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滑浪者天堂諾富特酒店的評價

4.5 out of 5
滑浪者天堂諾富特酒店
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD

評價

8.0

很好

10 分評分，優異；1005 則評價中有 421 則" "
8 分評分，不錯；1005 則評價中有 288 則" "
6 分評分，一般；1005 則評價中有 157 則" "
4 分評分，欠佳；1005 則評價中有 73 則" "
2 分評分，很差；1005 則評價中有 66 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Pui man

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Dorcas 於 2023年12月17日的回應
Dear Pui Man,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Pui man

於 2023 年 12 月住了 3 晚
Dorcas 於 2024年1月2日的回應
Dear Pui Man,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Miki

讚好：整潔度、職員與服務和住宿狀況
Nice sea view and big room. Just near by the tram station and shopping centre, really convenient.
Dagmara K, Director of Rooms 於 2023年3月31日的回應
Dear Miki, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the Hotel well located and enjoyed ocean view from your room. We hope to welcome you back in near future.

8/10 不錯

Ka Wing

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2021 年 4 月住了 2 晚
reservations 於 2021年4月20日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michaela Bakovkova Reservation Supervisor

8/10 不錯

Sarah

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had to pay extra for car parking, buffet breakfast was expensive for what was on offer and the amount of people
於 2024 年 4 月住了 7 晚

10/10 優異

Nicola

家人同遊
讚好：職員與服務和設施服務
Excellent view and great room for our family
於 2024 年 4 月住了 5 晚

4/10 欠佳

Kathryn

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
We were in the renovated section The room was fine however you can hear everything including the lift doors constantly going up and down and opening Had to ask reception to fill body wash as when we arrived there was none and rubbish and dropped food was left in the hall way for days. Location was the only positive.
於 2024 年 4 月住了 4 晚

6/10 一般

Louisa

讚好：整潔度、職員與服務和住宿狀況
It's a great hotel with great location but some of my clothes were stolen out of the guest dryer machines. And a pair of shorts also taken from the room. When i reported it to front desk, the lady didn't really know what to do. So whoever took them, needs it more than us
於 2024 年 4 月住了 2 晚
Dorcas 於 2024年4月18日的回應
Dear Louisa ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas Reservation

10/10 優異

Zlatko

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dorcas 於 2024年4月11日的回應
Dear Zlatko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

6/10 一般

Jason

Pool area needs modernising Room was nice Staff forgot to clean the room
於 2024 年 4 月住了 4 晚
Dorcas 於 2024年4月9日的回應
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 一般

Peter

伴侶同遊
不滿：住宿狀況
a lot more run down than 1 year ago when we stayed, lifts not working, no parking even though we paid for it, great location, just not run as it was
於 2024 年 3 月住了 5 晚
Dorcas 於 2024年4月5日的回應
Dear Peter ,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Aimee (West End)

家人同遊
讚好：整潔度、職員與服務和設施服務
Got to the property to be told they’re now cashless and also can’t use Apple Pay which was almost a disaster as I don’t carry a physical debit card with me anymore. This info should be notified when booking property this is my 3rd trip in 4 months and the first I was aware of the change of process. Other than that bed was so comfy best sleep I’ve had in weeks and Sheridan at front desk is consistently lovely and helpful at every checkin.
於 2024 年 3 月住了 1 晚
Dorcas 於 2024年4月3日的回應
Dear Aimee,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

10/10 優異

LEONARD

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚
Dorcas 於 2024年4月3日的回應
Hi Leonard,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Second time staying here and they were excellent both times. Clean, great location and great breakfast
於 2024 年 3 月住了 10 晚
Dorcas 於 2024年4月3日的回應
Good Day David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Binita

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Dorcas 於 2024年4月3日的回應
Hi Binita,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

William

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The service was good and the staff friendly .
於 2024 年 3 月住了 2 晚
Dorcas 於 2024年3月26日的回應
Hi WIlliam,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Mustafa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 1 月住了 5 晚
Dorcas 於 2024年3月26日的回應
Hi Mustafa,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Brodie-Lee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Dorcas 於 2024年3月26日的回應
Hi Brodie-Lee,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Masahiko

