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羅托魯阿奧卡瓦海灣阿莫拉湖度假村的評價

4.5 out of 5
羅托魯阿奧卡瓦海灣阿莫拉湖度假村
366 State Highway 33, Mourea

評價

8.4

很好

10 分評分，優異；1002 則評價中有 445 則" "
8 分評分，不錯；1002 則評價中有 329 則" "
6 分評分，一般；1002 則評價中有 145 則" "
4 分評分，欠佳；1002 則評價中有 59 則" "
2 分評分，很差；1002 則評價中有 24 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
understaffed and needs update
stayed here for two nights. lake view is nice but that's about it. the insulation is bad. fortunately neighbors' conversation was muffled and intelligible. every time a neighboring door closes it sounds like someone's slamming the door. one lamp cover in the bathroom actually overheated and cracked when i was away briefly. glass splinters scattered the bathroom sink area and a big piece landed on the floor. luckily i was not using the sink when it happened. the spa and sauna was available but both not idea. the sauna door was difficult to open and close, meaning it's often left open and never gets hot enough. one hot tub's jet system was left on for the whole night as i turned it off early in the morning. meaning no staff checked the area after they closed it off the previous night. the experience didn't meet the expectation.
於 2023 年 7 月住了 1 晚
VR Team Rotorua 於 2023年7月11日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconveniences that you experienced during your stay and do not hesitate to contact us to share more information.Regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 4 月住了 2 晚
VR Rotorua Team 於 2021年5月17日的回應
Dear Valued Guest, Thanks for the rating. Regards VR Rotorua Team

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務和設施服務
入住時櫃檯人員沒有接待並不友善，也沒有解說住宿設施與規定，浴室有點髒而且設施有點老舊，整體來說價格這麼高住宿設施與品質不好。 另外，以往在Expedia訂房價格和品質是我比較安心，可是我在網站上看到，同天入住房型與我們訂購的價格差異，竟然便宜一倍，所以我認為提早2個月訂房並沒有比較便宜，而且沒辦法保證價格，讓我很不能接受。
於 2019 年 5 月住了 1 晚
VR rotorua Team 於 2019年5月20日的回應
Dear Valued Guest, We hope this notes finds well. We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let us know if you want to discuss this personally. Regards, VR rotorua Team

6/10 一般

kwok wah

不滿：住宿狀況
次級之選
花園環境令人很舒適，但房間燈光不足及電制位不足，前台服務人員態度散漫及不友善。
於 2018 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Xiuyan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended if you have your own transport
We spent a night there and it was wonderful. The rooms were spacious and it was very quiet. Would love to stay there again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
景色很美的酒店
酒店很不错，有私家花园，可以办婚礼。一线湖景，基本大部分房间都可以看到湖，私密性很强，适合情侣过来度假。前台服务很到位，总体感觉很好。值得再来。

10/10 優異

Ruth

讚好：整潔度、職員與服務和住宿狀況
Very pretty setting right on the lake. Great staff and wonderful food.
於 2024 年 4 月住了 1 晚
VR Team 於 2024年4月24日的回應
Dear Ruth, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Regards,

6/10 一般

Suan Phaik

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Nice lake view. The mattress lacks support, sinks in.
於 2024 年 4 月住了 1 晚

10/10 優異

Maria

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It
於 2024 年 4 月住了 1 晚
VR Team 於 2024年4月13日的回應
Dear Maria, Wow! What a wonderful review, we genuinely appreciate your business and your trust in us. I am incredibly happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Thank you.Regards,

8/10 不錯

Xiaolu

伴侶同遊
讚好：整潔度和職員與服務
love the lake side location & view.
於 2024 年 3 月住了 1 晚

8/10 不錯

Tom

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, right on the lake. We had a ground floor room with direct access to the lake and a small patio area to sit and relax. Large, clean, comfortable room with seperate bedroom and lounge area. Nice breakfast but didnt try the restaurant in the evening.

