Dear Yaohung, Greetings from Somerset Bencoolen Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you had a great stay with us.-- With your experience staying with us, we sincerely hope our serviced residence will be your choice lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you.-- Kind regards, The management of Somerset Bencoolen

Dear Valued Guest, Greetings. Your team at Somerset Bencoolen deeply regrets to learn you did not fully enjoy your stay at our serviced residence. We sincerely apologise for the inconvenience and discomfort caused to you by the ongoing renovation works being carried out at our property. Regrettably, as these works are somewhat major, we humbly admit there will be noise when the works are being carried out from 10:00AM to 4:00PM on weekdays. Please allow us to assure you our management shall definitely work with the project manager of our renovation works to mitigate the inconvenience caused to our residents. All of us are confident once these works have been completed in Q3 of next year, our residents will definitely find more value added to their overall stay experiences with us. It has been our pleasure to have been of service to you and we sincerely look forward to welcoming you back in the future, giving us the opportunity to create a faultlessly enjoyable and comfortable stay for you. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencooeln! Thank you for choosing our centrally located serviced residence and for your valuable feedback. All of us are delighted you had a great stay with us and have found our residence with spacious and fully-equipped apartments ideal for your stay requirements. We sincerely hope you will now make Somerset Bencoolen your favourite lodging whenever your travels bring you back. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Chi Kin, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our serviced residence. We are heartened to learn you had an overall enjoyable and comfortable stay with us and we sincerely hope to welcome you back soon. Thank you for giving us the great privilege and pleasure of hosting you at Somerset Bencoolen. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen and thank you for choosing our serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us. We truly appreciate your valuable and honest feedback on the condition of this property and we sincerely apologise for any disappointment caused to you. We would like to assure you our management is currently working with the relevant persons on improvement plans for this property and these works shall commence shortly. We are confident when these works have been completed, our residents will find much value added to their stays as Somerset Bencoolen is so centrally located with easy accessibility to eateries, shops and various MRT stations within walking distance. Despite this slight detraction in your stay with us, we are very grateful and humbled by your gracious rating for your overall stay with us. It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings. Thank you for choosing Somerset Bencoolen and for your valuable feedback. We are truly sorry you have been disappointed with the service extended by our team members. Please be assured we are taking your feedback seriously and shall be investigating into your feedback, besides counselling our team members. All of us sincerely hope you will give us another chance to welcome you back, allowing us to recover your trust in our service and create a wholly enjoyable and comfortable stay experience for you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and have found our central location with its proximity to many eateries, shops, local attraction and 2 MRT lines convenient. We sincerely apologise for any disappointment caused to you by the overall condition of this property. We are happy to share our management is finalizing refurbishment plans for this building and these works shall commence in the middle of this year. It has truly been our great pleasure to have been of service to your lovely family and you. All of us earnestly look forward to welcoming you in the future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Pojung, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for letting us know our spacious and fully-equipped apartment was suitable for your stay requirements. All of us are delighted your family and you had a wholly enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you highly recommend our residence for families who travel together and we are truly thankful for your kindness. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming your lovely family and you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. 恭祝健康、幸运，新年快乐 Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Guest, Greetings! We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. Please allow us to clarify that Continental Breakfast is not included in our non-corporate stay packages and we are truly sorry for any disappointment caused to you. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear YU_TING, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for letting us know you have been very satisfied with your overall stay experience with us. All of us are delighted your family and you had an enjoyable and comfortable stay with us. It definitely brings us much joy and inspiration to learn you highly recommend our residence for families who travel together and we are truly thankful for your kindness. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Guest, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for sharing your stay experience. All of us are indeed heartened to learn you have found our location ideal and convenient. We sincerely apologise for the disappointment and discomfort caused to you by the faulty air-conditioning system. Please be assured we shall be trying to trace your apartment and carry out a thorough investigation so improvements can be sought. Thank you for staying with us and all of us sincerely hope to welcoming you back, giving us an opportunity to serve you better. Best regards, Cynthia Lim Resident Relations Manager

