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雷吉斯羅托路亞的評價

4.5 out of 5
雷吉斯羅托路亞
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty

評價

8.8

優異

10 分評分，優異；1000 則評價中有 532 則" "
8 分評分，不錯；1000 則評價中有 318 則" "
6 分評分，一般；1000 則評價中有 96 則" "
4 分評分，欠佳；1000 則評價中有 37 則" "
2 分評分，很差；1000 則評價中有 17 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

KAM WAN

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 優異

Clarke

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 2 晚

10/10 優異

Raymond

於 2022 年 8 月住了 1 晚
Maureen 於 2022年8月9日的回應
Hi Raymond We appreciate your rating. Thanks Maureen

8/10 不錯

Kwai yee

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 1 晚
Maureen 於 2022年7月26日的回應
Hi Kwai yee Thanks for your rating. Regards Maureen

8/10 不錯

Wen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
女儿非常喜欢这里！
於 2022 年 7 月住了 1 晚
Maureen 於 2022年7月24日的回應
来自罗托鲁瓦的问候.谢谢你的反馈意见 Maureen

10/10 優異

Yung-Chang

於 2022 年 3 月住了 1 晚
Maureen 於 2022年4月18日的回應
Hi Yung-Chang Thanks for choosing to stay with us. Cheers Maureen

10/10 優異

Yin-Tien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Maureen 於 2020年2月18日的回應
Thank you Regards Maureen

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 11 月住了 1 晚
Maureen 於 2019年11月14日的回應
Thanks for your review Regards Maureen

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
員工極友善，早餐非常好。每小時有免費接駁車來往酒店及旅客中心。 走廊隔音不好，但客人整體較靜。房間內床非常大，舒服。
於 2019 年 8 月住了 3 晚
DJ 於 2019年10月12日的回應
Thank you for a great feedback for your stay with us, we look forward to see you back. Regards, Dharmesh

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Joanna 於 2019年8月15日的回應
Thank you for the feedback, we appreciate it.

10/10 優異

janet

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Nice choice for our short stay in Rotorua. Staff was great. Room did not get vacuumed, and had to ask for coffee pods but otherwise everything was great
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月20日的回應
Hi Janet,Thank you for your feedback. I will pass your comments on to the teams.

8/10 不錯

Mark

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hi I’ve regularly stayed at Rydges Rotorua it’s a great spot, with geothermal activity surrounding it. Also heated pools and a good buffet breakfast/dinner. The rooms are tidy but this stay not as well maintained due to high occupancy. No shampoos etc room wasn’t as clean as normal but still very comfortable
於 2024 年 4 月住了 2 晚
Shannon 於 2024年4月19日的回應
Hi Mike,Thank you for your continued patronage and your feedback. I will pass on your feedback to the teams and make sure the standards are met. We look forward to seeing you back soon.

10/10 優異

Mike

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay, comfy bed.
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月20日的回應
Hi Mike,Thank you for your review..

6/10 一般

Bruce

家人同遊
讚好：職員與服務和設施服務
Comfortable bed but bathroom was not clean or well maintained.
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月15日的回應
Hi Bruce,Thank you for taking the time to leave your feedback. I will inform the Housekeeping team and see that the issues are not repeated.

6/10 一般

Shubam

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月15日的回應
Hi Shubam.Thank you for taking the time to leave a rating for your recent stay with us.

6/10 一般

Julian

家人同遊
讚好：設施服務和住宿狀況
Room staff very abrupt and almost rude
於 2024 年 4 月住了 3 晚
Shannon 於 2024年4月14日的回應
Hi Julian,Thank you for taking the time to review your stay with us. We will look into the matter and speak to staff members. We apologies for this and your feedback will help us improve our services.

10/10 優異

Brad

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Shannon 於 2024年4月13日的回應
Hi Brad,Thank you for your amazing review!

10/10 優異

Colleen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed in Room 418. The views were spectacular and we enjoyed the Rotorua area and all it has to offer.
於 2024 年 4 月住了 4 晚
Shannon 於 2024年4月9日的回應
Hi Colleen,Thank you for your 5 star review

8/10 不錯

Sue

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property with great staff. First room had an aircon problem so promptly upgraded at no extra cost to a better room. My only issue was that the location was away from the town centre so to experience local dining and most sites required a car.
於 2024 年 4 月住了 2 晚
Shannon 於 2024年4月9日的回應
Hi SueThank you for your feedback.Regards

8/10 不錯

bhannu

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 2 晚
Shannon 於 2024年4月9日的回應
Hi Bhannu,Thank you for taking the time to review your stay with us.

