外觀

相鐵酒店・喜普樂吉首爾明洞的評價

4 out of 5

評價

8.6

優異

10 分評分,優異;1012 則評價中有 486 則" "
8 分評分,不錯;1012 則評價中有 340 則" "
6 分評分,一般;1012 則評價中有 128 則" "
4 分評分,欠佳;1012 則評價中有 41 則" "
2 分評分,很差;1012 則評價中有 17 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Vivian

於 2024 年 2 月住了 3 晚

8/10 不錯

Wing Yee

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is good. Convenience to go different stations.
於 2023 年 12 月住了 3 晚
Front Office Bella Lee 於 2024年1月26日的回應
Dear Valued Guest,Warm greetings from The Splaisir Myeong-dong! Thank you so much for your review of our hotel. We are glad to hear that you were satisfied with the location of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely yours, Front Office Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong

10/10 優異

HO MING

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel nears bus stops and metro, Myeong-dong just 5 mins walking, a super convenient choice in Seoul. Hotel facilities and rooms are new. However bath room design are strange, lack to cleaning are difficult. Toilet were not really clean and wooden bath tub filled with white particles. Overall it was a special and nice experience living in here.
於 2024 年 1 月住了 1 晚
SPLAISIR Myeong-dong Bella Lee 於 2024年1月9日的回應
Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you very much for staying our hotel this time. We apologize for the inconvenience caused by the design of our hotel bathroom. we will convey the customer's opinion to the related department for improvement.Once again, we sincerely apologize for any inconveniences.Warm Regards,SPLAISIR Myeong-dongBella Lee

6/10 一般

Kam Keung

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Line friends房好靚,但有改善空間
酒店係三個地鐵站中間,算係方便,但要推BB車就比較麻煩,要行10幾分鐘,因為韓國好少lift,仲要推上斜路去酒店。酒店樓下就有便利店,咖啡店,幾方便。 唯一我哋遇到唔好就係有一日無要求執房,夜晚翻到去就見到執咗一半,d毛巾仲要掉係廁所地方,又唔執走,又無換新俾我哋,感覺好差。好彩我哋都仲有自備面巾,夠用就無向酒店投訴啦,加上夜晚翻嚟都累。
於 2023 年 12 月住了 6 晚
斯普莱瑟酒店明洞 Bella Lee 於 2024年1月1日的回應
尊敬的客人您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的卫生方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们的卫水平。再次感谢您的评论,期待您的再次光临。谢谢您。斯普莱瑟酒店明洞Bella Lee

10/10 優異

CHRISTOPHE

於 2023 年 10 月住了 1 晚
Bruce Kang 於 2023年11月24日的回應
Dear Valued Guest,Warm Greetings from The SPLAISIR Myeong-dong.Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Seoul, The fact that you choose the SPLAISIR Myeong-dong is an honor to us.We are really pleased to hear that you enjoyed your stay.Looking forward to welcoming you again soon.Sincerely yours,Sotetsu Hotels The Splaisir Seoul MyeongdongBruce Kang

6/10 一般

PUI YI

讚好:職員與服務
房間舊,有積麈,check out 後寄存行李要付費,入住體驗一般。
於 2023 年 10 月住了 4 晚
相鉄スプラジール明洞 於 2023年11月1日的回應
お客様各位この度はスプラジール明洞をご利用頂きまして誠にありがとうございました。また、客室の様々な問題でご迷惑をおかけし、大変申し訳ございませんでした。 客室内に問題がある場合、フロントスタッフに申し付け頂ければ迅速な解決に努めて参ります。状況によっては客室変更のご案内をさせて頂く場合もございます。次回ご宿泊された場合はいつでもフロントまでご連絡下さいませ。 この度のお客様の貴重なご意見のおかげで、客室は修理され、今後ご宿泊される他のお客様も快適にお過ごし頂ける客室をご準備すること。 改めてお詫び申し上げ、貴重なご意見をいただき、誠にありがとうございます。相鉄スプラジール明洞

