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三藩市機場蠔角水濱索內斯塔精選酒店的評價

3 out of 5
三藩市機場蠔角水濱索內斯塔精選酒店
1300 Veterans Blvd, South San Francisco, CA

評價

8.4

很好

10 分評分,優異;1153 則評價中有 618 則" "
8 分評分,不錯;1153 則評價中有 279 則" "
6 分評分,一般;1153 則評價中有 132 則" "
4 分評分,欠佳;1153 則評價中有 65 則" "
2 分評分,很差;1153 則評價中有 59 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

2/10 很差

haichao

讚好:職員與服務
不滿:整潔度和住宿狀況
They were renovating and it was very noisy at 8 o'clock in the morning.
於 2023 年 10 月住了 2 晚
Customer Service 於 2023年10月14日的回應
Haichao, we regret to hear that the ongoing work at our premises was an inconvenience to you with unanticipated noise. Please understand, these temporary measures are to ensure an improved experience for our valued guests in the future. Your understanding is appreciated.

8/10 不錯

MARY

於 2023 年 10 月住了 1 晚
Customer Service 於 2023年10月31日的回應
Mary, thank you for your positive rating of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope you had an enjoyable stay and we're looking forward to welcoming you back in the future.

4/10 欠佳

Haibo

於 2023 年 4 月住了 1 晚

10/10 優異

SHIH-PING

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 4 晚

10/10 優異

Albert

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very happy with the stay, hotel staff are very helpful. Will stay again next time.
於 2022 年 8 月住了 4 晚
Mesui P, Hotel Manager 於 2022年10月9日的回應
Thank you very much Albert for the perfect score! We appreciate you, and look forward to your return.Kindest regards,

10/10 優異

Shiyu

家人同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfor
Clean and comfor room, we got some fruit in the midnight, they have warm pool, but we doesn’t have enough time to try it.
於 2022 年 7 月住了 1 晚
Operations Manager 於 2022年7月25日的回應
Thank you for staying with us for providing feedback.

10/10 優異

Hao

於 2022 年 4 月住了 1 晚

2/10 很差

Kathy

於 2022 年 4 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
好goo,非常好,超級好
於 2021 年 7 月住了 1 晚

4/10 欠佳

真實旅客

商務旅客
不滿:整潔度和職員與服務
Not good as a business hotel
3-5 days to make up the room due to COVID! But never mentioned when customer check in! The environment of hotel is not so clean, front desk are not friendly; I request for towel switch third time and finally provided!
於 2021 年 7 月住了 4 晚

8/10 不錯

Sook

多人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The hotel told me they provide a shuttle bus to airport. So when I got the shuttle station and called the hotel and the lady said the driver will be here in 15 minutes. But the shuttle bus didn’t come and I call again and wait another 15 minutes. But the shuttle bus just passed very quickly the station on 1st lane (bus station is 3rd lane). All other shuttle buses stop if there are people on the station except Sonesta. So I called the hotel again. And finally got the bus. You know what my 2 friends had same happened at that day. And I wanted to talk the manager about this but a front desk lady said he is busy and he is going to call me. But no one call me back. I think he is still busy. My friends and I had a terrible time for that.
於 2024 年 3 月住了 2 晚
Sonesta Select 於 2024年3月28日的回應
We’re so sorry to hear about the long wait time that you experienced. Our goal is to provide fast andefficient service, but sometimes it takes longer than expected with our hotel shuttles. We’d appreciate the opportunityto speak further about your experience. Sorry once again.

10/10 優異

Alejandro

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent. Good sevice.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日的回應
Alejandro, we appreciate you sharing your excellent experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you enjoyed our service. We look forward to welcoming you back on your next visit.

6/10 一般

ESTHER

讚好:整潔度
不滿:職員與服務
They tried to over charge me
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日的回應
Esther, your concern regarding the billing issue you encountered is duly noted. We understand the importance of accurate charges and any misunderstanding can be unsettling. You might want to get in touch with our front desk team for any clarifications needed on your bill. Addressing these concerns is important to us, and we appreciate your understanding.

