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上海龍之夢萬麗酒店的評價

4.5 out of 5
上海龍之夢萬麗酒店
長寧路 1018 號, 長寧區, 上海市, 上海市

評價

8.6

優異

10 分評分，優異；618 則評價中有 287 則" "
8 分評分，不錯；618 則評價中有 231 則" "
6 分評分，一般；618 則評價中有 61 則" "
4 分評分，欠佳；618 則評價中有 20 則" "
2 分評分，很差；618 則評價中有 19 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

2/10 很差

Sui Ching Micky

不滿：整潔度、職員與服務和住宿狀況
與3位朋友一同趁復活節到上海旅遊，入住後，發覺房間超級多塵，加床的被褥等等，朋友說有蝨咬，浴室熱水難調節，一下熱死，一下冷死，這都其次，主要是房間超熱，無法調控冷氣，問了前台，說有冷氣的，不過只是給鮮風，無言了，還說叫我們一係自行開窗，哈，第一次聽到有酒店說叫住客這樣做的。問有沒風扇，又說沒有，已經給完各住客了，只能說可以換房，不過換的房間只是鮮風會大一點，唉，救命，上海有一天高達30度，人到癲，最後，去了投訴，才給了一部冷風機……日後一定blacklist此酒店。在此告訴大家，要認真考慮考慮。
於 2024 年 3 月住了 3 晚
Winnie 於 2024年4月2日的回應
尊敬的賓客，您好！ 非常感謝您入住上海龍之夢萬麗飯店，並願意對本次入住進行迴響。 對於服務中的不足及由此引起的不便，我們感到非常抱歉，在此向您致以誠摯的歉意。 我們已向相關部門進行了迴響，同時竭力提高服務水平。 再次向您致歉，望您再給我們一次改正進步的機會。 真誠期待閣下的再次光臨！

8/10 不錯

HSING-YI

商務旅客
讚好：整潔度和職員與服務
The location is great and easy to commute by public transportation. Lots of dining options. The hotel is a bit dated, and the chair in my room is clearly worn off on the edge of the seat. The design of the shower floor keeps the shower water on the floor and always leaves a pond there. Hotel staff and service are nice.
Winnie 於 2024年3月29日的回應
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

4/10 欠佳

Ellie

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 8 晚
Winnie 於 2023年12月20日的回應
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

8/10 不錯

Celeste Yuhong

於 2023 年 11 月住了 5 晚
Winnie 於 2023年12月20日的回應
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

6/10 一般

Wing Tak

家人同遊
不滿：住宿狀況
洗澡用的水龍頭熱水溫度完全不受控制，一時過熱一次過冷，連續幾天情況都是一樣
於 2023 年 10 月住了 3 晚
Winnie 於 2023年10月31日的回應
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

8/10 不錯

MING HSEANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
有誠意解決問題
很好，寬敞明亮的房間
於 2023 年 10 月住了 2 晚
Winnie 於 2023年10月31日的回應
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The worst experiences I had so far. Took for more than 1 hour to check in since only 1 counter is opened . All my colleagues has experiences the same thing for those who arrived earlier or later than I am which means this is the normal practice for this hotel . A lot of the room is smelly , air con not working , and the worst of all no fridge in the room but did not even mention it when we check in !!! Everything just bad !!
於 2023 年 10 月住了 3 晚
Winnie 於 2023年10月25日的回應
Dear Guest, First and foremost thank you for taking your time to share your experience. Your feedback is very important in our continuous search for service excellence. We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly. Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have. Best Regards!

10/10 優異

Qing

讚好：職員與服務
於 2023 年 9 月住了 3 晚
Winnie 於 2023年10月7日的回應
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 優異

Chiali

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Winnie 於 2023年9月11日的回應
Dear Guest, Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again. Best Regards!

