Fight arrived at 2am and they did come and pick us up from the airport after we gave them a call as instructed. However, upon arriving they claimed they did not have our reservation, so I produced the email confirmation from Hotels.com The night staff said he has no record but out of goodwill based on my email confirmation, gave us the room. The room is so-so, the toilet could be better and there was no hot water. Breakfast was too simple. We went outside to look for something else to eat.