10/10 優異

kesia

讚好:整潔度、職員與服務和住宿狀況
What made the experience great was the welcoming attitude and kindness of the staff
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日的回應
Kesia, it's wonderful to hear that the inviting demeanor and courtesy of our team members at Sonesta Select San Francisco Airport Oyster Point Waterfront contributed to a great experience for you. We truly appreciate your recognition and are looking forward to your next visit with us.

4/10 欠佳

David

不滿:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Thank you for sharing your feedback, David.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 優異

Sheena

讚好:整潔度、職員與服務和住宿狀況
Customer Service 於 2024年3月23日的回應
Sheena, it's wonderful to read your high marks for Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive rating truly reflects the efforts our team members put into making your experience memorable. We're thrilled you enjoyed our freshly updated rooms and comfortable new beds. Awaiting to welcome you back soon.

6/10 一般

Tracy

伴侶同遊
Overall, the property is really pretty especially at this time of month since it’s spring and weather is nice. Just wished they label the hotel with “balcony” & water view. The “water view” is really misleading cause I thought I was going to get a view with a balcony and a water view but nope. Only got like a quarter of the water view. Still good place, just misleading with the “water view”.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月18日的回應
Tracy, we appreciate your feedback. We understand that expectations concerning the room views have not been fully met, and we apologize for any confusion caused. We aim to provide a clear and accurate portrayal of our rooms for our guests. We hope you still had a chance to enjoy the blossoming beauty of the season and the finished renovations during your stay. We'll continue to work on improving all aspects to ensure better experiences for our guests.

10/10 優異

Elanda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Staff at Sonesta Select where simply awesome and provided excellent customer service.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月18日的回應
Elanda, it's delightful to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront was a positive experience. Your recognition of our team's excellent customer service gives us great pride. Your satisfaction is of utmost priority to us and we are thrilled we could exceed your expectations. We're looking forward to welcoming you back in the future.

8/10 不錯

Asami

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Staff
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月18日的回應
Thank you for sharing your thoughts with us, Asami!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a lovely day!

10/10 優異

Alice

讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月18日的回應
Alice, we're thrilled to hear you had an outstanding experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. It's always heartening to know that our dedication to making your stay exceptional shines through. We genuinely look forward to hosting you again in the future.

10/10 優異

Van

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 9 晚
Customer Service 於 2024年3月16日的回應
Thanks for sharing this perfect rating, Van!We're thrilled to hear you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 不錯

elena

讚好:整潔度、職員與服務和住宿狀況
Only complaint is that they need better pillows
於 2024 年 3 月住了 1 晚
Sonesta Select 於 2024年3月14日的回應
Good evening, Elena. Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

10/10 優異

Linda

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Friendly and responsive staff. Relaxing view of the little bay. Reasonable price for the amenities offered.
於 2024 年 3 月住了 2 晚
Sonesta Select 於 2024年3月14日的回應
Thank you, Linda, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 優異

Marath (Stockton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the location of the property. It was quiet but extremely close to various food spots.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日的回應
Marath, we're absolutely thrilled to hear that you appreciated the tranquil yet convenient location of Sonesta Select San Francisco Airport Oyster Point Waterfront. Proximity to various dining options is indeed one of the highlights of our location. We look forward to welcoming you back on your next trip to the area.

6/10 一般

Lindsey

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月12日的回應
Lindsey, thank you for taking the time to leave a rating. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Angelica Rios

多人同遊
讚好:整潔度和職員與服務
不滿:設施服務
I liked the property because it was close to shopping and freeways. I did not like the fact it Expedia advertised this place as having a Spa and a pool. which was a disappointment for me because I wanted to enjoy the pool. The property was renovated, and the pool was removed, and it was not updated on the Expedia wedsite.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日的回應
Angelica, we appreciate your feedback. It's wonderful to hear that you enjoyed our convenient location near shopping and freeways. We regret, however, the misunderstanding concerning our available amenities. With our ongoing improvements, there have been some changes. We appreciate your patience and hope to show you our new enhancements when you visit us again in the future.

