大堂

埃爾多拉多溫泉度假酒店的評價

4 out of 5
埃爾多拉多溫泉度假酒店
309 W San Francisco Street, Santa Fe, NM

評價

8.6

優異

10 分評分,優異;1014 則評價中有 577 則" "
8 分評分,不錯;1014 則評價中有 234 則" "
6 分評分,一般;1014 則評價中有 104 則" "
4 分評分,欠佳;1014 則評價中有 70 則" "
2 分評分,很差;1014 則評價中有 29 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Geraldine

讚好:整潔度、職員與服務和住宿狀況
The hotel itself was wonderful! Great service , comfy room, and inviting staff. The spa was ok but only had a steam room and the chairs in the relaxation room were not very relaxing. My massage therapist was very sweet and was able to work on my problem areas, but I have had better massages at spas with lower prices. I would stay there again, but would not use the spa services.
於 2024 年 3 月住了 2 晚

8/10 不錯

Kristin

家人同遊
讚好:住宿狀況
The beds were out of this world comfortable- although each one of hit or shins on the end of the wooden beds. The key didn’t work when we first checked in. We had to go back 2 times to get it fixed. The valet staff was amazing.
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月27日的回應
Thank you for taking the time to share about your experience with us. We are glad to hear that you enjoyed our beds and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 優異

Timothy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
As advertised
於 2024 年 3 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年3月26日的回應
Thank you for your review, Timothy! We value your support.

10/10 優異

Travis

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome property!! Exactly what we were looking for.
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月25日的回應
We appreciate your review and support! We hope to care for you again soon.

10/10 優異

Dawn

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This property is beautiful and the location is perfect! The staff was very accommodating and helpful. We loved the pool!
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月22日的回應
Thank you so much for your kind words about our hotel and staff, Dawn! We cherish your support and we would love to care for you again.

10/10 優異

Xochitl (Albuquerque)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年3月22日的回應
We are elated that you enjoyed your visit with us! We hope you can return soon.

6/10 一般

Ashley

多人同遊
讚好:整潔度
I was very excited to stay in this hotel again, however I was let down. The hotel allows guests to contact customer service via text. When we got in the lukewarm hot tub we messaged the front desk and were informed that the temperature could not be raised, and then told that it was 104 degrees (simply not true) and as other guests complained and left, that no one would be available to check. After shivering back to the room and informing a manager, I was told that I was mistaken, that the temperature is perfect. If this is an amenity that matters to you, or if customer service is a factor in your decision, I would stay elsewhere.
Kelsey H- Social Media Coordinator 於 2024年3月19日的回應
Ashley, we are sorry to hear that your experience with us was not the best. We apologize that the hot tub was not what you had hoped for, but we value your honest feedback and we truly strive to provide the best service for our guests so we are sad to hear that this was not your experience. We will work with our team to improve our communication and we hope you will give us another shot to impress you in the future.

10/10 優異

Kristen

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was wonder
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月18日的回應
We are thrilled that you enjoyed your experience with us, Kristen! Thank you for your support.

6/10 一般

Elvia Martinez

讚好:整潔度
不滿:職員與服務和住宿狀況
The property itself is nice, however, I went in March when it was still cool outside and the hotel was overall warm inside. I arrived 20 min after check in but the room was not ready. The front desk staff explained that the hotel was short staffed with cleaning personnel. I had to wait another 20 min for a room and it was a non- pet floor even though I had a pet. I appreciated the laminate wood floors in the room. The room was warm and the thermostat was placed on the lowest setting of 60 but it never cooled down. The hotel has an awesome text feature to get a hold of the front desk. I complained and they sent an engineer up who stated that it needed time to cool down since the hotel was pretty full with spring breakers. He offered to have a fan brought up and we accepted, but a fan was never brought up and the room never cooled which made for a warm uncomfortable night. It wasn't until morning that we realized the windows in our room could open. No one told us that and they didn't have a straightforward latch that made it obvious. The hotel is advertised as pet friendly but doesn't have a green space for pets. When I asked the front desk about this they recommended a park two blocks away which was mostly dirt. The hotel is in the downtown area that is mostly concrete and has some homeless folks nearby so having to walk your pet a distance to relieve themselves can be a little apprehensive. Not worth the one night $400 price tag I paid.
於 2024 年 3 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年3月17日的回應
Thank you for taking the time to share about your experience with us. We apologize that we missed the mark in certain areas of your stay, but we appreciate you bringing these concerns to our attention. We truly value your feedback and we would love another opportunity to impress you in the future.