8/10 不錯

Chi Man

讚好:整潔度、職員與服務和住宿狀況
When checked-out, I requested to put the luggages at the reception and I was told I had to pay 6000 won. It was my first time in the hotel that I was required to pay for the luggage storage fee. The hotel location was near to the airport shuttle bus. The location is nice.
於 2023 年 8 月住了 1 晚
Sotetsu Hotels The Splaisir Seoul Myeongdong 於 2023年9月8日的回應
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments regarding the luggage storage fee and the hotel's location.We apologize for inconvenience caused by the luggage storage fee. Recently, our hotel has installed a locker so that we can store our guests' luggage more safely. However, I fully understand that you may feel uncomfortable because there will be a charge for using this facility. We will review this issue with our hotel management team to ensure that we try to find ways to improve it in the future.On a positive note, We understand that easy access to transportation is important for our guests, and we strive to provide a convenient location for their convenience.Once again, we appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will help us improve our services, and we hope to have another opportunity to welcome you back in the future for a more enjoyable experience.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong

8/10 不錯

Wai Sze Chris

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚

10/10 優異

Yee Kwan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
員工會講英文和日文,服務態度好 Coffee shop食物新鮮好吃
於 2023 年 4 月住了 2 晚
斯普莱瑟酒店明洞 於 2023年4月24日的回應
尊敬的客人们您好感谢光顾斯普莱瑟酒店首尔明洞留下您宝贵的意见。能过提供给您满意的感受是我们的第一条。您的反馈也会给全员工带来极大的鼓励。我们还会期待您的下次光临。热烈感谢各位的支持和厚爱。谢谢。斯普莱瑟酒店明洞

8/10 不錯

KWOK

讚好:職員與服務
於 2023 年 1 月住了 5 晚
The SPLAISIR Myeong-dong 於 2023年2月8日的回應
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong

10/10 優異

Ho Shan

親子同遊
讚好:整潔度、職員與服務和設施服務
We booked a family room and I think the hotel is marvellous. My kids were very happy with the decoration. Within 5-10mins to subway and is really a good choice.
於 2023 年 1 月住了 2 晚
The SPLAISIR Myeong-dong 於 2023年1月31日的回應
Dear Valued Guest,Thank you for staying with The SPLAISIR Myeong-dong and sharing your detail experience with other travelers on the Trip Advisor. There is no greater satisfaction than receiving kind words from a valued guest.It is good to hear that your stay was great with us. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome. We will discuss how we can improve it for our guests. Once again, thank you very much for choosing our hotel and taking the time to leave a warm review. We hope your previous stay and experience will bring you back to our hotel.Warm Regards,The SPLAISIR Myeong-dong

2/10 很差

choi shing

於 2022 年 12 月住了 3 晚
The SPLAISIR Myeong-dong 於 2022年12月30日的回應
Dear Valued Guest,Warm greetings from The SPLAISIR Myeong-dong. We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at The SPLAISIR Myeong-dong. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely yours, The SPLAISIR Myeong-dong

10/10 優異

Ellen

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The SPLAISIR Myeong-dong 於 2022年12月22日的回應
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong

10/10 優異

Chun Chung

於 2022 年 12 月住了 7 晚

6/10 一般

HOI YIU

多人同遊
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
淋浴池有破,沒辦法用
於 2022 年 11 月住了 6 晚
斯普拉齐尔明洞 於 2022年12月13日的回應
您好,顾客。感谢您利用我们Spragir明洞,抽出宝贵的时间分享您的住宿经验。入住时未能为顾客提供满意的服务,对此表示衷心的歉意。 我们将以您说的部分为基础,对细节进行彻底的研究,提供提高的服务。感谢您为斯普拉齐尔明洞的进一步发展给予的毫不吝惜的忠告,我们将努力以更好的服务报答您。谢谢。斯普拉齐尔明洞

10/10 優異

Wing Yan

於 2022 年 12 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 5 晚
The SPLAISIR Myeong-dong 於 2022年12月9日的回應
Dear Valued Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Currently, our hotel offers a variety of benefits to its members. Typically, we provide a gift certificate for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower than other hotel reservation sites.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Sincerely yours,The SPLAISIR Myeong-dong

8/10 不錯

MEI HSUAN

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點方便但要爬坡才能到
約10分鐘步行到明洞或市廳站,但飯店位在斜坡上推行李很累,旁邊步行5分鐘有郵局,要寄送東西回台灣很方便。需要注意兩個點:浴缸有浴簾但非常容易水流到地板,注意積水、枕頭超級軟沒有支撐性
於 2022 年 11 月住了 4 晚
斯普拉齊爾明洞 於 2022年12月2日的回應
您好,顧客。斯普拉齊爾明洞! 真心感謝您花寶貴的時間留下寶貴反饋。首先,對使用酒店帶來不便和不便,深表歉意。 我們會一一報告顧客指出的改善事項,以便立即進行改善。 積極反映顧客精心留下的反饋,爲使用Spragir明洞的顧客提供滿意以上的住宿經驗,我們將不斷努力和發展。 再次真心感謝您使用我們酒店,希望您能以更加進步的面貌再次接待您。謝謝。斯普拉齊爾明洞

