大堂

貝斯特韋斯特杜勒斯機場酒店的評價

2.5 out of 5
貝斯特韋斯特杜勒斯機場酒店
45440 Holiday Drive, Sterling, VA

評價

8.2

很好

10 分評分,優異;1008 則評價中有 496 則" "
8 分評分,不錯;1008 則評價中有 292 則" "
6 分評分,一般;1008 則評價中有 96 則" "
4 分評分,欠佳;1008 則評價中有 63 則" "
2 分評分,很差;1008 則評價中有 61 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Jane

伴侶同遊, 多人同遊
讚好:整潔度和職員與服務
Older place but clean, shuttle service very god
於 2024 年 4 月住了 3 晚

6/10 一般

June

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Todd

讚好:整潔度、職員與服務和住宿狀況
Exactly what you’d expect from an airport hotel.
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月24日的回應
Thank you for staying with us and for the perfect rating. We hope to see you again soon!

10/10 優異

Albert Romain

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice stay.
於 2024 年 2 月住了 3 晚
Michelle 於 2024年4月23日的回應
Thank you for staying with us and for the perfect rating. We hope to see you again soon!

8/10 不錯

franklin

Great experience
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us and taking the time to complete the survey. We are delighted to know that you enjoyed your stay and had a great experience. We hope to see you again soon.

4/10 欠佳

Julie (milwaukee)

不滿:整潔度和職員與服務
On time check in
於 2024 年 4 月住了 3 晚
Michelle 於 2024年4月22日的回應
Dear Julie Torres,Thank you for staying with us. We appreciate your feedback. Can you please elaborate on what you mean by "on time check in?" because when I look at your reservation, you were just on time to check in. You check in at 3:08pm on April 18, 2024. Is there anything that you want to share?

8/10 不錯

Elaine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The tv had very limited channels. Many were scrammbled. Also the pillows were not very comfortable. I did find the staff very friendly and helpful.
於 2024 年 4 月住了 2 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology for not exceeding your expectations. Your satisfaction is important to us and we will use your feedback to make changes to help us improve for you and our future guests. We hope that you will give us another chance to provide you with superior customer experience in the future.

10/10 優異

Danielle

家人同遊
Great service clean and friendly staff
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating! We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations. We wish you safe travels and see you again soon!

10/10 優異

Maribel (Dover)

讚好:整潔度、職員與服務和住宿狀況
Great place, very convenient for traveling
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your valued feedback. Thank you for the perfect rating. We are glad that you find our hotel great and convenient for your travel needs. We wish you safe travels and hope to see you again soon.

10/10 優異

Aditya

讚好:整潔度、職員與服務和住宿狀況
All good
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us and the perfect rating! We hope to see you again soon.

10/10 優異

ROBERT

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great except the shower needs to be repaired so it doesn't run on the bathroom floor in the handicap room.
於 2024 年 4 月住了 3 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your valued feedback. Please accept my sincere apology regarding the bathroom. Rest assured that your concern is being addressed by the appropriate team. We are delighted to know that aside from that everything was great. We hope that you will give us another chance to provide you with exceptional guest experience when your travels bring you back to Dulles.

10/10 優異

David

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean property and quiet...just wish there were more eating places near hotel when walking..or more sidewalks to get to near by eating establishments and not have to walk highway
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月22日的回應
Thank you for staying with us. We appreciate your valued feedback. There is a restaurant right next door inside the Holiday Inn for dinner service but unfortunately, that is the only one within walking distance. Most of the restaurants in the area do deliver though through Uber Eats or Grub Hub. We wish you safe travels ahead.

8/10 不錯

shasank

家人同遊
讚好:整潔度、職員與服務和設施服務
Good location but old building and needs renovation.
於 2024 年 4 月住了 3 晚
Michelle 於 2024年4月19日的回應
Thank you for staying with us. We appreciate your feedback. We wanted to let you know that a few renovations are coming soon. We hope that you will come again and visit us after that.

10/10 優異

Jeffrey

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient to the airport. Free shuttle service!
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月19日的回應
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent visit. Our free shuttle and location are some of our top sellers. We are glad that you took advantage of them. We wish you safe travels and hope to see you again soon.

10/10 優異

Eric

讚好:整潔度和職員與服務
Good management
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月17日的回應
Thank you for the perfect rating. We hope to see you again soon!

8/10 不錯

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
The layout.
於 2024 年 4 月住了 3 晚
Michelle 於 2024年4月17日的回應
Thank you for staying with us. We appreciate the valued feedback. By telling us what you like and what you don't like, you are helping us improve for you and all guests in the future. We wish you safe travels and hope to see you again soon!

8/10 不錯

Robin

讚好:整潔度、職員與服務和住宿狀況
Good value One restaurant nearby McMalleys Perfectly fine burger - good wine Easy stay with 10 min free shuttle back and forth to airport Recommended budget option . No elevators to rooms tho.
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月16日的回應
Thank you for staying with us. We appreciate your valued feedback. We are glad that you took advantage of our complimentary shuttle service to the airport and enjoyed the food and wine at the nearby restaurant. We wish you safe travels and hope to see you again soon.