10/10 優異

William

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay.
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月15日的回應
We are ecstatic that you enjoyed your stay with us, William! We hope you can return soon!

10/10 優異

Adam

讚好:整潔度和住宿狀況
Sweet hot tub for winter dip and fun walkable to all around town
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月17日的回應
We appreciate your kind review, Adam! We would love to care for you again in the future.

10/10 優異

Arturo (El Paso)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月13日的回應
We are thrilled that your experience was five-star! We cherish your support and we hope to see you again soon.

10/10 優異

Christopher

讚好:整潔度、職員與服務和住宿狀況
Great customer service. Easy in and out
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月10日的回應
Thank you for your kind review, Christopher! We value your support.

10/10 優異

Branden

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly. Hot tubs were perfect. Rooms were squeaky clean.
於 2024 年 3 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年3月15日的回應
Thank you so much for your kind words, Branden! Your support is greatly appreciated.

10/10 優異

Jay

讚好:整潔度、職員與服務和住宿狀況
Beautiful, clean hotel and the pool area was Awesome!!
於 2024 年 3 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年3月6日的回應
We appreciate your kind words, Jay! Thank you so much for your support. We would love to care for you again

10/10 優異

Gabriel (Fayetteville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel just one block from the plaza. Parking on site. Great and attentive staff. Room was big (we had a king size bed and a sofa). Nice gym on the top floor. Excellent restaurant on site (Agave).
於 2024 年 2 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月21日的回應
We are elated to hear that you enjoyed many aspects of your stay with us, Gabriel! Thank you so much for your kind words and support. It means the world to us!

6/10 一般

Margaret

家人同遊
讚好:整潔度、職員與服務和設施服務
Unfortunately the pool and hot tub were out of order but they gave us a credit without us asking. Some of the common areas on each floor are a bit weathered but they seem to be updating it. Great location and staff was amazing
於 2024 年 2 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月21日的回應
Thank you for taking the time to leave us a review, Margaret. We truly appreciate your honest feedback as we are always working to improve. We are glad to hear that you enjoyed our staff and location and we hope that you will give us another chance to impress you in the future.

10/10 優異

MEREDITH (Colleyville)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice view
於 2024 年 1 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年2月21日的回應
Thank you for your kind review, Meredith! We appreciate your support.

8/10 不錯

Karen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was great and we were able to check in early. Also love that you can keep your car in garage until 3pm the day you checkout!
於 2024 年 2 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月19日的回應
We appreciate your kind review, Karen! We are thrilled that you enjoyed your stay and we would love to care for you again in the future!

2/10 很差

Kristen

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月19日的回應
We are sorry that your visit with us was not positive, Kristen. We strive to provide a five-star stay for all of our guests and we are sad to hear that this was not your experience. We value your honesty and we hope that you will give us another shot to impress you in the future!

10/10 優異

Fileberto (Albuquerque)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I world definitely return.
於 2024 年 2 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月14日的回應
Thank you so much for this positive review! We hope to see you again soon.

10/10 優異

Mandy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. The valets were always so nice. The Agave restaurant was delicious. The room was very spacious. The only negative was the shower was a bit small for my liking. Next time I may upgrade to a different room type but I would definitely book again.
於 2024 年 2 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年2月13日的回應
We are ecstatic to hear that you enjoyed many aspects of your stay with us, Mandy! We value your support and honest feedback and we would love to care for you again.

4/10 欠佳

Frank

讚好:整潔度
不滿:職員與服務
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年2月3日的回應
We are sad to hear that your experience with us was not the best, Frank. We would love another opportunity to make it up to you in the future.