10/10 優異

MING HSEANG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
我的上海首選酒店！
環境好，直接就在地鐵2號線樓上！出入口通購物中心，商場又直通酒店！本身地鐵2號線又連通左、右二個機場還有虹橋火車站！實在太方便了！對面的「定西路」餐廳很多，愚園路更是很美很值得一逛的老街，散步其中非常賞心悅目！非常推薦的酒店！
房間
浴室
房間內夜景
於 2023 年 9 月住了 4 晚
Winnie 於 2023年9月8日的回應
尊敬的宾客，感谢您入住上海龙之梦万丽酒店。酒店致力于为客人提供优质，地道的住客体验。我们十分荣幸地得知您获得了舒心的入住体验。我们酒店直接与轨道交通2、3、4号线中山公园站相连接，并且融合了办公大楼与一家大型复合式购物中心。如此便利的地理位置，让您在旅程中不断发现惊喜。期待您的下次入住！

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
very old hotel
於 2023 年 9 月住了 1 晚
Winnie 於 2023年9月6日的回應
Dear Guest,Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us.We already delivered the message to our operation department, it is very important in our continuous search for service excellence. They will pay highly attention on it. Once again thank you for your valuable feedback and we would like to have another opportunity to host you at our hotel so you will have the truly Renaissance experience.

8/10 不錯

LIAOMING

於 2023 年 6 月住了 3 晚
Jessica 於 2023年7月7日的回應
Dear Guest,Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.Best Regards,

10/10 優異

Ya Ting

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務很棒
酒店一樓的Ivan專業又親切，幫助我們很多，下次來上海一定會再訪。
於 2023 年 6 月住了 3 晚
Jessica 於 2023年6月14日的回應
尊敬的宾客，非常感谢您下榻我们酒店，我们十分荣幸地得知您在上海龙之梦万丽酒店度过了美好的时光， 酒店所有的员工秉持“以人为本”的服务理念，尽心尽责为每位宾客提供优质服务。您对酒店的贴心服务给出很高的评价，让我们倍感荣幸和深受激励。我们会精益求精，提供更优质服务。 真诚地期待您的再次入住！

2/10 很差

Yin Pong Kenneth

於 2023 年 5 月住了 2 晚
Jessica 於 2023年7月7日的回應
Dear Guest,Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.Best Regards,

10/10 優異

Chien Hung (Kaohsiung City)

讚好：整潔度、職員與服務和住宿狀況
交通方便 樓下就是地鐵站
於 2023 年 5 月住了 4 晚
Jessica 於 2023年6月5日的回應
尊敬的宾客，感谢您入住上海龙之梦万丽酒店。我们衷心期待您的再次光临，再度获享愉悦的居停体验。

10/10 優異

Yik Chi

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 6 晚
Jessica 於 2023年6月1日的回應
Thank you for staying at Renaissance Shanghai Zhongshan Park Hotel! It’s a great appreciation for taking your time to share staying experience with us. Looking forward to seeing you again.

2/10 很差

Chak Chuen

商務旅客
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
No Air condition
They never open air condition. The weather was hot in Shanghai and their central heat makes the room and myself really uncomfortable for sleeping overnight. I had called them daily and they are not "approve" on opening air condition. It was the worst experienced i had with this hotel for the last 5 years.
於 2023 年 4 月住了 4 晚
lucy 於 2023年4月22日的回應
Thank you for staying at the Renaissance Shanghai Zhongshan Park Hotel! The issues and experiences mentioned in your feedback must have caused you trouble. We deeply understand and express our sincere apologies for not creating satisfactory services and experiences for you! I have conveyed your feedback to the service team and hotel management in a timely manner, and relevant improvement plans will be implemented immediately to ensure comfortable and convenient services are provided during your next stay.

8/10 不錯

Chichung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
lucy 於 2023年4月22日的回應
Thank you for choosing Renaissance Shanghai Zhongshan Park Hotel. We are looking forward to welcoming you in the near future.

4/10 欠佳

Kwok Man joeny

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
There is always a long gueue (5-6 guests) for check in and check out (mixed together). Each spend almost 5-10 min and 9nly w staffs in the reception desk..... I had waited for 30min and another 15min fir my invoice in the morning for check out.... almost muss my domedtib flight......!
於 2023 年 3 月住了 5 晚
Jessica 於 2023年6月7日的回應
First and foremost thank you for taking your time to share your experience on Trip Advisor. Your feedback is very important in our continuous search for service excellence.We did our sincere apologies for the inconvenience caused to you and we will bring attention of our team to your comments to ensure that changes are done accordingly.Hope you would allow us another opportunity to serve you better and enjoy our hospitality as many before have.Best Regards,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall a comfortable stay and convenient location for shopping and dining, only it takes too long for hotel room service to pick up the phone.
於 2021 年 12 月住了 1 晚
marcom 於 2021年12月27日的回應
We thank you so much for writing a great review on Expedia regarding your recent visit to Renaissance Zhongshan Park Hotel. We always put the satisfaction and comfort of our guests in the first place. We have passed your comments on to the relevant department. We look forward to welcoming you back before long.

