Apart of a bit slow in check-in due to limited staff, it serves a mid-scale hotel function, with decent room facility and a small roof pool. The location is more or less fine with MRT.
真實旅客
於 2019 年 8 月住了 1 晚
8/10 不錯
真實旅客
多人同遊
2019年8月3日
讚好:整潔度和職員與服務
滿乾淨的,但是隔音不太好,抽風系統的聲音很大聲,浴室的蓮蓬頭水會到處噴,但是以這樣的價錢還能接受
真實旅客
於 2019 年 7 月住了 4 晚
6/10 一般
真實旅客
2019年7月7日
不滿:整潔度
床單上有污跡。
真實旅客
於 2019 年 6 月住了 3 晚
8/10 不錯
真實旅客
2019年7月1日
讚好:整潔度、職員與服務和住宿狀況
Good location near MRT Lavender. Food court at MRT exit. Supermarket nearby. Only thing to mention is the air conditioner is quite loud, so you have t sleep in noisy situation (being very tired, that will be OK).
真實旅客
於 2019 年 6 月住了 4 晚
Thaddaeus 於 2019年7月7日的回應
Dear Guest,
Thank you for your great review for Fragrance Hotel - Imperial, and appreciating the facilities in our immediate vicinity.
I have submitted your feedback to the Maintenance Team, and the issue has been resolved.
Thank you for letting me know so that we could take prompt action to rectify the issue.
Best Regards,
Thaddaeus
Guest Experience Executive
8/10 不錯
Joyi
2019年3月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店位置很好
交通便利、超市附近都有、房間隔音也還可以、整體舒適度不錯
Joyi
於 2019 年 3 月住了 3 晚
8/10 不錯
真實旅客
多人同遊
2019年3月15日
讚好:整潔度、職員與服務和住宿狀況
超市、捷運都在附近很方便,吃的附近也都有,要去那邊都方便
真實旅客
於 2019 年 3 月住了 3 晚
Thaddaeus 於 2019年4月17日的回應
Dear Guest,
Thank you for your great review of Fragrance Hotel - Imperial.
Our hotel is indeed situated in the vicinity of several good dining options, and provides great accessibility to other locations.
Best Regards,
Thaddaeus
Guest Experience Executive
i was fully paid on hotel.com for double bed but the hotel release twin bed
hotel : altghough you selected and paid the double bed room but that is not represent for we are represent to offer you the double bed room( i arrived hotel at 12:00 noon )
i : we're not necessary to early check in , is it possible to arrange us back the double bed room after clean up done?
hotel: no ( poker face ,without any apologise , impatient look )
Cosy hotel, great location, 5 mins walk from shopping mall n Lavender MRT station. however, can't adjust air con from room. Shower- hot water supply not steady. Besides all those, still a nice place to stay.
Bik Sau Jacqui
6/10 一般
YING (Taiwan)
2016年9月1日
Small but conveniet
Friendly and helpful staff. Only 3 mintues walk to Lavender Station. Room is very small but has a small pool on the top. A 24 hrs food court nearby. Nice location.
The pillow is too hard, many equipment is broken, for example, the shower, door lock, light, etc.
Ray
6/10 一般
Wing Shan (Hong Kong)
2016年6月16日
不滿:整潔度
Overall ok, except the bathroom, where the bathing section and the toilet is not clearly separated and so the floor of the whole nbathroom is completely wet after bath.
Wing Shan
6/10 一般
PEIYUN
2016年3月10日
不滿:整潔度
PEIYUN
8/10 不錯
HSIU JUNG (Taiwan)
2016年2月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place and near Lavender MRT.
HSIU JUNG
4/10 欠佳
Wilson (Hk)
2016年1月27日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
No shampoo and shower gel provided
No window
Few front desk staff serving
Wilson
8/10 不錯
真實旅客
2015年11月11日
讚好:職員與服務
位置方便,價錢合理。
真實旅客
8/10 不錯
真實旅客
2015年10月11日
讚好:整潔度、職員與服務和客房舒適度
For simple sleeping purpose was great.
The tiny swimming pool was good, located in the roof.
The air conditioning was good at most of the rooms. In some particular room, it was bad.
Although you don't see the hotel right after you get out of lavender MRT, it's just around the corner(5min walk). so actually it shares all the benefit with other hotels in that area. The room is nice and clean for the price. I got free wifi when I booked the hotel, but every 1 or 2 days I need to ask for a new access code. I have nothing to complain during my stay. (but be sure to turn on the water heater so that you have hot water to do the shower.)