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 3 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年3月4日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月24日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月18日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月11日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

8/10 不錯

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
說是櫃檯有會說中文的,但問了好幾次,都沒有會說的。
於 2020 年 1 月住了 4 晚
斯普莱瑟酒店明洞 於 2020年2月13日的回應
尊敬的客人 您好!感谢您的入住并在百忙中对我们进行点评。很抱歉给您带来了不好的入住体验,针对您对我们酒店提出的宝贵意见,我们会努力整改。希望您再能给我们一次为您服务的机会,酒店全体员工期待您再次入住,祝您身体健康。谢谢! 斯普莱瑟酒店明洞

4/10 欠佳

RonaldSiu (Hong Kong)

伴侶同遊
讚好:整潔度和設施服務
優點: 酒店地點十分近明洞樂天百貨及明洞大街, 樓下附近已有3間便利店 Line friend 主題房 佈置跟客房介紹一樣 裝飾得十分用心 缺點: 空調只有暖氣, 而沒有冷氣選擇, 不知是否因為冬天關係 入住時不幸地剛巧遇上工地進行, 早上6點已聽到很嘈吵的聲音 洗澡時去水很慢, 正常洗澡時間10-15分鐘, 腳下已儲水過腳眼位置, 翌日已向前台反映但情況沒有改善, 唯有每數分鐘關水一次 早餐buffet 選擇比較少
於 2020 年 1 月住了 3 晚
斯普莱瑟酒店明洞 於 2020年2月9日的回應
尊敬的客人 您好!感谢您的入住并在百忙中对我们进行点评。很抱歉给您带来了不好的入住体验,针对您对我们酒店提出的宝贵意见,我们会努力整改。希望您再能给我们一次为您服务的机会,酒店全体员工期待您再次入住,祝您身体健康。谢谢! 斯普莱瑟酒店明洞

8/10 不錯

po yiu

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2020 年 1 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月7日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

2/10 很差

真實旅客

多人同遊
不滿:職員與服務和客房舒適度
絕對不會再來住
服務態度差,房卡一直失效⋯⋯住宿三天房卡失效了三次⋯櫃檯人員也不夠親切⋯下次絕對不會再來住了!這樣的飯店對不起他是4星級!
於 2020 年 1 月住了 2 晚
斯普莱瑟酒店明洞 於 2020年2月5日的回應
尊敬的客人 您好!感谢您的入住并在百忙中对我们进行点评。很抱歉给您带来了不好的入住体验,针对您对我们酒店提出的宝贵意见,我们会努力整改。希望您再能给我们一次为您服务的机会,酒店全体员工期待您再次入住,祝您身体健康。谢谢! 斯普莱瑟酒店明洞

6/10 一般

Wai Ki

家人同遊
讚好:職員與服務和客房舒適度
一般般,有啲垃圾在床下底發現,水煲漏水,浴缸滲水。
於 2020 年 1 月住了 2 晚
斯普莱瑟酒店明洞 於 2020年2月5日的回應
尊敬的客人 您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的卫生方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们的卫水平。再次感谢您的评论,期待您的再次光临。谢谢。 斯普莱瑟酒店明洞

6/10 一般

真實旅客

親子同遊
讚好:職員與服務
水壓不太夠,不夠地方掛衣服,毛巾內有頭髪。但有一天沒有按下清潔房間,沒有清房但都馬上叫人幫我去清潔。我感恩。
於 2020 年 1 月住了 4 晚
斯普莱瑟酒店明洞 於 2020年1月31日的回應
尊敬的客人 您好!感谢您的入住并在百忙中对我们进行点评。很抱歉给您带来了不好的入住体验,针对您对我们酒店提出的宝贵意见,我们会努力整改。希望您再能给我们一次为您服务的机会,酒店全体员工期待您再次入住,祝您身体健康。谢谢! 斯普莱瑟酒店明洞