10/10 優異

Jie

讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚
marcom 於 2021年11月24日的回應
尊敬的宾客，感谢您入住上海龙之梦万丽酒店。衷心期待您在不久的将来能够再次入住！

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
Marcom 於 2021年5月6日的回應
We are delighted that you enjoyed your recent stay in our hotel and thank you for your wonderful review. The hotel takes the center stage of Shanghai CBD and is situated over the Zhongshan Park Metro Station Lines2, 3 & 4. Such a uniquely convenient location assures that you will discover something wonderful in your every journey. Your feedback is very important in our continuous search for service excellence. We look forward to seeing you again in the near future.

8/10 不錯

LI

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常滿意
淋浴間的水壓不足，空調冷度不夠！其它非常棒
於 2021 年 3 月住了 7 晚
Marcom 於 2021年4月13日的回應
尊敬的宾客，感谢您入住上海龙之梦万丽酒店。感谢您对酒店的肯定，我们已将您的评论转达给了相关部门。衷心期待您在不久的将来能够再次入住！

10/10 優異

En Pu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 3 晚
MarCom 於 2020年11月23日的回應
尊敬的宾客，感谢您选择上海龙之梦万丽酒店。期待在不久的将来，您能再度光临。

10/10 優異

jijie

於 2020 年 5 月住了 1 晚
Eve Mao 於 2020年6月10日的回應
感谢您选择上海龙之梦万丽酒店，我们十分荣幸地得知您对此次入住感到满意。衷心期待您的再次光临。

10/10 優異

Jian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Renaissance Shanghai Zhongshan Park Hotel 於 2020年2月17日的回應
Thank you for choosing Renaissance Shanghai Zhongshan Park Hotel. We are looking forward to welcoming you soon.

8/10 不錯

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Renaissance Shanghai Zhongshan Park Hotel 於 2020年2月17日的回應
Thank you for choosing Renaissance Shanghai Zhongshan Park Hotel. We are looking forward to welcoming you soon.

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務到位，地點方便
地理位置優越，樓下有大型商場，直接連接地鐵站，下大雨也不影響出行。員工整體服務到位，細心，和有禮貌。
於 2020 年 1 月住了 3 晚
上海龙之梦万丽酒店 於 2020年2月17日的回應
感谢您选择上海龙之梦万丽酒店，衷心期待再不久的将来您能再度光临。

10/10 優異

MingYen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Shanghai Renaissance Zhongshan Park Hotel 於 2020年2月17日的回應
Thank you for choosing Renaissance Shanghai Zhongshan Park Hotel. We are looking forward to welcoming you in the near future.

8/10 不錯

Angus

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Eve Mao 於 2020年1月23日的回應
Thank you for staying with us and taking the time to post a review. We look forward to seeing you again when your travels take you to Shanghai.

6/10 一般

WEIHSIN

家人同遊
讚好：住宿狀況
於 2019 年 11 月住了 1 晚
EveMao 於 2019年12月16日的回應
Thank you for posting a comment on Expedia and selecting our hotel for your recent visit to Shanghai. We look forward to seeing you again when your travels take you to Shanghai.

6/10 一般

真實旅客

家人同遊, 商務旅客
房內茶杯連續三天都有茶漬，我買的是附早餐房，連續二天去用餐刷卡，都說已有人刷了我的卡用完餐，但根本就不是我，這樣的安檢很使人擔憂。
於 2019 年 11 月住了 3 晚
eve mao 於 2019年12月2日的回應
感谢您入住上海龙之梦万丽酒店并与我们分享您的入住体验及评价。您的真知灼见是我们不断进步的动力。对于给您造成的不便，我们深表歉意。希望您能继续入住我们酒店，体验我们不断完善的服务！

10/10 優異

Di

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
开始健身区在维修，事后服务员有交代修理结果,第二天再去,早餐不错,无论客房还是健身区服务都很好,谢谢!
於 2019 年 10 月住了 1 晚
Eve Mao 於 2019年10月18日的回應
感谢您入住上海龙之梦万丽酒店，并在网上对您的入住进行评价！ 我们十分荣幸地得知您对酒店的服务感到满意，希望您能在未来再次回到我酒店，体验我们不断完善的服务。 感谢您的理解与支持，衷心期待您的下次光临！

