室外泳池;躺椅

新加坡諾維娜雅樂軒酒店的評價

4 out of 5
新加坡諾維娜雅樂軒酒店
16 Ah Hood Road, Singapore

評價

9.2

卓越

10 分評分,優異;53 則評價中有 37 則" "
8 分評分,不錯;53 則評價中有 11 則" "
6 分評分,一般;53 則評價中有 4 則" "
4 分評分,欠佳;53 則評價中有 0 則" "
2 分評分,很差;53 則評價中有 1 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Chang

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Mr Faiz Alam 於 2023年9月25日的回應
Thank you for your excellent rating. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.

10/10 優異

Chang

於 2023 年 9 月住了 1 晚
Mr Faiz Alam 於 2023年9月25日的回應
Thank you for your excellent rating. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.

10/10 優異

Daniel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Abby Khalid 於 2024年4月2日的回應
Dear Daniel,Thank you for taking the time to rate us.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Juching

讚好:整潔度、職員與服務和住宿狀況
All of the hotel employees are very friendly and always smiling for service. Good experience during this trip!
於 2024 年 3 月住了 2 晚
Abby Khalid 於 2024年4月2日的回應
Dear Juching,Thank you for sharing your wonderful stay experience with us.We are thrilled to know that you have enjoyed your stay with us. Your kind words of appreciation go a long way towards boosting our team’s morale.Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

8/10 不錯

Jenny

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Abby Khalid 於 2024年3月18日的回應
Dear Jenny,Thank you for taking the time to rate us. Your high rating means a lot to us, and we will be sure to share your positive rating with the team. Looking forward to welcoming you back for another visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

2/10 很差

Samuel

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
During my fiancé's first trip out of Thailand, we stayed at A Loft in Singapore, an experience that, unfortunately, left much to be desired. Our room was notably smaller than anticipated, a disappointment that was only the beginning of our issues. Shortly after settling in, we encountered an electrical problem when a breaker tripped, cutting power to our air conditioning. While the presence of an ice machine was a small relief, the overall experience continued to decline. Breakfast at the hotel was mediocre at best. Having stayed in numerous hotels across Asia over the past month, I found A Loft's breakfast area to be particularly cramped and overcrowded. Seated outside by the restaurant host, our meal was further disrupted by lawn service using leaf blowers uncomfortably close to the dining area, rendering conversation nearly impossible. Moreover, I experienced bed bug bites during our stay, necessitating medical attention upon my return to Thailand. The bites, located on my right arm, right leg, and left elbow, prompted a report to the front desk to ensure the room would not be allocated to other guests before thorough treatment. The hotel manager, upon checkout, informed me that the rooms had been recently treated for pests and took photographs of my bites for hotel records. In compensation, we were offered a choice between a taxi service or a complimentary drink, neither of which addressed my immediate need for medical treatment.
於 2024 年 3 月住了 1 晚
Abby Khalid 於 2024年3月14日的回應
Dear Samuel, Thank you for bringing your concerns to our attention. We are truly disappointed that your overall experience was not all that could have been, and sincerely apologise for the inconvenience caused. Your experience matters to us, and we will address your concerns with our team to ensure that such shortcomings are not repeated in the future. We have noted and appreciate your feedback on the breakfast experience. We seek your kind understanding that the crowd was due to the peak period. Nevertheless, we have highlighted this with our team to better manage the situation in the future. We are sorry to hear about the bites you encountered, and we have gotten our team to immediately check the room. We hope to have the opportunity to welcome you back with us at the Aloft Singapore. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Vielka