10/10 優異

Miranda (Sand Springs)

讚好:職員與服務和住宿狀況
Second time to book this property for a layover at Dulles airport… Shuttle runs every 30 minutes which is convenient and the staff is nice as well! No issues with check in or check out.. breakfast was good, will stay here again if needed
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月16日的回應
Dear Miranda,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad to know that we exceeded your expectations having stayed with us twice already. We want to be your home away from home when you are in Dulles. We wish you safe travels and see you again soon!

10/10 優異

Lawrence

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly front desk workers.
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月16日的回應
Thank you for staying with us. We appreciate your valued feedback. We are glad that our staff showed what we strive, aggressive friendliness to all. We wish you safe travels and hope to see you again soon.

8/10 不錯

Ricardo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cumple las expectativas para una o dos noches, recibes lo que pagas.. habitaciones algo antiguas y pequeñas, pero por menos De 100$ la noche está bien
於 2024 年 4 月住了 2 晚
Michelle 於 2024年4月15日的回應
Thank you for staying with us. We hope to see you again soon!

10/10 優異

Patricia

家人同遊, 多人同遊
讚好:職員與服務、設施服務和住宿狀況
The front desk staff is great. The rooms are really nice and the beds are comfy
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月15日的回應
Dear Patricia,Thank you for staying with us. We appreciate your valued feedback. We pride ourselves in delivering exceptional customer service and we are glad that we exceeded your expectations during your visit. We wish you safe travels and hope to see you again soon.

10/10 優異

Hannah

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月12日的回應
Thank you for staying with us. We appreciate the perfect rating. We hope to see you again soon!

10/10 優異

Wesley

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月10日的回應
Thank you for staying with us. We appreciate the perfect rating. We wish you safe travels and hope to see you again soon!

10/10 優異

Miguel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing
於 2024 年 3 月住了 1 晚
Michelle 於 2024年4月9日的回應
Thank you for staying with us. We appreciate the perfect rating. See you again soon!

10/10 優異

Christian

Todo bien
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月8日的回應
Thank you for the perfect rating. See you again soon!

10/10 優異

HIMANSHU

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was nice and clean. Breakfast options were good
於 2024 年 4 月住了 3 晚
Michelle 於 2024年4月8日的回應
Thank you for staying with us. We appreciate your valued feedback. We are delighted to know that we deliver what you expected for your room and breakfast. We strive to provide our guests with exceptional service. We wish you safe travels and hope to see you again soon!

10/10 優異

Yuxian

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Michelle 於 2024年4月8日的回應
Thank you for the perfect rating. See you again soon!

2/10 很差

Annisha

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Guest accused of smoking in the room and was not true. Banned from hotel even after proof of guest not smoking in the room.
於 2024 年 3 月住了 1 晚
Michelle 於 2024年4月5日的回應
Thank you for staying with us and providing your valuable feedback. We will pass your concerns to the appropriate team to investigate. We wish you safe travels.

10/10 優異

Leonel

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The place was clean when I arrived and I was assisted very fast once I arrived to the spot.
於 2024 年 4 月住了 2 晚
Michelle 於 2024年4月5日的回應
Thank you for staying with us. We appreciate your valued feedback. We are glad that we exceeded your expectations during your recent stay. We hope to see you again soon!

10/10 優異

Dennis

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, comfy room, and good shuttle service to Dulles.
於 2024 年 3 月住了 1 晚
Michelle 於 2024年4月5日的回應
Thank you for staying with us and for giving us a perfect rating. We strive to provide excellent customer service to every guest. We are ecstatic to know that we exceeded what you expected. We wish you safe travels and hope to see you again soon!

8/10 不錯

Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Michelle 於 2024年4月2日的回應
Thank you for staying with us. Se e you again soon!

10/10 優異

Judith

商務旅客
Property was safe and convenient to highways and shops.
於 2024 年 3 月住了 3 晚
Michelle 於 2024年4月2日的回應
Thank you for staying with us. We appreciate the perfect rating. We are glad that you enjoyed your stay and hope to see you again soon!

10/10 優異

Timothy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月30日的回應
Dear Timothy, Thank you for taking the time in letting us know how we are doing as a property. We are glad that during your stay we met all your expectations and hope to welcome you again to the property.

8/10 不錯

Carole

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月30日的回應
Dear Carole, Thank you for taking the time in filling out our complimentary survey. We hope to welcome you back to the property in the future and hope that we exceed your expectations then.

2/10 很差

JOSEPH

於 2024 年 3 月住了 4 晚
Marshall 於 2024年3月30日的回應
Dear Joseph, We apologize that during your stay we did not meet your expectations. We strive for excellence for all our guests. We hope that during your stay you were able to let our staff know of any issues that may have occurred. We hope to welcome you back soon and wish you safe travels.

