Dear Traveller
Thank you for your concern and for having had the opportunity to directly communicate with you on the day of your departure.
We have immediately conducted a thorough room search after receiving your initial comment. Unfortunately, we were not able to locate the reported, left behind items. Further more, we established, that no entry was made to your guest room after you departed until the time, our management colleague conducted the room search.
We hope, that despite your disappointment, we will be able to welcome you back to Hotel Jen Orchardgateway!
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
Hi Juang
Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
2020年2月7日
真實旅客
於 2020 年 1 月住了 3 晚
Julian Wipper 於 2020年2月7日的回應
Hi Traveller
Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
SING (HONG KONG)
家人同遊
2020年2月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was staying in the family room which was very big and nice, but the shower room was smelly sometimes. I dont think it was the cleaning problem. The smell may come from canal.
SING
於 2020 年 1 月住了 3 晚
Julian Wipper 於 2020年2月5日的回應
Hi SING
Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our well-appointed room. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
家人同遊
2020年1月30日
讚好:整潔度、職員與服務和住宿狀況
住在 Hotel Jen 最大最大的優點就是樓下 旁邊 對面是購物商城,吃的喝的用的都有,非常的方便,且與捷運共構,在午後易下陣雨的新加坡而言,真是不二的選擇。
真實旅客
於 2020 年 1 月住了 3 晚
Julian Wipper 於 2020年2月3日的回應
HI Traveller
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
CHINGWEN
2020年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHINGWEN
於 2020 年 1 月住了 3 晚
Julian Wipper 於 2020年1月23日的回應
Hi CHINGWEN
Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
JasonC (Hong Kong)
伴侶同遊
2019年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome location, right above the MRT. A cosy but trendy boutique hotel, a great variety of breakfast choices.
PS the little housekeeping robot is so adorable.
JasonC
於 2019 年 12 月住了 2 晚
Julian Wipper 於 2019年12月31日的回應
Hi JasonC
Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location, our delectable breakfast buffet and our efficient hotel robot butler, Jeno. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different tastes of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
真實旅客
家人同遊
2019年12月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
Julian Wipper 於 2019年12月30日的回應
Hi Traveller
Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
Chinghui
商務旅客
2019年12月22日
讚好:職員與服務、住宿狀況和客房舒適度
我非常喜歡這家飯店,交通方便,房間格局寛廣,來自新加坡最想住這間飯店!
Chinghui
於 2019 年 12 月住了 4 晚
Julian Wipper 於 2019年12月24日的回應
Hi Chinghui
Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location and our well-appointed room. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
真實旅客
家人同遊
2019年12月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
交通方便無邊游泳池讓小孩子玩得開心
真實旅客
於 2019 年 12 月住了 4 晚
Julian Wipper 於 2019年12月18日的回應
Hi Traveller
Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
真實旅客
2019年12月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 11 月住了 3 晚
Julian Wipper 於 2019年12月10日的回應
Hi Traveller
Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
家人同遊
2019年12月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staffs very cheerful and professional to help us during my holiday. We have a nice trip in Singapore. Thankfully everyone.
真實旅客
於 2019 年 12 月住了 4 晚
Julian Wipper 於 2019年12月10日的回應
Hi Traveller
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team. We hope you managed to spend some time at our award-winning rooftop infinity pool with stunning panoramic views of the city skyline which makes it our favourite place in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
2019年12月4日
真實旅客
於 2019 年 11 月住了 3 晚
Julian Wipper 於 2019年12月5日的回應
Hi Traveller
Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
2019年12月3日
讚好:整潔度和職員與服務
Overall is good ,staff helpful,location is good,near Somerset station no need go outside if rainy day .
真實旅客
於 2019 年 11 月住了 3 晚
Julian Wipper 於 2019年12月4日的回應
Hi Traveller
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
anting
家人同遊
2019年11月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務很好。房間也非常舒適乾淨 重點是逛街超級方便
anting
於 2019 年 11 月住了 2 晚
Julian Wipper 於 2019年11月30日的回應
Hi anting
Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team, our well-appointed rooms and our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
Chang Cheng
2019年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful services when checking...
Excellent location, facilities, roof swimming pool, and thoughtful services!
Chang Cheng
於 2019 年 11 月住了 1 晚
Julian Wipper 於 2019年11月27日的回應
Hi Chang Cheng
Thank you for sharing your perfect experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team, our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
10/10 優異
真實旅客
伴侶同遊
2019年11月19日
讚好:整潔度、職員與服務和住宿狀況
整體感覺很好,值得再次入住
真實旅客
於 2019 年 11 月住了 2 晚
Julian Wipper 於 2019年11月22日的回應
Hi Traveller
Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
Hi Traveller
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team, our award-winning rooftop infinity pool and our delectable breakfast buffet. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
Tony M H Wong
2019年11月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tony M H Wong
於 2019 年 11 月住了 3 晚
Julian Wipper 於 2019年11月22日的回應
Hi Tony
Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore
8/10 不錯
真實旅客
伴侶同遊, 商務旅客
2019年11月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
check in 時間較奈....the pool is very good,enjoy the sunset
don"t promote 18:00after swimming dragonfly avery small mosquito is surface of the pool.chat and enjoy the night sky
真實旅客
於 2019 年 10 月住了 2 晚
Julian Wipper 於 2019年11月22日的回應
Hi Traveller
Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon.
Best Regards,
Julian Wipper, General Manager
Hotel Jen Orchardgateway Singapore