10/10 優異

CHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
Eve Mao 於 2019年9月19日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 優異

JUI-TING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Eve Mao 於 2019年9月5日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 優異

YIJIE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel
Very good.
於 2019 年 8 月住了 5 晚
Eve Mao 於 2019年8月21日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

6/10 一般

Phung chi huu

讚好：整潔度、職員與服務和客房舒適度
没有提供牙刷等 盥洗用具，且酒店人員無人告知！到了下午4點多才有房！
於 2019 年 8 月住了 1 晚
Eve Mao 於 2019年10月9日的回應
感谢您选择入住上海龙之梦万丽酒店，同时也非常感谢您花时间给到我们您的反馈。 从您的反馈中，我们看到了一些帮助酒店改进的建议，尤其是在在服务细节上的改进，站在客人的角度去提升服务质量是我们日后工作的一个宗旨。您的舒心是我们最大的工作目标。再次感谢你的反馈，期待您的再次光临！

8/10 不錯

Wong Chak Hang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel inside a shopping centre.
Great hotel inside a Shopping Centre and local area.
於 2019 年 7 月住了 3 晚
Eve Mao 於 2019年8月7日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

8/10 不錯

Zhen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 3 晚
Eve Mao 於 2019年8月2日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
LINE UP AT CHECK IN COUNTER, SLOW CHECK IN SYSTEM, NOT FIXABLE BED, UNCOMFORTABLE EXPERIENCE
於 2019 年 7 月住了 1 晚
Eve Mao 於 2019年7月31日的回應
Warmly greetings from Renaissance Shanghai Zhongshan Park Hotel and thanks for taking your time to share your feedback with us. Your comments are very important in our continuous search for service excellence. We would like to have another opportunity to host you at our Hotel so you will have the truly Renaissance experience

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚
Eve Mao 於 2019年7月12日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
交通便利，但早餐普通。
於 2019 年 6 月住了 4 晚
Eve Mao 於 2019年6月24日的回應
感谢您入住上海龙之梦万丽酒店并与我们分享您的入住体验及评价。我们十分荣幸地得知您对酒店的地理位置感到满意，希望您能继续入住我们酒店，体验我们不断完善的服务。

10/10 優異

Yuping

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 8 晚
Eve Mao 於 2019年6月24日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 優異

Chichung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好飯店
於 2019 年 6 月住了 1 晚
Eve Mao 於 2019年6月12日的回應
感谢您入住上海龙之梦万丽酒店!很高兴您与我们分享您的入住体验及评价。期待您的再次下榻。

8/10 不錯

Yi-chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 2 晚
Eve Mao 於 2019年5月29日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

10/10 優異

hsenglin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
perfect experience
於 2019 年 5 月住了 1 晚
Eve Mao 於 2019年6月13日的回應
Thank you for staying with us and taking the time to post a review. We were delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai.

6/10 一般

Tzu Chien

讚好：整潔度、職員與服務和客房舒適度
以五星級來說 隔音不好 水溫不太穩定 房間面積不大 上樓要換兩次電梯比較麻煩
於 2019 年 4 月住了 4 晚
Eve Mao 於 2019年6月13日的回應
感谢您入住上海龙之梦万丽酒店!很高兴您与我们分享您的入住体验及评价。您的真知灼见是我们不断进步的动力，衷心期待您的再次下榻。

8/10 不錯

Kam Hung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店內酒吧已經追不上時代要裝修啦，吊燈有些燈胆已消及好多麈要改進。大堂服務好好。
於 2019 年 4 月住了 1 晚
Eve Mao 於 2019年6月13日的回應
感谢您入住上海龙之梦万丽酒店!很高兴您与我们分享您的入住体验及评价。期待您的再次下榻。

8/10 不錯

YI LANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Eve Mao 於 2019年6月13日的回應
感谢您入住上海龙之梦万丽酒店!很高兴您与我们分享您的入住体验及评价。期待您的再次下榻。

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：設施服務和住宿狀況
於 2019 年 3 月住了 1 晚
Eve Mao 於 2019年4月30日的回應
感谢您入住上海龙之梦万丽酒店并与我们分享您的评价，衷心期待您的再次光临！