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薩凡納市中心希爾頓花園酒店的評價

3 out of 5
薩凡納市中心希爾頓花園酒店
5711 Abercorn St, Savannah, GA

評價

8.0

很好

10 分評分，優異；1001 則評價中有 437 則" "
8 分評分，不錯；1001 則評價中有 300 則" "
6 分評分，一般；1001 則評價中有 138 則" "
4 分評分，欠佳；1001 則評價中有 79 則" "
2 分評分，很差；1001 則評價中有 47 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

Raed

不滿：職員與服務和住宿狀況
Filthy carpet, noisy AC, old TV and expensive. I paid $310 for 1 night $7 parking $13 breakfast
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月5日的回應
Thank you for taking time to leave your feedback. We are sorry for any inconvenience during your stay. I have passed your feedback to all department leaders. Again, we apologize for any inconvenience.

2/10 很差

William

不滿：職員與服務
I had to wait for 25 minutes to check in. When I got to the clerk I was told my room was not ready. Check-in was at 3 PM and I arrived at 5 PM. The lady behind the counter had an attitude. Completely unacceptable.
於 2024 年 2 月住了 1 晚
AGM 於 2024年2月27日的回應
Thank you for taking time to leave your feedback. I have passed this to all department leaders. We are definitely sorry for inconvenience caused during your stay.

8/10 不錯

Andraya

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great option for our Savannah stay! Close enough to downtown without the crazy prices.
於 2024 年 2 月住了 2 晚
AGM 於 2024年2月24日的回應
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

8/10 不錯

Lee

讚好：整潔度、職員與服務和住宿狀況
We stayed 2 nights. They give maid service after 2 days. This was disappointing. They will supply extra towels etc but not making the bed etc
於 2024 年 2 月住了 2 晚
AGM 於 2024年2月18日的回應
Thank you for taking time to leave your feedback. We are sorry for the inconvenience caused to you during your stay. I have passed this information to all department leaders. Again we apologize for the inconvenience and hope to see you on your next visit to Savannah.

6/10 一般

Sabrina

不滿：住宿狀況
於 2023 年 12 月住了 1 晚
Owner 於 2024年1月29日的回應
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 不錯

Eva

於 2024 年 1 月住了 1 晚
AGM 於 2024年2月13日的回應
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

2/10 很差

Wesley

讚好：整潔度和客房舒適度
不滿：職員與服務
於 2023 年 12 月住了 2 晚
Owner 於 2024年1月19日的回應
Thank you for taking the time to review us, Wesley. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 不錯

Eileen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great for a stop over…
We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.
於 2024 年 1 月住了 1 晚
Owner 於 2024年1月15日的回應
Eileen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 欠佳

DORIS

家人同遊
不滿：整潔度和住宿狀況
Hotel has gone down in quality.
Breakfast was abysmal.
於 2023 年 11 月住了 3 晚
Owner 於 2024年1月15日的回應
Thank you for taking the time to review us, Doris. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 欠佳

Alan

於 2023 年 11 月住了 2 晚
Owner 於 2024年1月15日的回應
Thank you for taking the time post about your experience, Alan. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager ______. Thank you.

6/10 一般

真實旅客

家人同遊
Just OK
於 2023 年 12 月住了 4 晚
Owner 於 2024年1月8日的回應
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 優異

Silvana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our stay. Front desk girl was a sweetheart. Beautiful property.
於 2023 年 12 月住了 1 晚
Owner 於 2024年1月31日的回應
Silvana, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 優異

Abdulaziz

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Owner 於 2024年1月3日的回應
Abdulaziz, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯

Yaco (Miami)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Owner 於 2024年1月1日的回應
Yaco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 不錯

Brianna

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.
於 2023 年 12 月住了 1 晚
Owner 於 2024年1月1日的回應
Brianna, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 很差

Juan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Owner 於 2024年1月1日的回應
Thank you for taking the time to review us, Juan. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 欠佳

Iliana

讚好：整潔度
不滿：職員與服務
Owner 於 2024年1月31日的回應
Thank you for taking the time to review us, Lliana. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 不錯

Christine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.
於 2023 年 12 月住了 2 晚
Owner 於 2024年1月1日的回應
Christine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 不錯

Michael

AGM 於 2024年2月13日的回應
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 優異

Catherine

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月22日的回應
Catherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯

Mayra

不滿：職員與服務
The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.
AGM 於 2024年2月13日的回應
Thank you for taking time to leave your feedback. We are sorry for any inconvenience this may have caused during your stay. I have passed this information to all department leaders. Again, we apologize for any inconvenience and look forward to seeing you on your next visit.

2/10 很差

Lyn

不滿：設施服務
At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月20日的回應
Thank you for taking the time to review us, Lyn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 優異

Deborah

讚好：整潔度、職員與服務和住宿狀況
Parking was difficult.
AGM 於 2024年2月13日的回應
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 欠佳

Justin

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's >$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous
於 2023 年 11 月住了 1 晚
Owner 於 2023年12月18日的回應
Thank you for taking the time to share your feedback with us about your recent stay, Justin. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

8/10 不錯

Lynette

家人同遊
讚好：整潔度和住宿狀況
Didn't like...they don't accept cash...for example, items from the very limited eating menu. And the pulled pork sliders were beyond dreadful. So, eat elsewhere, but anyone employed were super friendly and helpful
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月16日的回應
Lynette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 優異

Taaffe

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were all helpful and super friendly. Melanie was so compassionate kind during really tough time in our lives. We can never thank them all enough.
於 2023 年 12 月住了 2 晚
Owner 於 2023年12月12日的回應
Taaffe, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 優異

Catherine De

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great front desk staff. Room was beautifully appointed and very clean! Hallway carpets could use a refresh. Close to terrific shopping as well.
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月8日的回應
Catherine, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 不錯

