外觀

新加坡烏節沃科酒店 (IHG 旗下酒店)的評價

5 out of 5

評價

8.8

優異

10 分評分,優異;197 則評價中有 103 則" "
8 分評分,不錯;197 則評價中有 62 則" "
6 分評分,一般;197 則評價中有 25 則" "
4 分評分,欠佳;197 則評價中有 3 則" "
2 分評分,很差;197 則評價中有 4 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Siu Yin Louis

於 2023 年 12 月住了 4 晚
voco Orchard Singapore 於 2024年1月25日的回應
Dear Siu Yin Louis, We are delighted to receive your excellent rating. Thank you for staying with us, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Richard

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
House keeping service is average. Once they forgot to clear the bin, and sometimes tidied up the room kind of late.
於 2023 年 11 月住了 13 晚
voco Orchard Singapore 於 2023年12月11日的回應
Dear Richard, We are sorry to note of the shortfall in our service on your stay this time round, and hope that we be able to better meet your expectations on your next visit. Thank you for sharing your review and we look forward welcoming you again with an improved experience. Sincerely, Cassie Chew

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2023年12月11日的回應
Dear Guest, Thank you for giving us a perfect rating. We look forward to welcoming you again in the near future. Sincerely, Cassie Chew voco Orchard Singapore

6/10 一般

PEI PENG

商務旅客
於 2023 年 10 月住了 2 晚
voco Orchard Singapore 於 2023年11月9日的回應
Dear PEI PENG, Thank you for sharing your review and we hope to have another opportunity to welcome you back again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Mei Yan

於 2023 年 10 月住了 2 晚
voco Orchard Singapore 於 2023年11月20日的回應
Dear Mei Yan, We are pleased to note that you enjoyed your stay with us. Thank you for leaving us a review and we look forward to welcoming you again. Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

Yayu

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
voco Orchard Singapore 於 2023年12月5日的回應
Dear Yayu, Thank you for giving us a perfecting rating! Sincerely, Cassie Chew, voco Orchard Singapore

6/10 一般

Chi Chiu

家人同遊
不滿:整潔度
於 2023 年 9 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice location, staff are friendly, comfortable room
於 2023 年 8 月住了 1 晚
Lauren Gui 於 2023年8月16日的回應
Dear Anonymous,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

10/10 優異

Yun Ching Biddy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is very convenient
於 2023 年 7 月住了 4 晚
Lauren Gui 於 2023年8月7日的回應
Dear Yun Ching,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務和客房舒適度
Clean and fine room. I couldn't find a negative comments except that the wall between rooms might be super slim that you can hear what happen next door.
於 2023 年 2 月住了 1 晚
Carolyn - voco Orchard SIngapore 於 2023年2月7日的回應
Hello Anonymous, Thank you for your review and rating. Your feedback has also been taken on board and shared with the respective teams. We hope to see you back again on your next holidays.

8/10 不錯

Xin

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
酒店服務態度好,酒店房間寬敞,交通方便,就在烏節路上
Carolyn - voco Orchard SIngapore 於 2023年1月18日的回應
Dear Xin, Thank you for your review. We are thrilled to hear you had a great experience with our hotel. We look forward to having you stay with us again on your next travels to Singapore.

8/10 不錯

CHUN FUNG

於 2022 年 12 月住了 2 晚

6/10 一般

Wai chun etta

家人同遊
讚好:整潔度和客房舒適度
good location, continuous running and jumping of a kid from the floor above ours at night time really disturbing.
於 2022 年 12 月住了 7 晚
Carolyn - voco Orchard SIngapore 於 2022年12月21日的回應
Dear Wai Chun Etta, Thank you for your review. As guests experience is our top priority, hence your comments have been taken on board. Sincerely,

6/10 一般

Gregory Stuart

伴侶同遊
讚好:職員與服務
This property was formerly the Hilton. It was tired and old back then and needed a total refurbishment. Can't understand why IHG taken on this property and branded it VOCO. Stayed in Club room, bathroom very small and tiles needed to be grouted properly or replaced. Replacing carpet is not a refurb!!!!
於 2024 年 3 月住了 5 晚
voco Orchard Singapore 於 2024年3月19日的回應
Dear Gregory Stuart, We are sorry to learn of the disappointment you felt due to the shortfall in your experience. Please be assured that we are continuously putting efforts into upgrading and improving our standards and offerings, and your valuable insights will allow us to ensure that we are delivering to expectations. Thank you for sharing your feedback, and we hope to have another opportunity to welcome you back in the near future for a better experience. Sincerely, Cassie Chewvoco Orchard Singapore