8/10 不錯

Linda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月27日的回應
Dear Linda, Thank you for letting us know as a property how we are doing. We strive for the best. We hope to welcome you back to our property in the future and wish you safe travels.

10/10 優異

Heather (Locust Grove)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月27日的回應
Dear Heather, Thank you for taking the time in letting us know how as a property we are doing. We strive to make sure all our guests feel welcome and have a pleasant stay. We hope to welcome you back to our property and wish you safe travels.

8/10 不錯

Li

商務旅客
讚好:整潔度、職員與服務和設施服務
Good price. No elevator. Temperature swings dramatically due to direct access from outdoor to room, like motel.
於 2024 年 3 月住了 4 晚
Marshall 於 2024年3月27日的回應
Dear Li, We do apologize you experienced some issues during your stay. We are an outdoor property but we always want to make sure our guests are comfortable. We hope to welcome you back to our property in that future.

10/10 優異

Timur

讚好:整潔度、職員與服務和住宿狀況
All is Ok
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月24日的回應
Dear Timur, Thank you for taking the time in filling out our complimentary survey. We are glad to hear that you were able to enjoy all the amenities our property provides. We hope to welcome you back to our property in the future.

6/10 一般

JENNIFER

伴侶同遊
讚好:整潔度、職員與服務和設施服務
.
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月22日的回應
Dear Jennifer, Thank you for taking the time in answering our survey. We strive to make it a better experience with each guests' stay. We hope to welcome you back to the property soon and wish you safe travels.

2/10 很差

rachid

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I have to carry my baggage to the first floor using the stairs because they don’t have elevator when I ask for room in the lower level they say sorry we don’t have it And I have to but 50$ cash for deposit
Marshall 於 2024年3月22日的回應
Dear Rachid, Thank you for reaching out to us after your stay. We apologize that you had to take your bags to the room. We do try to make sure all our guest are able to be accommodated well. During the date of your stay we were very busy with different guests and were completely sold out. We do apologize for the inconvenience and hope to welcome you back to the property again.

10/10 優異

Xinai

於 2024 年 3 月住了 1 晚
Michelle 於 2024年4月8日的回應
Thank you for the perfect rating. See you again soon!

10/10 優異

Erasminia

讚好:整潔度
Muy limpio el personal amable me encantó
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月20日的回應
Dear Erasminia, Thank you for taking the time in responding to our survey. We hope that you were able to enjoy all our amenities. We hope to welcome you back to our property in your future travels.

10/10 優異

Augustus

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very cordial and friendly. Housekeeping did an excellent job cleaning our room on several occasions.
於 2024 年 3 月住了 5 晚
Marshall 於 2024年3月15日的回應
Dear Augustus, Thank you for taking the time in letting us as property are doing. We are glad to hear that our staff was kind during your stay. As well that during your stay our housekeeping were able to keep to our standards and make sure all our guests room are cleaned properly. We hope to welcome you back in the future to our property.

10/10 優異

Lawrence

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly guest. Check in and check out was very easy. Room was nice and clean.
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月13日的回應
Dear Lawrence, Thank you for taking the time in letting us know that our staff was friendly. We hope to welcome you back so to our property and show the same kindness as this stay.

6/10 一般

FUAD (Maricopa)

商務旅客
Near IAD Airport
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月13日的回應
We are glad to hear that our property was convenient for you during your travels. We hope that you were able to enjoy our courtesy shuttle service to and from IAD, and hope to welcome you back to our property in the future.

6/10 一般

FUAD (Maricopa)

商務旅客
讚好:職員與服務
Near the IAD Airport
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月13日的回應
We hope that during your stay that every thing was to your satisfaction. We strive to make every guest experience better each time. We hope to welcome you back to our property soon.

4/10 欠佳

Rebecca

親子同遊
不滿:住宿狀況
I booked this room for three nights and as soon as we got into the room, the tv was all in Spanish and the heater in the room did not work/was only operating on and off not by us controlling it though. There was also a spider in the shower I found in the morning and the blow dryer did not work in the room. The water pressure from the sink was also terrible and the door to the room was drafty. I liked that the room was cheap and its location was nice, but all of these factors made the room a little uncomfortable. Probably would not stay here again.
於 2024 年 3 月住了 3 晚
Marshall 於 2024年3月13日的回應
Dear Rebecca, We apologize that your experience was not to you satisfaction. We strive to make all our guests experiences better with each response we receive. We will work closely with our team to make sure that this same occurrence does not happen again. As well hope that in your future travels choose our property for your stay and we will make sure that it is better.

4/10 欠佳

Mahmood

於 2024 年 3 月住了 2 晚
Michelle 於 2024年4月2日的回應
Dear Mahmood,Thank you for staying with us. Will you be willing to share any details about your stay that gave us a 2 star? We will use any feedback you will provide to improve for future guest. Thank you.

8/10 不錯

Erika

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Marshall 於 2024年3月13日的回應
Dear Erika, Thank you for taking the time in letting us know how we did during your stay. We strive to make all our guests experience better and hope to welcome you back to our property in the future.