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our serviced residence and for your positive feedback. All of us are delighted you had a wholly enjoyable and comfortable stay with us. All of us sincerely hope you will make our residence your choice accommodation whenever your travels bring you back to Singapore. It has been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the condition of this property. Kindly allow us to assure you our management shall be reviewing improvement plans for this property and shall be scheduling more maintenance works in our apartments in the meantime. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you. We have enjoyed being of service to you and we earnestly hope to welcome you back, perhaps after refurbishment works have been completed. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Guest, Greetings from your team at Somerset Bencoolen! Thank you for choosing our serviced residence and for your feedback on your recent stay with us. We are heartened to learn you had an overall enjoyable and comfortable stay with us. We truly appreciate your valuable feedback on the Continental Breakfast selection we serve and assure you we shall be reviewing this selection for improvements. All of us deeply regret to learn you have been disappointed with the absence of Housekeeping service on 09th August, Singapore's 53rd National Day. Upon receiving your feedback, we checked this website and humbly admit information on the absence of Housekeeping service on Sundays and Public Holidays e is missing. Please be advised we have since addressed this matter with our industry partners at Hotels.com to ensure this pertinent piece of information is not accidentally removed by them when they update their website and booking platform because it can affect our residents’ stay expectations and satisfaction. We assure you our management firmly believes in being transparent with information on our service, facilities and products as this would allow our potential residents to decide on their reservations and these are usually stated on our website and other major travel agencies’ websites. We are sorry for this glitch on the website and for the inconvenience caused to you and sincerely hope this will not detract you from staying with us again. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear JC, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. We are heartened to learn you have found good value in your stay with us and we sincerely hope our residence will be your choice accommodation option whenever you are back in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Karl, Greetings! We deeply regret to learn you did not enjoy your stay with us due to the lackluster cleaning of your apartment. All of us are truly sorry for this inopportune incident and for the disappointment caused to you by this shortfall in our service. Please allow us to assure you we are taking a serious view into your valuable feedback and we shall be carrying out thorough investigations so improvements can be sought. We sincerely hope you will give us another chance to welcome you back and create a better stay experience for you. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Wong, Greetings from your team at Somerset Bencoolen! Thank you for choosing our serviced residence and for awarding a perfect rating for your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Mubin Omar Curator, Resident Experience

Dear Valued Resident, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are indeed heartened to learn you had a very good stay experience with us. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear LING, Greetings! Thank you for choosing our serviced residence and for sharing your stay experience. We are delighted you enjoyed your stay with us and our spacious apartment was perfect for your stay requirements. All of us are indeed heartened to learn you have found our location ideal and convenient. We deeply regret to learn our Continental Breakfast selection with a few added hot dishes not to your liking and we sincerely apologise for any disappointment caused to you. Kindly allow us we shall be reviewing our Continental Breakfast menu for improvements. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back in the future. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Lai Han, Greetings .Thank you for choosing our centrally located serviced residence and for sharing your stay experience. We sincerely apologise for the disappointment and discomfort caused to you by our lackluster cleaning standards and condition of this property. Please be assured we shall be trying to trace your apartment and carry out a thorough investigation so improvements can be sought. Kindly allow us to assure you our management shall be reviewing improvement plans for this property and shall be scheduling more maintenance works in our apartments in the meantime. Thank you for staying with us and all of us sincerely hope to welcoming you back, giving us an opportunity to serve you better. Best regards, Cynthia Lim Resident Relations Manager

