住宿正面

羅馬奈迪宮安納塔拉酒店 (立鼎世酒店集團)的評價

5 out of 5

評價

9.0

卓越

10 分評分,優異;1000 則評價中有 706 則" "
8 分評分,不錯;1000 則評價中有 172 則" "
6 分評分,一般;1000 則評價中有 66 則" "
4 分評分,欠佳;1000 則評價中有 28 則" "
2 分評分,很差;1000 則評價中有 28 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Wilson Chung-Yin

8/10 不錯

Joy (TAIPEI)

讚好:整潔度和職員與服務
位置非常好,但房間設施有待加強
這間飯店待了三個晚上,最大的優點是離車站很近,步行十分鐘內可達,公車或地鐵都非常方便,很喜歡飯店附近的一家甜點店DAGINO,很多義大利甜點可以選擇。但房間設施有待改進,半夜會發出『兜兜兜』的聲音,而且我換過房間,前後兩間房間都有這種聲音,不知道是熱水器還是什麼發出的聲音,還有浴室熱水非常慢熱,備品不是很足夠。房間燈光過於昏暗,燈光調控的設施也不是很靈敏。不過飯店人員都很不錯,因為原本是離電梯太遠的最後一間房間,當我要換房間的時候,也很配合,打掃阿姨或工作人員幾乎都很熱情會跟你打招呼,房間清潔度也很好。
於 2018 年 2 月住了 3 晚
Hotel Manager 於 2018年2月22日的回應
Dear Guest, Thank you for taking the time to share your recent experience at the Boscolo Exedra Roma, Autograph Collection with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued Guest, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Rome. Sincerely, Hotel Manager

10/10 優異

Kun Chu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 3 晚
Hotel Manager 於 2018年2月16日的回應
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon in the Eternal City. Best regards, Hotel Manager

8/10 不錯

Applejing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Dimple

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel staff were lovely especially the door men who greeted all their guests with smiles and warmth. They honestly added so much to the stay, especially after a tiring day being greeted with such friendly faces. Malik in particular was amazing. The check in staff were great too, as were the lobby bar and breakfast.
於 2024 年 4 月住了 3 晚

10/10 優異

Ingrid

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, great location, nearby restaurants
於 2024 年 3 月住了 6 晚

10/10 優異

samuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

alexander (las vegas)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Close to train station, restaurants & shopping.
於 2024 年 3 月住了 3 晚
Institutional Relations and Business Development D 於 2024年4月1日的回應
Dear Guest,Thank you for your wonderful feedback on Expedia.comWe are delighted that you enjoyed the Hotel and look forward to welcoming you soon for another experience of authentic luxuryWarm regardsGMPontrandolfo

10/10 優異

Nicole

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I wish I could give this hotel 10 stars. Everything about the hotel was beyond our expectations. As soon as we arrived, the staff was friendly, welcoming, and helpful. Multiple people came to say hello and ask if there was anything they could do to help make our stay more enjoyable. The hotel itself exudes luxury. The beds are super comfortable, the room is spacious, and the shower and amenities are amazing. After a long day of touring Rome, it is wonderful to back to this hotel. I also want to give a special call-out to the concierge who went above and beyond researching the VAT tax refund requirements and helping us figure out how to get the required paperwork. I HIGHLY recommend this hotel. I can’t wait to come back to stay!
Institutional Relations and Business Development D 於 2024年4月1日的回應
Dear Guest,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Anantara Palazzo Naiadi Rome Hotel in the near future for another memorable experience.Best regardsGMPontrandolfo

10/10 優異

Sargun

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing Property
於 2024 年 2 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年2月15日的回應
Dear Sargun,Thank you very much for your kind feedback.We hope to welcome you back soon.Kindest Regards,

2/10 很差

David

於 2024 年 2 月住了 3 晚
Institutional Relations and Business Development D 於 2024年4月1日的回應
Dear Guest,Thank you for the high rating you gave us.We look forward to welcoming you back soon to Anantara Palazzo Naiadi.Warm regardsGM Pontrandolfo

10/10 優異

Yuji

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
アップグレードされたかどうかはわからないが、施設には満足しています。ただ出来れば窓からの景色はローマの雰囲気が味わえる方向でお願いしたかった。 アップグレード等はどのようにわかるのでしょうか?
於 2024 年 2 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年2月14日的回應
Dear Yuji,Thank you very much for scoring us 5 out of 5.We are glad to read that you have valued our rooms and services.We hope to welcome you back soon,Kindest Regards,

10/10 優異

Tom

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Dimakatso

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Superb!
I booked this hotel for my mum 50th and she had the most amazing time and cant stop raving about the experience.
於 2024 年 1 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年2月15日的回應
Dear Mr. Dimakatso,Thank you very much for your kind review.We are honored that you choose to celebrate with us such an occasion and truly glad to read that you have valued your stay with us.We hope to welcome you back soon.Kindest Regards,