Juan

家人同遊
讚好：整潔度、職員與服務和設施服務
Very little parking available
AGM 於 2024年2月13日的回應
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 優異

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Owner 於 2023年12月8日的回應
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯

Peng

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Owner 於 2023年12月8日的回應
Peng, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 一般

Amanda

家人同遊
讚好：整潔度
Overall this hotel was average. The breakfast for $11.95/person was not worth it. It was a busy weekend and the breakfast was not being kept freshly supplied, disappointing for the price.
於 2023 年 12 月住了 2 晚
Owner 於 2023年12月6日的回應
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 很差

Roxsanne

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Owner 於 2023年12月6日的回應
Thank you for taking the time to review us, Roxsanne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 不錯

Nicole

伴侶同遊, 寵物同遊
讚好：設施服務和住宿狀況
The hotel was easy to find and very close the Montgomery gate at HAAF. My husband and I refused to use the keirig as we weren't sure the last time it was cleaned, it was very dirty. The carpets needed vacuumed better. The rest of the room was clean enough for a 1 nights stay. It is a pet friendly hotel, that's another $75. The bed was comfortable. $7 a day for parking is weird to us. We didn't eat breakfast but was informed it was 11.95 pp per day. There are many eatieries near by and within walking distance. The staff weren't the most attentive at the desk, I had to wait both times for several minutes. Overall for the convenience to HAAF, where our son is stationed , we would stay again.
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月29日的回應
Nicole, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 不錯

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good experience. Check in was quick, helpful staff. Nice and clean property. Room was clean and quiet. Bed was ok and pillows were uncomfortable. They charge extra for parking and breakfast, not good.
於 2023 年 11 月住了 2 晚
Owner 於 2023年11月28日的回應
Steven, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 一般

Leigh

商務旅客
讚好：客房舒適度
Meh.
The staff has the lovely southern manners. They are very inefficient. I had to wait quite a while to check in. Parking is crazy expensive for a suburban hotel. Breakfast is a substantial amount extra. My toilet seat was broken. The repair guy spoke zero English. He tried to access my room while I was in my PJs. It never got fixed during my stay. They make up rooms every other day. After a long hard day, I had to track down coffee. Then when it was my day, I wanted to chill in my room and have coffee, FaceTime with my daughter and prepare for my trip to Rome. In 5 days, my room was serviced once.
於 2023 年 11 月住了 5 晚
Owner 於 2023年11月23日的回應
Leigh, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 一般

Grant

於 2023 年 11 月住了 1 晚
Owner 於 2023年11月22日的回應
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 欠佳

Miranda

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Disappointed Stay
Parking is a nightmare. Shower didn't have hot water.
於 2023 年 11 月住了 2 晚
Owner 於 2023年11月20日的回應
Thank you for taking the time to review us, Miranda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 優異

Robbie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The property is in good shape, the rooms are spacious and clean. Beds were comfortable a/c worked well. The staff was very helpful. The location is the best and you can do anything downtown with ease. Would recommend this hotel and would stay again.
於 2023 年 10 月住了 1 晚
Owner 於 2023年11月21日的回應
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 優異

Maria Nella

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo muy bien el personal muy atentos
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月20日的回應
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 不錯

Kurt

讚好：職員與服務
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月10日的回應
Kurt, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 優異

Joann (Hinesville)

於 2023 年 11 月住了 1 晚
Owner 於 2023年11月29日的回應
Joann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 欠佳

Yoshiro

不滿：整潔度和住宿狀況
Trash cans outside overflowing, hall carpet dirty, shower malfunctioning and early day receptionist should find a non customer oriented employment.
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月7日的回應
Thank you for taking the time to share your feedback about your recent stay, Yoshiro. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 優異

Sergio

讚好：整潔度和職員與服務
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月8日的回應
Sergio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 欠佳

Maria (Alpharetta)

多人同遊
讚好：整潔度和設施服務
不滿：職員與服務
We had to wait almost 4 hours to be checked in because the rooms weren't ready. They gave us the room almost at 7pm. The coffee maker wasn't working on the room. They brought a new one and they entered the room when my friend was taking a shower and no one else was in the room. After we complained, They justfied that they knocked 3 times before going in. But the guy didn't decide to leave once they heard the shower. That was not OK.
於 2023 年 10 月住了 1 晚
Owner 於 2023年11月3日的回應
Thank you for taking the time to review us, Maria. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 一般

Adam (Greer)

於 2023 年 10 月住了 2 晚
Owner 於 2023年11月23日的回應
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 優異

Tyler

於 2023 年 10 月住了 1 晚
Owner 於 2023年11月6日的回應
Tyler, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 優異

Gabriel

讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Owner 於 2023年11月3日的回應
Gabriel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 欠佳

James

多人同遊
不滿：整潔度、設施服務和住宿狀況
Broken blinds, dirty and stained carpet, no safe, Dirty wall services. Not up to Hilton standards.
於 2023 年 10 月住了 3 晚
Owner 於 2023年11月3日的回應
Thank you for taking the time to share your feedback about your recent stay, James. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 欠佳

JoAnn

家人同遊
Dirty bathroom, stains on the bedding, the bathroom had mold at the bottom of the outside of the bathtub. The food I ordered from the kitchen was burnt. When I complained they said they’d take care of it. They didn’t take care of it. I will post on Facebook how dirty and disgusting it was.
於 2023 年 10 月住了 4 晚
Owner 於 2023年10月31日的回應
Thank you for taking the time to review us, JoAnn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

4/10 欠佳

Pamela

於 2023 年 10 月住了 1 晚
Owner 於 2023年11月20日的回應
Thank you for taking the time to review us, Pamela. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.