Very disorganized at front desk with regards to specific questions and replies. Very hard core aggressive time share salespeople. Breakfast is not relaxing as most tables are attended by salesmen. Unless you’re a constant tipper, good luck getting something done. I got locked out outside of the patio one night. It was a frightening experience. Patio door malfunctioned. Although, was given a glass of wine for free to ease my anxiety. Lounge chairs are hoarded by most time share owners and tough to find one if you’re a guest by 9:00 am. Sometimes, they don’t even use the chairs. Staff knows who are huge extra tippers and who aren’t, so good luck getting anything with a smile. I noticed the change when I started tipping EXTRA. Tips have been charged, but one can tip extra. A guest is not informed about all that’s included in one’s package until the guest gets spits of info here and there from people. I’m sure as a time share member, my opinion is invalidated. Such a nice Resort, but run like no one knows what they’re doing, unless you’re a big EXTRA tipper. But, it is México after all. I can understand.