評分根據 996 篇真實評價而定

4.3 /5
85% 旅客推薦
4.3 客房整潔度
4.1 服務和員工
4.3 客房舒適度
4.0 酒店狀況
Expedia 智遊網 真實評價
2/5
由經認證旅客提供

張貼日期:2019年5月16日 網站:Expedia
入住時櫃檯人員沒有接待並不友善,也沒有解說住宿設施與規定,浴室有點髒而且設施有點老舊,整體來說價格這麼高住宿設施與品質不好。 另外,以往在Expedia訂房價格和品質是我比較安心,可是我在網站上看到,同天入住房型與我們訂購的價格差異,竟然便宜一倍,所以我認為提早2個月訂房並沒有比較便宜,而且沒辦法保證價格,讓我很不能接受。
來自酒店經理的回應
VR rotorua Team, 酒店經理 於 2019年5月20日回覆
Dear Valued Guest, We hope this notes finds well. We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let us know if you want to discuss this personally. Regards, VR rotorua Team
3/5
由經認證旅客提供

次級之選

張貼日期:2018年3月2日 網站:Hotels
花園環境令人很舒適,但房間燈光不足及電制位不足,前台服務人員態度散漫及不友善。
5/5
由經認證旅客提供

此旅客只留下評分 張貼日期:2018年2月21日 網站:Hotels
5/5
評價者:Xiuyan

Highly recommended if you have your own transport

張貼日期:2016年12月24日 網站:Hotels
We spent a night there and it was wonderful. The rooms were spacious and it was very quiet. Would love to stay there again!
5/5
由經認證旅客提供

景色很美的酒店

張貼日期:2016年5月30日 網站:Hotels
酒店很不错,有私家花园,可以办婚礼。一线湖景,基本大部分房间都可以看到湖,私密性很强,适合情侣过来度假。前台服务很到位,总体感觉很好。值得再来。
4/5
評價者:Hon Ping 來自:HK

湖景當然比園境好!

張貼日期:2015年3月9日 網站:Hotels
遠離市中心因此沒有濃郁的硫磺氣味,而且距離市中心及景點也只是幾分鐘車程。在無雲的晚上,更可以極目欣賞南半球的星空,環境100分!
4/5
評價者:Jiong

此旅客只留下評分 張貼日期:2014年12月18日 網站:Hotels
5/5
評價者:CHEN MING YAO

此旅客只留下評分 張貼日期:2014年12月10日 網站:Hotels
5/5
由經認證旅客提供

張貼日期:2021年1月11日 網站:Expedia
I was impressed with how very clean and tidy it was. Sound carries between the thin walls ... but it wasnt a problem for us as other patrons were respectful.
來自酒店經理的回應
VR Rotorua Team, 酒店經理 於 2021年1月11日回覆
Dear Valued Guest, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Resort in the near future. Regards, VR Rotorua Team
4/5
由經認證旅客提供

張貼日期:2020年12月29日 網站:Expedia
The room was unique with shutters between the bathroom and bedroon and a nice deep bath. The bed was nice and comfortable. Some things needed a bit of maintenance such as the rusty window frame and toilet roll holder. The boats on the lake bumped against the pier most of the night which got annoying. There was also no lift as far as i am aware which was a bit of a pain. Also only limited parking.
來自酒店經理的回應
VR Rotorua Team, 酒店經理 於 2020年12月30日回覆
Dear Valued Guest, Thank you for your review and for choosing our resort. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our Property . Take care . Regards, VR Rotorua Team