10/10 優異

Teymour

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Sam

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

madhusudan

於 2024 年 1 月住了 2 晚

8/10 不錯

madhusudan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel with great amenities, excellent staff services and their spa and masseuse were super . The only negative is the road noise at night although the hotel says rooms are sound proof
於 2023 年 12 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月18日的回應
Dear Guest,Thank you very much for your kind review.We are glad to read that you have valued your stay with us.We hope to welcome you back soon and it will be our great pleasure to allocate you to an internal room in order to assure you a good night sleep.Sincerely,

2/10 很差

English

於 2023 年 12 月住了 1 晚

10/10 優異

Myisha Michelle (Los Angeles)

於 2023 年 12 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月8日的回應
Dear Mrs. Michelle,Thank you for your review!We hope to welcome you back soon.Sincerely,

8/10 不錯

Ian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel in a great location
於 2023 年 12 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月5日的回應
Dear Mr Ian,Thank you nice review!We are glad to hear that we met your expectations. We are looking forward to welcoming you back.Sincerely,

10/10 優異

Sergio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月5日的回應
Dear Sergio,Thank you for scoring us 10 out of 10 on Expedia.comWe are honored to have guests like youWe hope to welcoming you back soon.Sincerely,

2/10 很差

Alejandro

不滿:整潔度和住宿狀況
於 2023 年 10 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月5日的回應
Dear Mr. Barajas,I am quite surprised to see your review with such a low score which I strongly believe we do not deserve.As you know we tried our best to accommodate your several requests for which you thanked us very much.I would really appreciate if you could review your score for us.I shall thank you anyway for you feedback.Regards,

10/10 優異

Hilda

於 2023 年 11 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2024年1月5日的回應
Dear Mrs. Hilda,Thank you very much for scoring us 5 out of 5 on Expedia.comWe are pleased that you have valued your stay with us.We are looking forward to welcoming you back soon.Sincerely,

10/10 優異

Aram

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff , super friendly and very helpful
於 2023 年 11 月住了 6 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月28日的回應
Dear Mr. Aram,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 優異

CHAITHANYA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
So elegant… staff are extremely helpful and love love love the ambiance…
於 2023 年 11 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月28日的回應
Dear Chaithanya,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 優異

Brian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best Hotel in Rome
The staff was amazingly attentive and kind. The location was in a prime location, and the quality of the stay exceeded our expectations.
於 2023 年 11 月住了 3 晚
Guest Relations & Quality Manager 於 2023年11月21日的回應
Dear Brian,Thank you for taking the time to share your kind review via Expedia.We are glad to read you have valued your stay at Anantara Palazzo Naiadi Rome Hotel.Sincerely,

10/10 優異

Raj

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had one of the best stays in Anantara Palazzo hotel. The location was perfect. Rooms were in excellent condition. Staff was so kind and helpful
於 2023 年 11 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月21日的回應
Dear Raj,Thank you for scoring us 5 out of 5 via Expedia.We are trilled to read that we have met your expectation in terms of product and services.We hope to welcome you back soon.Sincerely,

6/10 一般

Maria

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Location is great, everything is very close by.
於 2023 年 11 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月16日的回應
Dear Maria,Thank you for your review.I am glad to read that you have appreciated our hotel location. However I am surprised to see that you scored us 3 out of 5. I would really appreciate if you could contact me directly in order to improve in the future what you did not value.I hope you will give us the chance to welcome you back to Anantara Palazzo Naiadi Rome Hotel soon.Sincerelly,

10/10 優異

Addi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Alldeles perfekt
於 2023 年 10 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月16日的回應
Dear Addi,Thank you for scoring us 10 out of 10 on Expedia.We hope to welcome you back soon.Sincerely,

10/10 優異

Antolin

於 2023 年 10 月住了 4 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月28日的回應
Dear Mr. Antolin,Thank you for scoring us 5 out of 5.We are glad that you enjoyed your stay.We hope to welcome you back soon.Sincerely,

10/10 優異

Karla

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El personal es muy amable, el edificio es lindo.
於 2023 年 10 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年10月23日的回應
Dear Karla,Thank you for your nice review!We hope to welcome you back soon.Regards,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年10月23日的回應
Dear Guest,Thank you for taking the time to give us 10 out of 10 on Expedia.We are happy to learn that you have enjoyed your time with us.Sincerely,

10/10 優異

Jeffrey

於 2023 年 10 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年11月16日的回應
Dear Jeffrey,Thank you for scoring 5 out of 5 on Expedia We hope to welcome you back soon.Sincerely,

10/10 優異

Kathleen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年10月23日的回應
Dear Kathleen,Thank you for scoring us 10 out of 10 on Expedia.We strive everyday to provide the best customer service to our guest and happy to see that we have met your expectations.Sincerely,

8/10 不錯

David

於 2023 年 9 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年10月23日的回應
Dear David,Thank you for your nice score.We hope to welcome you back soon.Regards,

10/10 優異

David

讚好:住宿狀況
Staff excellent and the hotel excellent, food and breakfast would be hard to beat
於 2023 年 9 月住了 4 晚
Institutional Relations and Business Development D 於 2023年9月26日的回應
Dear Guest,thank you for your feedback on Expedia.com It has been a pleasure having made your stay a great one. Your delightful feedback will be shared with the whole staff! We would love to welcome you again and providing you with an even better experience.Warmest RegardsGMarzio P

