I very enjoy staying in Banyan Tree Sanya, their services is really good especially the front desk gave us lots of support. We got upgrade to the Deluxe Villa, the room is really nice and pool is big. Their food is good, much better then I expected. They are very caring to their guest, one day front desk called and ask how is my stay in hotel? is everything ok? and I just told him the bed is a bit soft cause my back is not so good. And they immediately arranged the staffs to add the wood board under my bed in order to make it harder. It really impress me. All their staff is very kind and polite. I really have a good time and will stay in Banyan tree again if I go to Sanya next time!!!
Wing San
8/10 不錯
MEI LIN catherine
2016年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
寧靜浪漫假期
Pool Villa 非常舒適及潔淨,有絕對私隱。整個resort非常寧靜,不會充滿旅客。
食物水準一般,露天餐廳的設施例如座椅不乾淨黏手。餐廳外的公眾洗手間的潔淨完全不合乎7星级resort的水準。
旅程最後一天,最令人失望是spa,房間有點舊的感覺,Therapist原來只有17歲,按摩水準可評為"good",按摩療程附送的cleansing facial令我氣憤,Therapist用力摔我的臉部,弄痛及弄醒我。療程完成後的靜心時間,Therapist竟然在我和先生面前收拾床單!給我喝止! 梘液盎是塞住,要把塞住的梘液弄出,才能按出梘液冼手。
這些情況在check-out 時都已告訴職員。