Staff is nice and room is clean. No bad smell in the room. Everything is good and very convenient for shopping. Definitely would like to stay next time.
真實旅客
於 2018 年 12 月住了 2 晚
Dorothy 於 2018年12月28日的回應
Thank you for sharing your feedback with us regarding your recent stay. I was delighted to read that you found our staff nice and room is clean. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.
Location is convenient, just next to a huge and modern shopping plaza. MTR station is beside the hotel. Bathroom is spacious with both shower and bath tub. Toilet is separated and can be used alone. Size of TV screen is above average standard. Wardrobe is also big.
The only unsatisfactory thing is that you need to take a lift to 7th floor (check-in and out counter) and transfer to another lift to access accommodation floors. Soundproofing between the door and the corridor needs improvement.
TAN PANG
於 2018 年 8 月住了 1 晚
Dorothy 於 2018年9月27日的回應
Dear customer
Thank you for sharing your feedback with us regarding your recent stay. I was delighted to read that you found our hotel convenient location and good facility.
Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.
nice location which very close to metro and shoppi
nice location which very close to metro and shopping mall, staff is friendly and helpful.
good experience for family and business.
highly recommend to friend for revisit.
Peggy
於 2018 年 7 月住了 3 晚
Dorothy 於 2018年8月16日的回應
Thank you for taking the time to share your stay experience with us.
We are glad that you were satisfied with our convenient location and our kindly staff. Your generous praise will certainly be shared with the team. We hope to welcome you back again in the near future.
Good location close to the metro. A big shopping mall downstair. Hotel is new but the bar at 47th floor is only open after Aug 2017.
Pat
10/10 優異
Marcela
2024年2月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
Marcela
於 2024 年 2 月住了 6 晚
8/10 不錯
woohyeon
2023年12月23日
woohyeon
於 2023 年 12 月住了 2 晚
8/10 不錯
Akihiko
2023年12月18日
Akihiko
於 2023 年 12 月住了 3 晚
4/10 欠佳
Stefano
商務旅客
2023年6月29日
讚好:整潔度和住宿狀況
不滿:職員與服務
NO English Language!!!!!!!!!!!!!!!
From a Group like Hyatt,I DEMAND that the staff speak English! find someone who speaks English (apart from reception) is impossible! there is basically no way to communicate if you don't speak Chinese! UNACCEPTABLE!!!
Stefano
於 2023 年 6 月住了 3 晚
10/10 優異
Li Fong
商務旅客
2023年5月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Li Fong
於 2023 年 5 月住了 9 晚
10/10 優異
真實旅客
2023年4月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent customer service. Very helpful staff . I will be back to stay again !
真實旅客
於 2023 年 3 月住了 11 晚
8/10 不錯
Cristofer
2020年1月13日
Cristofer
於 2020 年 1 月住了 2 晚
6/10 一般
真實旅客
2020年1月8日
讚好:整潔度、設施服務和住宿狀況
방은 금연실이지만 복도에는 담배냄새가 정말 심했어요. 그리고 청소하시는 분들은 정말 친절하신데 데스크 직원 분들은 글쎄요. 체크인할때도 체크아웃할때도 별로였어요. 데스크 직원들 말고 다른 직원 분들은 친절합니다. 2019년7월부터인가 규정이 바껴서 칫솔이나 면도기같은 일회용품이 제공되지 않아요. 다만 슬리퍼랑 샴푸들은 제공됩니다. 칫솔 한개에 25위안 받아요. 꼭 챙겨가세요. 이 호텔의 장점은 3,4호선 진샤지앙루 2번출구로 나오면 바로 있어요. 그리고 쇼핑몰이 있어서 쇼핑이나 먹을것들 한번에 해결 가능합니다. 중국에서 숙소가 지하철역이랑 가까운거 은근 무시못해요. 중심시내지랑 가까운 곳은 아니지만, 쇼핑몰이 붙어있어서 편하니 숙박시 참고하세요.
