This is the worst hotel I have ever had in New Zealand. If I rate it, I will only give two points for the location. First, the Chinese female receptionist was totally unfriendly and impatient. we asked if she could speak Chinese. she answered she could. we asked her questions in Chinese, but she still answered it in English, and very fast speed. Room 204 just like a hell. bad telephone, broken Oven, years of disrepair sofa bed. Before I booked, I remarked my 15 year old son will stay with our couple. the antique sofa bed just like a springs net. it's almost broken, no one can sleep on that. Futhermore, Room 204 was just next to the elevator. the elevator shared the same wall with the room. when the door opened or closed. it's just like an earthquake. our family can not sleep until midnight 2 o'clock. at that night I tried to contact with the reception to change room, just find the telephone in room can not be used. there's no signal tone at all. I made an international phone call to them, but they refused to change because of no available rooms. However I checked on website. it still can make reservation. Next morning when we checked out, nobody presented in the reception until 10 am. but the notice said their office time is from 9 am. How hilarious. it's a really bad experience. we checked out immediately although we booked 2 nights. we do not want the bad experience to influence our pleasant trip in New Zealand.