住宿設施服務

羅伯森酒店 (克雷斯特精選酒店)的評價

4 out of 5

評價

8.8

優異

10 分評分,優異;118 則評價中有 67 則" "
8 分評分,不錯;118 則評價中有 36 則" "
6 分評分,一般;118 則評價中有 7 則" "
4 分評分,欠佳;118 則評價中有 5 則" "
2 分評分,很差;118 則評價中有 3 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

KIN FAI GARY

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Small but cosy hotel. Love the easy walk to Singapore River and have lots of restaurant there.
於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月15日的回應
Hi Gary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. Indeed, our central location means you can access all the local attractions by foot. A stone’s throw away from Fort Canning MRT station and bus stops at our doorstep means that you can easily access the Orchard Shopping belt or even the Central Business District. We are also in close proximity to an array of business and entertainment attractions and surrounded by a host of iconic landmarks such as Fort Canning Hill and Singapore River. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team

8/10 不錯

Hsi Hui

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
環境美 服務親切
飯店建築美 景觀棒 交通方便 服務人員親切
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月12日的回應
Hi Hsi Hui,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯

Kenneth

於 2023 年 12 月住了 7 晚
The Robertson House team 於 2023年12月12日的回應
Hi Kenneth,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

4/10 欠佳

Yuen Yee

不滿:職員與服務
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月6日的回應
Hi Yuen Yee,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. It disappoints us to learn that your stay experience was not a pleasant one. We take all feedback with utmost importance and your meaningful feedback allows us to continue to improve our service standards and offerings. We look forward to being of service to you in the near future. Warm regards,The Robertson House team

8/10 不錯

Yi Chun

於 2023 年 11 月住了 4 晚
The Robertson House team 於 2023年11月24日的回應
Hi Yi Chun,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 優異

Qing-Luan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年11月21日的回應
Hi Qing-Luan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯

Chao-Chi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
The Robertson House team 於 2023年11月3日的回應
Hi Chao-Chi,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 優異

Liao Chuan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
The Robertson House team 於 2023年10月27日的回應
Hi Liao Chuan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

6/10 一般

chiken

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
立地がよいので選びました。クラークキーやフォートカニングに徒歩でアクセスでき、食事や散歩に最適です。ファシリティは、リフレッシュされていて清潔感があり、部屋は天井が高く、狭さを感じませんでした。ただ、壁が薄い。熟睡はできませんでした。あと、夜のプールが暗すぎて、だれも利用しません。朝食は高くて諦めました。欧米人の利用が多い気がします。日本人がいなくてよかった。
於 2024 年 3 月住了 2 晚

10/10 優異

Michael (Waihi Beach)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Jessica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, lovely staff, super close to public transport, had an amazing stay and would recommend
於 2024 年 3 月住了 3 晚

8/10 不錯

Maria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was nice, good water pressure on shower, bed and pillows comfortable. Closet is very very small. Very complete and delicious breakfast (surcharge... needs to be booked the day before otherwise they charge almost double). Restaurant hours did not suit my needs so never had the chance to eat there. No bar. Swimming pool very very nice. Hotel is expensive as all in Singapuere. 2 blocks away from MRT and bus stop so its easy to get to all locations. No need to spend money on taxis except airport.
於 2024 年 3 月住了 8 晚

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location as nearby restaurants in both Robertson and Clarke quays.
於 2024 年 3 月住了 3 晚

8/10 不錯

Lillian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is 10 min walk from the river and mall, approx. 7 min walk to a bus station and 5 min walk to one of the Big Bus stops. When we got there (before checking time) our room was ready. We were very happy as we flew from Thailand and we wanted to rest. Unfortunately, the workers painting some doors on floor 8th were working that day and the smell of the paint or thinner was very strong and was causing us to feel nauseated. We went down to the reception and the check in had started with lots of people gathering in the small reception area. We were told they will try their best and to comeback later but I was determined to get a safer room right then. The reception staff did not feel that patient but they made us wait and found us another room in another floor. I am glad because we stayed there for 4 days. We did not use the pool as we were busy exploring the city but it look great. We did not try the food. You need to decide on your breakfast at check in. We did not, and we were not able to be seated unless we waited long and the cost for breakfast goes up significantly if you don't preschedule or pre-pay. There is a coffee place just across the street inside of a small shopping center for a coffee and pastry if you don't need a big breakfast. The bed was very comfortable and the room was great overall. Clean and comfy pillows.
於 2024 年 2 月住了 3 晚

8/10 不錯

Sim Hyun

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is oogd
於 2024 年 3 月住了 2 晚

8/10 不錯

SeEun

商務旅客
讚好:整潔度、設施服務和住宿狀況
concierge needs to be expanded. waiting line for check-in and check-out were too long and the staffs were very slow. early check-in and late check-out are mostly impossible at this hotel. water pressure was too low. breakfast was clean and wasn't bad.
於 2024 年 2 月住了 4 晚

10/10 優異

Maxine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel would stay here again. Breakfast can be a little busy but good staff. Swimming pool is lovely could do with a few more loungers.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Takashi

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚

10/10 優異

Jennifer

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Well appointed rooms. Excellent air conditioning and comfortable beds.
於 2024 年 2 月住了 2 晚