Dear HSIUYUN-YOU, Greetings from the team at Somerset Bencoolen! Thank you for choosing our serviced residence for your recent holiday in Singapore. We are delighted you enjoyed most aspects of your stay with us . All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Wo Keung, Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you by the condition of this property. Kindly allow us to assure you our management is presently working on improvement plans with the relevant persons for this property and shall be scheduling more maintenance works in our apartments in the meantime. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you. We have enjoyed being of service to you and we earnestly hope to welcome you back, perhaps after refurbishment works have been completed. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Can, Greetings! We deeply regret to learn you did fully not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our team’s lackluster service and the presence of in your apartment. Kindly allow us to assure you we are appreciative of your valuable feedback and our management is seeking improvements in areas we lack. We would also like to assure you we do not discriminate our residents and our team members are expected to treat all of our residents in a friendly and customer-centric manner, in addition to addressing urgent requests alike yours. Please be advised our management takes a very serious view in such matters and a thorough investigation shall be carried out so we may counsel and closely monitor our team members concerned. We sincerely hope you will give us another chance as we shall definitely improve. We always welcome suggestions on how we may improve and we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. It has been our pleasure hosting you at our serviced residence and we sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Billy, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for your positive feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Jenjen, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had an enjoyable and comfortable stay with us and had especially like spending time at our rooftop pool area with its scintillating view. All of us have truly enjoyed being of service to you and we genuinely look forward to welcoming you back for more great stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear YUJEN, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you enjoyed all aspects of your stay with us and have found our services and facilities impressive. We are indeed thrilled to learn you shall be returning to stay with us again and all of us sincerely thank you for your valued support. It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back soon. We are at your service. Thank you for your valuable support and trust. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Arno, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings! Thank you for choosing our serviced residence for your recent family holiday in Singapore and for sharing your valuable feedback. We are truly sorry for the disappointment and inconvenience caused to you by the presence of ants in the initial 2-bedroom Premier apartment assigned for your stay. Kindly allow us to assure you our management is carrying out a thorough investigation into your valuable feedback and shall be calling upon our external Pest Control service providers to manage the situation. Regrettably, due to Singapore’s usual humid climate and recent raining season, we humbly admit ghost ants or the tiny black ants which are predominantly found in areas around the Equatorial belt have a very high tendency to emerge from the nooks and crannies in the walls or exterior of the building when there is a change in temperature. Nonetheless, we assure you our management is looking into our cleaning standards and shall be reminding our Housekeeping team to be more vigilant and thorough when cleaning the apartments as this would be helpful in eradicating or preventing any ant infestation. All of us sincerely hope this inopportune incident will not detract you from staying with us again as we truly want to create a faultlessly enjoyable and comfortable stay for your family and you. It has been our great pleasure to have been of assistance to you and we genuinely look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Winnie, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for sharing your stay experience. All of us are indeed heartened to learn you have found our location ideal and convenient. We sincerely apologise for the disappointment and discomfort caused to you by our lackluster cleaning standards and the noisy air-conditioning system. Please be assured we shall be trying to trace your apartment and carry out a thorough investigation so improvements can be sought. Thank you for staying with us and all of us sincerely hope to welcoming you back, giving us an opportunity to serve you better. Best regards, Cynthia Lim Resident Relations Manager

Dear Mee Ping, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for awarding your stay with a perfect rating. We are delighted you had a great stay with us and found our location convenient and ideal for your trip here. Please accept our sincere apologies for our shortfall in replenishment the bathroom amenities on the 2nd day of your stay and we are truly sorry for the inconvenience caused to you. Kindly be assured our Housekeeping management is currently carrying out an investigation and our team member concerned shall be counseled. All of us sincerely hope this inopportune incident will not detract you from stay with us again as we shall definitely improve in areas we lack. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear LIU, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent trip to Singapore. We are indeed heartened to learn you had an enjoyable and comfortable stay with us. Please accept our sincere apologise for any disappointment caused to you by our Continental Breakfast selection. Kindly allow us to assure you we shall be reviewing this selection for improvements. All of us have truly enjoyed being of service to you and we sincerely look forward to welcoming you back. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Agnes, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for assuring us you shall be returning to stay with us again. All of us are indeed heartened to learn you have found our location ideal and convenient. We are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. We are delighted to learn you had such a great stay with us and shall be recommending us to your friends. This is indeed the biggest compliment anyone can bestow on us as we firmly believe personal recommendations are the best testimonies to show how much our residents like you have enjoyed staying with us. Thank you! It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager

