The staffs are nice, the room is clear and have enough lighting, but the room door without soundproof, the quilt too thin, not very comfortable. The hotel is near the food market and mall. Not really close to mrt station, it takes 15 mins.
The room is small. It is not located near the MRT. But the price is really cheap. There is a hawker centre just opposite the hotel. It is convenient to buy something to eat. Notice that hotel of Singapore is expensive. This one is really a budget deal.
Lo
8/10 不錯
真實旅客
2014年3月5日
讚好:職員與服務
挺好的,位置不是很偏僻,性价比很好
第二次定了,同事去住说挺好的,位置不是很偏僻,性价比很好
真實旅客
6/10 一般
May Leung (Hong Kong)
2014年2月21日
讚好:職員與服務
一般
我在房間裹看到一隻蟑螂,給我打死了。
May Leung
6/10 一般
Chelsea (Beijing)
2014年2月21日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
双人房
房间很小,也不是很干净,位置也不是很方便
Chelsea
4/10 欠佳
真實旅客
2014年2月17日
不滿:住宿狀況和客房舒適度
真實旅客
4/10 欠佳
真實旅客
2013年12月22日
不滿:職員與服務、住宿狀況和客房舒適度
時鐘酒店
真實旅客
8/10 不錯
Winnet
2024年4月3日
讚好:職員與服務
不滿:整潔度和住宿狀況
Staff and service was excellent
Winnet
於 2024 年 3 月住了 2 晚
Roland 於 2024年4月8日的回應
Dear Winnet,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
8/10 不錯
Desmond
家人同遊
2024年2月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place just very small space to move around.
Desmond
於 2024 年 2 月住了 3 晚
Roland 於 2024年3月3日的回應
Dear Desmond,Thank you for choosing to stay with us. Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. It is our hope to welcome you back in the near future!Warm Regards,RolandGuest Experience Executive
10/10 優異
Khan (Naples)
2024年1月25日
讚好:整潔度、職員與服務和住宿狀況
Khan
於 2023 年 12 月住了 4 晚
Thaddaeus 於 2024年2月8日的回應
Dear Khan,Thank you for leaving a five star review for Fragrance Hotel - Classic, and loving the signature Fragrance hotel experience we provide for our guests!It would be such a pleasure to welcome you back again when you next return to Singapore.Best Regards,ThaddaeusGuest Experience Executive
2/10 很差
Yap
家人同遊, 商務旅客
2023年12月2日
不滿:整潔度、職員與服務和住宿狀況
Room very very small, bed also small n don hv window , same at staying in the jail.
Yap
於 2023 年 11 月住了 8 晚
Roland 於 2023年12月13日的回應
Dear Yap,We are surprised to learn of your review as the size and descriptions of our rooms is clearly indicated on our booking platforms. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. As our Standard rooms do not have windows and this is clearly indicated on the booking platform, please book our Superior and Deluxe rooms if you prefer having a window. Some guests actually like a room without a window so that they can have good sleep!Warm Regards,RolandGuest Experience Executive
8/10 不錯
Ben
2023年11月19日
Ben
於 2023 年 10 月住了 1 晚
Roland 於 2023年11月27日的回應
Dear Ben,Thank you for sharing your positive stay experience. It is heart-warming to hear that your stay with us was a comfortable one, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
4/10 欠佳
Kok Seng
伴侶同遊
2023年11月19日
不滿:設施服務
Cramped & small
Kok Seng
於 2023 年 11 月住了 4 晚
Roland 於 2023年11月27日的回應
Dear Kok Seng,As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort. The size of our rooms is also indicated on our booking platforms for our guests to make informed choices. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
8/10 不錯
CHUN-TING
伴侶同遊, 商務旅客
2023年11月15日
讚好:整潔度和職員與服務
不滿:設施服務
I can hear the next door doing something.
CHUN-TING
於 2023 年 11 月住了 5 晚
10/10 優異
Ernest
伴侶同遊, 商務旅客
2023年10月14日
讚好:整潔度和設施服務
Good
Ernest
於 2023 年 10 月住了 3 晚
Roland 於 2023年10月23日的回應
Dear Ernest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive
2/10 很差
Asia
2023年8月25日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
If it wasn’t for those that work at the front desk this would get negative stars. Raymond & his colleagues are amazing & that is the type of customer service you should provide. As far as the room, it could use plenty of updating & better cleaning. Very old looking & very small. There are a bunch of tiny bugs that crawl all through the room & they are aware stating it may be because of rainy season.
On top of that my flight was delayed by a day due to the weather where I was coming from. They refused to refund me for 1 night even though the change of plans was out of my control & I still stayed for the rest of my stay! Regardless of policy they have the ability to make exceptions & this should have been one of them. I had no control over my flight change. Refunding me would have helped me a whole lot more than it would have hurt them. I would never recommend this hotel nor stay here again. Poor service coming from the backend but thank you to those on the frontlines dealing with all of the drama that the company does not handle properly.