10/10 優異

Carmen

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年2月3日的回應
We appreciate your positive rating, Carmen! Your support is greatly appreciated.

6/10 一般

Shawn

家人同遊
讚好:整潔度、職員與服務和設施服務
The room (370) was extremely loud as the window faced the loading area and dumpsters so it was excessively loud. The windows are really old and loose which didn’t help. Otherwise great hotel
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月29日的回應
We are deeply sorry for the noise disturbance you experienced with us, Shawn. We understand your frustration and we value your honest feedback. We hope you will give us another chance to care for you again in the future.

8/10 不錯

Nathan

讚好:整潔度、職員與服務和住宿狀況
Great location, food and setting. Larger hotel than most in Santa Fe.
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月29日的回應
Thank you so much for your kind review, Nathan! We appreciate your support.

10/10 優異

Tialyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved our room with private balcony. Loved the staff, so personable and accommodating!!! So clean and peaceful!! Thank you for making our mom weekend a dream.
Kelsey H- Social Media Coordinator 於 2024年1月29日的回應
We are so happy to hear that we made your weekend a dream! We truly cherish your kindness and support and we would love to care for you again soon.

10/10 優異

Elizabeth

伴侶同遊, 寵物同遊
讚好:整潔度、設施服務和住宿狀況
We love staying at this classic!
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月27日的回應
Thank you so much for this kind review, Elizabeth! We hope you can return soon!

10/10 優異

Tiffany (Austin)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is in a great location. The pool and hot tub were under construction, though. I was looking forward to that.
於 2024 年 1 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年1月27日的回應
We are glad that you enjoyed our location, but we apologize that the pool and hot tub were under construction during your visit. We understand your disappointment, but we hope you can return for another visit with us and relax by the pool!

10/10 優異

Angela

於 2024 年 1 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年1月23日的回應
We are ecstatic that you enjoyed your visit with us! Thank you for your kind rating and support.

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was incredibly friendly, and the location is a conventiently short walk to any downtown spots.
於 2024 年 1 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年1月22日的回應
We are thrilled that you enjoyed our staff and location during your stay with us, Sarah! We value your support and we hope to see you again soon.

6/10 一般

Orlando

商務旅客
讚好:整潔度、職員與服務和設施服務
I found the public spaces in the hotel to be quite lovely. The staff was exceptional, everyone encountered was amazing. Little things about the room were the only negatives. The bathroom doorknob was loose and the trim around it was falling off. The knobs on the sink were quite loose as well. The toilet make strange sounds after flushing, maybe it is supposed to do that? Plenty of hangers in the closet, the closet was a nice size as well. The interior doors looked kind of sloppy, like someone touched it up with a paint that wasn't quite the same color, just a little annoying for someone who hyper-focuses on weird things. Plugging in my phone charger made the lamp across the room turn off and then on again, just seemed odd. Room was very clean; the firmness and quantity of pillows was great! Being able to open the windows was a huge plus, view from the window not so great, but I suppose people need to park somewhere in such a congested area. Considering the cost of the room and the resort fee, the details in the room should be addressed, however it could be an aesthetic choice, albeit a poor one. Final opinion, would absolutely stay again. Once more, amazing people working here.
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月22日的回應
Thank you for all of the great feedback about your experience! We appreciate you going into such detail and highlighting what you felt to be our strengths and weaknesses. We will share your concerns with our team as we are committed to improving. We are grateful that you brought these issues to our attention and helping us to provide a better experience moving forward. We would love to care for you again in the future.

4/10 欠佳

Mauricio

多人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The Front Desk's attention was disappointing; this young lady said that I could go to another hotel or property if I didn't like it, just after I questioned why I had to use credit in the hotel but a refund after being downgraded my room.
於 2024 年 1 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年1月18日的回應
We are sorry to hear that your experience with our staff was not positive. We appreciate you bringing this to our attention so we can address this with our team as we are committed to improving. We would love another opportunity to impress you in the future with our five-star care!