於 2024 年 3 月住了 6 晚
Abby Khalid 於 2024年4月3日的回應
Dear Vielka, Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a good stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

keisuke

讚好:整潔度、職員與服務和住宿狀況
good
於 2024 年 3 月住了 3 晚
Abby Khalid 於 2024年3月12日的回應
Dear keisuke,Thank you for choosing Aloft Singapore.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Suzanne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel room as clean and modern. I didn’t get to take a walk around the property so I can’t comment on anything. I never ate any restaurants as it was only a quick visit to Singapore. Not too far from Marina Bay Area, probably about 15 minutes when there’s not much traffic. Handy supermarket which is attached to the hotel. Reception/check-in staff all very accommodating..
於 2024 年 3 月住了 3 晚
Abby Khalid 於 2024年3月11日的回應
Dear Suzanne, Thank you for choosing Aloft Singapore and sharing your fantastic experience with us. We are delighted to hear your kind words of appreciation on our property. We are thrilled to know that you have enjoyed your stay with us. It is delightful to hear your acknowledgement on our cleanliness and hospitality. We have shared your kind words of appreciation with the team. We would like to share that we do have shuttle bus to Novena MRT station for your travel convenience. For your future visit, you may approach our friendly Concierge team who will be glad to assist you with recommendations on the best and accessible way to travel around Singapore. It’s great that you appreciate our location. We are indeed in a convenient location with a mall at proximity for your shopping needs. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

??

讚好:整潔度、職員與服務和住宿狀況
とても快適に過ごすことができました!
於 2024 年 3 月住了 3 晚
Abby Khalid 於 2024年3月5日的回應
Dear ??,Thank you for choosing Aloft Singapore for your recent stay.We are so very pleased that you had a comfortable stay in our hotel. We have shared your positive rating with the team.Looking forward to welcoming you back for another delightful visit soon when your travel brings you back to Singapore.Sincerely, Abby Khalid Assistant Front Office Manager

6/10 一般

Srinivasa

家人同遊
讚好:整潔度
There were 2 towers and the person who assisted with checkin did not alert that the tower assigned to us had a tedious access through parking garage before 8am. Took a while for us to figure out before the concierge offered help.
於 2024 年 2 月住了 3 晚
Abby Khalid 於 2024年3月5日的回應
Dear Srinivasa,Thank you for choosing Aloft Singapore for your recent stay.We apologize for this inconvenience caused during your stay and for falling short of meeting your expectations. Rest assured your comfort and our providing a safe environment are our utmost concern. Your feedback has been well noted and shared with our team to ensure this is an isolated incident.We sincerely hope you will not benchmark our hotel due to this incident and we look forward to welcoming you back again in the near future.Sincerely, Abby Khalid Assistant Front Office Manager

8/10 不錯

Susie (Los Angeles)

讚好:整潔度、職員與服務和住宿狀況
Small rooms but overall good
於 2024 年 3 月住了 1 晚
Abby Khalid 於 2024年3月5日的回應
Dear Susie,Thank you for choosing Aloft Singapore for your recent stay.Your high rating means a lot to us, and we are happy that you had a great stay at our hotel. We have shared your positive rating with the team.We look forward to welcoming you back to our hotel.Sincerely, Abby Khalid Assistant Front Office Manager

10/10 優異

Daphne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer service was excellent, namely Zack in the restaurant and Jay at the front. Friendly and helpful staff that made our 11 day stay there wonderful. Great to have shuttle service to the MRT station and hospital where we went everyday to visit a family member there. Breakfast was excellent and close to some good restaurants which was walkable to.
於 2024 年 2 月住了 11 晚
Abby Khalid 於 2024年2月19日的回應
Dear Daphne,Thank you for sharing your amazing experience from your recent stay with us. We are thrilled to know that you had a wonderful stay with us. We are indeed committed to creating an exceptional stay experience for all our esteemed guests and your kind words of appreciation truly made our day.Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Brijesh

讚好:整潔度、職員與服務、設施服務和住宿狀況
Made my stay for a quick visit to Singapore very comfortable. Hotel staff is excellent and are very accommodating. The hotel itself is very beautiful and convenient.
於 2024 年 2 月住了 4 晚
Abby Khalid 於 2024年2月13日的回應
Dear Brijesh,Thank you for sharing your wonderful experience from your recent stay with us.We are delighted to know that you have enjoyed your stay with us. Our team indeed is committed to providing an exceptional service for all our valued guests.We look forward to welcome you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Donald (Carmel)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very modern
於 2024 年 2 月住了 1 晚
Abby Khalid 於 2024年2月9日的回應
Dear Donald,Thank you for sharing your positive feedback from your recent stay with us.We are pleased to hear your kind words of appreciation on our modern and vibrant space.Looking forward to welcoming you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