10/10 優異

Danny

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月8日的回應
Danny, it's pleasing to hear you had a positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Our newly refurbished rooms and comfortable new beds are designed with our guest's satisfaction in mind. We appreciate your visit and hope to have the opportunity of welcoming you again in the near future.

2/10 很差

Charlitha

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This wa my first time at this establishment and I had high hopes from the seeing the pictures and reading the reviews but when I arrived after a long plane ride I called the hotel to see if the was an early check in option and how much would it be the operator told me to come on down since I paid already they could get me I. A room straight away , once arriving I had to be put in 3 different too just based on cleanliness alone there was hair and brown substance in the toilet seat in the first room the 2 nd room the air condition didn’t work (and it was raining and 50’ out this weekend) on top of that the bedroom looked like it wasn’t even cleaned and they put us in a downgrade room even though we PAID for a balcony suite with a water view . The manager frustrated says I thought you just wanted to hurry up and get into something and if you’ll allow me to “do my job” I can put you in a better room oh should be happy I didnt charge you the check in fee ! We NEVER ASKED FOR A DISCOUNT OF ANY SORT ! We would have paid IF WE WHERE TOLD THERE WAS A FEE . He then proceeded to say I did you a favor I thought you’d appreciate it more like it was our fault the rooms where disgusting and we should have stayed in the room anyway!! But nevertheless we finally get into a room that WAS CLEAN and what we paid for get settled in go to get ice and the ice machine in not only broke but was filthy with dead bugs and rust and I have to go all the was to the 1st floor just for ice , no apologies
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月9日的回應
Charlitha, we are genuinely sorry to learn about the disturbances you experienced during your stay. It is unfortunate that your initial rooms did not meet your expectations in terms of cleanliness. We certainly realize how your encounter with the inconvenient air conditioning and the downgrade of your room could add to the discomfort. We apologize for any misunderstanding regarding the check-in process as well. Our intention is to always serve guests with the utmost respect and provide clear information to promote a smooth experience. In regards to the ice machine, we regret the inconvenience you faced. Rest assured that we are actively working on all these areas. We appreciate your feedback as it gives us the opportunity to rectify these issues and aim towards providing a better experience for our guests.

4/10 欠佳

JURGEN

家人同遊
讚好:住宿狀況
不滿:整潔度和職員與服務
Reservé 1 noche el 24-feb-2024, sólo para ir a dormir; llegamos de noche. Check-in: El check-in fue rápido. El hotel: El hotel parece haber sido remodelado hace pocos meses. Luce bonito. Ubicado a la orilla de un bonito encaminamiento, a la orilla de una bahía con entrada del mar. Sólo pudimos observar a otro señor con un familiar a la hora del desayuno y no había más gente. Cama: Cómoda. Alimentación: Lo contraté por medio de Expedia y ofrecen desayuno y por US$24 sólo nos dieron un café o un jugo pequeño más 1 pan para untar con mantequilla o queso crema. Por este valor, dos personas comen bien y desayuno completo en muchos lados. El dependiente del área fue tosco y de tono pesado a la hora de atenderme. Seguridad: En el parqueo había un vehículo con el vidrio roto, justo debajo de nuestra habitación, que no supimos si fue allí donde lo asaltaron y una almohada sobre el capó del vehículo que estaba a la par, ya que así estaban cuando nosotros llegamos de noche. En varios lados tienen rótulos indicando que las cámaras no están grabando 24x7... cosa que parece ser que lo ponen para esquivar responsabilidades. Limpieza de la habitación: Apareció una cucaracha sobre el mueble principal de la habitación. Desagradable. Por lo visto, hace falta un mantenimiento adecuado en cuanto a la fumigación.
Customer Service 於 2024年3月6日的回應
Buenos días Jürgen,Mi nombre es Ambrose y soy el Gerente de Operaciones aquí en Sonesta Select Oyster Point. En primer lugar, gracias por tomarse el tiempo para completar nuestra Encuesta de satisfacción de los huéspedes y compartir su experiencia con Sonesta Select San Francisco Airport/Oyster Point Waterfront. Lamento mucho que su reciente estadía no haya sido satisfactoria y agradezco sus comentarios.Si desea hablar más sobre su experiencia, no dude en ponerse en contacto conmigo directamente. Una vez más, acepte mis disculpas. Nos gustaría recuperar su confianza y esperamos que nos brinde la oportunidad de brindarle una experiencia excepcional cuando sus viajes lo traigan de regreso a esta área.