10/10 優異

gilles

讚好：整潔度、職員與服務和住宿狀況
un bel hotel dans un environnement tres agréable, restaurant de qualité, personnel très affable
於 2024 年 3 月住了 1 晚

8/10 不錯

Charmaine

讚好：整潔度和職員與服務
Beds were comfortable and room was clean. No laundry bags in the bedroom, no soap by the bath. Soap was attached in the shower. No milk in the fridge for tea and coffee. Had to ask for extra glasses. Quiet setting and peaceful by the lake. Not bad overall
於 2024 年 3 月住了 1 晚

8/10 不錯

Sandra

伴侶同遊
讚好：整潔度和職員與服務
Hotel and room are dated. Shower stall is very small with no removable shower head despite the spacious bathroom. Not too clean as evidenced by the stains on bedsheet, ceiling and shower tile gouge etc. Jacuzzi with no water! About 20 minutes drive to town center where the eateries are. The road close to hotel is very dark with no street lights. Hence driving late at night was not too comfortable. Deluxe breakfast buffet. Great Lake view. Quiet and relaxing! Not too far from Te Puia.
於 2024 年 3 月住了 3 晚

8/10 不錯

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great views. Only stayed 1 night so didn't take advantage of the amenities but restaurant, hot tub, pool and tennis courts looked nice
於 2024 年 3 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

8/10 不錯

Sora

於 2024 年 2 月住了 1 晚

10/10 優異

Rijan (Grantham Farm)

於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
out in the country on the lake side. Well maintained. Can recommend this hotel to others who want a relaxing stay in quality surroundings.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

4/10 欠佳

Cam

不滿：整潔度、職員與服務和住宿狀況
It was old and tired. Things did not work well. Room was heavily bleached so we needed to sleep with door open. Staff only half interested at best. Gym was old and broken. Way overpriced and over rated. Not a good experience
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

10/10 優異

Jeff

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the view of the lake. Older hotel very presentable nice rooms . Quiet, very relaxing staff was friendly. Would recommend this to anyone we booked on Expedia no issues . Thanks
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

10/10 優異

Christina

於 2024 年 2 月住了 1 晚

10/10 優異

Jasper

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lake view was amazing. Bed is comfortable. The manager Kim was polite and super helpful.
於 2024 年 2 月住了 2 晚
VR Rotorua Team 於 2024年2月10日的回應
Dear Jasper, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! I will be sure to let our staff know how much of an impact they made on your experience. We look forward to welcoming you back to the hotel soon. Regards,

10/10 優異

Holly (Alicetown)

讚好：整潔度、職員與服務和住宿狀況
Facility is a little dated and could do with a bit of a facelift, but the staff were friendly and helpful, my room was in a good condition, and I spent a much needed restful night there with room service offered when the front desk lady realised how tired I was upon arrival.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for giving us a perfect rating and we look forward to welcoming you again in the near future.Take care.Regards,VR Rotorua

8/10 不錯

Joe

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The units need a little updating regarding painting & cabinetry. The breakfast was wonderful.
於 2024 年 2 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,Thanks for the review and very happy to see that you enjoyed your stay.We look forward to welcoming you again in near future.Take care.Regards,VR Rotorua

4/10 欠佳

Wahida

不滿：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
VR ROTORUA TEAM 於 2024年3月3日的回應
Dear Valued Guest,We are very disappointed to hear that you found our service to be below your standards.We hope you will still give us one more chance to serve you. Please take care.Regards,VR Rotorua Team

8/10 不錯

MAREE

於 2024 年 1 月住了 5 晚

8/10 不錯

Kevin

家人同遊
讚好：整潔度、職員與服務和設施服務
Garden areas looked like they need a bit of work. Toilet needed fixing - constant noise all night.
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

2/10 很差

Annie

家人同遊
不滿：整潔度、設施服務和住宿狀況
Bathroom is too old
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 不錯

Tamara

讚好：整潔度、職員與服務和設施服務
Stunning lake location but that makes for no alternative amenities. Excellent rooms but the pool was freezing even in summer. Good range of gym equipment but some of it needs minor repairs.
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 優異

Nitin (San Jose)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful lake front hotel! Nice big rooms, delicious breakfast.
於 2024 年 1 月住了 2 晚
VR Rotorua Team 於 2024年1月22日的回應
Dear Nitin,Thank you for your review and for choosing our hotel. I am happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel. Regards,

6/10 一般

Sophie

伴侶同遊
讚好：職員與服務
Had a nice stay
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 優異

Phil

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful place
於 2024 年 1 月住了 1 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 一般

Jasmeen

伴侶同遊
讚好：職員與服務
於 2024 年 1 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 優異

Qi

於 2024 年 1 月住了 2 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 優異

Harleen

於 2024 年 1 月住了 4 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

10/10 優異

ambur

讚好：整潔度、職員與服務、設施服務和住宿狀況
My room was absolutely gorgeous and the view was even better! Staff was extraordinary and beyond helpful.
於 2024 年 1 月住了 1 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 很差