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cinque stelle!
Beautiful, grand building, very well located being an easy walk to most top tourist spots, and amazing service from very friendly staff.
於 2023 年 9 月住了 4 晚
Institutional Relations and Business Development D 於 2023年9月22日的回應
Dear Guest,thank you for your wonderful feedback on Hotels.com.We are delighted to read how much you appreciated our Anantara Palazzo Naiadi Your words will be shared with the whole staff, they’ll be glad for sure. We are looking forward to seeing you again and to providing you with another memorable stay in the Eternal City.Warmest regardsGMarzio Pontrandolfo

2/10 很差

Alexandra

不滿:職員與服務和住宿狀況
This is the worst hotel I’ve stayed in when talking about luxury hotels. Horrible outdated rooms… stained carpets overpriced and the location isn’t even that great. Save your money and skip out on this property.
於 2023 年 9 月住了 2 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月26日的回應
Dear Alexandra,I am really sorry to read your review.It would be highly appreciated if you could contact me directly in order to discuss further about your stay.Regards,

10/10 優異

Sule

於 2023 年 9 月住了 1 晚
Institutional Relations and Business Development D 於 2023年9月22日的回應
Dear Guest,Thank you so much for your feedback and the high rating you gave us on your recent stay with us.We look forward to welcoming you soon to the Eternal CityBest regardsGMarzio Pontrandolfo

10/10 優異

Donald Urbin

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 6 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月26日的回應
Dear Mr. Donald,Thank you for scoring us 5 out of 5 on Expedia.We are glad to see that you have enjoyed your stay with us.We hope to welcome you back in the near future.Kindest Regards,

10/10 優異

Sadaf

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel
於 2023 年 8 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月8日的回應
Dear Sadaf,Thank you for scoring us 5 out of 5 on Expedia.com.We hope to welcome you back soon.Kindest Regards,

10/10 優異

Flavio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月8日的回應
Gentile Flavio,Grazie mille per la sua gentile recensione.Speriamo di poterla riaccogliere presto.Cordialmente,

10/10 優異

Jon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel with amazing staff
Great hotel with amazing staff. Great location near to the train station but away from the crowds. 15 minute walk to colosseum/Roman forum but needed I can to Vatican. Special mention to Gemma Giuliana who went over and above our requests and we will definitely return to this hotel next time in Rome.
於 2023 年 8 月住了 4 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月8日的回應
Dear Jon,Thank you very much for your nice review.I am pleased to read that you have enjoyed your stay with us and hope to welcome you back soon.Kindest Regards,

8/10 不錯

Shailendra

家人同遊
讚好:整潔度和住宿狀況
They were short staffed. There was a long wait for everything. The rooms given opened on the service terrace with ac and water units visible. The amenities in the room were good but will never stay in this hotel paying 5 star rates. Better to stay in an American property hotel.
於 2023 年 8 月住了 5 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年9月8日的回應
Dear Shailendra,Thank you for your review.I am sorry to read that you did not worth the value for money at Anantara Palazzo Naiadi. I would really appreciate if you could contact me directly in order to learn more about your experience with us.Sincerely

10/10 優異

Anthony

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
於 2023 年 8 月住了 1 晚
Laura Anantasio Guest Relations & Quality Manager 於 2023年9月8日的回應
Dear Anthony,Thank you for your 10 out of 10 review.We look forward to welcome you back to Anantara Palazzo Naiadi Rome Hotel.Kindest Regards,

10/10 優異

Pouya (Vancouver)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing property in the heart of Rome. Close to all must see places. Such good size rooms, clean, amazing AC, amazing fridge, coffee maker could be better, but overall this hotel is probably the best hotel in Rome. Very clean. Thoughtful management touches. Great staff. Could have a few more beds by the pool. Loved our bed. Overall very pleased with our stay. We had room# 315 with double height ceiling and it made our trip pretty special.
於 2023 年 8 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年8月29日的回應
Dear Pouya,Thank you very much for taking the time to write such a nice review via Expedia.We are glad to hear you appreciated our hotel location and services.We hope to welcome you back soon.Kindest regards,

6/10 一般

yodit

讚好:住宿狀況和客房舒適度
Quite misleading in various fronts
於 2023 年 8 月住了 2 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年8月29日的回應
Dear Yodit,Thank you for your review.I hope you will give us the chance to welcome you back.Kindest regards,

10/10 優異

Dexter

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything especially how helpful concierge service was!
於 2023 年 8 月住了 3 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年8月29日的回應
Dear Dexter,Thank you for scoring us 5 out of 5 via Expedia.comI shall look forward to welcoming you back to Anantara Palazzo Naiadi Hotel Rome.Kindest Regards,

10/10 優異

JESÚS GERARDO

於 2023 年 8 月住了 1 晚
Laura Anastasio Guest Relations & Quality Manager 於 2023年8月29日的回應
Dear Mr. Gerardo,Thank you for scoring us 10 out of 10 via Expedia.comI shall look forward to welcoming you back to Anantara Palazzo Naiadi Hotel Rome.Kindest Regards,