室外泳池

克里夫蘭溫泉汽車旅館的評價

3 out of 5
克里夫蘭溫泉汽車旅館
113-119 Lake Road, Rotorua, Bay of Plenty

評價

8.8

優異

10 分評分,優異;380 則評價中有 193 則" "
8 分評分,不錯;380 則評價中有 135 則" "
6 分評分,一般;380 則評價中有 35 則" "
4 分評分,欠佳;380 則評價中有 12 則" "
2 分評分,很差;380 則評價中有 5 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

真實旅客

讚好:職員與服務
The staff are very nice and friendly. They introduce the surrounding tourist attraction in details. But the room needs updating.
於 2019 年 1 月住了 1 晚
Brij 於 2019年2月5日的回應
We are glad you had a good welcome at the Cleveland. Hopefully, you got to use our thermal pools and outdoor heated swimming pool. Also, hopefully, you managed to see and do all the things on your list while you were in Rotorua. For your information, we started renovating our studio apartments last year and finished 6 by Christmas. We re-commence renovation work this winter and hopefully, you will see the changes when you next visit Rotorua.

10/10 優異

Anson (Hong Kong)

讚好:整潔度、職員與服務和住宿狀況
The location is good. Easy to find. Close to supermarket. The room is clean.
於 2019 年 1 月住了 1 晚
Brij 於 2019年2月5日的回應
Hi Anson. Thank you for your feedback. We are glad you found the Cleveland to be well located and close to shops and tourist attractions. Enjoy the rest of your holiday.

8/10 不錯

SIU WAI

讚好:整潔度和職員與服務
適合短暫住宿
廚房設施殘舊,只可烹調早餐!
於 2018 年 9 月住了 3 晚
Brij 於 2018年10月23日的回應
Hi Siu Wai Thank you for your feedback. We are renovating kitchens and bathrooms at the moment. We would lover to have you return and see the changes. Thank you for staying at the Cleveland.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚

2/10 很差

Chun Sing Patrick

不滿:職員與服務
This is a very bad motel. I made my booking on the end of June but when I check-in, she told me no room is available due to double booking. I complained to Hotels.com but finally she still could not provide any room. It spoiled my day as I spent the day to find my accommodation. I will never book this motel anymore.
於 2017 年 11 月住了 1 晚

6/10 一般

真實旅客

讚好:整潔度和職員與服務
工作人員服務很好,但酒店設施較舊。
於 2017 年 7 月住了 3 晚

10/10 優異

Maria

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My son and I really enjoyed our stay at The Cleveland. We were greeted with chocolate and an upgrade which made our day. Accommodation was clean and comfortable and it was great to have the pool for an end-of-day swim. The staff were extremely friendly and helpful.
於 2024 年 3 月住了 2 晚
Mylene & Kath 於 2024年3月12日的回應
Hi Maria!Thank you very much for the heartwarming feedback. We are so glad to hear that you enjoyed your stay at the Cleveland. Hope to see you again on your next visit here at Rotorua.

6/10 一般

Greg

家人同遊
讚好:職員與服務
Very comfortable bed. The room is dated except for the bed.
於 2024 年 2 月住了 1 晚

8/10 不錯

Marcus (Calgary)

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The room had a slight odour and the thermal pool had stuff that stirred up with movement that shortened my time there. Otherwise, the bed was comfortable and the kitchen and bathroom were clean and functional.
於 2024 年 2 月住了 1 晚
Brij 於 2024年3月11日的回應
Hi Marcus.Thanks so much for your feedback. We are glad you found the bed in your room comfortable and kitchen & bathroom were clean.Sorry about the slight odour in the room; this may have been from food from a previous guest. Mineral water always has the minerals in suspension and it is possible this is what you were seeing; alternatively, it could have been sediment that had come into the pool from the bore.Thanks for staying at the Cleveland.

8/10 不錯

Vern

讚好:整潔度、職員與服務和住宿狀況
Ground floor, parking close to the unit, easy booking, comfortable bed, good mixer tap in shower which had plenty of pressure. Easy check in and out. Thank you
於 2023 年 12 月住了 1 晚

6/10 一般

Krystyna

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
Place needs renovation, carpet was stained. Bed was clean and comfortable. Receptionist very helpful.
於 2023 年 11 月住了 3 晚

8/10 不錯

MICHELLE

讚好:整潔度、職員與服務和住宿狀況
Pool is great
於 2023 年 11 月住了 1 晚

10/10 優異

Vivienne

於 2023 年 11 月住了 1 晚

10/10 優異

Leo

於 2023 年 10 月住了 3 晚

8/10 不錯

Julie

讚好:整潔度、職員與服務、設施服務和住宿狀況
A comfortable, roomy hotel room, that could do with some updating, and basic repairs such as a new washer for a badly dripping tap. The kitchen was roomy for a motel room too, with lots of bench space. The warm pool was great and I soaked a short while in one of the hot tubs as well. The bed was comfortable and the wi-fi worked. Walking distance to the steaming, bubbling hot pools of Kuirau Park.
於 2023 年 10 月住了 3 晚