8/10 不錯

Wei Lee

於 2024 年 1 月住了 1 晚
Abby Khalid 於 2024年3月26日的回應
Dear Wei Lee,Thank you for taking the time to rate us.Your high rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

8/10 不錯

Hidekazu

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Abby Khalid 於 2024年2月6日的回應
Dear Hidekazu,Thank you for choosing Aloft Singapore for your recent stay.Your high rating means a lot to us, and we will be sure to share your positive rating with the team. Looking forward to welcoming you back for another visit with us. Sincerely, Abby Khalid Assistant Front Office Manager

10/10 優異

KOJI

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
非常に綺麗で快適に過ごせるホテルです
於 2024 年 1 月住了 2 晚
Ko Seng 於 2024年2月7日的回應
Dear Koji,Thank you for sharing your pleasant experience with us.Maintaining a clean environment is of our utmost priority and we are delighted to hear your acknowledgment on our cleanliness. Looking forward to welcoming you back for another visit with us. Sincerely,Ko SengAssistant Executive Housekeeper

10/10 優異

Priscilla (Jacksonville)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
From the moment we got out of the taxi I felt like we were treated like luxury. Every single attendant wanted to assist us and they were all so kind. My favorites were Maria and Zach who were handling the breakfast area. This is best breakfast I’ve ever had at a hotel, top notch! Service was amazing and if I stay in Singapore in the future I’ll be back. 10/10!!!
於 2024 年 1 月住了 3 晚
Abby Khalid 於 2024年2月1日的回應
Dear Priscilla, Thank you for sharing your wonderful experience from your recent stay with us. We are thrilled to know that you have enjoyed your stay with us. Our team take great pride in creating an exceptional stay experience for all our valued guests and your kind words of appreciation truly made our day. We look forward to welcoming you back with us if your travel brings you back to Singapore. Sincerely,Abby KhalidAssistant Front Office Manager

8/10 不錯

Farrukh

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Abby Khalid 於 2024年1月29日的回應
Dear Farrukh,Thank you for taking the time to rate us. Your high rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Alexandra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Abby Khalid 於 2024年1月12日的回應
Dear Alexandra, Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Gabriel

於 2023 年 12 月住了 1 晚
Abby Khalid 於 2024年1月17日的回應
Dear Gabriel,Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Gabriel

於 2023 年 12 月住了 1 晚
Abby Khalid 於 2024年1月17日的回應
Dear Gabriel,Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Jigna

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
Abby Khalid 於 2023年12月12日的回應
Dear Jigna, Thank you for choosing Aloft Singapore.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. We will be sure to share your positive rating with the team.Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

6/10 一般

Kheng Siong

於 2023 年 11 月住了 4 晚
Abby Khalid 於 2023年12月28日的回應
Dear Kheng Siong,Thank you for choosing Aloft Singapore and taking the time to rate us.Looking forward to welcoming you back for another visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Aki

讚好:整潔度、職員與服務和住宿狀況
Enjoyed the sta. There is a mall next to the hotel.
於 2023 年 11 月住了 2 晚
Abby Khalid 於 2023年11月24日的回應
Dear Aki,Thank you for sharing your stay experience with us.We are delighted to know that you have enjoyed your stay with us.We look forward to welcoming you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Margaux

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Abby Khalid 於 2023年11月6日的回應
Dear Margaux,Your exceptional rating means a lot to us. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 優異

Wei Beng (Hong Kong)

讚好:整潔度、職員與服務、設施服務和住宿狀況
There are two wings and I would have preferred to be in the same wing where gym and pool is located. Otherwise I have to walk across a car park or mall in my swim wear ! That’s the only not so good thing about this hotel :)
於 2023 年 10 月住了 2 晚
Abby Khalid 於 2023年10月19日的回應
Dear Mr Wei Beng, Thank you for choosing Aloft Singapore and sharing your genuine experience with us. We appreciate your feedback on our gym and pool. We would like to share that we do have a gym in the East wing located at level 2. For your future visit, you may wish to consider our Urban room packages to enjoy a larger gym and a pool under one roof. I look forward to having the pleasure of welcoming you back. Sincerely,Abby KhalidAssistant Front Office Manager