開放式套房, 2 張標準雙人床 | 房內夾萬、書桌、熨斗/熨衫板、免費 Wi-Fi
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埃爾德哈特燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
埃爾德哈特燭木套房酒店 (IHG 旗下酒店)
300 Northpointe Blvd, Elkhart, IN

評價

7.8

不錯

10 分評分，優異；188 則評價中有 69 則" "
8 分評分，不錯；188 則評價中有 63 則" "
6 分評分，一般；188 則評價中有 29 則" "
4 分評分，欠佳；188 則評價中有 15 則" "
2 分評分，很差；188 則評價中有 12 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Jeffrey

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
GM 於 2023年11月7日的回應
Dear Guest,Thank you for taking the time to tell us about your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us.Sincerely,GM

4/10 欠佳

Cheryl

家人同遊, 寵物同遊
不滿：設施服務
The shower water temperature was lukewarm and the kitchenette sink water was cold. The outside garbage was overflowing. Breakfast is not offered. There are too many other options in the area to ever choose to stay here again.
於 2023 年 10 月住了 2 晚
Sam K 於 2023年10月30日的回應
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Samantha KFront Desk

10/10 優異

Kathy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2023 年 10 月住了 2 晚
Sam K 於 2023年10月30日的回應
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Samantha KFront Desk

4/10 欠佳

Mark (Saint Petersburg)

家人同遊
讚好：職員與服務
不滿：住宿狀況
The hot water never got hot and the AC did not function properly as it could not be set below 71, I would NOT recommend this hotel.
於 2023 年 9 月住了 2 晚
GM 於 2023年10月16日的回應
Dear Guest,Thank you for taking the time to review online regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,GM

2/10 很差

Simon

於 2023 年 6 月住了 1 晚

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly staff, clean, and welcoming.
於 2023 年 2 月住了 1 晚
GM 於 2023年2月13日的回應
Dear Guest,Thank you for taking the time to review online regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,GM

8/10 不錯

Vickie (Travelers Rest)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice room with kitchen are and large bathroom
於 2022 年 10 月住了 4 晚
gm 於 2022年10月19日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

4/10 欠佳

Richard

商務旅客
不滿：整潔度
於 2022 年 9 月住了 4 晚
gm 於 2022年10月19日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean quiet convenient
於 2022 年 8 月住了 6 晚
gm 於 2022年8月30日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

8/10 不錯

Cheryl

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the room set up with a mini kitchen, work out center, front desk service was nice and courteous. We did not like that there wasn't a continental breakfast and hot tub/pool area for adults.
於 2022 年 8 月住了 2 晚
gm 於 2022年8月30日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Once again thank you for staying with us at Candlewood Suites – ElkhartSincerely,GM

6/10 一般

Jay

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
The working staff is very nice. The kitchen has a full sized fridge, small sink, garbage disposal, toaster, colander, microwave oven and a 2 burner flat cooktop (that was difficult to operate). Otherwise, the facility itself disappointing. The lighting was poor. The water was tepid (uncomfortable showers), there was a small desk for eating and just one chair (a request for an additional chair was denied). One of us could only eat at the table at a time. The room thermostat would turn off when we were sleeping, so we would wake up sweaty. The 31" TV had only local channels and shopping networks, no news, weather or movie channels. See that picture of the washers and dryers - none of them worked and they weren't serviced for the 4 days we were there. The rooms were never cleaned and we had to restock toilet paper ourselves. Because our business concluded 2 days early, we checked out after 4 days. Expedia promised a $287 refund, which we have yet to receive. We've been using Expedia since it was owned by Microsoft. Expedia's support has been sub-optimal.
於 2022 年 5 月住了 6 晚

8/10 不錯

Kenneth

家人同遊
讚好：整潔度、設施服務和住宿狀況
Friendly
於 2022 年 3 月住了 1 晚
Elkhart Sincerely, GM 於 2022年4月15日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites –