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location.
於 2024 年 3 月住了 5 晚
Dorcas 於 2024年3月26日的回應
Hi Masahiko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Brooke

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Dorcas 於 2024年3月26日的回應
Hi Brooke,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Jason

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy and quick check-in and check-out. Lift was super fast! Food options on-site and within easy walking distance. Staff helpful and friendly. Will stay again when in town.
Dorcas 於 2024年3月26日的回應
Hi Jason,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

6/10 一般

Barry

伴侶同遊
讚好：整潔度
If you enjoy the sound of loud clubbing and dance music from surrounding premises punctuating your sleep until 4am on a Sunday morning go right ahead.
於 2024 年 3 月住了 1 晚
Dorcas 於 2024年3月26日的回應
Dear Barry,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

6/10 一般

Mahran D

不滿：整潔度
於 2024 年 3 月住了 7 晚
Dorcas 於 2024年3月26日的回應
Hi Mahran D,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 3-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent central location, never thought i would like surfers paradise but glad to be proven wrong. Hotel staff were excellent and the view from the 33rd floor was awesome.
於 2024 年 3 月住了 7 晚
Dorcas 於 2024年3月26日的回應
Hi James,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Dobrica

於 2024 年 3 月住了 5 晚
Dorcas 於 2024年4月5日的回應
Hi Dobrica,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Tomoko

於 2024 年 3 月住了 2 晚
Dorcas 於 2024年4月3日的回應
Hi Tomoko,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Raymond (Derrimut)

讚好：整潔度、職員與服務和住宿狀況
Great location, within walking distance to everything
於 2024 年 3 月住了 5 晚
Dorcas 於 2024年3月11日的回應
Dear Raymond,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 不錯

Ranjini (hayward)

於 2024 年 3 月住了 1 晚
Dorcas 於 2024年4月3日的回應
Hi Ranjini,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Kevin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome view
於 2024 年 3 月住了 6 晚
Dorcas 於 2024年3月11日的回應
Dear Kevin,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 不錯

David (Richmond )

讚好：整潔度、職員與服務和住宿狀況
Room service did a good job each day I was there. Easy and convenient stay for those just wanting to stay central in surfers. I’m also glad they updated the gym with new equipment.
於 2024 年 3 月住了 5 晚
Dorcas 於 2024年3月11日的回應
Hi David,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 優異

Matt

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We always stay here. Great location, good price. And we love the pool and spa.
於 2024 年 2 月住了 2 晚
Dorcas 於 2024年3月12日的回應
Hi Matt,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

6/10 一般

Abdul Ghani Mansur Bin (Sydney)

家人同遊, 伴侶同遊
It was good.
於 2024 年 2 月住了 2 晚
Dorcas 於 2024年3月12日的回應
Dear Abdul Ghani,We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,

8/10 不錯

??

讚好：整潔度、設施服務和住宿狀況
なし
於 2024 年 2 月住了 3 晚
Dorcas 於 2024年3月12日的回應
Dear Guest,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 優異

Hannah

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice rooms, friendly and helpful staff. Convenient with tram stop right outside. Shopping centre with supermarket and good range of shops next door. Rooms are spacious with a lovely sea view.
於 2024 年 2 月住了 1 晚
Dorcas 於 2024年3月12日的回應
Hi Hannah,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,

8/10 不錯

Yogeshkumar Shivkumar

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, everything is nearby. Short walk to beach
於 2024 年 2 月住了 5 晚
Dorcas 於 2024年3月12日的回應
Hi Yogeshkumar,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

8/10 不錯

Kevin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel with car park. Short stroll to the beach. Surfers itself is a bit tired and in need of an overhaul.
於 2024 年 2 月住了 2 晚
Dorcas 於 2024年3月12日的回應
Hi Kevin,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience.Best Regards,

10/10 優異

Ravneel Rajnay

讚好：職員與服務、設施服務和住宿狀況
Nice central clean and professional accommodation.
於 2024 年 2 月住了 3 晚
Dorcas 於 2024年2月12日的回應
Hi Ravneel Rajnay,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Margaret Elizabeth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 2 月住了 7 晚
Dorcas 於 2024年2月12日的回應
Good Day Margaret,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

