Tv didn’t work in one room ice machine didn’t work asked for help no one fixed it. No one cleaned my room after the first night. No proper sheets. Water randomly goes ice cold and then super hot. Pool was gross hot tub not warm and it was yellow water. Turned on heat second night just to be blasted with air that smelled of rat piss. Complained about all and they said no one else complained and that’s how all the furnaces smell for the first bit. Disgusting and staff was not helpful at all.
Heather
於 2024 年 3 月住了 1 晚
6/10 一般
mark
商務旅客
2024年3月24日
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
I booked in part because of pool and hot tub and hot tub wasn't hot and jets weren't working. Phone in room was broken. Climate unit in the room seemed like it was on its last legs before conking out. Cleaning service needs to be booked 24 hours in advance - which seemed odd. Everything felt a bit like it was hitting the bar for "okay." Staff was friendly/helpful.