10/10 優異

Ken

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
voco Orchard Singapore 於 2024年3月19日的回應
Dear Ken, Thank you very much for giving us a perfect rating! We look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

8/10 不錯

Julie

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 10 晚
voco Orchard Singapore 於 2024年3月13日的回應
Dear Julie, Thank you for your review, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Mervyn

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and lots to see with transport near by
於 2024 年 3 月住了 1 晚
voco Orchard Singapore 於 2024年3月7日的回應
Dear Mervyn, Thank you for providing us with a perfect rating; we look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

SHUN-YI (Evanston)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is very close to ION Orchard. Rooms are a bit old, but overall very nice. Thank you!
於 2024 年 2 月住了 4 晚
voco Orchard Singapore 於 2024年3月3日的回應
Dear SHUN-YI, Thank you to you too! It is a delight to note that you enjoyed your stay with us, and we look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Rosa Vilma

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚
voco Orchard Singapore 於 2024年3月3日的回應
Dear Rosa Vilma, Thank you for providing us with a perfect rating. We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

6/10 一般

Brian

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Everything was good about this place except the air conditioning. The thermostat didn't work and no matter what you did it blew without interruption huge amounts of cold air. This meant, because you cannot open the windows, you have to constantly turn the air-conditioning on and off. On it is too cold and off it is too hot.
於 2024 年 2 月住了 3 晚
voco Orchard Singapore 於 2024年2月5日的回應
Dear Brian, Thank you for sharing your feedback. We are sorry to note that the air conditioning in your room was not working during your stay, which our team has since followed up on accordingly. We are glad that all else was good, and we look forward to welcoming you again with an even better experience. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Mei

讚好:整潔度、職員與服務、設施服務和住宿狀況
お部屋も広くて清潔でした
於 2024 年 1 月住了 2 晚
voco Orchard Singapore 於 2024年1月30日的回應
Dear Mei, Thank you for giving us a perfect score, and we look forward to welcoming you again on your next visit to Singapore. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

wai ting priscilla

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
When I arrived there is a short interruption which I booked on Expedia with lounge access. Reception said we are not diamond member so we cannot access the lounge. After a few back and forth, they are finally able to verified we DID booked the room with lounge access. The staff at the lounge are exceptionally nice. The receptionist are not the most welcoming which felt a little disappointed. Otherwise, the room are tidy and clean. The district around the hotel are really nice, and walkable distance to a few major shopping mall.
於 2024 年 1 月住了 1 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear wai ting priscilla, Thank you for taking the time to share your feedback with us, and would like to extend our apologies for the areas that disrupted your experience. We are glad to note that our team at the lounge were able to turn around the situation and delight you during your stay, and we hope to welcome you again on your next visit to Singapore. Sincerely, Cassie Chew, voco Orchard Singapore

6/10 一般

NACHI

於 2024 年 1 月住了 3 晚
voco Orchard Singapore 於 2024年1月10日的回應
Dear NACHI, Thank you for your kind review, and we hope for the next opportunity to welcome you again on your next visit. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Ted

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff at the hotel were absolutely welcoming and service oriented. The club level was worth the extra and the people running the lounge made sure we were pampered. I cannot say enough about how everything was above and beyond. It was a pleasure staying at this location.
於 2024 年 1 月住了 1 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Ted, We are humbled to receive your compliments highlighting the excellent service delivered by our team at the club lounge. Thank you for sharing your review, and we look forward to having you with us again soon. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

ronald

讚好:整潔度、職員與服務和住宿狀況
would like more movie choices, and noisy shower door when opened
於 2023 年 12 月住了 16 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear ronald, Thank you for sharing your feedback. We hope to have another opportunity to welcome you again with an improved experience in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Laurie (Fairfax)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was great!
於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Laurie, Thank you for your compliments on our team! It is a pleasure to receive your five-star review, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Monica

