This was the first time I visited SH and the service that MO provided exceeds my expectation:
1) First the check-in/out procedure at L2 club lounge was efficient;
2) The view was amazing and you could enjoy a nice sunny walk next to the river;
3) The buffets were excellent and so as the package of executive service included;
4) Great location;
5) Swimming pool is very large and spacious;
6) Staff are very kind and provided customer service that paid attention to details (especially Catherine @ L2 - she is always efficient, patient, eloquent, and keen to help!).
man iong
於 2019 年 10 月住了 1 晚
Clemens Hoerth 於 2019年12月16日的回應
Dear Guest,
Thank you for sharing your Mandarin Oriental, Pudong, Shanghai stay with the Hotels.com community.
I am honored to read that you are satisfied with your stay and delighted to know that you enjoyed our hotel’s location, facilities as well as the professional service delivered by our colleagues. It is very encouraging to the whole hotel team that our efforts to deliver excellence is successful.
I look forward to welcoming you back to Shanghai soon.
Kind regards,
Clemens Hoerth
General Manager
10/10 優異
Lingju
2019年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lingju
於 2019 年 10 月住了 1 晚
10/10 優異
真實旅客
2019年9月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 9 月住了 1 晚
10/10 優異
CHU
2019年9月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHU
於 2019 年 9 月住了 1 晚
10/10 優異
yuk yu
2019年8月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Just a
yuk yu
於 2019 年 8 月住了 1 晚
8/10 不錯
Wan Jung
2019年8月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wan Jung
於 2019 年 8 月住了 2 晚
8/10 不錯
真實旅客
2019年8月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 1 晚
6/10 一般
Kaijia
2019年7月14日
不滿:職員與服務
Disappointing but ok.
Neither professionalism nor efficiency of front desk is favorable.This hotel is dwarfed by comparison with the one in Hongkong,where service and quality are way better than here.
Dear Guest,
It was a pleasure having you with us and we would be honored to welcome you back to our hotel for another wonderful stay.
Kind regards,
10/10 優異
HO YIN
2019年2月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HO YIN
於 2019 年 2 月住了 1 晚
Clemens Hoerth 於 2019年3月13日的回應
Dear Guest,
We are very grateful for having you stayed with us, thank you so much for having taken the time to share your review with the Expedia community.
We would be honored to welcome you back to our hotel for another wonderful stay in the near future.
Kind regards,
8/10 不錯
TC
2019年2月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place and good facilities. Will recommend to others.
TC
於 2019 年 2 月住了 2 晚
Clemens Hoerth 於 2019年3月13日的回應
Dear Guest,
We are very grateful for such a wonderful feedback. It was a pleasure having you with us and to read that you enjoyed our services and facilities, as well as the swimming pool. We would be honored to welcome you back to our hotel for another memorable stay in the near future.
Kind regards,
10/10 優異
KA NAM
2019年1月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Business Trip
Nice view and assigned to a higher floor, room is comfortable
KA NAM
於 2019 年 1 月住了 4 晚
Clemens Hoerth 於 2019年3月13日的回應
Dear Guest,
Thank you for choosing to stay with us at Mandarin Oriental Pudong, Shanghai, with your recognition of our room and view.
We look forward to the pleasure of welcoming you back to our hotel for another exceptional stay in the near future.
Warm regards,
10/10 優異
Bo
2018年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bo
於 2018 年 12 月住了 1 晚
4/10 欠佳
真實旅客
2018年11月12日
不滿:客房舒適度
Far away from Metro, call centre staff were not helpful, not able to clearly tell how to get there