10/10 優異

Kent

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚

4/10 欠佳

James

商務旅客
不滿：客房舒適度
Used to be better…
Once upon a time this was a nice, clean and convenient place to stay. Those were the days. The bed was old and very uncomfortable. I needed to do laundry, however that and the weight room were unavailable for my entire stay due to some open-ended renovation that has obviously been going on for quite some time. I’ve stayed at this location before, and the decline in the overall facilities over the past few years is very evident.
於 2021 年 9 月住了 5 晚
gm 於 2021年10月15日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 一般

Tianjun

家人同遊
讚好：住宿狀況
I had good experience with this hotel.
於 2021 年 8 月住了 2 晚
gm 於 2021年10月15日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable room with fully equipped mini kitchen.
於 2021 年 8 月住了 3 晚

2/10 很差

真實旅客

商務旅客
不滿：職員與服務、住宿狀況和客房舒適度
Not worth the money
Worst hotel stay ever. The picture of the room online looked nothing like the room we were given. There was no hair dryer. They placed us in a room in the center of their renovations. Loud demolition noise started the morning after we arrived in the four rooms that surrounded us at 9 am and continued until 5pm each day. We had to excuse the noise as we tried to hear the Zoom calls we were on. It made working difficult and relaxing impossible. We checked out early and I’m glad we did! I packed up and walked through clouds of paint fumes in the rooms surrounding ours. The microwave only worked occasionally and the kitchen supplies were very meager. I asked a member of staff to come and look at the microwave. They found nothing wrong(since it worked briefly) but one staff member entered the room mask less even though we asked her not to. She simply said, “I’m vaccinated” and pushed past. (We wore masks) The ice machine worked but some of the ice has bits of plastic in it, so we turned it off. Construction workers made up the majority of the guests and security was lacking. The men often propped open the side door in the evening and the front desk was empty most of the time we were there. Signs on the front door said the entrances were locked after 10pm but we didn’t find this to be true. Definitely not worth the money we paid to stay.
於 2021 年 8 月住了 5 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hotel was not priced high at any stretch, but imo, it was far dumpier than the cost. On check in, we were given a credit card key. When it didn't work, we went back to front desk and they said ...yeah...that door doesn't work. She walked down and opened the door with her own key and told us if we get locked out, to see the front desk. Since the hotel was not full, i found that odd. TV in room was in poor shape.
於 2021 年 7 月住了 1 晚

4/10 欠佳

真實旅客

親子同遊
不滿：職員與服務和住宿狀況
I booked a double bed, was given a single. When I asked why I was told that they over booked and I got moved- the front desk woman showed zero concern, and made no offer to help. The remote control would not change channels on the tv
於 2021 年 7 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚

10/10 優異

MARTHA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
DEFINTELY WILL STAY AGAIN..
FABULOUS.... GREAT CUSTOMER SERVICE, VERY CLEAN EVEN WITH THE REMOLDING... RELAXING NO LOUD NOISE
於 2021 年 6 月住了 1 晚

10/10 優異

MARTHA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to get to with plenty of parking. Rooms were quiet with no outside noise Two employees decided to smoke at the front door, one on each side, so that guests had to walk through their smoke or wait until they were finished
於 2021 年 5 月住了 3 晚

4/10 欠佳

JOHN

讚好：整潔度
不滿：住宿狀況和客房舒適度
Pet fee not disclosed
於 2021 年 3 月住了 1 晚

2/10 很差

Robin

家人同遊
Fair
The sink in the bathroom was leaking into the vanity. Had to turn off water valves so it didn’t leak out into bathroom. Told staff when checking out and they said “again”. Never got hot water in shower. Freezing.
於 2021 年 2 月住了 1 晚
gm 於 2021年2月6日的回應
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

