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聖塔菲萬豪套房費爾菲爾德酒店的評價

2.5 out of 5
聖塔菲萬豪套房費爾菲爾德酒店
3625 Cerrillos Road, Santa Fe, NM

評價

8.8

優異

10 分評分，優異；653 則評價中有 374 則" "
8 分評分，不錯；653 則評價中有 185 則" "
6 分評分，一般；653 則評價中有 54 則" "
4 分評分，欠佳；653 則評價中有 22 則" "
2 分評分，很差；653 則評價中有 18 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

4/10 欠佳

Cynthia

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
If you have pets, do NOT stay here. I booked this place via Expedia and on Expedia, it said our dog would be an extra $20. I get to the hotel after a VERY LONG drive only to have them give me a form where I’m not only charged $20 but I’m charged an extra $50!! The $50 is a one time fee no matter how long you are staying. I understand asking for a $50 deposit and giving back in the morning if the room was left clean but and extra $70 when I was expecting $20? I brought it to the attention of the front desk person and showed her what it said on the Expedia’s website and all she could say was, “I’m sorry. That is our policy.” I might add that the front desk man checking in was not friendly. The front desk as we were checking out was very pleasant and the lady in charge of the breakfast was also very nice. Room was good but not for an extra $70!! I will not be staying at a Fairfield Marriott ever again.
於 2024 年 4 月住了 1 晚

10/10 優異

Candace

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed 1 night while traveling. All was very good.
於 2024 年 4 月住了 1 晚

6/10 一般

Katerina

家人同遊
不滿：職員與服務和設施服務
Property seems run down and they are not doing a good job with cleaning. Housekeeping only changed towels, never made the bed. Pool area was dirty, pool towels as well.
於 2024 年 3 月住了 3 晚

2/10 很差

valetta

不滿：整潔度、職員與服務、設施服務和住宿狀況
Even the guys who worked there parked their cars right in front. No security cameras and very sketchy surroundings.
於 2024 年 2 月住了 1 晚

8/10 不錯

Rashel

家人同遊
讚好：整潔度和設施服務
The breakfast was plenty but the juice machine did not work . We also had a problem with getting body wash as the room only had shampoo and conditioner. There is a Walgreens down the street so we ended up purchasing some.the indoor pool and hot tub was clean and a nice added bonus
於 2024 年 2 月住了 2 晚

8/10 不錯

William (Palo Alto)

讚好：整潔度、職員與服務和住宿狀況
Not happening
於 2024 年 1 月住了 1 晚

10/10 優異

Brenda Haide

讚好：職員與服務
Bueno
於 2024 年 1 月住了 1 晚

8/10 不錯

Francesco

伴侶同遊
讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

6/10 一般

GUSTAVO

家人同遊, 寵物同遊
不滿：住宿狀況
Property it’s ok but lacks updating. Our room shower was missing a door stopper to enter the restroom, the door handle will hit the shower glass door pretty hard making it dangerous; I reported this as a very concerning maintenance issue but in 2 days no one ever came. To fix it, the shower had an also a few dirty spots and there were no trash bags in the trash cans. I bit dissatisfied for a Fairfield property, not worth the the money I paid
於 2023 年 12 月住了 2 晚

8/10 不錯

Katherine

於 2023 年 12 月住了 5 晚

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place. Great location.
於 2023 年 12 月住了 1 晚

2/10 很差

Lisa

伴侶同遊
A fire broke out on the hotel property and the assigned manager on duty was nowhere to be found. Efforts to locate her were futile. A guest pulled the fire alarm so we would all know about this fire. The front desk phone was ringing off the hook and this manager was absent from her post. All the guests evacuated into the front of the hotel, not knowing whether we should stay or leave. We had to seek advice from the attending police officers and fire department about our safety in this situation. Clearly, the hotel’s security protocol for guests was violated. This ordeal endured for two hours at around 11:00 pm until 1:00 am. Once the fire was extinguished, I spoke with the young lady who had finally appeared at the front desk. She assured me that each of us guests would be refunded for our stay due to this inconvenience. The next morning when the head manager of the hotel arrived, she informed me that the fire was beyond her control and no refund was to be issued. I discussed with her that there had been no security protocol implemented during the fire incident, and all the guests had been traumatized by this. She rudely dismissed my concerns and told me “ We can’t be on duty 24/7. I have a life and kids to take care of.” I told her the hotel needed to take better responsibility for its management protocol. She was hostile and non cooperative and refusing. I desire a full refund of my stay along with Marriott Bonvoy points for additional stays at another property.
於 2023 年 12 月住了 1 晚

2/10 很差

Lisa

伴侶同遊
不滿：職員與服務和住宿狀況
When a fire broke out right outside the hotel, the manager on duty was nowhere to be found. None of the guests were provided directions as to how to remain safe. The guest protocol for security and safety was violated. When I discussed this with the main hotel manager, her response was “we can’t be on duty 24/7. We all have a life and families.” There was no attempt for the hotel to take responsibility for their lack of supervision and customer care during this crisis which occurred around midnight. All if the guests were miffed, traumatized and inconvenienced in this ordeal. I want my room refunded in full and complimentary Marriott Bonvoy points added to my account. This event was terribly mismanaged. Potentially litigious for each guest.
於 2023 年 12 月住了 1 晚

10/10 優異

Albert

讚好：整潔度、職員與服務和客房舒適度
The lighting in bathroom was not very bright
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I'd book here again.
Very clean and modern room. Went during a snowstorm and the thermometer kept us nice and cozy. Pet friendly was a bonus.
於 2023 年 11 月住了 1 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 2 晚

