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華盛頓杜勒斯斯特林燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
華盛頓杜勒斯斯特林燭木套房酒店 (IHG 旗下酒店)
45520 Severn Way, Sterling, VA

評價

8.2

很好

10 分評分，優異；352 則評價中有 176 則" "
8 分評分，不錯；352 則評價中有 95 則" "
6 分評分，一般；352 則評價中有 41 則" "
4 分評分，欠佳；352 則評價中有 19 則" "
2 分評分，很差；352 則評價中有 21 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Charles (Lexington)

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Strange property. Staff was fine and the place was clean. However, prospective guests should understand that it caters to a clientele that differs from the average motel/hotel occupant. On our floor we smelled cigarette smoke, despite signs saying the building is a nonsmoking facility. Since there are cooking facilities in the rooms, cooking odors were also fairly strong in the hallway. There was a group on men having a sort of tailgate party in the back of a pickup truck in the parking lot. Latin music could be heard from time to time, including for a short time around 3 a.m. We wouldn’t have let the high ranking we saw on Expedia influence us to choose this Candlewood facility if we had understood that it has more of a residential character, rather than being a regular hotel/motel.
於 2024 年 4 月住了 1 晚
Candlewood Suites Team 於 2024年4月15日的回應
Dear Charles, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Audra

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I like it but i wish they have ice maker
於 2024 年 4 月住了 2 晚
Candlewood Suites Team 於 2024年4月8日的回應
Dear Audra, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Trina

家人同遊
讚好：職員與服務和住宿狀況
Buena ubicación
於 2024 年 3 月住了 2 晚
Candlewood Suites Team 於 2024年3月18日的回應
Dear Trina, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Tarek

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very welcoming and supportive and very clean
於 2024 年 3 月住了 2 晚
Candlewood Suites Team 於 2024年3月10日的回應
Dear Tarek, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 不錯

Isaac (Ashburn)

讚好：整潔度、職員與服務和住宿狀況
Next to Walmart and restaurants.
於 2023 年 9 月住了 3 晚
Candlewood Suites Team 於 2023年9月25日的回應
Dear Isaac, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Howard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Attended Washington Commanders Training Camp and this hotel was close by and inexpensive. The hotel had a kitchen, complete with cooktop, microwave, full fridge, dishwasher, comfortable queen bed and large bathroom. This hotel doesn't have a pool but does have fitness room and small store to purchase items to be cooked or snacks.
於 2023 年 8 月住了 1 晚
Candlewood Suites Team 於 2023年8月22日的回應
Dear Howard, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Willie

於 2023 年 7 月住了 1 晚
Candlewood Sterling 於 2023年8月3日的回應
Dear Willie, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

6/10 一般

Patrick

家人同遊, 多人同遊
不滿：整潔度和住宿狀況
Outdated but in the middle of a heavy industrial area. Room was musty smelling and hallways were too.
於 2023 年 7 月住了 1 晚
Candlewood Sterling 於 2023年8月2日的回應
Dear Patrick, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

jorge

讚好：整潔度和住宿狀況
Front desk people very nice and awesome
於 2023 年 7 月住了 1 晚
Candlewood Sterling 於 2023年7月3日的回應
Dear Jorge, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 很差

Mohsin

家人同遊
讚好：整潔度
不滿：職員與服務
Check in nightmare
Front desk person was an absolute nightmare. I had a picture of my Id and my physical credit card he gave us a hard time like we were criminals. It was me my 7 year old and my wife what a shame.
This was the AC in the room which did not blow cold air at all.
於 2023 年 6 月住了 1 晚
Candlewood Sterling 於 2023年6月25日的回應
Dear Mohsin, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 很差

Mike

家人同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Overall appearance was run down and had a damp smell within the room and hallways. Our ac unit broke during the night.
於 2023 年 6 月住了 1 晚
Candlewood Sterling 於 2023年6月26日的回應
Dear Mike, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Victor

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Candlewood Sterling 於 2023年6月24日的回應
Dear Victor, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Jaesang

於 2023 年 6 月住了 1 晚
Candlewood Sterling 於 2023年6月16日的回應
Dear Jaesang, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 欠佳

Kathleen

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The place was clean but no cups, coffee or ice in the room
於 2023 年 6 月住了 1 晚
Candlewood Sterling 於 2023年6月7日的回應
Dear Kathleen, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 不錯

Martin

讚好：整潔度、職員與服務和住宿狀況
Convenient pleasant, clean and efficient.
於 2023 年 5 月住了 2 晚
Candlewood Sterling 於 2023年6月16日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Susann

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Candlewood Sterling 於 2023年5月15日的回應
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

10/10 優異

Trazana

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2023 年 4 月住了 1 晚
Candlewood Sterling 於 2023年4月24日的回應
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

4/10 欠佳

Dennis

於 2023 年 4 月住了 1 晚
Candlewood Sterling 於 2023年5月15日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Brock

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is nice and comfortable.
於 2023 年 3 月住了 1 晚
Candlewood Sterling 於 2023年3月27日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

Yiedia

於 2023 年 2 月住了 3 晚
Candlewood Sterling 於 2023年3月27日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

Bryan

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Worth staying again
於 2022 年 10 月住了 2 晚
Candlewood Sterling 於 2022年10月13日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

Sara

商務旅客
讚好：整潔度和住宿狀況
Amy, the manager, was very personable and went above and beyond to correct a tiny mistake that made my trip, even more strees free. I really appreciate all she did!! Thanks Amy!! Best regards, Sara Bray
於 2022 年 6 月住了 4 晚
Candlewood Sterling 於 2022年6月10日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 很差

JOSEPH (Raleigh)