10/10 優異

Xiaomei (webster)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
overall, it was a nice stay.
於 2024 年 3 月住了 3 晚
Shannon 於 2024年4月9日的回應
Hi Xiaomei,Thank you for your 5 star review

10/10 優異

Frances

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nicely decorated and well equipped rooms
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月9日的回應
Hi Frances,Thank you for your 5 star review

10/10 優異

Stan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Shannon 於 2024年4月9日的回應
Hi StanThank you for you 5 star review

6/10 一般

Joshua (burbank)

讚好：職員與服務
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月9日的回應
Hi Joshua,Thank you for taking the time to review your stay with us.

6/10 一般

Rota

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Shannon 於 2024年4月9日的回應
Hi Rota,Thank you for taking the time to review your stay with us.

6/10 一般

Alayne

家人同遊
讚好：職員與服務
不滿：整潔度
Bathroom was not clean, had last peoples hair in it and smelled like a urinal
於 2024 年 4 月住了 1 晚
Maureen 於 2024年4月2日的回應
Hi AlayneI'm sorry that the bathroom was not properly prepared for your arrival. I trust our team was able to sort this quickly for you.Regards Maureen

10/10 優異

Te Amokura

讚好：整潔度
於 2024 年 3 月住了 1 晚
Maureen 於 2024年4月2日的回應
Hi Te AmokuraThanks for providing a rating of your recent stay.Regards Maureen

8/10 不錯

Alex

於 2024 年 3 月住了 2 晚

2/10 很差

Roberto Ulises

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Muy mala atención en la recepción a cargo de una chica que nunca quiso atenderme
於 2024 年 3 月住了 1 晚
Maureen 於 2024年4月2日的回應
Lamento que su interacción con uno de nuestro equipo haya arruinado su estadía.Saludos Maureen(translated using google)

6/10 一般

Tannis

伴侶同遊
讚好：設施服務
Okay experience, no big complaints but nothing stood out. We had a nice view which included the geyser at night. The room came across slightly dirty due to stains on the carpet and marks on the wall. Parking was free and easy. This came across as a better family hotel experience than couple getaway.
於 2024 年 2 月住了 1 晚
Maureen 於 2024年4月2日的回應
Hi TannisThanks for sharing your experience. I will look into the issues you have mentioned with your room.Regards Maureen

8/10 不錯

Rochelle

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Great breakfast
於 2024 年 3 月住了 1 晚
Maureen 於 2024年4月2日的回應
Hi RochelleThanks for choosing to stay with us. I'm glad you enjoyed our breakfast buffet.Regards Maureen

10/10 優異

Ronnie

商務旅客
讚好：設施服務
.
於 2024 年 3 月住了 2 晚
Maureen 於 2024年3月28日的回應
Thanks for your rating RonnieRegards Maureen

8/10 不錯

JANE

於 2024 年 3 月住了 2 晚
Shannon 於 2024年4月16日的回應
Hi Jane,Thank you for leaving a rating for your recent stay with us. We look forward to welcoming you back.

10/10 優異

Tiniloa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personnel à l’écoute et aimable.
於 2024 年 3 月住了 2 晚
Maureen 於 2024年3月28日的回應
Merci d'avoir reconnu notre équipe.SalutationsMaureen

10/10 優異

Gagan

於 2024 年 2 月住了 2 晚
Shannon 於 2024年4月15日的回應
Thank you Gagan for your feedback.

10/10 優異

Larry

讚好：整潔度、職員與服務和住宿狀況
Our stay was great in all ways
於 2024 年 3 月住了 2 晚
Maureen 於 2024年3月25日的回應
Hi LarryThanks for your feedback.Regards Maureen

10/10 優異

ashley

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Very nice rooms and pool area
於 2024 年 3 月住了 1 晚
Maureen 於 2024年3月25日的回應
Hi AshleyThanks for your feedback.Regards Maureen

10/10 優異

Greg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good room in a big hotel which includes pool and guest laundry. Room was sizeable with a balcony with outlook on a Māori village. Bit too far to walk to Eat Street but clean, quiet. Recommend if you have a car to get around.
於 2024 年 3 月住了 2 晚
Maureen 於 2024年3月25日的回應
Hi GregI'm pleased you enjoyed your time in Rotorua.Regards Maureen

10/10 優異

Patricia A

讚好：整潔度和住宿狀況
Buffet cost was high and no other close restaurants; however cab ride to main restaurant's strip is only $20. The rooms were amazingly comfortable and shower_bath aas roomy and great water pressure etc.
於 2024 年 2 月住了 4 晚
Maureen 於 2024年3月25日的回應
Hi Patricia AThanks for providing feedback on your recent stay.Regards Maureen