10/10 優異

Maribel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed two nights and both nights were very relaxing. The staff treated us amazing and breakfast was good.
於 2023 年 11 月住了 2 晚

8/10 不錯

Skip

讚好：整潔度和職員與服務
Inconvenient location. Folks were nice at the hotel, but the location is far from anything one would want to visit.
於 2023 年 11 月住了 2 晚

6/10 一般

Melanie

家人同遊, 親子同遊
讚好：整潔度和職員與服務
Overall our family stay was good. Breakfast was good. The staff was friendly and service was good. Convenient place and area. The AC or heater (fan) in the room wasn’t keeping the temperature at the desired temperature. The pool needs cleaning and would be better since winter weather to keep the water temperature higher.
於 2023 年 11 月住了 3 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

6/10 一般

Lori

多人同遊
Great stay, but bring earplugs
Staff was great, rooms weee clean, and the bed was comfortable. Just wish the walk had been thicker so I couldn’t hear the people next door all night long.
於 2023 年 11 月住了 1 晚

8/10 不錯

mary

親子同遊, 寵物同遊
讚好：整潔度和設施服務
不滿：職員與服務
Did not feel welcomed by staff.
於 2023 年 11 月住了 1 晚

6/10 一般

Loretta

家人同遊
讚好：整潔度、職員與服務和住宿狀況
My daughter and I drove down from Denver for a weekend. The hotel was fine. It was clean and the bed was comfortable. The pillows were awful, though. Why can't hotels have decent pillows? The view from our room was of the run-down trailer park, so very disappointing to say the least. We couldn't open the drapes because it was a direct view into our room. There were very bright lights outside at night and our drapes didn't keep it out. The location was convenient.
於 2023 年 11 月住了 2 晚

10/10 優異

SHIRLEY

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
Stella at front desk was super helpful AND friendly. Rooms are clean, well furnished. Pool and hot tub were a relaxing hit for me and breakfast was good! Not just the usual apples and toast!
於 2023 年 11 月住了 1 晚

6/10 一般

Laura (Portsmouth)

家人同遊
讚好：職員與服務
Basic, clean
於 2023 年 10 月住了 2 晚

6/10 一般

Alejandra

家人同遊
讚好：整潔度和住宿狀況
Convenience
於 2023 年 10 月住了 2 晚

10/10 優異

Sally

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location
於 2023 年 10 月住了 2 晚

10/10 優異

Jesse

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

10/10 優異

Lana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We arrived late and we were tired. They allowed us to stay in the hot tub to relax. Breakfast was ok but still good. Room was clean, bed was comfortable. Good choice
於 2023 年 10 月住了 1 晚

10/10 優異

Bonita (San Diego)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice rooms with very comfortable beds.
於 2023 年 10 月住了 8 晚

10/10 優異

Dong Woo

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
good.
於 2023 年 10 月住了 1 晚

8/10 不錯

Barry

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 13 晚

8/10 不錯

M. Cory (Ruidoso)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not too far from the plaza but surrounded by other shops and restaurants. We ate just down the street and access was good. Parking lot was a bit tight and several pickups with trailers took up quite a bit of room. I like that I can book and depend on the quality of the hotel.
於 2023 年 9 月住了 1 晚

8/10 不錯

Katherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Only problem is the front door glass was broken and had terrible appearance driving up to the hotel.
於 2023 年 9 月住了 2 晚

4/10 欠佳

Teresa

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The inside of the hotel and the rooms were clean. The staff was attentive and helpful. The outside of the hotel was drab and concerning. The front door had a huge, shattered window that was just taped up. So unappealing and made us wonder how it was damaged. We did not feel comfortable at first. Not my idea of a 200 hotel.
於 2023 年 9 月住了 3 晚

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

8/10 不錯

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 9 晚

2/10 很差

Kelly

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not good, don't go here
Not a good experience at all. The front door was shattered. The night staff had an unconcerned attitude. Noisy neighbors in the room next to me. My car was robbed. The morning person named Stella said "yeah, we knew someone was robbed , but we didn't know who" when I asked them to call the police. Not good.
於 2023 年 9 月住了 1 晚

6/10 一般

Omar

家人同遊
不滿：客房舒適度
The front desk employee was very quit. Not a good afternoon or how can I help you. Just do you have a reservation. Also the place it felt unsafe. There was a homeless that was telling us bad things. Made us feel unsafe in the morning.
於 2023 年 9 月住了 1 晚

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Clean, comfortable and quiet, good bathroom and shower.
於 2023 年 9 月住了 1 晚

10/10 優異

Edward

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place. Safe for female travelers. Good breakfast.
於 2023 年 9 月住了 1 晚

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spent two nights at this hotel. The location is good, about 10 minutes away from downtown Santa Fe. The hotel was clean and the free breakfast was reasonable but had very limited choices (and potatoes were undercooked). Handicap parking was limited to two spaces and the rest of the parking area was a bit crowded. Would suggest that they have coffee carafes available throughout the day for guests. Only time they have coffee is during breakfast time. Overall it was a good place to stay.
於 2023 年 8 月住了 2 晚

10/10 優異

Kathleen

家人同遊
讚好：設施服務
Clean
於 2023 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Barrington

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great location and good breakfast bar
於 2023 年 7 月住了 27 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet and roomy!
Clean, quiet and roomy!
於 2023 年 8 月住了 2 晚

10/10 優異

Subir

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