6/10 一般

真實旅客

於 2020 年 1 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月29日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月29日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月23日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

於 2020 年 1 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年1月23日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

8/10 不錯

Kai Mun

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
本人是訂了主題房, 非可愛, 地方整潔,接待員有禮貌.但早餐就可以唔訂都得. 搭機場巴士就在對面下車.是方便過地鐵.
於 2020 年 1 月住了 1 晚
斯普莱瑟酒店明洞 於 2020年1月29日的回應
尊敬的宾客您好 非常感谢您选择入住我们酒店并分享您的入住感受! 听到您对我们酒店的主题房很满意,我们非常的开心! 给每个客人提供最佳服务是我们的第一条,我们还会努力展现进步,希望您下次光临。 斯普莱瑟酒店明洞

8/10 不錯

Seoul

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
冬天時冷氣不通調較 比較焗促 房間隔音有待改善 但房間整體乾淨 洗手間亦比一般酒店大 距離地鐵站大約10分鐘
於 2019 年 12 月住了 4 晚
斯普莱瑟酒店明洞 於 2020年1月29日的回應
尊敬的客人 您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的设施方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们设施。再次感谢您的评论,期待您的再次光临。谢谢。 斯普莱瑟酒店明洞

8/10 不錯

Hoi Ho

讚好:職員與服務和客房舒適度
Not ready clean
於 2019 年 12 月住了 2 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2020年2月3日的回應
Dear Valued Guest, Warm greetings from Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong. We give our sincerest apology for any inconvenience there may have been. We will make an effort to make enhancements to deliver a more comfortable stay at Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong. Again, thank you so much for your valued comment and we all hope to have an honor to welcome you again in the near future. Sincerely yours, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
quite good
於 2019 年 12 月住了 5 晚
From reservation officer Alicia 於 2019年12月30日的回應
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong. We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong. If there's any further assistance, please do not hesitate to contact us. Thank you! From reservation officer Alicia

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
If bath room have full close is well. Location near to station. Have tuck shop near the hotel.
於 2019 年 12 月住了 2 晚
From reservation officer Alicia 於 2019年12月24日的回應
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong. We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong. If there's any further assistance, please do not hesitate to contact us. Thank you! From reservation officer Alicia

6/10 一般

Lai Sze

多人同遊
讚好:整潔度和職員與服務
不滿:客房舒適度
於 2019 年 12 月住了 5 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月23日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間很大很舒服,浴室跟廁所是分開的這個設計很好,很整潔,整體很好,不過地點距離明洞要走15分鐘同埋有斜路,除了這個其他都好好
於 2019 年 12 月住了 3 晚
斯普莱瑟酒店明洞 於 2019年12月23日的回應
尊敬的客人们您好 感谢光顾斯普莱瑟酒店首尔明洞留下您宝贵的意见。能过提供给您满意的感受是我们的第一条。您的反馈也会给全员工带来极大的鼓励。我们还会期待您的下次光临。 热烈感谢各位的支持和厚爱。谢谢。 斯普莱瑟酒店明洞

8/10 不錯

真實旅客

於 2019 年 12 月住了 2 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月16日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

4/10 欠佳

Wing yan

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Discontent with Check-in; location OK
During check-in, I was told that my reservation for the last day of my trip is of a twin-bed room while the rest is a double bed room... I was not aware I made such a "mistake" but the hotel insisted I must check out at 12 and check-in again at 3pm... which I have to pack and unpack my luggages again... When I requested for staff to help transfer my luggages to the new room, I was rejected as well which makes my stay very inconvenient and unpleasant. The room is so stuffy that even i set the temp of air con to a very low one (18 degree celsius) i still feel very hot. Good point is that the staff who attended to my call from room is very friendly and efficient to my requests. Location is easy to find and within 15-minute walk to myeong-dong
於 2019 年 12 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月12日的回應
Dear Valued Guest, Warm greetings from Sotetsu Hotels THE SPLAISIR Seoul Myeond-dong. Thank you so much for sharing your experience at Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong and for this thoughtful comment. We will definitely deliver your opinion with every department to rectify all those problems you have shared with us. In addition, we will make sure that our staffs are aware of your kind comments. Again, thank you so much for taking your time for this valued comment and we all hope to have another chance to welcome you with improved, excellent service quality again in the near future. Sincerely yours, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

6/10 一般

RittyChan (Hong Kong)

