The transportation to and from the airport was included and pleasant. The dining options were limited. There were two restaurants. The Italian restaurant was getting ready to open on the last day of our stay. I expected more from a resort of its caliber. We were made aware that we would have a concierge for our entire stay. It was difficult to get ahold of him and when he was off, we were not aware of who we could contact. We were swept away to a timeshare presentation that left little to be desired and a sour taste in our mouths. It was a very long presentation and although we mentioned we had to get back to our children they would not allow us to leave. We would never sit through a timeshare presentation again and I would recommend you don't either. It was a scary event and made the remaining time of our stay uncomfortable. The beach access was decent but some algae.
Keren
8/10 不錯
Siegfried
2023年7月17日
讚好:整潔度、職員與服務和住宿狀況
Siegfried
於 2023 年 4 月住了 3 晚
10/10 優異
Idan
家人同遊
2023年6月30日
讚好:整潔度、職員與服務和住宿狀況
One of the best places we have ever been to. Quiet (no loud and crazy teenagers) No music blasting at 10PM, great service and a place to relax! Staff is friendly and the place is super clean! Thank you!
Idan
於 2023 年 2 月住了 4 晚
10/10 優異
Timothy
家人同遊
2023年6月22日
讚好:整潔度、職員與服務和住宿狀況
Very nice resort. Quiet, clean, and friendly helpful staff. Would have liked a bigger selection of food and entertainment.
Timothy
於 2023 年 6 月住了 5 晚
10/10 優異
Andrew
家人同遊
2023年6月21日
讚好:整潔度、職員與服務和住宿狀況
Our stay was just perfect. Every meal was served with the best staff. Everything was plated beautiful and the tables were amazing. The all inclusive was over the top. I would definitely return in the future.
Andrew
於 2023 年 6 月住了 5 晚
10/10 優異
Shawn
伴侶同遊
2023年6月13日
讚好:整潔度、職員與服務和住宿狀況
My wife and I stayed here for our 25th Anniversary. We had the most amazing time during our stay. Thank you to the friendly and amazing housekeepers, to the hard-working staff (Kevin & Jose) at the Heaven Beach Bar, to the wonderful staff at Flor de Canela & El Faro Grill, and our resident assistant, Liza, and to the rest of the Lobby reception staff. I could not recommend a more amazing place to stay if you want quality service, beautiful grounds and views, and the most amazing people you'll ever meet. Thank you
Shawn
於 2023 年 6 月住了 5 晚
10/10 優異
DEBORAH KAY (sun city center)
2023年6月7日
讚好:整潔度、職員與服務和住宿狀況
DEBORAH KAY
10/10 優異
Grant
伴侶同遊
2023年6月4日
讚好:整潔度、職員與服務和住宿狀況
I can’t say enough about this property and our experience overall. My wife and I went on our honeymoon to grand residence and had an unforgettable time. During our time the place was constantly being cleaned, our room was kept up at least twice per day, and staff is very friendly. The only negative thing I have to say is that there are many suggestions/rules that were left unsaid, and it took us a few days to discover them. A bit more of an orientation would have been appreciated, especially for new travelers to the area such as ourselves. I highly recommend setting your reservations and planning your stay on the first night so that events and reservations don’t fill up. If you were looking for a clean, quiet, relaxing, high-quality stay with excellent service, this is the place for you. You won’t be disappointed.