於 2022 年 4 月住了 1 晚

10/10 優異

Kevin (Hartland)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean hotel with spacious rooms was great for our family. The staff was very friendly and helpful.
於 2022 年 3 月住了 2 晚
Candlewood Sterling 於 2022年6月10日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 一般

Ann

家人同遊
讚好：整潔度和職員與服務
First room we were given had no heating.We were moved to a far nicer room on the floor above.Staff could not have been more accommodating and kept our bags after check out while we left for a museum
於 2022 年 2 月住了 1 晚
Candlewood/Sterling 於 2022年2月23日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Aaron

於 2022 年 2 月住了 2 晚

6/10 一般

Sonya

於 2021 年 10 月住了 2 晚

10/10 優異

Carol

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay for a short visit. Close to shopping and restaurants.
於 2021 年 10 月住了 1 晚
Candlewood/Sterling 於 2021年11月18日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 一般

Javad

商務旅客
讚好：整潔度和客房舒適度
於 2021 年 10 月住了 1 晚
Candlewood/Sterling 於 2021年11月18日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 不錯

Annette Marie (Longview)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing I missed was a restaurant on site or very closeby.
於 2021 年 10 月住了 2 晚
Candlewood/Sterling 於 2021年11月18日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

Annie

於 2021 年 10 月住了 1 晚

10/10 優異

Vanessa

於 2021 年 10 月住了 1 晚

8/10 不錯

Kerry

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place
The check in was great very polite service. The room was spacious and clean i would recommend staying here
於 2021 年 9 月住了 2 晚
Candlewood/Sterling 於 2021年9月24日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 不錯

herbert a.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trip was amazing would definitely return
於 2021 年 9 月住了 1 晚
Candlewood/Sterling 於 2021年9月10日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 很差

Michael

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible experience with hotels.com
I showed up. hotel was locked and I had no way of reaching anyone. The phone in the lobby went to voicemail. No one called me back in the 45 minutes I waited. I ended up having to book another hotel. Complete failure. The company refuses to do anything to make this right and I am in the process of taking them to small claims court.
於 2021 年 8 月住了 2 晚
Candlewood/Sterling 於 2021年8月30日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Additionally I would further reach out to Hotels.Com as we are happy to issue the refund once they confirm. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 欠佳

Sirena

伴侶同遊
不滿：職員與服務
We arrived at 10:20 and no one was at the front desk. I called several times and there was no answer. The desk was supposed to be manned until 11pm so we were disappointed, tired and frustrated Finally someone showed up. Very disappointed
於 2021 年 8 月住了 1 晚
Candlewood/Sterling 於 2021年8月30日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

Katara

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚
Candlewood/Sterling 於 2021年8月30日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Place was really clean. I would def book again if the opportunity arise.
於 2021 年 7 月住了 1 晚
Candlewood/Sterling 於 2021年8月9日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 一般

Cheryl

家人同遊
讚好：職員與服務
不滿：住宿狀況
You get what you pay for
This hotel needs some maintenance and updates. The faucet in the tub would not shut off, so it ran the entire time we were there. The main air conditioning system didn’t work for the entire suite. There was a separate moveable unit in the bedroom which was super loud and never cooled the room down so it constantly ran. The sleeper sofa mattress literally was torn apart at the one end and severely stained. Mold in the bathroom. Cobwebs on the light fixtures. Stains on the curtains. The room was a great size. Location was close to everything we needed. People were great. This place just needs some serious TLC, or at least our room did.
於 2021 年 7 月住了 2 晚
Candlewood/Sterling 於 2021年7月20日的回應
Dear Cheryl, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites Sterling. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regarding the concern with the suite in which you stayed I have communicated your feedback to my team to ensure these issues are corrected. Again, thank you for sharing your comments. Sincerely, Candlewood Suites Sterling Team

10/10 優異

Dennis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet comfort at Candlewood Suites at Dulles!
Perfect! The room was great! Comfortable, quiet and cool!
於 2021 年 6 月住了 1 晚
Candlewood/Sterling 於 2021年7月1日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

Otepa

於 2021 年 6 月住了 1 晚
Candlewood/Sterling 於 2021年7月1日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very helpful for our early check-in. We had arrived even earlier than expected, and though the room wasn’t immediately ready, they made it priority to clean it next and contacted us by phone to let us know it was ready within 15 minutes. Friendly staff that recognized us later in the hall and asked how the events were going that brought us into town.
於 2021 年 6 月住了 1 晚
Candlewood/Sterling 於 2021年7月1日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 很差

真實旅客

於 2021 年 6 月住了 1 晚
Candlewood/Sterling 於 2021年6月28日的回應
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 6 月住了 2 晚
Candlewood/Sterling 於 2021年6月25日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 6 月住了 1 晚
Candlewood/Sterling 於 2021年6月25日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2021 年 5 月住了 1 晚
Candlewood/Sterling 於 2021年5月25日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Adam Gray Assistant General Manager

10/10 優異

jay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location & good for extended stays
The staff were simply the best! the hotel has a small business center with a printer that is free to use. the room was clean, hotel was quiet, a mini kitchen in the room with a full size fridge. the hotel is within walking distance to Wal-mart, Sam's club, Best buy & a Lowe's hardware & the Dulles Town Center Mall. Several fast food places are also close by. Wish there was a convenience store closer to the property. Only 15 minutes from Dulles Airport.
於 2021 年 5 月住了 3 晚
Candlewood/Sterling 於 2021年5月20日的回應
Dear jay, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us has been successful one:) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Adam Gray agm@cndlsterling.com 703-674-2288

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room , beds etc..very good ..closed to shopping center , airports etc..
於 2021 年 4 月住了 2 晚
Candlewood/Sterling 於 2021年5月20日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Team

8/10 不錯

Phuong

於 2021 年 2 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