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 8 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Monica, Thank you for according us with a great score, and we hope to welcome you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Shakil

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience staying at Voco. Friendly and accomodating staff, convenient location for shopping and a quick walk to MRT station. Bathrooms and rooms were clean and beds were comfortable. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements.
於 2023 年 12 月住了 5 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Shakil, It is a pleasure knowing that you had a great stay experience with us. Thank you for your compliments and we look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 5 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Michael, Thank you for providing us with an excellent score. We look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Hiromasa

於 2023 年 12 月住了 4 晚
voco Orchard Singapore 於 2024年1月18日的回應
Dear Hiromasa, Thank you for providing us with a five-star rating. We look forward to welcoming you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

???

於 2024 年 1 月住了 1 晚
voco Orchard Singapore 於 2024年1月25日的回應
Dear guest, Thank you for providing us with a great review, and we look forward to welcoming you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Misa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
湯船がある
於 2023 年 12 月住了 4 晚
voco Orchard Singapore 於 2024年1月6日的回應
Dear Misa-sama, Dōmo arigatōgozaimasu! Thank you very much for giving us a perfect score. We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Mai

多人同遊
讚好:整潔度和職員與服務
This property is very central to everything which I like it a lot
於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear Mai, We are delighted to note that you enjoyed the convenience of our location, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Naoki

於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2024年1月25日的回應
Dear Naoki, Thank you for giving us a great rating. We look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

SHUNCHIEH (Evanston)

讚好:整潔度、職員與服務和設施服務
Great location, close to ION Orchard and Orchard MRT station. Friendly staff. Rooms are a bit old. Overall good hotel, thanks!
於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear SHUNCHIEH, Thanks to you too! We are pleased to note of your kind compliments and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Hazel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel has a warm and cozy environment. It is located on Orchard Road near the shopping centers, which is perfect and excellent for shopping. Besides, they have a team of very committed and helpful staff who strive to make your stay memorable. Also, the buffet breakfast and food served in Opus Bar & Grill is simply delicious. It is my preferred hotel for a staycation, and I look forward to returning.
於 2023 年 12 月住了 1 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear Hazel, It is an honour to receive your words of praise and for your kind support. We are delighted to be your preferred hotel for a staycation, and we look forward to welcoming you as always. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

samer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location so far
於 2023 年 12 月住了 1 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear samer, Thank you for giving us an excellent score! We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 不錯

Cecilia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Older refurbished hotel, in contrast for larger rooms. Watch out for the hidden fees and the cancellation policy that the hotels has outside of Expedia. That was a pretty dirty trick.
於 2023 年 12 月住了 5 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear Cecilia, Thank you for sharing your review. We are sorry note of your concern over the cancellation policy, which should not be different from what we offered compared to what is listed on Expedia. Do feel free to let us know if there is anything we can assist to clarify, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Rafael

讚好:整潔度和職員與服務
Buena ubicación. El desayuno también es de calidad, así como la atención del personal
於 2023 年 12 月住了 6 晚
voco Orchard Singapore 於 2024年1月2日的回應
Dear Rafael, Muchas gracias! Thank you very much for sharing your review and we are delighted to note that you had an enjoyable stay with us. We look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Alexander (Woodlands)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptionally helpful. I arrived a bit early and they made a real effort to get me a room that was ready.
於 2023 年 12 月住了 1 晚
voco Orchard Singapore 於 2023年12月15日的回應
Dear Alexander, Thank you for providing us a five-star rating and for highlighting the hospitality of our team. We look forward to welcoming you again on your next stay with us. Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

Frank-Peter

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wir waren 12 Nächte im Voco Hotel und hatten dort einen sehr guten Aufenthalt. Zum Frühstück hatten wir immer eine leckere Singapur Nudelsuppe frisch zubereitet. Auch die Laksa war ein Gedicht. Das Buffet war echt Super jeder Inder, Chinese, Japaner oder Eurpäer hatte hier eine große Auswahl. Die Kellner Altap und Push waren immer sehr hilfsbereit. Eine große Hilfe war auch am Empfang Herr Paolo Perlada. Er hat zum Beispiel meinen vergessenen Führerschein über Nacht wieder besorgt. Gute Auskünfte und Tipps von dem Concierge Aqid. Lauter freundliche Angestellte! Jederzeit immer wieder gerne.
於 2023 年 11 月住了 12 晚
voco Orchard Singapore 於 2023年12月15日的回應
Dear Frank-Peter, Danke schön! Thank you very much for your kind review and for your compliments on our team and F&B offerings. It is a pleasure to have you with us for a long stay, and we look forward to delighting you always on your next visits! Sincerely, Cassie Chew voco Orchard Singapore