2/10 很差

Simone

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Had a terrible stay here, there were meant to be rules in place and the staff didnt inforce these. People talking loudly outside to horns being tooted. Wpuld not recomend staying here unless you like a lot of noise.
於 2023 年 10 月住了 3 晚
Lesley 於 2023年10月23日的回應
As this was a long weekend and sports teams inhouse also the noise was cut off before 10pm as per our rules.i am sorry you did not come and see us as i would have moved you out the front even though you did not want to be there either.

8/10 不錯

Gina

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Owners and staff were wonderful! The place was clean though there were some stains on carpet and bedding. The AC unit is in the kitchen so it didn’t cool the sleeping area as well but overall our stay here was fantastic and the pool/thermal mineral tub were very relaxing! Easy walks to a lot of food and kuirau thermal park. Would go back and recommend.
於 2023 年 10 月住了 2 晚

10/10 優異

Latisha

於 2023 年 9 月住了 1 晚

4/10 欠佳

T N

多人同遊
於 2023 年 9 月住了 1 晚

8/10 不錯

Neil

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Welcoming manager. Room had been renovated. The room was very comfortable and suitable for a four night stay. The thermal pool was very soothing.
於 2023 年 9 月住了 4 晚
Lesley 於 2023年10月23日的回應
Thank you pleased you enjoyed your stay

10/10 優異

Whautere

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was good
於 2023 年 9 月住了 1 晚

4/10 欠佳

Alipate

於 2023 年 9 月住了 1 晚

6/10 一般

Virend

伴侶同遊
讚好:職員與服務
Spa pool
於 2023 年 8 月住了 2 晚

10/10 優異

LLOYD

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thanks to the management staff there. Always helpful and friendly. Just like having another Aunty and uncle that I hadn’t seen in ages.You want that experience then that’s the place to be.
於 2023 年 8 月住了 1 晚

8/10 不錯

Mala

讚好:整潔度、職員與服務和住宿狀況

8/10 不錯

Maree

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
Fridge and toaster hadn't been cleaned neither had the toilet depite hygiene seal on. Staff and swimming pool were great.
於 2023 年 8 月住了 1 晚

8/10 不錯

Caroline

讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is older and the room I stayed in was clean but showed signs of age. Upgrades would make the place even more attractive, but it was a pleasant stay. I particularly appreciated the breakfast boxes that were left for me each day.
於 2023 年 8 月住了 2 晚

2/10 很差

KAUSHIK

於 2023 年 7 月住了 1 晚

10/10 優異

Amber (Auckland)

親子同遊
讚好:職員與服務和住宿狀況
Very family friendly, awesome trampoline and amazing thermally heated outdoor pool - perfect for a winter getaway with the kids! A bit run down in parts and could be a bit cleaner, but would still recommend!
於 2023 年 7 月住了 2 晚

6/10 一般

Sue

親子同遊
讚好:職員與服務
不滿:住宿狀況
people were friendly but the property was run down and the kids loved the pool but there were no TV programmes.
於 2023 年 7 月住了 1 晚

6/10 一般

Slobodan

家人同遊
不滿:住宿狀況
Rooms need renovation. The bathroom has wobbly bottom making noise when you have a shower. The closet door hand left in my hand when I tried to open
於 2023 年 5 月住了 1 晚
Brij 於 2023年5月11日的回應
Hi SlobodanThanks for your feedback. The room you booked was our standard studio apartment; this room type will be renovated this winter. All our deluxe studio apartments have been renovated as have all our 1 bedroom & 2 bedroom apartments. Sorry you did not have a good experience.

10/10 優異

Jennifer

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came down for the Rotorua half and loved this place so much we will stay again next year!! Owners were so friendly and lovely the facilities were well kept and very quiet even though it was close to the road couldn’t hear cars. Highly recommend clean and lovely. Thank you
於 2023 年 5 月住了 2 晚
Brij 於 2023年5月11日的回應
Thanks very much for your feedback Jennifer; much appreciated. We look forward to seeing you next year.

10/10 優異

Tennielle

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Brij 於 2023年5月11日的回應
Hi TennielleThanks so much for staying at the Cleveland and for your review, which is much appreciated.

10/10 優異

Tim

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice place to relax and enjoy the mineral pools
於 2023 年 4 月住了 1 晚
Brij 於 2023年5月11日的回應
Hi TimGreat to hear you got to enjoy our mineral pools during your recent stay at the Cleveland.

