The staffs are very helpful. I was trying to buy a football match ticket from 7-11 photocopy machine but everything is in Japanese (there is no "ticket" button when I switch the language to English in that machine). I came back to the staffs and they will try their best to teach me how to use that machine step by step by showing me the instructions they found on the internet using their laptops. I finally got the ticket I wanted.
Thank you for staying with us and we appreciate for your valuable review!It is our pleasure to heat that our reception team was able to welcome you with great service and hospitality. We regret about the size of the room. I suggest booking a twin room or king room next time since they have more space than the room you had. Once again thank you very much for the review and we are looking forward to welcoming you back in the near future.
8/10 不錯
真實旅客
家人同遊
2023年5月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不過不失,有免費早餐
真實旅客
於 2023 年 3 月住了 8 晚
Bespoke Hotel Shinjuku Reception 於 2023年5月30日的回應
Thank you for staying with us and we appreciate you for sharing your review with us. As you stated, we provide complimentary breakfast every morning which includes some pastries and coffee. Once again, thank you for your valuable review and we look forward to welcoming you back.
2/10 很差
kwok yan
2023年1月31日
kwok yan
於 2023 年 1 月住了 6 晚
10/10 優異
Chui Shan
2022年12月26日
Chui Shan
於 2022 年 12 月住了 1 晚
8/10 不錯
poyu
家人同遊
2022年12月25日
讚好:職員與服務、住宿狀況和客房舒適度
是一間可以回住的飯店。
poyu
於 2022 年 12 月住了 2 晚
6/10 一般
TOI YIN
多人同遊
2022年11月28日
不滿:職員與服務
The location is pretty nice and convenient.
The room is clean where can pay more attention to the smell in washroom.
Moreover, although the staff is friendly and helpful where they cannot speak English made quite tough to communicate
TOI YIN
於 2022 年 11 月住了 4 晚
2/10 很差
Hsiao lun
商務旅客
2020年7月10日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Hsiao lun
於 2020 年 4 月住了 2 晚
BSPK 於 2020年7月17日的回應
We would like to say thank you for stayed at our hotel and we look forward to see you again!
8/10 不錯
真實旅客
2020年5月10日
讚好:職員與服務和住宿狀況
真實旅客
於 2020 年 5 月住了 7 晚
8/10 不錯
真實旅客
伴侶同遊
2020年3月10日
讚好:整潔度、職員與服務和住宿狀況
Clean and close to Shinjuku shopping area. But the room only has one table besides the bed
真實旅客
於 2020 年 3 月住了 4 晚
BSPK 於 2020年3月10日的回應
thank you for your feedback.
we're glad that you liked our hotel.
we're looking forward to seeing you again!
8/10 不錯
Sandra
2020年3月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sandra
於 2020 年 2 月住了 1 晚
BSPK 於 2020年3月5日的回應
Thank you for stayed at our hotel and we look forward to see you soon!
10/10 優異
Chang hsin
多人同遊
2020年3月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chang hsin
於 2019 年 12 月住了 1 晚
BSPK 於 2020年3月4日的回應
Thank you for stayed at our hotel and we look forward to see you soon!
10/10 優異
Chang hsin
多人同遊
2020年3月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chang hsin
於 2019 年 12 月住了 1 晚
BSPK 於 2020年3月4日的回應
Thank you for stayed at our hotel and we look forward to see you soon!
We would like to say thank you for stayed our hotel and we look forward to see you soon.
6/10 一般
真實旅客
2019年12月31日
真實旅客
於 2019 年 12 月住了 8 晚
bspk hotel shinjuku 於 2020年1月10日的回應
thank you for your feedback!
we're glad that you liked our hotel.
we're looking forward to seeing you again!
8/10 不錯
Wai Yan
家人同遊
2019年12月30日
讚好:整潔度、職員與服務和客房舒適度
Wai Yan
於 2019 年 12 月住了 4 晚
BSPK 於 2020年1月26日的回應
We would like to say thank you for stayed our hotel and we look forward to see you next time!
