1 間睡房、高級寢具、房內夾萬、書桌

東京希爾頓酒店的評價

4.5 out of 5
東京希爾頓酒店
6-6-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to

評價

8.6

優異

10 分評分,優異;1001 則評價中有 548 則" "
8 分評分,不錯;1001 則評價中有 299 則" "
6 分評分,一般;1001 則評價中有 69 則" "
4 分評分,欠佳;1001 則評價中有 45 則" "
2 分評分,很差;1001 則評價中有 40 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Su ching

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
everything is very good
於 2024 年 3 月住了 2 晚
Hilton Tokyo 於 2024年3月26日的回應
Dear Su ching,Thank you for staying at Hilton Tokyo and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.

10/10 優異

LI LI LILY

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 7 晚
Hilton Tokyo 於 2024年1月17日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.It is always encouraging and inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

6/10 一般

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Nice hotel to stay
Generally good, location is some distance from Shinjuku, but walkable. Basement can walk to Metro stations, which is good. Room is clean and housekeeping provide good service. Staff are nice and professional and helpful and fast. Food quality is good. Overall, a nice hotel to stay.
於 2023 年 12 月住了 4 晚
Hilton Tokyo 於 2023年12月20日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 不錯

KIM CHING

伴侶同遊
讚好:整潔度和職員與服務
Staff provides the best service, but the facilities getting old.
於 2023 年 11 月住了 1 晚
Hilton Tokyo 於 2023年11月28日的回應
Dear KIM CHING,Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide even better hospitality.We certainly look forward to welcoming you back to stay with us when you next visit Tokyo.

10/10 優異

KIM CHING

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A little bit aging in facilities, staff provides the moderate pretty service and immediated support. Enjoy the stay in Hilton hotel, thanks.
於 2023 年 11 月住了 1 晚
Hilton Tokyo 於 2023年11月28日的回應
Dear KIM CHING,Warm greetings from Hilton Tokyo. Thank you very much for taking the time to provide us your feedback.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We look forward to the pleasure of welcoming you back to Hiton Tokyo, hopefully sometime in the near future.

8/10 不錯

HSIN YUAN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
沒有
於 2023 年 11 月住了 9 晚
Hilton Tokyo 於 2023年11月15日的回應
感谢您选择入住东京希尔顿酒店,并为我们作出好评。我们真诚期待您的再次光临。

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚
Hilton Tokyo 於 2023年11月6日的回應
この度は、数あるホテルの中からヒルトン東京をお選びいただきまして、誠にありがとうごゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。ざいました。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。お客様のまたのお越しを、心よりお待ちいたしております。

2/10 很差

chiahui

多人同遊
不滿:職員與服務和客房舒適度
沒有五星級的水準
除了可直接通往地鐵外,其他 沒有感受到五星級酒店 應該的 水準。 房間有整理等於沒整理。 早餐看起來有很多選項,其實 沒有選項, 早餐時段 一直都很吵雜,服務人員的素質也不高且不ㄧ致。第一天 問你要咖啡嗎? 回答後 30分鐘都沒有咖啡。 第二天,不問要不要咖啡。 一共住了4晚。 最後一天早上終於 有一個服務員 詢問後 可以確實將東西送達。
於 2023 年 10 月住了 4 晚
Hilton Tokyo 於 2023年11月10日的回應
感谢您在众多酒店中选择入住东京希尔顿酒店,并为我们作了详细的点评。对于我们不周到的服务给您带来的不快我们深表歉意。我们将全面检讨您给予我们的宝贵意见并为提供真心真诚的服务加强员工教育培训。再次感谢您给予我们的宝贵意见,这将帮助我们更快更好的实现我们的品牌价值,成为顾客们心目中的最佳选择。 我们将扫榻以待,时刻准备着以最佳的状态迎接您的再次光临。

8/10 不錯

Yuk Lung

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gym room is rather small and not enough equipments
於 2023 年 9 月住了 7 晚
Hilton Tokyo 於 2023年11月29日的回應
Dear Yuk Lung,Thank you for staying at Hilton Tokyo and writing us valuable feedback.We are disappointed not to have met your expectations and we clearly let you down in the gym. We take all feedback seriously and constructively in order to continually improve our service and facilities.We hope to have the pleasure of welcoming you back again in the future.

10/10 優異

Kenta

於 2023 年 9 月住了 3 晚
Hilton Tokyo 於 2023年11月6日的回應
この度は、数あるホテルの中からヒルトン東京をお選びいただきまして、誠にありがとうごゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。ざいました。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。お客様のまたのお越しを、心よりお待ちいたしております。

8/10 不錯

HSIN YUAN

親子同遊
讚好:整潔度、職員與服務和住宿狀況
餐廳有點不便民,煎蛋師傅也應了解簡單中文,荷包蛋或材料聽不懂,台灣人在希爾頓住宿也不少。
於 2023 年 7 月住了 6 晚
Hilton Tokyo 於 2023年9月11日的回應
感谢您在众多酒店中选择了我们,并分享您的入住体验。很抱歉,在您的用餐期间,无法为您提供让您满意的服务。您的意见我们将反馈到相关部门,用于提升酒店的整体服务品质。再次感谢您的宝贵意见,希望还能有机会为您服务。