Jack

於 2024 年 1 月住了 3 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 優異

Mayumi

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Great view
Great view Nice big bath I really enjoyed
於 2023 年 12 月住了 2 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Disappointed
Dirty and stained toilet, poor cleanness standards. Webs and mould on windows and curtains. Dead insects everywhere. Very disappointed with the condition of the room for over $300 a night on a twin room. Only good thing is the lake view looking out.
於 2024 年 1 月住了 1 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 優異

Sheryl

讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to find Friendly and helpful staff
於 2023 年 12 月住了 1 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

6/10 一般

Ben

伴侶同遊
讚好：設施服務和住宿狀況
We had a lovely stay, but the room seemed to need a bit of maintenance. The lakeside setting is beautiful, and the staff were friendly and helpful. Overall it was good, and I would recommend it for the setting alone, but I was a little disappointed in the room considering the cost.
於 2023 年 12 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

8/10 不錯

Dragana

於 2023 年 12 月住了 5 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest,Thank you for your positive comments and I am pleased that you had a pleasant stay overall. However, I apologize for the inconvenience that you experienced during your stay, and do not hesitate to contact us to share more information.

10/10 優異

Ethan

於 2023 年 12 月住了 1 晚
VR Team 於 2024年1月31日的回應
Dear Valued Guest,Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again soon!

2/10 很差

Andrew

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dead flies and open door
Where to start. No soap, dead flies on roof and light busted in bathroom. But greatness sin was leaving our door open. If I was in Australia I would have demanded refund. New Zealand great place to visit but this place let us down.
於 2023 年 12 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 很差

Gall (Calabasas)

於 2023 年 12 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

6/10 一般

Jennifer

家人同遊
不滿：職員與服務和住宿狀況
More run down than pictures suggest. Pool VERY tiny and there aren't really activities. A lot could have been forgiven if staff was slightly more friendly. Such an odd experience. Servicable, but not really a vacation. Just a place to sleep, and leave quickly.
VR Rotorua 於 2023年12月28日的回應
Dear Jennifer, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am deeply sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will improve our services. Thank you. Regards,

8/10 不錯

Majdi

讚好：職員與服務
不滿：整潔度和住宿狀況
A Charming Retreat with Room for Improvement
The staff at VR Rotorua Lake Resort were fantastic! They were super friendly and helpful, making me feel welcomed from the moment I arrived. It's a quiet spot on the lake, perfect for a romantic getaway, but be warned, it's a bit far from the main drag in Rotorua. The hotel itself is getting a bit long in the tooth. The rooms and bathrooms could definitely use a refresh, especially the showers. I had to do the hot cold dance every time I wanted to take a shower! Plus, for the price, you might find nicer places closer to the action. Overall, VR Rotorua had its pros and cons. If you're looking for a peaceful escape with awesome staff, it's a good choice. But if you want modern amenities and easy access to Rotorua's sights, you might want to keep searching. Here are some of the things I liked: Super friendly staff Peaceful location on the lake Nice outdoor pool Here are some things to keep in mind: Rooms and bathrooms are a bit outdated Far from the city center and main attractions Price might be a bit high for the current condition
於 2023 年 12 月住了 2 晚
VR Rotorua 於 2023年12月27日的回應
Dear Majdi. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you are traveling to our area gain soon, do not hesitate to call us. Regards,

10/10 優異

Ana

讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely stunning location. Well worth to pay extra for a lake view. It was magical, we wished we stayed longer . Even though there were things in the rooms that could be improved, like no working room safe or old style taps with no mixer , the setting totally makes up for it. Beautiful and if we ever pass this area again we will certainly go back.
於 2023 年 12 月住了 2 晚
VR Rotorua 於 2023年12月27日的回應
Dear Ana. Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! Regards

6/10 一般

Caroline

家人同遊
不滿：整潔度和住宿狀況
Quel dommage que cet hôtel assez bien placé soit si mal géré !! Pieds de lits cassés dans une chambre Mégots de cigarettes devant la baie vitrée , cendrier pas nettoyé ... des petits détails Restauration catastrophique ! Le personnel est souriant mais pas bien suivi !
於 2023 年 12 月住了 2 晚
Regards VR Team Rotorua 於 2024年1月31日的回應
Dear valued guest We appreciate you taking the time to provide us with such candid feedback of your stay. I am deeply sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.