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羅托魯瓦國敦大酒店的評價

4 out of 5
羅托魯瓦國敦大酒店
328-348 Fenton Street, Rotorua

評價

7.6

不錯

10 分評分，優異；916 則評價中有 228 則" "
8 分評分，不錯；916 則評價中有 345 則" "
6 分評分，一般；916 則評價中有 218 則" "
4 分評分，欠佳；916 則評價中有 92 則" "
2 分評分，很差；916 則評價中有 33 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

man chi

家人同遊
讚好：客房舒適度
Not well clean and tidy up the room as the glass still have stinks…….tea cup with some crystal stuff inside……. Bed is good and sleep well. Staff is cool and not showing up all the time. My fee is including Breakfast which is not the buffet one and you can choose one set in the menu. Location and car park is good.
於 2023 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 4 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚

10/10 優異

Qian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
安逸的旅途休息站
酒店在当地还是不错的，旅行团很多。自助餐性价比高，好像还可以点中餐。美中不足的一是离超市较远，步行要至少20分钟，二是所处温泉城但是房间没有温泉设施。安逸的旅途休息站是充分做到了其功能。
於 2018 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

HO YAN ADAM (Hong Kong)

不滿：職員與服務、住宿狀況和客房舒適度
Not a 4 star hotel
The bed is too soft and free wifI is only available at the lobby 30mins a day, which is not really relevant to the description. The location is just okay, but I would prefer stay in other motel instead. Best location at Rotorua is ibis hotel. This hotel not meet to a 4 star standard.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Kevin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean
於 2024 年 2 月住了 3 晚
Theresa 於 2024年3月22日的回應
Many thanks for your positive review. We do appreciate you taking the time to review our services. We hope to have you stay with us again.

6/10 一般

Zara

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I’ve been to other Copthornes, it wasn’t the best but it was sufficient.
於 2024 年 2 月住了 1 晚
Theresa 於 2024年3月22日的回應
Thank you taking the time to review our hotel. Your feedback is appreciated.

4/10 欠佳

Bridget

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.
於 2024 年 2 月住了 1 晚

8/10 不錯

Sharon

親子同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.
於 2024 年 1 月住了 4 晚

6/10 一般

glynn

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.
於 2024 年 1 月住了 1 晚

6/10 一般

Sanjeev

家人同遊
讚好：職員與服務
Staff was very helpful glasses was dirty we 3 stayed there on 2 cups for coffee Time for booking we were told there is aircon but there was only fan and the room was very hot
於 2024 年 1 月住了 1 晚

4/10 欠佳

Segina

不滿：整潔度、職員與服務和住宿狀況
The hotel needs to be refurbished. I went there expecting a much better standard overall. Lift was broken....carpet outside rooms is worn. Bathroom sink cracked...carpet in room worn...towel rack had visible tarnish...I wouldnt stay there again
於 2024 年 1 月住了 1 晚

10/10 優異

Maria

家人同遊
Clean, close to town, affordable with secure parking.
於 2024 年 1 月住了 2 晚

10/10 優異

Emma

讚好：整潔度、職員與服務和住宿狀況
Awesome
於 2024 年 1 月住了 1 晚

4/10 欠佳

Sabreen

家人同遊
不滿：職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

8/10 不錯

Gabriella

於 2024 年 1 月住了 3 晚

4/10 欠佳

Baljinder

家人同遊
不滿：整潔度
On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.
於 2024 年 1 月住了 1 晚
Theresa 於 2024年1月14日的回應
Dear guest thank you for your feedback. The exhaust fans for the bathrooms are automatically activated when the light is turned on so it would have been good to know which room you were in so we could look at repairing the problem. As for the insects did you contact reception at all to advise them. It becomes difficult for our team to rectify problems should they not be told however I do apologise for the issues you endured on this occasion.

2/10 很差

Vikashni

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Good location and that’s about it. Very old and worn out property. We stayed 2 nights with 2 kids in a studio room. Very small crammed room. Bathroom facilities are very worn out. Rusted towel rails, dirty/rusted bath tub. Restaurant on site doesn’t open for dinner and bar doesn’t have much choice. Great pool but hot tub wasn’t working properly
於 2024 年 1 月住了 2 晚

6/10 一般

Lorraine

家人同遊
不滿：設施服務和住宿狀況
We found the hotel to be very tired and rundown. It was therefore expensive for what we paid for
於 2024 年 1 月住了 1 晚

2/10 很差

Karen

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was like a ghost hotel. Nothing was open in the way of bars or restaurants, or any amenities, everything was in darkness. The limited staff we're hard to find and when we did come across them they were unhelpful. At one point we just wanted some water and were told to either drink from the bathtoom tap or walk to a gas station down the road. If your facilities are that poor you should at least put some water in the fridge for guests. The hotel was very dated and needed upgrading. Out of the 5 guests in our party, not one of us would stay here again. One of the worst accommodations of our trip to NZ.
於 2024 年 1 月住了 2 晚

8/10 不錯

Prafull

家人同遊
讚好：整潔度和設施服務
Nothing really everything is fine average.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Michael

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Very tired property, facilities not open (bar, coffee shop).
於 2023 年 12 月住了 2 晚

8/10 不錯

Sekove

讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Nice location, friendly and accommodating staff. A shame the whole place seem very out-dated! Price we paid seemed a bit hefty. Leg also fell off one of the beds.
於 2023 年 12 月住了 1 晚

8/10 不錯

Aurélie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Séjour convenable
Séjour très bien passé. Propreté de la chambre mêle si lhitel paraît ancien. Petit déjeuner très pauvre en variété et quantité pour le prix à payer.
於 2023 年 12 月住了 4 晚

6/10 一般

Manjari

讚好：職員與服務
不滿：住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

John

家人同遊
讚好：設施服務
Needs updating, a bit wirn around the edges.

