I asked for tax refund form while I checked in, the lady said the hotel will give it to me when I checked out. When I checked out in the morning, the gentleman seemed not sure about what to do, and gave me nothing and said you are good to go. I got no invoice and no tax refund letter to get my tax back at the airport. This is really not professional and made me lost money. I stayed in L7 hotel in previous days, they prepared everything by themselves while I checked out. Room is small and crowded, especially shower room, there is no hooks to hang towels up. Quality of beds is good. Location find, building is new and clean. The air-conditioner just blew cold wind to the bed, it was cold and uncomfortable. I turned it down but still keep blowing wind......