8/10 不錯

Tysha

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Thanks for the 4/5 rating, Tysha!We're happy you had such a lovely stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 不錯

Avelyn

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月4日的回應
Thank you for the 4-star rating, Avelyn!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you again for sharing!

6/10 一般

Bianca

伴侶同遊, 寵物同遊, 商務旅客
讚好:整潔度
不滿:職員與服務和設施服務
The people who work on the phone for this property are not from here.....When I originally called they said it would $75 to keep my dog there with me then when I called closer to the date another worker told me it was $150 per stay. I argued with him and asked to talk to someone else and he did not transfer me over. Eventually when I made it there it was $75... I went here when taking the CAL BAR, the night before my checkout I tried to add another night so I would not have to rush in the morning before my exam. called them and the lady was just plain rude. I ended up being extremely upset she told me there was no way to keep my room and told me I would have to check in and out even though I said I could not bc of the CAL BAR exam. Anyways I ended up going to the front and the manager was actually reasonable and understood my situation and checked me out. He was able to let me keep my room for another day until I left the exam. He was an excellent worker, the people on the phone working for this place suck. My experience over 4 days were horrible. I would rate the phone people a 0, their front desk people are decent. Property overall is whatever, the breakfast is overpriced. The property is somewhat clean the AC and heater were not working that well and there is almost no restaurants nearby. The view from outside the hotel is nice, but that's about it.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月3日的回應
Bianca, thank you for taking the time to share your feedback. We understand there were some miscommunications regarding the pet fee and room availability, and we are sorry for the inconvenience you experienced. Our onsite colleagues aim to provide the best service and we are glad the manager could eventually assist with your request.Your points about breakfast pricing and room amenities like the air conditioning have been noted. We're also aware that our locale might not cater to everyone's taste, but we're glad you enjoyed the picturesque view outside our vicinity.We treasure your opinion and will use your insights to improve guest experience in future. Appreciate your patience in this regard.

10/10 優異

Alice

於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月22日的回應
Alice, thank you for the stellar rating of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to welcome you again in the future.

10/10 優異

Spencer

讚好:整潔度、職員與服務和住宿狀況
Easy,
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月29日的回應
Spencer, thank you for staying with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're pleased to read your review and glad to hear your stay was easy. We hope to welcome you back in the near future.

10/10 優異

Bilyana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice place
Customer Service 於 2024年2月28日的回應
Bilyana, thank you for recognizing the efforts at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you found our hotel to be a nice destination and we hope you enjoyed the comfort of our newly refreshed accommodations. We can't wait to welcome you back in the future.

10/10 優異

Yvana

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the only thing i would have liked would have been having more coffee in the room and sugar/cream having we stayed 3 days . just a little detail to add when i asked at the front dest they didn't have any so i stopped trying.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月27日的回應
Yvana, we're thrilled to hear that you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback on the need for more coffee amenities in the room, and we'll pass this information along to our team members to ensure a more satisfactory stay in the future. We regret any inconvenience you experienced, and hope your future visits will be even more enjoyable. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 優異

Milika

讚好:整潔度、職員與服務和住宿狀況
👌
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月27日的回應
Milika, it sounds like you had a positive experience with us. We're delighted to hear you enjoyed the newly refurbishments and amenities at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have another opportunity to welcome you back in the future. Safe travels!

10/10 優異

Alice

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月25日的回應
Thank you for the 5/5 rating, Alice!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 優異

William (Bellevue)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is very friendly and attentive. Mr. Ambrose is our favorite staff member at the front desk! Beautifully renovated property. Will stay again.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月22日的回應
William, it's fantastic to hear that you've enjoyed your recent stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you found our team members to be attentive and friendly, especially Mr. Ambrose. We're so grateful for your appreciation of our newly transformed property. We're looking forward to your next visit!