6/10 一般

Kaijun

家人同遊
不滿：整潔度和設施服務
We liked the hotel's location, convenience of parking and friendly front desk staff. My family and I have been regularly staying in the hotel ever since it was Holiday Inn till now Rydges. Our most recent stay has been marked with few unpleasant things. To start off, we stayed in two Deluxe double rooms, both the bathrooms had cleanliness issues: hair in bath and vanities, dirty toilet bowl, hand soap and other amenities containers not clean. I understand we are adhering to an environmental friendly approach, however it would be nice to have a note for where to get toothbrush etc. Overall the bathroom looked downgraded compared to the rest of the room. The most put off aspect was receiving a morning at 8:30 in our room 807 when we did not request, which woke us up and mess with our rest. To top up housekeeping knocked on our other room asking about our check out time at 10:15am when the hotel policy says clearly 11am check out. It shows a lack of proper training of staff. The breakfast was not at all reflecting the price. Lack of variety and quality. Bread station was messy and uncleaned for about 30 mins. Staff would not top up food items. No condiments or sauces (like Holiday Inn used to provide), coffee was horribly bitter. Serveware were dirty, staff would not put them away. Overall the value for money is not at all good. Being one of the best hotels in Rotorua, like it used to be with Holiday Inn, we would expect better service and quality, however it’s disappointing.
於 2024 年 3 月住了 1 晚
Maureen 於 2024年3月19日的回應
Hi KaijunI'm sorry that you experienced issues during your recent stay, you will have noticed that many of us remain from Holiday Inn and we continue to strive for the same high level of customer service. It is disappointing when we let our returning customers down.Regards Maureen

10/10 優異

Scot

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a beautiful place! We especially liked the view from our room (forest view)
於 2024 年 2 月住了 2 晚
Maureen 於 2024年3月19日的回應
Hi ScotThanks for choosing to stay with us. Many guests appreciate our location out of the centre of town.Regards Maureen

8/10 不錯

Dorilynn (North Plains)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was 4 star. I wanted to give 5 star but vents were in serious need of cleaning. Very dirty. Staff was great and friendly.
於 2024 年 3 月住了 2 晚
Maureen 於 2024年3月8日的回應
Hi DorilynnThank you for not allowing this housekeeping error to spoil your stay with us. Regards Maureen

10/10 優異

Maria

讚好：住宿狀況
Would go back there again close to hot spots no pun intended right next to Geothermal Village and the Te Puia show , Geyser park and center to learn about the culture.
於 2024 年 2 月住了 7 晚
Maureen 於 2024年3月4日的回應
Hi MariaThanks for sharing your experience.Regards Maureen

10/10 優異

Claudia

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful location right next to Māori village and walking trails.
於 2024 年 2 月住了 2 晚
Maureen 於 2024年3月4日的回應
Hi ClaudiaI'm pleased you enjoyed our location and were able to take advantage of the nearby facilities.Regards Maureen

10/10 優異

Vonida

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Loved the hotel amenities like laundry, pool, and kid’s play room!
於 2024 年 2 月住了 1 晚
Maureen 於 2024年3月4日的回應
Hi VonidaThanks for your feedback.Regards Maureen

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Maureen 於 2024年2月29日的回應
Hi DavidWe appreciate your rating.Regards Maureen

10/10 優異

Jesus

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay. Not a lot of options around the hotel but if your enjoying the city, it's close and perfect. I would say the buffet and breakfast is a bit on the expensive side but it is great quality food.
於 2024 年 2 月住了 2 晚
Maureen 於 2024年2月26日的回應
Hi JesusWe appreciate your feedback, our location is great for anyone wishing to visit the Whakarewarewa Living Village or Te Puia and there is easy access to the Redwoods Forest for bikers and walkers.Regards Maureen

10/10 優異

Mike

讚好：整潔度、職員與服務和住宿狀況
Excellent breakfast
於 2024 年 2 月住了 2 晚
Maureen 於 2024年2月26日的回應
Hi MikeThanks for dining with us in Chapmans Restaurant.Regards Maureen

6/10 一般

Yoshihisa (Hiroshima)

商務旅客
不滿：職員與服務和設施服務
宿泊中に何のアナウンスもなく全部屋のカードキーが更新された。キーが使えないことをフロントに行って初めて聞かされたため、不親切に感じた。
於 2024 年 2 月住了 3 晚

8/10 不錯

Charlene

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was nice. Bathroom was a little dated. Not a fan of the shower curtain and the water pressure in the shower was really hard. The staff were friendly and accomodating after I forgot to ask for a baby cot prior. They brought one up straight away. The smell from the geyser does drift into the room (through the aircon I think) so during the night at times there would be the foul smell. But otherwise the hotel and room was comfortable.
於 2024 年 2 月住了 2 晚
Maureen 於 2024年2月23日的回應
Hi CharleneI'm pleased our team were responsive to your request. We do offer some room types with walk in shower, these can be selected during the reservation process.Regards Maureen