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
在酒店往機場非常方便,路口就有機場巴士站!附近就係南大門市場,購物方便,大量童裝可以選購,仲開到好夜!酒店大堂員工都非常友善,但房間內浴室就缺點多多,淋浴地方玻璃門關不到,沖涼時令水濺出外,廁所濕晒,又沒有地方掛起毛巾及衣服非常不便!洗手盆位置水龍頭側埋一邊,又令水濺到枱面上,基本上廁所設施唔掂!房間都算大,打開兩個喼都冇問題!
於 2019 年 11 月住了 4 晚
斯普莱瑟酒店明洞 於 2019年12月16日的回應
尊敬的客人 您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的服务和设施等方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们的服务。再次感谢您的评论,期待您的再次光临。谢谢。 斯普莱瑟酒店明洞

6/10 一般

真實旅客

多人同遊
距離太遠
其實距離有點遠,沒有為客人叫外賣炸雞服務,回到酒店才知道,晚上又要跑回很遠明洞這邊再買,一來一回都一個小時,太累人,出行不太方便,只是去南大門最近,旁邊有間24小時EmarK,整毎房間沒有掛扣,太冷天時,外套及大衣都沒有地方掛,除了這些,整體也算可以
於 2019 年 11 月住了 3 晚
From reservation officer Alicia 於 2019年12月10日的回應
Warm greetings from Sotetsu Hotels the Splaisir Seoul Myeong-dong. We sincerely hope that your comfortable stays at Sotetsu Hotels the Splaisir Seoul Myeong-dong. If there's any further assistance, please do not hesitate to contact us. Thank you! From reservation officer Alicia

8/10 不錯

真實旅客

多人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 5 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年12月3日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

6/10 一般

真實旅客

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
酒店的環境及設施OK。但整理房間的服務員真的很有問題,我們2人入住,今天給我們3支牙刷,昨天給你兩支牙刷,後天給你3支牙刷,數目日日不同;洗頭水及沐浴露也一样... 前台員工不太願意幫忙,態度一般。
於 2019 年 11 月住了 7 晚
斯普莱瑟酒店明洞 於 2019年11月22日的回應
尊敬的客人 您好!感谢光顾斯普莱瑟酒店明洞,并抽出宝贵的时间与我们分享您的住宿经验。 很抱歉的看到我们的服务和设施等方面均没有达到您的期望,我们会和相关部门沟通努力提高和改进我们的服务。再次感谢您的评论,期待您的再次光临。谢谢。 斯普莱瑟酒店明洞

10/10 優異

KC (HK)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good service and environment Nice staff make customers will come back
於 2019 年 11 月住了 3 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年11月21日的回應
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sotetsu Hotel THE SPLAISIR Seoul Myeond-dong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

6/10 一般

真實旅客

家人同遊
不滿:整潔度
入住感受
於 2019 年 10 月住了 3 晚
斯普莱瑟酒店明洞 於 2019年11月22日的回應
尊敬的宾客您好 非常感谢您选择入住我们酒店并分享您的入住感受!感谢您的宝贵意见,为每一位宾客提供热情周到的服务是酒店全体员工的职责,真诚期待您的再次光临!谢谢。 斯普莱瑟酒店明洞

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong 於 2019年10月23日的回應
Dear Valued Guest, Thank you so much for your kind valuable feedback after staying at our hotel. Your praise points are highly appreciated and we are always striving on providing the best service for our guests. Thank you again and we do look forward to your next visit soon. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
這個酒店地下沒地毯,感覺乾淨點。另外去明洞只需5分鐘,很方便。酒店附近有一間24小時便利店,對面也有一間很好吃的面包店,早餐也很方便。
於 2019 年 9 月住了 4 晚
斯普莱瑟酒店明洞 於 2019年10月4日的回應
尊敬的客人们您好 感谢光顾斯普莱瑟酒店首尔明洞留下您宝贵的意见。能过提供给您满意的感受是我们的第一条。您的反馈也会给全员工带来极大的鼓励。我们还会期待您的下次光临。 热烈感谢各位的支持和厚爱。谢谢。 斯普莱瑟酒店明洞

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 4 晚
Sotetsu Hotels THE SPLAISIR Myeong-dong 於 2019年10月3日的回應
Dear Valued Guest, Warm greetings from Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong. Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Sotetsu Hotels THE SPLAISIR Myeong-dong