 1 晚
Front desk 于 2024年03月18日 的回复
Thank you for your patronage. We appreciate your business, Kevin.

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Front desk 于 2024年03月18日 的回复
Thank you for staying with us, Joseph. We hope to see you again soon.

6/10 一般

Jennine

满意:员工和服务
There should be bar handles in all bathrooms the tubs are deep and it is not easy to get out. The pillows are too rough and ridged. Also I understand that if I wanted to have beds changed I would have to notify but I at least thought I would have maid service to make the bed and get fresh towels. I wouldn’t recommend this place for a get a way
2024 年 3 月入住 2 晚
Front desk 于 2024年03月12日 的回复
We thank you for staying with us and appreciate your feedback. We do offer full-service housekeeping daily upon request and inform guests upon check-in. We do hope that you will give us another opportunity in the future to welcome you back.

4/10 很差

Brenda

与家人出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
The hotel is beautiful, BUT, there was a Hugh problem. The hotel is a total non-smoking, when a guest in the room next to me smoked a joint, my room was filled with smoke. I reported it to the front desk. Was told, without knowing for sure the room, there was nothing they could do. They did admit to the problem, but did nothing. It got worse before it got better. Meeting with management in the morning they refused to comp my room and was told because I booked through Expedia there was no reimbursement. $233 for a room, and being told tough luck chuck. I will never go back and hope lots of people see how they treat guest. There are a number of hotels in the area just a nice, book elsewhere m my.
2024 年 3 月入住 2 晚
Front desk 于 2024年03月12日 的回复
Brenda, we are so sorry to hear about your experience with us. We are a nonsmoking hotel and try our best to keep it smoke free. We appreciate you bringing this to our attention. We apologize for the inconvenience and that it negativity impacted your stay.

10/10 超赞

Thomas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My family and I had the most fantastic weekend with breakfast at the restaurant and a great whiskey taste before a concert at the State Theater along with a great walk through Old Port.
2024 年 3 月入住 2 晚
Front desk 于 2024年03月12日 的回复
Thank you for staying with us and sharing your wonderful feedback. We hope you will stay with us again when in Portland, Maine.

10/10 超赞

Tina

满意:清洁度、员工和服务、住宿条件和设施
Comfortable. Bed
2024 年 3 月入住 1 晚
Front desk 于 2024年03月12日 的回复
Thank you for staying with us, Tina. Glad you enjoyed your stay and the comfortable bed.

8/10 还可以

Nathan

满意:住宿条件和设施,清洁度
Very clean room. Friendly staff. Hotel is walkable to everything.
2024 年 3 月入住 2 晚
Front desk 于 2024年03月7日 的回复
Thank you so much for staying with us. We hope that you will return soon.

10/10 超赞

Peter

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Downtown. Shuttle to airport
2024 年 3 月入住 1 晚
Front desk 于 2024年03月4日 的回复
Thank you for staying with us, Peter. We are pleased that you enjoyed your stay.

10/10 超赞

Holly

2024 年 3 月入住 1 晚
Front desk 于 2024年03月26日 的回复
Thank you for staying with us, Holly. We appreciate your business.

8/10 还可以

Patricia,Goffstown

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a convenient location in the Old Port area to walk around. Close to the Cross Arena for shows.
2024 年 2 月入住 2 晚
Front desk 于 2024年03月4日 的回复
Thank you for staying with us, Patricia.

8/10 还可以

Majella

满意:清洁度、员工和服务、住宿条件和设施
Very pleasant gentlemen on morning and night shifts. Informed and willing to please with a bright attitude. Kudos to your laundry crew, the bed linens were perfect, a comment I rarely make!
2024 年 2 月入住 1 晚
Front desk 于 2024年02月29日 的回复
Thank you so much for your feedback, Majella. We appreciate your business and look forward to welcoming you back in the future.

10/10 超赞

James,Lindenhurst

满意:清洁度、员工和服务、住宿条件和设施
Visiting from New York because my son had a snowboard accident and ended up in Maine Medical Center less than 10 minutes away from the hotel. The free valet service drove me to and from the hospital the entire stay. They were fantastic. The hotel is located right in the middle of Old Port so walking everywhere was super nice. The hotel had a quaint charm to it and was kept very clean. My room with a king bed was cozy with a good size, clean bathroom. The front desk staff were excellent. If revisiting Portland, I would definitely stay here again.
2024 年 2 月入住 2 晚
Front desk 于 2024年02月28日 的回复
James, we hope your son is recovering well from the snowboard accident. We are pleased that we made your stay as comfortable as possible despite the reason for your visit. We do hope to see you again in the future.

10/10 超赞

Christian

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Front desk 于 2024年02月26日 的回复
Thank you for staying with us, Christian. We are pleased that you enjoyed your stay!

10/10 超赞

Emma,Wells

满意:清洁度、员工和服务、住宿条件和设施
Clean, comfortable rooms; loved the spa
2024 年 2 月入住 1 晚
Front desk 于 2024年02月20日 的回复
Emma, we are pleased that you enjoyed yourself at our property. Thank you so much for staying with us!

6/10 一般

Kristen,Winchendon

2024 年 2 月入住 2 晚
Front desk 于 2024年02月20日 的回复
Thank you for staying with us, Kristen. We appreciate your business.

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Front desk 于 2024年02月20日 的回复
Thank you for staying with us, James. We appreciate your patronage.

10/10 超赞

David B

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property convenient to the Merril auditorium. room was nice, large screen tv deck with a view. restaurants - bars on premises were good.
2024 年 2 月入住 1 晚
Front desk 于 2024年02月20日 的回复
We appreciate your feedback and are so pleased that you enjoyed your stay with us. Thank you for choosing us for your trip to Portland.

8/10 还可以

charles

满意:清洁度、员工和服务、住宿条件和设施
Great location and accommodating staff
2024 年 2 月入住 1 晚
Front desk 于 2024年02月20日 的回复
We are so pleased that you enjoyed our location and staff. Thank you for staying with us!

10/10 超赞

Stephanie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great getaway
2024 年 2 月入住 2 晚
Front desk 于 2024年02月12日 的回复
We are so pleased that you enjoyed your getaway with us. We look forward to seeing you again soon.

10/10 超赞

Shawn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Front desk 于 2024年02月13日 的回复
Thank you for staying with us, Shawn.

10/10 超赞

Erika

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Portland Regency Hotel and Spa is beautiful. It's in the old Portland Armory and has been skillfully transformed into a gorgeous and comfortable hotel. The staff are so accommodating and friendly. Highly recommended !
2024 年 2 月入住 3 晚
Front desk 于 2024年02月12日 的回复
Thank you Erika for your lovely review. We appreciate your business and can't wait to see you again.

10/10 超赞

Deborah

2024 年 2 月入住 1 晚
Front desk 于 2024年03月22日 的回复
Thank you for staying with us, Deborah. We hope to see you again soon!

10/10 超赞

Joseph

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great all around
2024 年 2 月入住 1 晚
Front desk 于 2024年02月9日 的回复
We are so pleased that you enjoyed your stay with us. We appreciate your business.