I called earlier trying to switch the date of my booking (although it turned out to be not necessary given a change in my business trip plan), but the representative was not super friendly over the phone. Sounded cold and wasn't helpful.
However, when I arrived at the hotel, staff and everything had been great. People were polite and kind, always greeted me when I walked over. I also very much enjoyed the cocktail hour at the executive floor. If the service over the phone could have been better, overall experience will be excellent!!!