Asia
於 2023 年 8 月住了 1 晚
10/10 優異
atsushi
2023年8月9日
讚好:整潔度、職員與服務和住宿狀況
スタッフが親切でした
atsushi
於 2023 年 7 月住了 4 晚
Roland 於 2023年8月20日的回應
Dear atsushi,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. It is always great to learn that our efforts contribute to a positive experience for our guests. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
10/10 優異
Masahiro
2023年6月9日
讚好:職員與服務和住宿狀況
Masahiro
於 2023 年 6 月住了 6 晚
Roland 於 2023年6月23日的回應
Dear Masahiro,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
6/10 一般
真實旅客
2023年5月25日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
No windows
If I know there are no windows in the room. I definitely would not book it. Rooms are ok but need some refresh
真實旅客
於 2023 年 5 月住了 4 晚
Roland 於 2023年6月11日的回應
Dear Guest,Thank you for your feedback. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
6/10 一般
SRINIVASA RAO
2023年5月22日
讚好:整潔度和職員與服務
small room.
No fridge
SRINIVASA RAO
於 2023 年 5 月住了 4 晚
Roland 於 2023年6月11日的回應
Dear SRINIVASA,Thank you for choosing to stay with us. Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
2/10 很差
Peter
2023年5月15日
Peter
於 2023 年 5 月住了 1 晚
Roland 於 2023年6月4日的回應
Dear Peter,Please provide your feedbacks directly with our Front Desk in order for my colleagues to be able to assist and ensure your stay remains comfortable with us. We are not able to retrieve details of your stay nor gather any useful information for improvement based on this review.Warm Regards,RolandGuest Experience Executive
6/10 一般
Wenn
伴侶同遊
2023年5月2日
讚好:職員與服務
Due to no window, there is a very strong foul smell inside the room. Make me uncomfortable. The bed is terrible too. Definitely there is better choice elsewhere. No house keeping, i was told it was a busy day, around evening time then my room will be tidy. Speechless...
Wenn
於 2023 年 4 月住了 2 晚
Roland 於 2023年5月28日的回應
Dear Wenn,Our Front Desk did not received this feedback from you during your stay or they would have assisted to check and eradicate the smell. We do apologize for the delay in providing daily housekeeping due to the high number of guests checking in on a public holiday. We take the confidence you place in us seriously and work diligently to rectify the unsatisfactory experiences and it is our hope to welcome you back in the future.Warm Regards,RolandGuest Experience Executive
8/10 不錯
Quang Hung
2023年5月2日
Quang Hung
於 2023 年 4 月住了 3 晚
Roland 於 2023年5月28日的回應
Dear Quang-Hung,It is lovely to hear that you had enjoyed your stay with us and we are thrilled that we are able to meet to your stay expectations. We look forward to welcoming you back for another lovely stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive
4/10 欠佳
SabSte
2023年4月21日
SabSte
10/10 優異
nympha
2023年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
nympha
於 2023 年 4 月住了 4 晚
Roland 於 2023年5月7日的回應
Dear nympha,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive
10/10 優異
Brenda
家人同遊
2023年4月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
There is a 7-eleven right next to it. Many restaurants around the hotel, staff was friendly and helpful. The place is super clean.
Brenda
於 2023 年 4 月住了 2 晚
Roland 於 2023年5月7日的回應
Dear Brenda,It has been an absolute delight to have exceeded your expectations during your stay with us. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with our convenient location and great service! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
8/10 不錯
Karim (FRANKFURT AM MAIN)
2023年4月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff who always have a smile on their faces, going out of the way to do all they can to help you out the best they can.
Location is great, vegan food stall across the road.
Room is super small though even for Singapore standards but price was good especially for Singapore standards
Karim
於 2023 年 4 月住了 4 晚
Roland 於 2023年5月1日的回應
Dear Karim,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel is indeed very well located with proximity to many great food in the vicinity. We look forward to welcoming you back for another lovely stay.Warm Regards,RolandGuest Experience Executive
8/10 不錯
Kien Hau
2023年3月5日
Kien Hau
於 2023 年 2 月住了 7 晚
8/10 不錯
larry
家人同遊
2023年2月2日
讚好:整潔度、職員與服務和住宿狀況
Good stay….tksss
larry
於 2023 年 1 月住了 5 晚
8/10 不錯
Christine Faith Therese (Darlington)
2023年1月26日
讚好:整潔度、設施服務和住宿狀況
The property is tiny but clean. Staff are nice though there are some that were not so accommodating.
***I am not happy with the refund policy.
Christine Faith Therese
於 2023 年 1 月住了 6 晚
Roland 於 2023年2月18日的回應
Dear Christine,As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive
10/10 優異
Peter
2023年1月23日
Peter
於 2023 年 1 月住了 1 晚
Roland 於 2023年2月18日的回應
Dear Peter,Thank you for the perfect rating! Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive
6/10 一般
TAK SHUI
2023年1月1日
TAK SHUI
於 2022 年 12 月住了 1 晚
Roland 於 2023年1月29日的回應
Dear Tak Shui,Thank you for choosing to stay with us. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive
8/10 不錯
PHONG
商務旅客
2022年11月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room is small but very clean.
