Kia ora Kwai Yee, We appreciate your feedback. Please know that we do offer Toothbrushes and Toothpaste, these can be requested at reception. Thank you for choosing to stay with us. Ngā mihiAwatere DouglasHotel Manager

Dear RogerYen, It's great you were looked after and enjoyed your stay. Safe travels ahead. Regards, Mike Rooms Division Manager

Dear Wai Cheong Deki, Thank you for taking the time to review our Hotel. Safe travels. Regards, Mike Rooms Division Manager

Dear hsiu-feng, We are pleased you enjoyed your stay. Safe travels. Regards, Mike Rooms Division Manager

Dear Guest, Thank you for taking the time to review your stay with us. We are glad to hear you enjoyed your stay and look forward to seeing you again soon. Kind Regards,

Hi Yue I am disappointed to read that your stay with us wasn't for the looks of it enjoyable, unfortunately our Economy rooms do not have air-conditioning but the good news is that the room where you stayed will go through a refurbishment process in a couple of weeks and hopefully will be ready later this year, I hope you give us another opportunity at some stage in the near future. Kind regards Atalo de la Rocha / Hotel Manager

Thanks for your amazing rating.

Kia ora Edward, Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your stay with us and that our proximity to the Polynesian Spas contributed positively to your experience.We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Ngā mihiAwatere DouglasHotel Manager

Kia ora Betty, Thank you for your review! We're pleased to hear that you found our location convenient, and ample parking available. We appreciate your feedback regarding the room and bathroom. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

Kia ora Raewyn, Thank you for your review! We're sorry to hear that your experience did not meet your expectations. We apologize for any disappointment caused by the discrepancy between the room description and your actual experience. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable stay in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Ratchaneekorn, Thank you for your review! We appreciate your recognition of our property's convenient location near the Polynesian Spa. We regret to hear that your stay did not meet your expectations in terms of value and the condition of the property. We hope to have the chance to exceed your expectations in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Suyan, Thank you for sharing your feedback with us. If you could provide more details about your experience, it would greatly assist us in understanding how we can better serve our guests in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Beau, Thank you so much for your wonderful 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.If there's anything specific that made your stay enjoyable or if you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Ngā mihiAwatere DouglasHotel Manager

Kia ora Lindsay, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the hotel's location adjacent to the lake and the walking path around it. We're also pleased that you found our staff to be helpful and kind. We apologize for any inconvenience caused by the hotel's tired appearance, but we're glad to hear that you found it clean and comfortable.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

Kia ora Nancy, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel to be close to all amenities. We hope you enjoyed your stay and look forward to welcoming you back in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora John,Thank you for your feedback. We're glad to hear that you found our hotel comfortable for your travels. While we're pleased to know that you didn't encounter any major problems, we're also sorry to hear that there weren't any highlights to your stay. Your comments are important to us, and we'll take them into consideration as we strive to provide a better experience for our guests. We hope to welcome you back for another stay in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Sasha, We're truly sorry for the issues you experienced during your stay. We take full responsibility for these oversights and understand how they could impact your experience. Your comments are invaluable and will be addressed immediately to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

Kia ora Wendy, Thank you for sharing your experience with us. We're committed to ensuring a better experience for our guests. We hope to welcome you back for a more enjoyable stay.Ngā mihiAwatere DouglasHotel Manager

Kia ora Rata, Thank you for your feedback. We're glad to hear that our staff were helpful and welcoming, and we appreciate your understanding regarding the issues you encountered with your room. We're delighted that you enjoyed the complimentary breakfast, and we hope to have the opportunity to welcome you back for a smoother stay next time.Ngā mihiAwatere DouglasHotel Manager

Kia ora Cecilia, We appreciate your feedback regarding the room and bathroom conditions. We'll take your comments into consideration as we strive to improve our accommodations. We're glad you found our lobby and dining area modern and our staff friendly and helpful. Your input helps us enhance the overall guest experience. If you have any additional comments or suggestions, please feel free to share them with us.Ngā mihiAwatere DouglasHotel Manager

Kia ora Richard, Thank you for sharing your experience. We appreciate your positive feedback about our friendly staff and prompt resolution of minor issues. Regarding the furnishings, we apologize for any inconvenience caused. We understand your preference for more comfortable seating options and will take your feedback into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.Ngā mihiAwatere DouglasHotel Manager

Kia ora Helen, Thank you for sharing your recent experience with us. We apologize for the inconvenience caused by the towel supply, air conditioning issues, and the unexpected closure of the pool. Your feedback regarding these matters is valuable to us, and we will address them with our team to ensure improvements are made.Regarding the housekeeping interruption, we apologize for any disruption to your morning. We'll investigate this matter further to ensure it doesn't reoccur in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Joseph, If you have any specific concerns or areas where we can improve, please feel free to let us know. We value your input and strive to make every guest's experience better.We hope to welcome you back soon. Ngā mihiAwatere DouglasHotel Manager

Kia ora Alison,Thank you for choosing Sudima Hotel and sharing your insights with us. We appreciate your positive comments about our convenient location, comfy beds, and friendly staff.Your observations regarding the property needing a refresh and concerns about outdated fittings and bathroom cleanliness are duly noted. We regret any inconvenience you may have experienced during your stay. We value your feedback, and we will use it to identify areas for improvement.We hope to have the opportunity to welcome you back in the future and provide an enhanced experience. If there's anything specific you'd like to discuss further, please feel free to reach out.Ngā mihiAwatere DouglasHotel Manager

Kia ora Oscar,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the disappointments you encountered.We acknowledge your concerns about the aging facilities, room cleanliness, and the unexpected interruption to the hot water supply. Your comments are valuable to us, and we assure you that we are investigating these matters to prevent such issues in the future.If there's anything specific you'd like to discuss further or if you have additional details to share, please feel free to reach out.Ngā mihiAwatere DouglasHotel Manager

Kia ora Eunice,Thank you for choosing Sudima Hotel during your visit! We're thrilled to hear that you were pleased with your accommodation, even if it was just for one night. We appreciate your positive feedback, and we would be delighted to welcome you back whenever your travels bring you this way again.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.Safe travels, and we hope to see you again in the future!Ngā mihiAwatere DouglasHotel Manager

Kia ora Soon Im, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were impressed with the service provided by our staff. If you have any additional comments or if there's anything specific that stood out during your stay, feel free to share. We look forward to welcoming you back.Ngā mihiAwatere DouglasHotel Manager

Kia ora Karen, Thank you for your 4/5 rating. We're pleased to hear that you found our location convenient for accessing various attractions. If there are specific highlights you'd like to mention or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another positive experience in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Mohd Ayub, Thank you for your 4/5 rating. We appreciate your stay and feedback. If there are specific aspects you enjoyed or if there's anything we can improve, please let us know. We look forward to welcoming you back for another positive experience in the future.Ngā mihiAwatere DouglasHotel Manager

Kia ora Pardeep, Thank you for sharing your feedback. We apologize for any cleanliness issues you encountered, and we take this seriously. Rest assured, we will address this promptly to ensure a better experience for our guests.Your comments about the television are noted, and we understand the importance of modern amenities. If there are specific details you'd like us to address or improve. We value your input and hope to have the opportunity to make your next stay more enjoyable.Ngā mihiAwatere DouglasHotel Manager