8/10 不錯

Ionut

於 2023 年 11 月住了 1 晚

6/10 一般

ted

家人同遊
不滿：設施服務
no real bar or restaurant fair price good location
於 2023 年 10 月住了 1 晚

6/10 一般

windy

伴侶同遊
讚好：整潔度
Lack of maintenance. Front desk staff is attentive and helpful
於 2023 年 10 月住了 1 晚

4/10 欠佳

Michelle

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The website was misleading. Promised the earth, but underperformed. 4-star is not accurate, maybe 2-star would be more sufficient. Looked like maintenance had not been done to the hotel for several years. Staff were uninviting. Rooms were small, not fit for a small family or 3-people. Rooms not soundproof, so could hear everyones conversations outside your room. Flatpack furniture made the room more 2-star than 4-star. Eatery was not what was promised on the website. Covid is over now, so I would expect the maintenance, staff and room conditions to improve. Looking elsewhere when visiting Rotorua again.
於 2023 年 10 月住了 4 晚

4/10 欠佳

Terry

親子同遊
不滿：整潔度和住宿狀況
Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.
於 2023 年 10 月住了 1 晚

8/10 不錯

Pisila

讚好：整潔度和職員與服務
於 2023 年 9 月住了 3 晚

8/10 不錯

Soon Ling

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

6/10 一般

Matina

家人同遊
讚好：整潔度
不滿：職員與服務
I paid $90 extra for buffet breakfast for 3. The ‘buffet’ was cereal, yogurt and toast! Then we had to order the hot plate. Rip-off for $90!!!!one lady serving everybody… NOT ON!!! Poor lady was running around, service was good but quality for breakfast was terrible!!! Not going back and will recommend whanau to not go!!
於 2023 年 9 月住了 1 晚
TA 於 2023年9月14日的回應
Thank you for your comments regarding your stay.We apologize for any inconvenience this may have caused you.We hope to have more staff on board shortly and am sure this will help to improve our Service.We appreciate any concerns or issues that may help us to better improve our Product.

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2023 年 9 月住了 2 晚
TA 於 2023年9月14日的回應
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 不錯

Mandy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Could do with more powerpoints for charging in foyer. Restaurant was dark uninviting and on arrival lights were not on and again uninviting. But excellent service and cleanliness
於 2023 年 8 月住了 1 晚
TF 於 2023年8月19日的回應
Thank you for your comments regarding your stay.We do apologize for any inconvenience this may have caused.We have various power points available to our guests situated in the lobby area.Please enquire at Reception if you need asistance.

10/10 優異

Trudi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just because the World Cup is on I would of preferred to watch Soccer on TV and also the restaurant to be open
於 2023 年 8 月住了 2 晚
TF 於 2023年8月19日的回應
Thank you for your response.We do have Big screen tv in the Hotel House Bar that was showing all of the World Cup Soccer games for our guests viewing.We do have specific times for our Restaurant times in the evening of which you should have been advised.

10/10 優異

Eric

商務旅客
讚好：整潔度和職員與服務
I would have liked a locals pub in the area, and if there was I would have liked to know about it
於 2023 年 8 月住了 1 晚
TF 於 2023年8月19日的回應
Thank you for your comments regarding your stay.We do apologize for not informing you of the facilities around the Hotel as we do in fact have our Cheers Bar at the rear of the Hotel equipped with Pokie machines,Pool Table and big screen tvs.Please enquire on your next visit and we will be happy to point you in the direction of The Cheers Bar.

10/10 優異

Tatua

於 2023 年 7 月住了 1 晚
TF 於 2023年8月19日的回應
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

6/10 一般

Susanna

於 2023 年 6 月住了 2 晚
TF 於 2023年8月19日的回應
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 不錯

Karyn

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
TF 於 2023年8月19日的回應
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

6/10 一般

Someswaran

親子同遊
不滿：職員與服務
Restaurant staff not friendly... before I asking something, the immediate response is NO. The food not great and I received 2 more information they given wronly. I won't come next time.
於 2023 年 7 月住了 1 晚
TF 於 2023年8月19日的回應
Thank you for your response regarding your stay.We apologize for any inconvenience this may have caused as this is totally unacceptable.We have informed our staff that Customer Service must improve so that this can never happen again.

10/10 優異

Nicole

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Enjoyed our stay the breakfast was yummy bedroom was spacious
於 2023 年 6 月住了 1 晚
Theresa 於 2023年8月19日的回應
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 不錯

Tanessa

商務旅客
Bathroom is pretty old. Restaurant not open. Clean convenient
於 2023 年 5 月住了 1 晚
Theresa 於 2023年6月17日的回應
Thank you for your review it is appreciated. We do apologise the restaurant is not open for dinner but due to staffing it is a service that we had to put on hold until we are fully staffed and able to offer a great service versus a sub standard service. I hope you understand our situation. Thank you

8/10 不錯

Steve

商務旅客
讚好：整潔度和職員與服務
My room was clean and tidy, and well serviced. The bed was very comfortable. The corridors between reception and the accommodation areas were poorly lit and in need of new carpet.
於 2023 年 5 月住了 2 晚
Theresa 於 2023年6月17日的回應
Thank you for your feedback it is appreciated.

4/10 欠佳

Lakhwinder (Auckland)

親子同遊
讚好：整潔度
不滿：住宿狀況
Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel
於 2023 年 5 月住了 1 晚
Theresa 於 2023年6月17日的回應
Thank you for your feedback and we do appreciate your views. Thank you