8/10 不錯

Melissa

於 2021 年 1 月住了 1 晚
gm 於 2021年2月6日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great!!!!!
於 2021 年 1 月住了 2 晚
gm 於 2021年1月12日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had a power outage and excellent online reponse. I accidentally booked 2 reservations and everyone involved resolved it quickly. Very happy.
於 2021 年 1 月住了 2 晚

10/10 優異

Cesar

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent
Excellent everyhing
於 2020 年 10 月住了 2 晚
gm 於 2021年1月12日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
No problem thank you for all your help with this wonderful time
於 2020 年 12 月住了 5 晚
gm 於 2020年12月17日的回應
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：設施服務
There was someone stomping around above our room at night. I called to complain about the noise and they said they would take care of it. Rooms were not insulated at all
於 2020 年 11 月住了 2 晚
gm 於 2020年11月22日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

Curtis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful front desk staff at check in.
於 2020 年 9 月住了 1 晚
gm 於 2020年10月21日的回應
Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

6/10 一般

真實旅客

於 2020 年 9 月住了 8 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2020 年 9 月住了 1 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 一般

真實旅客

伴侶同遊, 商務旅客
讚好：職員與服務和設施服務
不滿：住宿狀況
The room needs some repair. The wall with the air conditioner has cracks and a terrible patch job. The room wasn't very clean. Gravy on outlit in kitchen. The tv was terrible. The remote was filthy. I had to clean it my self.
於 2020 年 9 月住了 3 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The carpet had a stain and roll in it, the chair I the room was stained, and the lobby coffee was out.
於 2020 年 8 月住了 3 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 8 月住了 1 晚
gm 於 2020年10月21日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
於 2020 年 8 月住了 7 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 1 晚

8/10 不錯

Ashlea

讚好：職員與服務和客房舒適度
不滿：整潔度
Not too bad not too bad at all
Is it comfortin front desk was very nice seem to have a lot of cool guest I didn't get to interact I was dealing with some things on the homefront I needed to step away from everything I was glad to use candlewood as my escape not sure if your room has forgotten about or if housekeepers were rushed muffler was a little dingy that was my only issue that and they need to upgrade their technologies
於 2020 年 7 月住了 1 晚

4/10 欠佳

Erin

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
Price NOT honored
Booking this hotel through Hotels.com was a bad idea. The hotel, which is pet friendly, did not honor the rate listed AND PAID, and they charged me an extra $85 because the rooms we were assigned were not pet rooms even though we noted it in the reservation notes. On top of that, there was a group of people, including the person working maid service and front desk duties, drinking and partying in the parking lot until late in the night. Bottles were left in the parking lot.
於 2020 年 6 月住了 1 晚

8/10 不錯

Tanesha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Check in clerk was very friendly and helpful
於 2020 年 6 月住了 1 晚

2/10 很差

John

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Piss poor
Less than favorable, room locks didn’t work, coffee creamer on back order (really)? More excuses than a criminal. Double charged my credit card and when I called didn’t even get a call back. Had to report fraud to credit card company. This hotel is one of the worst. Never again.
於 2020 年 1 月住了 1 晚
Gm 於 2020年1月8日的回應
Thank you for taking the time to review online regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Having the suite is nice. Overall nice place to stay.
於 2019 年 11 月住了 1 晚
gm 於 2019年11月9日的回應
Dear Guest, Thank you for taking the time to review online regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, GM

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
gm 於 2019年11月9日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Could not get TV or Hair Blower to work by overall stay was very nice.
於 2019 年 10 月住了 1 晚
gm 於 2019年11月9日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

8/10 不錯

真實旅客

於 2019 年 9 月住了 2 晚
gm 於 2019年10月1日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM

6/10 一般

Kevin

家人同遊, 多人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
於 2019 年 9 月住了 1 晚
gm 於 2019年10月1日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites ELKHART. Please know that your feedback is extremely valuable to us. We use feedback, such as yours. We hope that you will give us the opportunity to serve you again in the future. Once again thank you for staying with us at Candlewood Suites – Elkhart Sincerely, GM