The location was PERFECT!! It was super convenient to go to any shopping / dinning areas in Shibuya! However, based on Google Map, it was super difficult to find its entrance as it is not located right in front of a road. Almost no Japanese could direct me to the right entrance. It took me 20 minutes with all my luggage just to find the entrance. I wish there were clearer instructions and pictures on the website to help me how to get to the entrance.
Although the room was small, with the city view on 21/F, it was good enough to make me not feel suffocated. English of staff was so so. Not that easy to communicate. Besides, the reception wanted to charge me roughly 10% more!! Then I showed her the invoice issued by hotels.com and they checked for over 10 minutes and told me that my price was right! Luckily I was clear about what price I had booked the hotel for. They did ask for 200 JPY tax per night while the 5 star hotel I stayed before this place didn’t ask for that.