Dear EmilyLam, Thank you for your review of Mercure Singapore on Stevens. I regret to learn that you were not fully pleased with your recent stay with us. I understand that we have done an internal investigation and i regret to inform that we were unable to find the card. Please rest assured that your feedback has been shared with our team for further review and constructive action. Kindly be assured that we will contact you immediately should we find your card. I am truly disappointed to learn that we have not left you with a positive final impression of the hotel. I sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back to Mercure Singapore on Stevens. Warm Regards, General Manager Mercure Singapore on Stevens

Dear Anonymous, Thank you for your review of Mercure Singapore on Stevens. I regret to learn that you were not fully pleased with your recent stay with us. Please rest assured that your feedback has been shared with all the relevant Department Heads for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Warm Regards, General Manager Mercure Singapore on Stevens

亲爱的黄， 感谢您对史蒂文斯新加坡美居酒店的点评。 请放心，您的反馈意见已与所有相关部门负责人分享，以便进一步审查和采取建设性行动。 我感谢您将此引起我们的注意，从而为我们提供改进的机会。 我希望这种体验不会让您再次与我们在一起，并且我们有机会欢迎您回来并为您提供更好的住宿体验。 温暖的问候， 总经理 史蒂文斯的Sinagpore美居酒店

亲爱的匿名者， 我很遗憾地得知您最近与我们在一起的所有方面都不满意。 请放心，您已经与部门主管分享了您的反馈意见，以便进一步审查和采取建设性行动。 我真的很失望地得知我们没有给您留下对酒店的正面印象。 我真诚地希望这次经历不会让您再次与我们在一起，因为我们希望欢迎您回到史蒂文斯的新加坡美居酒店。 温暖的问候， 总经理 新加坡史蒂文斯美居酒店

Dear Anonymous, Thank you for your review of Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. On your next visit, I would like to recommend that you try out our sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We shall strive to ensure that a room according to your preferences is arranged for you. You will be pleased to note that there are several options from the airport that will lead you directly to our hotel. You can reach our hotel by either engaging the services of a limo, a minivan service or you can get a taxi or the airport shuttle from the airport. On behalf of everyone here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, General Manager Mercure Singapore on Stevens

谢谢您，对于您的评论。 在新加坡美居史蒂文斯酒店，我们尽一切努力确保我们的客人完全满意，因此我们很遗憾地注意到您的逗留期待您的失望。 在您下次访问新加坡时，您可能希望在新加坡诺富特史蒂文森酒店体验我们时尚现代的客房。 我们有不同类型的房间大小和价格不同，以迎合我们所有客人的要求。 我们将努力确保根据您的喜好为您安排一间房间。 我们已正确地注意到您对您的住宿的意见，请放心，您的意见已与相关部门负责人分享，以供进一步审核。 我们真诚的希望，您将会给我们另一个机会，在未来更好地为您服务。 请不要犹豫，直接与我们联系关于未来的预订，以便我们亲自确保您有一个100％愉快的访问。

Dear Christine, Thank you for your review of Mercure Singapore on Stevens. Your experience is certainly disappointing for the team as it does not represent the quality of service we strive to provide our valued guests. At Mercure Singapore on Stevens, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay, hence please rest assured that your comments have been shared with the Front Office Manager for further review and constructive action. I am truly sorry that we have not left you with a positive final impression of the hotel, however, I sincerely hope that this experience does not keep you from staying with us again as we hope to welcome you back on your next trip to Singapore