Dear CHI YUAN, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your heartwarming recommendation. We are delighted you had such a great stay with us and have found our fully-equipped and spacious apartments ideal for families who travel together. All of us are heartened to learn you enjoyed spending time at our rooftop pool area and we sincerely hope you managed to view the panoramic cityscape in the evenings from this area. Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Jui-Pin, Greetings! Your friendly team at Somerset Bencoolen sincerely thanks you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your heartwarming recommendation for our residence. All of us are delighted you had a great stay with us and have found our spacious apartments ideal for families. Thank you for assuring us you shall be returning to stay with us when you are next in Singapore and we truly hope Somerset Bencoolen will be your home away from home. It has truly been our great pleasure and privilege to have been of service to your family and you, and all of us earnestly look forward to welcoming you back to your home at Somerset Bencoolen. We are at your service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Tesident, Greetings from your team at Somerset Bencoolen! Thank you for choosing our serviced residence and fir your lovely compliment on our service. We are indeed heartened to learn you had an enjoyable and comfortable stay with us. All of us sincerely hope you will make Somerset Bencoolen your choice lodging whenever your travels bring you back to Singapore. It has been our great pleasure being of service to you and we truly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear YY, Greetings from the team at Somerset Bencoolen! Thank you for choosing our serviced residence. We are indeed heartened to learn your children and you had a relaxing, enjoyable and comfortable stay with us and have found our spacious apartment to your liking. We sincerely hope you will make our centrally located residence your choice lodging whenever you would like some respite from your busy schedule. It has truly been our great pleasure to have been of service to your family and you, and we earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Wai, Greetings! We sincerely apologise for the disappointment and discomfort caused to you by the ants situation in your apartment. We would like to assure your valuable feedback is much appreciated and we shall be carrying out a thorough investigation into your feedback on this inopportune incident and shall be counseling our team members upon the conclusion of our investigations. We are truly sorry for the lackluster stay experience and we assure you will shall definitely improve in areas we lack. All of us sincerely hope you will give us another chance to create a better stay experience. We have enjoyed being of service to you and sincerely look forward to welcoming you back. Thank you. Kind regards, Cynthia and Lim, Resident Relations Manager

