評分根據 39 篇真實評價而定
Expedia 智遊網 真實評價
Thanks for that great review
Lovely boutique hotel張貼日期：2019年10月13日 網站：Hotels
Gorgeous boutique hotel tucked away but right on Lake Rotorua. Fantastic staff and lovely comfortable accommodation. Mala the manager on shift was so helpful as I was travelling with my elderly mother with mobility problems and they accomodated her needs so wonderfully. Would definitely return to this hotel in future for a longer stay as 1 night was not long enough.
Guest Relations, 酒店經理 於 2019年10月15日回覆
Hi Kim, Firstly thank you for staying with us at the Black Swan. We are so glad to hear you and your mother enjoyed your stay here. We will sure let Mala and the staff know about your lovely comments. Yes we do hope you will come back for a longer stay to enjoy the full experience of the Black Swan and lovely surroundings.
Really cool decor. Staff in restaurant for dinner were excellent.
Guest Relations., 酒店經理 於 2019年8月7日回覆
Hi There. Thanks for staying here with us at the Black Swan. We really appreciate your feedback We love your comment about the Decor it gives our guests that extra luxury feel we think. We will be sure pass on your regards to our staff. Thanks again. Black Swan Hotel
由經認證旅客提供 來自：Mount Maunganui
Throughly enjoyable stay at this awesome little hotel. Malekai on the front desk was exceptionally helpful and friendly. The food was outstanding. Can recommenced heading up to the spa pool in the evenings.
Guest Relations, 酒店經理 於 2019年6月25日回覆
Hey there, Thanks for you kind review. Yes we totally agree with you there about our spa pools! We will be sure to let our chef and Mala know you enjoyed your experience. Hope to see you again soon.
Guest Relations, 酒店經理 於 2019年6月10日回覆
Hi There, Thank.you for taking the time out of your day to post a review. We hope you enjoyed your stay here at the Black Swan Hope to see you again soon Warm Regards, Black Swan Hotel
由經認證旅客提供 來自：Seattle WA
The property was the best part and the food was great however we payed $750 a night for a lakefront view and we were in a small building out in the back with no windows and now view so I would make sure they are giving you a room with windows and a view that you are well getting charged for.
Patrick, 酒店經理 於 2019年3月31日回覆
Hi Brian, thank you very much for getting in touch! According to Expedia booking record, your booking was indeed made for our Garden Suite, which is a different room category from the Lake Front rooms. Our Garden Suite is a stand alone building with a large window out looking our manicured garden, accommodating 2-4 guests. Guests love the Garden Suite because of its added privacy. We would really appreciate it if you could raise your concerns during your stay as I'm sure we could find a solution while you were onsite, after all we would like every guest to have an enjoyable holiday. Thank you & warm regards from the team at Black Swan! Patrick
Guest Relations Manager, 酒店經理 於 2019年4月3日回覆
Dear Iris, Thank you for your review! We really hope you thoroughly enjoyed your stay with us. Thank you for choosing Black Swan Hotel Hopefully we will see you again in the near future. Kind Regards, Black Swan Hotel.
Great spot!張貼日期：2019年2月19日 網站：Hotels
Super nice staff❤️ Beautiful grounds, even though dry from drought!!! Great breakfast!
Guest relations Manager., 酒店經理 於 2019年4月3日回覆
Dear Kate, Thank You for your kind review! Our staff will be very please with your feedback. Oh yes it has been very dry the last few months one of the hottest summers we have had in a long time. We are definitely seeing some more green now with the weather getting cooler. Thanks again for your review We hope to serve you again in the future. Warm regards Black Swan Hotel
Best hotel in Rotorua張貼日期：2018年11月20日 網站：Hotels
Amazing small boutique hotel. We were greeted with a warm welcome. Very friendly staff and the breakfast was amazing!