2/10 很差

Shubham

伴侶同遊
讚好：設施服務
不滿：整潔度和職員與服務
They charge me $20 a day for parking without letting me know, whereas the normal charges of parking around the area was $10-$15 a day.
於 2024 年 2 月住了 4 晚
Dorcas 於 2024年2月12日的回應
Dear Shubham,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short by failing to inform you that parking is chargeable on departure as we do not own the parking. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Parsis

家人同遊
讚好：整潔度、職員與服務和設施服務
My stay at novotel was great as i love the location in the middle of everything and the view was beautiful
於 2024 年 1 月住了 4 晚
Dorcas 於 2024年2月6日的回應
Dear Parsis,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Nicole

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked every thing. Great spot great view friendly clean perfect. Highly recommend. The best.
於 2024 年 1 月住了 5 晚
Dorcas 於 2024年2月6日的回應
Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

8/10 不錯

Saima

家人同遊
讚好：整潔度和職員與服務
the exhaust fan in bathroom was not working
於 2024 年 1 月住了 4 晚
Dorcas 於 2024年2月6日的回應
Hi Saima,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 4-star rating and you sharing your experience. I have passed the feedback in regard to the fan to the engineering team to fix accordingly.Best Regards,Dorcas B.Reservation Manager

4/10 欠佳

Rafayat

不滿：整潔度、職員與服務、設施服務和住宿狀況
Novotel Surfers is 4 star hotel, but the overall experience is so disappointing. Staff do not greet the guests. I stayed for 3 nights, no brush/ tooth paste provided, no disposable amenities, no bathrobe or slippers, no water bottle as courtesy, the towels are bone dried and truly passed their life time. No room service provided, i had collect dinner platewls and cutlery from the cafe at the lobby. After taking shower water is every wher including the walk in sink area. Swimming pool is dirty and slippery. I winder if they clean adjacent Pool washroom. My suggestion will be, if you have money ti spend additional few hundreds, get atleast a 5 star hotel.
於 2024 年 1 月住了 3 晚
Dorcas 於 2024年2月6日的回應
Dear Rafayat,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Dorcas B.Reservation Manager

6/10 一般

xiao

家人同遊
讚好：職員與服務
Overroll valuable option for the aera. Nice and friendly staff.
於 2024 年 1 月住了 6 晚
Dagmara K, Director of Rooms 於 2024年2月4日的回應
Dear Xiao, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the team friendly. We hope to welcome you back in near future.

6/10 一般

Youssef (Marsfield)

多人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Hotel definitely needs renovation. Location is outstanding but air con was terrible bathrooms were very old and the rooms all in all were disappointing
於 2024 年 1 月住了 3 晚
Dagmara K, Director of Rooms 於 2024年2月4日的回應
Dear Youssef, Thank you for sharing your feedback in regards to the hotels rooms Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel.

8/10 不錯

Michelle

多人同遊
讚好：職員與服務和住宿狀況
Great location
於 2024 年 1 月住了 2 晚
Dagmara K, Director of Rooms 於 2024年2月4日的回應
Dear Michelle, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Madison

於 2024 年 1 月住了 4 晚
Dorcas 於 2024年3月26日的回應
Dear Madison,Thank you for taking the time to leave a review of Novotel Surfers Paradise and we appreciate the 5-star rating and you sharing your experience.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Suzy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was near every thing and a very clean hotel had the best stay
於 2024 年 1 月住了 3 晚
Dorcas 於 2024年2月6日的回應
Dear Suzy,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager

10/10 優異

Renee

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We absolutely loved our experience at Novotel Surfers Paradise we would like to thank them heaps
於 2024 年 1 月住了 5 晚
Dorcas 於 2024年2月6日的回應
Dear Renee,Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests.Thank you for your comments regarding your stay with us and I will share your feedback with the Team as I know that they will be as pleased as I am to know that you enjoyed your stay and the service that you received throughout your stay with us in the heart of Surfers Paradise.Thank you again for your feedback and we hope to welcome you back to Novotel Surfers Paradise in the future.Best Regards,Dorcas B.Reservation Manager