BSPK
8/10 不錯
真實旅客
家人同遊
2019年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
If you want a comfortable rest time and satisfied experience, please consider this hotel.
真實旅客
於 2019 年 12 月住了 2 晚
bspk hotel shinjuku 於 2020年1月10日的回應
thank you for your feedback!
we're glad that you liked our hotel.
we're looking forward to seeing you again!
8/10 不錯
TokyoGuru
家人同遊
2019年12月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Newly open hotel
Relatively convenient location and good value for money
TokyoGuru
於 2019 年 12 月住了 5 晚
bspk hotel shinjuku 於 2020年1月10日的回應
thank you for your feedback!
we're glad that you liked our hotel.
we're looking forward to seeing you again!
4/10 欠佳
真實旅客
多人同遊
2019年12月29日
不滿:整潔度和住宿狀況
our room is quite dirty and we've doubt about if the room is cleaned up before we check-in
真實旅客
於 2019 年 12 月住了 3 晚
bspk hotel shinjuku 於 2020年1月10日的回應
thank you for your feedback!
we're glad that you liked our hotel.
we're looking forward to seeing you again!
8/10 不錯
真實旅客
2019年12月25日
讚好:整潔度和住宿狀況
真實旅客
於 2019 年 12 月住了 5 晚
bspk hotel shinjuku 於 2019年12月26日的回應
thank you for your feedback.
we're glad that you liked our hotel.
we're looking forward to seeing you again.
8/10 不錯
Yentin
家人同遊
2019年12月22日
讚好:職員與服務、住宿狀況和客房舒適度
不錯住宿選擇
整體很棒 房間不會太小 可是電梯很髒
Yentin
於 2019 年 12 月住了 1 晚
bspk hotel shinjuku 於 2020年1月10日的回應
thank you for your feedback!
we're glad that you liked our hotel.
we're looking forward to seeing you again!
6/10 一般
真實旅客
2019年12月19日
真實旅客
於 2019 年 12 月住了 5 晚
bspk hotel shinjuku 於 2019年12月19日的回應
thank you for your feedback.
we're glad that you liked our hotel.
we're looking forward to seeing you again!
10/10 優異
SZE YAN
家人同遊
2019年12月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SZE YAN
於 2019 年 12 月住了 4 晚
bspk hotel shinjuku 於 2019年12月19日的回應
thank you for your feedback.
we're glad that you liked out hotel.
we're looking forward to seeing you again!
8/10 不錯
Kenny (Hong Kong)
家人同遊
2019年12月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
In general, this is a good hotel as it is really very convenience. There are lots of restaurant nearby.
Staff are very nice and helpful. Room is pretty good but I think additional chairs are needed. In addition, the wifi is quite weak and it is almost not possible to connect to the internet.
But I love this hotel and I would rather say, possible to stay again for next trip.
Kenny
於 2019 年 12 月住了 6 晚
bspk hotel shinjuku 於 2019年12月18日的回應
thank you for your feedback.
we're glad that you liked our hotel.
we're looking forward to seeing you again.
8/10 不錯
wai kwong
家人同遊
2019年12月15日
讚好:職員與服務和住宿狀況
wai kwong
於 2019 年 12 月住了 4 晚
bspk hotel shinjuku 於 2019年12月18日的回應
thank you for your feedback.
we're glad that you liked our hotel.
we're looking forward to seeing you again.
8/10 不錯
真實旅客
2019年12月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 12 月住了 6 晚
bspk hotel shinjuku 於 2019年12月12日的回應
thank you for staying with us.
we're glad that you liked our hotel.
we're looking forward to seeing you again!
6/10 一般
Chih hui
家人同遊
2019年12月11日
Chih hui
於 2019 年 12 月住了 5 晚
bspk hotel shinjuku 於 2019年12月15日的回應
thank you for your feedback.
we're glad that you liked our hotel,
we're looking forward to seeing you again!