8/10 不錯

LING JY (KUALA LUMPUR)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
voco Orchard Singapore 於 2023年12月12日的回應
Dear LING JY, Thank you for providing a great rating of your experience with us, and we look forward to welcoming you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

Elyse

讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is so well located and surrounded by many nice restaurants close by. Must say the hotel offers very good breadfast and staff was attentive. Will go back.
於 2023 年 11 月住了 7 晚
voco Orchard Singapore 於 2023年12月11日的回應
Dear Elyse, We are delighted to note of your kind compliments and are pleased to note that you will be returning. Thank you for giving us a perfect score, and we look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

Julia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wir waren 13 Nächte in einer Club Suite untergebracht. Von der Ankunft (unser Suite war bei Ankunft im Hotel um 8 Uhr morgens bezugsfertig) bis zum Abschied - mir hat der Aufenthalt besonders gut gefallen. Die Voco Crew gibt alles damit es dem Gast an nichts mangelt. Die Kollegen aus der Clubetage waren super (come as strangers, leave as friends), aber auch das Housekeeping oder der nette Herr an der Tür. Ich kann das Voco nur empfehlen, vor allem, wenn man als Mensch und nicht als Zimmernummer gesehen werden möchte!
於 2023 年 11 月住了 13 晚
voco Orchard Singapore 於 2023年11月29日的回應
Dear Julia, Thank you for sharing your kind review and your support. We are delighted to receive your compliments and touched to hear that we have you as our new friends. Thank you very much for your support and recommendation, and we look forward to welcoming you again on your next visit to Singapore. Danke schön! Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

Smruti

very good service
於 2023 年 11 月住了 6 晚
voco Orchard Singapore 於 2023年11月29日的回應
Dear Smruti, Thank you for giving us a perfect rating and for your compliments on our service. We look forward to having you with us for an enjoyable stay experience. Sincerely, Cassie Chew voco Orchard Singapore

8/10 不錯

Chiu-Hsiang (Taipei)

家人同遊
讚好:整潔度、職員與服務和設施服務
good
於 2023 年 11 月住了 9 晚
voco Orchard Singapore 於 2023年11月29日的回應
Dear Chiu-Hsiang, Thank you for giving us a great rating, and we hope to welcome you again in the near future.Sincerely, Cassie Chew voco Orchard Singapore

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
GOOD
서비스 만족도 좋습니다.
於 2023 年 11 月住了 3 晚
voco Orchard Singapore 於 2023年11月28日的回應
Dear guest, 매우 감사합니다. Thank you for your kind review and for giving us a perfect score. We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 優異

KENJI

於 2023 年 9 月住了 3 晚
voco Orchard Singapore 於 2023年12月11日的回應
Dear KENJI, We are delighted to receive your five-star rating. Thank you very much and we look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

8/10 不錯

Erra

讚好:整潔度、職員與服務和住宿狀況
Really lovely hotel. Rooms newly refurbished. Very modern. Highly recommend.
於 2023 年 11 月住了 1 晚
voco Orchard Singapore 於 2023年11月20日的回應
Dear Erra, Thank you for recommending us! We are delighted to hear that you had an enjoyable stay, and we look forward to welcoming you back in the near future. Sincerely, Cassie Chew voco Orchard Singapore

2/10 很差

Kenji

於 2023 年 11 月住了 3 晚
voco Orchard Singapore 於 2023年11月14日的回應
Dear Kenji, We are sorry to note of disappointment during your recent stay, and we hope to welcome you back again with an improved experience in the near future. May we invite you to get in touch with us directly should there be anything we can do to make things better; thank you. Sincerely, Cassie Chew, voco Orchard Singapore