真實旅客
於 2020 年 1 月住了 3 晚
Cathy 於 2020年2月10日的回應
Thank you for taking the time to share your recent experience with us. My sincere apologies for the cigarette smell and disappointing experience with our staff you had during your stay. We appreciate and take your feedback seriously. These comments have been relayed to the hotel management team. We will continue to improve the service to ensure it reflects consistently with the Hyatt brand
2/10 很差
Hang te
商務旅客
2020年1月8日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Location is ok, but all the facility are not good and a little bit dirty on desk or chair, also you can head someone keep making noise and the wind is also very Josie, over all it’s not worth to spend money on this property
Hang te
於 2020 年 1 月住了 2 晚
Cathy 於 2020年1月8日的回應
Thank you for taking the time to share with us your recent experience. My sincere apologies for the disappointing experience you had during your stay, especially for the housekeeping and noise. We appreciate and take your feedback seriously. These comments have been relayed to the Housekeeping department and hotel management team. We will continue to improve the facility quality and service to ensure it reflects consistently with the Hyatt brand.
6/10 一般
KS (Singapore)
伴侶同遊
2019年12月29日
讚好:整潔度和職員與服務
Aircon cannot be adjusted due to centralized Aircon. Had to change room in the middle of the night.
KS
於 2019 年 12 月住了 3 晚
Cathy 於 2020年1月2日的回應
Thank you for taking the time to share your feedback with us during your recent visit. I am sorry to hear about your disappointing experiences in the hotel. Please accept our sincere apologies for the centralized Aircon system and your feedback has been shared with the staff.
8/10 不錯
真實旅客
家人同遊
2019年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very convenient place for family
真實旅客
於 2019 年 12 月住了 4 晚
Cathy 於 2020年1月2日的回應
Dear customer, thank you so much for sharing your feedback with us regarding your recent stay. I was delighted to read that you are satisfied with the experience in the hotel. Hope you had a good time with your family here. We look forward to welcoming you back very soon.
10/10 優異
Vincent
商務旅客
2019年12月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great service
Great food
Nice rooms big and cozy
Vincent
於 2019 年 12 月住了 3 晚
Cathy 於 2020年1月2日的回應
Thank you for sharing your feedback with us. I was delighted to read that you were satisfied with the service and room . Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.
8/10 不錯
真實旅客
商務旅客
2019年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
6/10 一般
真實旅客
家人同遊
2019年12月9日
讚好:設施服務
不滿:整潔度
청소상태가 안 좋았어요
테이블 밑에 먼지덩어리가 뭉쳐있었고 다음날 청소해달라고하고 외출했는데 전반적 비품만 체크하고 청소는 안했는지 전날 먼지는 그대로.
보이는 곳만 대충 치웠다는 느낌
조식도 그냥 그저그런정도
직원들의 친절도도 보통
기대를 많이 하지않는다면 그냥 지낼만하다
真實旅客
於 2019 年 12 月住了 2 晚
Cathy 於 2019年12月11日的回應
Thank you for taking the time to share with us your recent experience. My sincere apologies for the disappointing service you experienced during your stay, especially for the housekeeping and breakfast. We appreciate and take your feedback seriously. These comments have been relayed to the Housekeeping department and Food & Beverage management team. We will continue to reinforce the trainings of our associates to ensure it reflects consistently with the Hyatt brand.
10/10 優異
Ron (Tel Aviv)
商務旅客
2019年11月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was large and spacious, plenty of closet room, and easy Internet access. The large sized bed was firm and there was both a shower area and a bath.
Ron
於 2019 年 11 月住了 4 晚
Cathy 於 2019年12月4日的回應
Dear customer, thank you so much for sharing your feedback with us regarding your recent stay. I was delighted to read that you are satisfied with the room and facilities. Your generous praise will certainly be shared with the team. We look forward to welcoming you back very soon.