6/10 一般

Ariana Hernandez

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年2月22日的回應
Thank you for taking the time to submit this feedback, Ariana.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 優異

Beverly

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日的回應
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We'd love to host you again someday for yet another unforgettable visit.

10/10 優異

Geovany

讚好:整潔度、職員與服務、設施服務和住宿狀況
Like
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月18日的回應
Geovany, it's wonderful to hear that you appreciated your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled our newly refurbished rooms and fresh amenities contributed to your positive stay. We hope to welcome you back soon.

2/10 很差

Carolina

伴侶同遊, 商務旅客
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
We got the renovated room. It was clean and we were able to sleep comfortably. Our bad experience happened during the breakfast. The breakfast is served in the lobby. The staff showed us the breakfast options "included" in our reservation and the breakfast options not included. The options "included" were really poor (carbs only, like 1 croassaint short coffee). We told the staff that we wanted the not included options. Instead of giving us the price and the items, he simply laughed at us, raised the voice saying that we were supposed to eat what was "included" in our reservation in front of all the other guests who were in the lobby waiting for the shuttle. In the end, we got just one of the included carbs and he gave to us a large cup of coffee "for free", instead of the short one. That was a really disgusting experience right in the morning. The worst part is that the "included" breakfast was actually paid separately during my booking on expedia. Definitely staying at Marriot next time, instead.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月13日的回應
Carolina, the team deeply regrets the incident during breakfast. Our goal is to ensure that all guests feel respected and well-served, and it appears we missed that mark in your case. The options in our meal packages should be adequately explained, and your feedback will be useful in improving this. The feedback will be passed on to the team to prevent such experiences in the future. We hope you will consider giving us a second chance.

8/10 不錯

Raghavendra Sira

於 2024 年 2 月住了 5 晚
Customer Service 於 2024年2月14日的回應
Thanks for the great rating, Raghavendra!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select San Francisco Airport Oyster Point Waterfront soon, we'd love to have you back!

6/10 一般

David

讚好:整潔度和住宿狀況
A very nice place geared towards business .The breakfast wasn’t a breakfast danish and coffee but the most problem was the shuttle from the airport had to wait over an hour and I even had to call them to see what the problem was was and it was very cold
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日的回應
David, we appreciate your feedback. It's pleasing to know you found our accommodations to be quite comfortable and suitable for business travel. However, it seems that our breakfast offerings and airport pick-up service did not meet your expectations. We're committed to improving our guest experience, and your remarks will guide us in refinement of these areas. We hope you'll consider us again, with the promise of an overall enhanced stay.

10/10 優異

Catherine

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The room was lovely, cleanand updated There are limited,expensive, breakfast options of drinks and baked goods. Staff are very friendly.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月11日的回應
Catherine, we're delighted to hear that you appreciated your well-maintained room and found our team members to be very friendly at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We admit that some guests find our breakfast options a tad limited, nevertheless, we strive to offer quality choices. Your feedback is truly valued as we continuously work on enhancing our guest's experiences. Looking forward to welcoming you back!

10/10 優異

Richard

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月22日的回應
Thanks for the perfect rating, Richard! We can't wait to see you again soon for another amazing experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Have a great day!

10/10 優異

Min

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place to stay overnight and shuttle bus is good
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月10日的回應
Min, we appreciate your positive feedback! We're thrilled to hear that Sonesta Select San Francisco Airport Oyster Point Waterfront served as a comfortable stop for your journey and that you found the shuttle bus accommodating. Thank you for choosing our hotel - we hope to accommodate you again in the future.

10/10 優異

Charles

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like everything. Front desk staff was exceptional.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月9日的回應
Charles, we're thrilled that you found everything according to your liking at the Sonesta Select San Francisco Airport Oyster Point Waterfront. It's great to hear that our front desk team members provided exceptional service. We look forward to the opportunity to welcome you back the next time you're in the area.

10/10 優異

Roseller

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a smooth check in with a good and welcoming front desk .
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月8日的回應
Roseller, we're thrilled to note your successful check-in experience and the warm welcome you received from our front desk team members at Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive feedback means the world to us. We can't wait for your next visit!