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 5 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 不錯

M F F

於 2023 年 6 月住了 5 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 不錯

JOSEPH WAI CHOW

於 2023 年 6 月住了 3 晚
Hilton Tokyo 於 2023年11月6日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 優異

HSIN YUAN

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
交通變成方便了
於 2023 年 4 月住了 6 晚
Hilton Tokyo 於 2023年9月11日的回應
您的满意就是对我们的最高评价。衷心期盼您的再次光临。

8/10 不錯

Hsi-Long

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good but not equal to the money spent!
space is OK! But not as good as a 5-star hotel should be!
於 2023 年 4 月住了 6 晚

8/10 不錯

Li Li Lily

家人同遊
酒店有免費巴士來往新宿車站十分方便,其他設施都不錯。每次來東京都會住這裡,
於 2023 年 4 月住了 4 晚
Hilton Tokyo 於 2023年9月11日的回應
感谢您长久以来的支持与爱顾。以后还请您继续支持我们希尔顿酒店,我们将扫榻以待,恭候您的再次光临。

10/10 優異

Yung Hin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 6 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 優異

Charm Wah

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2023 年 3 月住了 3 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 優異

WING SZE

於 2023 年 3 月住了 4 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 優異

Nga Sze

於 2023 年 2 月住了 2 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

6/10 一般

Amy

讚好:整潔度和職員與服務
裝修很舊了,床太硬不好睡
於 2023 年 1 月住了 2 晚
Hilton Tokyo 於 2023年9月11日的回應
感谢您花时间为我们的酒店提供反馈。很抱歉,酒店的设施让您感到不悦。长年来的屹立,在酒店的硬件设施上留下了岁月的痕迹,但这是我们值得骄傲的地方。我们不断的修缮维护我们的设施,并且在服务上不断努力追求更高的品质,为您提供更贴心的服务,务求让您有宾至如归的感觉。再次感谢您的意见,我诚邀您再次来到东京时再度光临我们的酒店。

10/10 優異

CHIUNG HUI

於 2023 年 1 月住了 1 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 不錯

Ieng Lam

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 3 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

10/10 優異

Kelly

Hilton Tokyo 於 2023年11月6日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

2/10 很差

真實旅客

家人同遊
讚好:客房舒適度
不滿:職員與服務和住宿狀況
於 2022 年 12 月住了 4 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

4/10 欠佳

MEI WAN PAULA

家人同遊
讚好:客房舒適度
不滿:職員與服務和住宿狀況
於 2022 年 12 月住了 4 晚
Hilton Tokyo 於 2023年7月25日的回應
Thank you so much for taking the time to leave us a review - every review is very valuable.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I lookforward to welcoming you back at Hilton Tokyo and meanwhile if we can assist you with anything do not hesitate to contact us.

8/10 不錯

Wah Ming

讚好:整潔度、職員與服務、設施服務和住宿狀況
Hilton Tokyo 於 2024年2月2日的回應
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 不錯

Ka Ho Daniel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 4 晚
Hilton Tokyo 於 2024年2月2日的回應
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 不錯

Wah Ming

讚好:整潔度、職員與服務和住宿狀況
Hilton Tokyo 於 2024年2月2日的回應
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 優異

Ho

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
Hilton Tokyo 於 2024年2月2日的回應
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 不錯

Mei Wan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 5 晚
Hilton Tokyo 於 2024年2月2日的回應
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 不錯

Mei Wan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 7 晚

8/10 不錯

Mei Wan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 5 晚

6/10 一般

LAI LING

家人同遊
讚好:整潔度和客房舒適度
於 2020 年 2 月住了 5 晚

8/10 不錯

Joyce

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
整體令人滿意,酒店地點交通非常方便,鄰近地鐵,亦有免費穿梭巴士往返原宿地鐵站。酒店房間寬敞整潔,舒適,值得推薦。
於 2019 年 12 月住了 5 晚

6/10 一般

真實旅客

親子同遊
讚好:職員與服務和住宿狀況
The room size is ok. The bathroom is a bit small. The location is a bit far away from Shinjuku JR station but there is free shutte bus service. The only problem is there isn't free wifi in the living room. As a 4 Stars hotel, it should be a standard to offer free wifi service for customers. Hoping that the hotel can improve for this.
於 2019 年 12 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 5 晚

8/10 不錯

Alice (TAIPEI)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
櫃檯人員親切貼心,早餐豐盛又多元,很愉快的住宿體驗。
於 2019 年 12 月住了 4 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel with reasonable price and room space is good enough specially in tokyo
於 2019 年 12 月住了 2 晚

2/10 很差

Chun Shing Thomson

於 2019 年 12 月住了 3 晚

10/10 優異

Peihsiang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯

Yeh

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
沒有不滿,十分好。員工英語流利,態度友善。健身房很大,設備齊全,泳池,sauna也包括。早餐非常豐富,選擇好多。
於 2019 年 11 月住了 3 晚

10/10 優異

真實旅客

於 2019 年 9 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good service staff
Very helpful and friendly staff,impressed by their service !
於 2019 年 9 月住了 3 晚

8/10 不錯

真實旅客

於 2019 年 8 月住了 4 晚