10/10 優異

Kazuhito

讚好:整潔度、職員與服務、設施服務和住宿狀況
何のストレスもなく快適に過ごせました。 施設もきれいで、スタッフも親切でした。 いいホテルです。
於 2024 年 2 月住了 3 晚

8/10 不錯

Belinda

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
no proper queue system for checking-in. but everything else is wonderful.
於 2024 年 2 月住了 2 晚

10/10 優異

James Robert

讚好:整潔度、職員與服務和住宿狀況
Staff frendly
於 2024 年 2 月住了 3 晚

8/10 不錯

Malte

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Schönes hotel
於 2024 年 2 月住了 1 晚

8/10 不錯

Malte

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice Hotel. Only breakfast was very busily
於 2024 年 2 月住了 2 晚

10/10 優異

William

伴侶同遊
The hotel was exceptional great location easy access to explore around the City. Will definitely be returning ❤️
於 2024 年 2 月住了 1 晚

8/10 不錯

atsuo

家人同遊
讚好:整潔度、設施服務和住宿狀況
この辺りに初めて宿泊しました。お部屋はマリーナ側に面しており、とてもView が良かったです。年末のベイエリアの花火も部屋から楽しめました。川沿いに沢山のレストランもあり、便利でした。 唯一の難点はレセプションの数が少ないこと。2つしかない為、タイミングが悪いとすごく待たなければならないことです。
於 2023 年 12 月住了 6 晚

2/10 很差

Mariana

於 2023 年 11 月住了 5 晚

10/10 優異

Dale

讚好:整潔度、職員與服務和住宿狀況
Deluxe hotel. Full service, great pool. Gym is small, only one bench to use free weights.
於 2024 年 1 月住了 6 晚

10/10 優異

Genevieve

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Le métro est à côté La piscine est vraiment mal Plusieurs restos à distance de marche

10/10 優異

SHIGEMITSU

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

PI LEONG

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great breakfast, wonderful gym and pool. Check in was not very pleasant as staff were not welcoming but there to get the job done. No complimentary parking.
於 2023 年 12 月住了 1 晚

10/10 優異

Juntaree

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月29日的回應
Hi Juntaree, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 一般

YOUNGYEUN

於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月29日的回應
Hi Youngyeun, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

4/10 欠佳

JIHEON

家人同遊
讚好:整潔度
不滿:職員與服務
I booked 2 rooms because there was a connecting room, but I couldn't get assigned, and I had to pay an additional fee for an early check-in, and one room was delayed in cleaning, so I could check-in around 17:00. Citi View requested a room replacement because it was a room with a view of the building right in front of it, but communication between employees was not smooth, so I didn't receive timely feedback. I don't think it is suitable for family travel, considering that it is not assigned even though I specifically requested a connecting room by e-mail
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2024年1月2日的回應
Hi Jiheon,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologise for the longer than usual check-in time that you experienced. Our Guest Services team strives to impress and to deliver a seamless check-in experience, and this was a lapse in service standards on our part. We would like to take this time to thank you for your understanding on this matter and share that the necessary retraining efforts will be taken to ensure that we continue to improve and deliver a smooth overall guest experience. Once again, we thank you for keeping us informed of these incidents, and definitely not a reflection of the services we pride ourselves on at The Robertson House. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards,The Robertson House team

10/10 優異

Raine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thankfully we were able to check in super early at no extra cost. Such a life saver for long travel nights. I would definitely stay here again.
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月26日的回應
Hi Raine, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
A great choice when visiting Singapore
於 2023 年 12 月住了 5 晚
The Robertson House team 於 2023年12月26日的回應
Hi John, Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

shigeo

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日的回應
Hi Shigeo, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

Nigel

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日的回應
Hi Nigel, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 一般

Deepan

於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月26日的回應
Hi Deepan, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

mary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日的回應
Hi Mary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
It's safe, comfortable, clean and staff are very courteous and helpful.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月15日的回應
Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

Wayne

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月15日的回應
Hi Wayne, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 優異

Weijie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A great place to stay, clean and beautiful facilities, and wonderful staff members.
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年12月12日的回應
Hi Weijie,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. It makes our day to know that you had an enjoyable experience. We do hope you have managed to try out all our facilities including our F&B outlets. Once again, thank you for sharing your experience with us and we are pleased to know that it made your stay memorable.We look forward to welcoming you back to our hotel soon. Warm regards,The Robertson House team

10/10 優異

Pioray

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月12日的回應
Hi Pioray,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯

susan ann

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月12日的回應
Hi Susan Ann,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 優異

Brendan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding service throughout the hotel but the front office staff were amazing
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月8日的回應
Hi Brendan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. We are so happy to learn that our front office team has made your stay exceptional. Rest assured that we will relate your compliments to them. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay.Warm regards,The Robertson House team

8/10 不錯

Reenah

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Should have complimentary parking
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月8日的回應
Hi Reenah,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 優異

Hong

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall, very satisfying with the stay at this hotel. Will be back again next trip .
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月8日的回應
Hi Hong,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯

Shi Hao

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年12月6日的回應
Hi Shi Hao,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team