Dear Honghsiang, Greetings from your team at Somerset Bencoolen Singapore! Thank you for taking time to review your stay at our serviced residence and for letting us know how much you had enjoyed your stay with us. All of are delighted you had a comfortable stay with us and have found our spacious apartment beyond your expectations. It is really heartening to know you have found good value in your stay. We sincerely hope we will now be your preferred accommodation choice whenever you are back in Singapore. It has truly been our great privilege and pleasure to have hosted you at our centrally located serviced residence and we sincerely look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Shuching, Greetings from the team at Somerset Bencoolen! Thank you for choosing our serviced residence. we are delighted you had a wholly enjoyable and comfortable stay with us and have found our serviced residence as the ideal family accommodation choice. We sincerely hope you will now make us your favourite lodging whenever your travels bring you back. It has been our great pleasure to have been of service to you and we truly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Yung Yi, Greetings from the team at Somerset Bencoolen! Thank you choosing our serviced residence for your recent holiday in Singapore. We are indeed heartened to learn you had an enjoyable and comfortable stay with us and have found or central location convenient and ideal for your holiday here. All of us are delighted you enjoyed spending time at our rooftop pool area and have found the view scintillating. We sincerely hope you will now make our serviced residence your choice accommodation whenever your travels bring you back. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Maggie, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent family holiday and for taking time to write such a lovely review. We are delighted your family and you had a wholly enjoyable and comfortable stay with us and our spacious apartment was ideal for your stay requirements. All of us sincerely hope you will now make Somerset Bencoolen your favourite accommodation whenever your travels bring you back and that your children will have the opportunity to swim at our rooftop pool when you return. It has been our great pleasure to have been of service to you and all of us eagerly await to welcome your family and you back and being of service to you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Erskine, Greetings! The team at Somerset Bencoolen sincerely thanks you for staying with us and for your kind assurance you shall be returning to stay with us whenever your travels bring you back to Singapore. We are delighted you had a wholly enjoyable and comfortable stay with us and had especially enjoyed spending time at our rooftop pool area. All of us are also happy to learn you have found our central location convenient and ideal. We have truly enjoyed being of service to you and we truly look forward to welcoming you back soon and being of service to you again. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, greetings! we sincerely apologise for the discomfort caused to you by our lacklustre cleaning standards and for the disappointment caused to you by our service and its schedules. Kindly allow us to clarify that as our core business is that of serviced residences and the local authorities do not issue us with the full license for food preparation unlike those made available to hotels, Continental Breakfast is actually served although our team members put in some effort to supplement the usual Continental Breakfast fare of pastries, bread and beverage with some hot meals as we wish to provide our residents with a heartier start to their days. We seek your kind understanding over this matter. As we would truly wish to carry out a thorough investigation into your feedback regarding our lacklustre cleaning standard and want to seek immediate improvements in this area, our management would truly appreciate your kind assistance to write to us to provide us with some details so we may identify the apartment you had stayed in and counsel our team member concerned upon conclusion of our investigation. Your kind assistance would be most useful in our efforts to improve in areas we lack as it is our goal to provide our residents with wholly enjoyable and comfortable stay experiences with us. We have enjoyed being of service to you and all of us sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings from the team at Somerset Bencoolen! Thank you for choosing our serviced residence for your recent trip to Singapore and for sharing your stay experience. We are delighted you had an enjoyable and comfortable stay with us and have found our central location convenient. Please accept our sincere apologies for any disappointment caused by our Continental Breakfast selection and we assure you we shall be reviewing this selection for improvements. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings from your friendly team at Somerset Bencoolen! We sincerely thank you for reviewing your stay with us and for choosing our serviced residence for your recent holiday in Singapore. All of us are delighted you had a great stay and have found ideal and convenient. We sincerely hope you will now make our residence your choice accommodation whenever you are back in Singapore. It has tyruly been our great pleasure being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Johnny, Greetings! Thank you for reviewing your recent stay at our serviced residence. We are delighted you had an enjoyable and comfortable stay with us and have found our central location convenient. All of us sincerely thank you for your heartwarming compliment on our service and we assure you your lovely compliment shall be shared with all. We deeply regret to note the only detraction of your stay was the inconvenience caused to you by the construction works nearby and we are truly sorry for the inconvenience caused to you. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

Dear CHOW, Greetings! We are indeed heartened to know you had an enjoyable and comfortable stay at our serviced residence and have found our central location convenient and ideal for your recent holiday in Singapore. All of us are delighted you enjoyed spending some time at our rooftop pool; area after a busy day touring Singapore and we sincerely hope you had enjoyed the panoramic view of the cityscape in the evenings. It has truly been our great pleasure being of service to you and we earnestly look forward to welcoming you back for another enjoyable and comfortable stay. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Chenghung, Greetings from the team at Somerset Bencoolen! Thank you for choosing our serviced residence for your recent trip to Singapore. All of us are thrilled to learn you have scored your stay experience with us with a high score as it shows us you had an enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

Dear Valued Resident, Greetings! The team at Somerset Bencoolen sincerely thanks you for awarding your recent stay at our serviced residence and we are delighted you had a wholly enjoyable and comfortable stay with us. We deeply regret to note our Continental Breakfast selection had fallen short of your expectations and we sincerely apologise for the disappointment caused to you. Kindly allow us to assure you we shall be reviewing our Continental Breakfast selection so improvements can be made. All of us truly enjoyed being of service to you and we sincerely look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident relations Manager