10/10 優異

Mackenzie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed the heated pool.
於 2024 年 1 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月10日的回應
We are thrilled that you enjoyed our pool during your stay with us! Thank you so much for your kind review and support.

10/10 優異

Victor

於 2024 年 1 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2024年1月8日的回應
Thank you so much for this positive rating, Victor! We take pride in knowing our guests are happy with their experience with us.

8/10 不錯

Terry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location second stay at this hotel in 2023. Dining is ok, nothing in the way of casul dining like a burger. TV system is horrible. TV system (Direct TV) will freeze and go off for a couple of seconds and come back on. Annoying.
於 2023 年 12 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年1月8日的回應
Thank you for taking the time to provide your review, Terry. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We appreciate your honest feedback and we will work with our staff to improve. We hope to care for you again in the future.

10/10 優異

Nathaniel

於 2023 年 12 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年1月22日的回應
We appreciate your positive rating, Nathaniel! Thank you so much for your support.

10/10 優異

Velma

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2024年1月1日的回應
We are ecstatic that your experience was five-star! We cherish your support and we would love to care for you again in the future.

8/10 不錯

Juan Manuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2024年1月1日的回應
Thank you for your review! We appreciate your support.

8/10 不錯

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Valet parking only. Missing fitness center.
於 2023 年 12 月住了 3 晚
Kelsey H- Social Media Coordinator 於 2023年12月29日的回應
We appreciate your review and feedback, Michael. We hope to care for you again in the future.

6/10 一般

Alfred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We could not get the heat to work in the room
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月29日的回應
We are sorry to hear about the issue you encountered with the heating, Alfred. We value your honest review and we would love another chance to care for you again.

8/10 不錯

Stephanie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Kelsey H- Social Media Coordinator 於 2023年12月29日的回應
Thank you for your review, Stephanie! We value your support.

6/10 一般

Joel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stay in Santa Fe
Great stay but for the price of room TV did not work due to antenna issues. Very disappointing.
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月29日的回應
We are glad to hear that you enjoyed your stay with us, but we sincerely apologize for the issues with the TV. We understand your disappointment and we are deeply sorry for the inconvenience. We hope you will give us another chance to impress you in the future.

10/10 優異

Lisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 5 晚
Kelsey H- Social Media Coordinator 於 2023年12月22日的回應
Thank you for your kind rating, Lisa! We hope you can return for another enjoyable stay with us soon.

10/10 優異

Monica (Humble)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and wonderful staff!
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月23日的回應
We are thrilled to hear that you enjoyed our location and staff, Monica! Thank you for your review and support.

8/10 不錯

Denise (Hamilton)

讚好:整潔度、職員與服務和住宿狀況
.
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月18日的回應
We are so happy that you enjoyed your visit with us, Denise! We hope you can return soon!

10/10 優異

Janet

於 2023 年 12 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2023年12月20日的回應
We appreciate your kind rating, Janet! We hope you can return for another enjoyable stay with us soon!

6/10 一般

Jason

於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月20日的回應
Thank you for your review, Jason. We hope you will visit us again and give us another chance to earn those last two stars from you.

6/10 一般

Eddie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I will say this, when you go somewhere for a quick get away and pay what we paid per night you would think the bar in the hotel would be open past 9pm. I don’t understand why you wouldn’t stay open for your guest. I had to go somewhere else to spend my money.
於 2023 年 9 月住了 2 晚
Kelsey H- Social Media Coordinator 於 2023年12月18日的回應
Thank you for your review, Eddie. We are sorry to hear that your experience with us was not the best. We apologize that the bar hours were not what you had hoped for and for the inconvenience this caused for you. We value your honest feedback and we will share your concerns with our team as we are always looking to improve.

10/10 優異

Stephen

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Great Stay
Still and excellent hotel. Great stay.
於 2023 年 12 月住了 1 晚
Kelsey H- Social Media Coordinator 於 2023年12月16日的回應
We are elated to hear that you had a great stay with us, Stephen! Thank you so much for your kind review and support. We would love to care for you again.