PHONG
於 2022 年 11 月住了 1 晚
Roland 於 2022年12月12日的回應
Dear Phong,We are delighted that you had enjoyed your stay with us, in particular the clean rooms which met your expectations. Being a land-scarce island, our room size may be small, but it is functional. Some guests consider it as part of the charm of staying in this property. We hope to have the pleasure of inviting you through our doors again. Warm Regards,RolandGuest Experience Executive
6/10 一般
Nicole
2022年11月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a comfortable stay, the staff were friendly and helpful. I had a ground floor room without windows which suited my needs as I was on a stop over so I was able to rest ,may not suit everyone.the hotel is in a good location, across the road from a hawker centre.
Nicole
於 2022 年 11 月住了 1 晚
Roland 於 2022年12月12日的回應
Dear Nicole,We are glad to hear that you had enjoyed our comfortable rooms and warm service from our staff. You are indeed correct to point out that our hotel is in the vicinity of some really great food. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive
10/10 優異
KAEDE
伴侶同遊
2022年11月13日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
金額の割に良かったです
、
KAEDE
於 2022 年 11 月住了 3 晚
Roland 於 2022年12月12日的回應
Dear Kaede,Thank you for the pefect rating! We are delighted that you had spotted a great bargain in staying with us and look forward to your next stay with us.Warm Regards,RolandGuest Experience Executive
10/10 優異
SEHYUN
2022年10月21日
SEHYUN
於 2022 年 10 月住了 1 晚
Roland 於 2022年11月8日的回應
Dear Sehyun,We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive
4/10 欠佳
XUAN DINH
2022年9月26日
讚好:職員與服務
不滿:設施服務和住宿狀況
XUAN DINH
於 2022 年 9 月住了 3 晚
8/10 不錯
Ting Ling
伴侶同遊
2022年8月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
So far so good
Ting Ling
於 2022 年 8 月住了 1 晚
Thaddaeus 於 2022年10月18日的回應
Dear Ting Ling,It means a lot to us to hear that you had a great stay in our hotel and we are pleased to know that our hotel and its accessible location had met your needs as a traveller.Please come back again.Warm Regards,ThaddaeusGuest Experience Executive
10/10 優異
Swee Kian
伴侶同遊
2022年8月5日
讚好:整潔度、職員與服務和住宿狀況
NA
Swee Kian
於 2022 年 8 月住了 2 晚
6/10 一般
Kharina
2022年7月24日
讚好:整潔度、職員與服務和住宿狀況
Kharina
於 2022 年 7 月住了 1 晚
10/10 優異
Robert Nangkhenthang
2022年7月12日
Robert Nangkhenthang
於 2022 年 7 月住了 1 晚
10/10 優異
Adiano
2022年6月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, clean bedsheets and very pleasant staff
Adiano
於 2022 年 6 月住了 3 晚
8/10 不錯
Veron ng
2022年4月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Veron ng
於 2022 年 4 月住了 1 晚
8/10 不錯
Haider
2022年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Haider
於 2021 年 12 月住了 5 晚
10/10 優異
真實旅客
多人同遊
2021年8月21日
讚好:職員與服務
Excellent service and the room is very clean
真實旅客
於 2021 年 8 月住了 1 晚
cynthia 於 2021年8月26日的回應
Dear Hotel Guest,
We are sure this feedback will serve as an encouragement to all of our staff as we strive to deliver great customer service to our guests. It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our room and staff members.
We look forward to welcoming you back soon!
Regards,
Cynthia
Senior Customer Relations Executive
10/10 優異
Saw
多人同遊
2021年6月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Can't think of it
Good
Saw
於 2021 年 6 月住了 1 晚
cynthia 於 2021年6月17日的回應
Dear Saw,
Thank you for leaving a glowing review! We are grateful for awarding your hotel stay with a perfect score!
We look forward to welcoming you back for another great stay with us.
Regards,
Cynthia
Senior Customer Relations Executive
8/10 不錯
Yew Tian
多人同遊
2021年2月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yew Tian
於 2021 年 1 月住了 1 晚
10/10 優異
Kok Hwa
商務旅客
2021年2月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mr.
place is cosy and the service is excellent, friendly and helpful.
Kok Hwa
於 2021 年 1 月住了 1 晚
Jack Chee 於 2021年2月11日的回應
Dear Kok Hwa,
It is heartening to hear that your stay was an impeccable one, from the comfortable room to the service of the staff. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all.
We look forward to welcoming you back for another lovely stay and to delight you with our Fragrance hospitality!
Regards,
Jack Chee
Senior Customer Relations Manager