Great, very centrally located apartment in the shopping district of Verona, just a stone's throw from Porta Leoni. Gloria was very friendly and helpful, with good English. The bedroom and bathroom (external to room, but exclusive to us - we had the key) were both clean and spacious. I've only marked down slightly for comfort as the room was quite warm (on a very hot night) and didn't have air conditioning. Otherwise, can't fault it.