10/10 優異

Christian

於 2023 年 3 月住了 1 晚
Brij 於 2023年5月11日的回應
Hi ChristianThanks for staying at the Cleveland during your recent visit to Rotorua. We look forward to welcoming you back when you next visit Rotorua.

6/10 一般

Parimal

家人同遊
讚好:職員與服務
It was ok
於 2023 年 3 月住了 1 晚

8/10 不錯

Chantal

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 2 月住了 3 晚

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Definitely a thermal motel
The hot pools were a special treat!
於 2023 年 2 月住了 1 晚

10/10 優異

Dawn

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Find in Rotorua
Wonderful little hotel with fabulous service. They were so helpful rebooking when our trip was delayed due to weather. The mineral bath was very warm and refreshing. I’d absolutely stay here again!
於 2023 年 2 月住了 1 晚

10/10 優異

Brian

讚好:職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 2 晚

6/10 一般

G

商務旅客
不滿:住宿狀況
於 2023 年 1 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Not clean and def not worth the price!!
The apartment was not cleaned at all!! We started by washing and cleaning the kitchen! After a coupla of days we found a huge dog bone behind the couch plus dog pellets on the floor under the sofa. Be aware, no cleaning is included here and you have to empty your bin yourself! Def not worth the money!! Stay another place if possible. Maybe even reconsider Rotorua! You can easily see Rotorua but stay in Taupo wich is 10 times better!!
於 2023 年 1 月住了 5 晚
Chrissy 於 2023年1月8日的回應
HelloWe have never had such a poor review.They are usually glowing and our Guests enjoy their stay very much and return.That is what the Cleveland is all about.As for services they are always done on the Rooms unless the no Service sign is up and every day your no service sign was up.We also did check as well and you came to us late every day after staff had finished to ask for a service .Once was at 9.30pm at night for a service which management accommodated and sorted straight away.We were helpful & gracious at all times and do not deserve a review as such.But thank you for staying with us & wish you well.

10/10 優異

Margaret

讚好:職員與服務、設施服務和住宿狀況
Our grandchildren loved the pool and were in it several times a day.
於 2022 年 12 月住了 6 晚
Brij 於 2023年1月20日的回應
Hi MargaretGood morning. Thanks for your feedback. We love hearing that kids have enjoyed our swimming pool. We look forward to seeing you the next time you plan a visit to Rotorua.

10/10 優異

Larissa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We absolutely loved our stay in the Cottage. So comfortable, charming & well appointed. Great facilities with the lovely pool, hot springs and play area for the kids. The hospitality was fantastic - would highly recommend.
Chrissy 於 2022年12月26日的回應
Hi LarissaThank you so much for your beautiful review.Really appreciate your sentiments.Take care and all the very best for 2023.Look forward to seeing you again.

8/10 不錯

Gerard

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Avec nos 2 petits enfants
Tres bon emplacement :a 2 pas de la ville, proche des activites( physuques vie naturelle ...)
於 2022 年 12 月住了 4 晚
Chrissy 於 2022年12月26日的回應
Hello GerardSo pleased you enjoyed your stay.Take care and would love to have you stay again in future.

10/10 優異

Natalie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent motel, we really enjoyed our stay
於 2022 年 11 月住了 2 晚
Brij 於 2022年11月16日的回應
Hi NatalieThanks so much for your feedback. We are glad you had a good stay at the Cleveland.

10/10 優異

Julie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient for hot pools and town. Friendly staff went above and beyond.
於 2022 年 11 月住了 2 晚
Brij 於 2022年11月16日的回應
Hi JulieThanks so much for staying at the Cleveland and for your invaluable feedback. We are delighted, of course, that you had a good stay and hope the rest of your NZ holiday goes to plan.

8/10 不錯

Charlotte

讚好:整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

Nicola

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
warm and quiet
I stayed with my children - the location cannot be beaten with town and tourist attractions close. The units are warm and the bathrooms / kitchen modern and clean/ The beds are comfortable. We liked the fact the grounds are large so there were no problems with road noise. The pool was used by my children every day. The units are small but as a base you don't need large . We would return !
於 2022 年 10 月住了 3 晚
Brij 於 2022年11月11日的回應
Hi NicolaThanks so much for your feedback after your recent stay with us. Great to know you had a good stay at the Cleveland.

10/10 優異

Deepak (Flat Bush)

多人同遊
讚好:職員與服務、設施服務和住宿狀況
Rooms had cobwebs, but apart from that it is an Excellent property
於 2022 年 9 月住了 2 晚
Brij 於 2022年9月26日的回應
Thanks for staying at the Cleveland and for your feedback. We would love to host you again the next time you plan a visit to Rotorua