住宿地面
查看供應

馬洛里苑 SPA 鄉村別墅酒店的評價

4 out of 5
馬洛里苑 SPA 鄉村別墅酒店
Harbury Lane, Bishops Tachbrook, Royal Leamington Spa, England

評價

9.0

卓越

10 分評分，優異；360 則評價中有 221 則" "
8 分評分，不錯；360 則評價中有 97 則" "
6 分評分，一般；360 則評價中有 24 則" "
4 分評分，欠佳；360 則評價中有 12 則" "
2 分評分，很差；360 則評價中有 6 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Viveak

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I booked Mallory Court as surprise for my wife as a mini moon from 7th April to 9th April. From the very start, the staff were amazing in making those 2 nights special for us. Dawn was extremely supportive in helping me book the afternoon tea and spa. The staff when we arrived were nothing but tentative, even offered us an upgrade along with cookies and card to congratulate us. On the Monday, we had the spa for 2 hours and followed by our treatment, one particular staff member (she had short blonde hair) did put a damper on our experience as we felt she was rude, very cold towards us and even snatched the bands out my hands and said “cheers”. Not something I’d expect considering the experience we’d been getting from the other staff members. Other than that, from the welcome, restaurant staff, to hotel staff, I want to say a huge thank you from the wife and I for making our mini moon a memorable one.
於 2024 年 4 月住了 2 晚

8/10 不錯

Song

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

Cole

伴侶同遊
讚好：整潔度和職員與服務
The hotel was nice. The basic rooms are quite small. The staff were really really good but our stay had a black cloud over it as a another guest in an adjacent room kept us awake until 530 in the morning. The staff are really good and sent us some breakfast at around 11:30 am. I would have been nice to be offered more from them. The food is really good.
於 2024 年 3 月住了 1 晚

8/10 不錯

Rosemary

伴侶同遊
讚好：職員與服務和住宿狀況
Attentive staff who were helpful at all times
於 2024 年 3 月住了 1 晚

8/10 不錯

stephen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Welcoming
於 2024 年 3 月住了 2 晚

10/10 優異

Caroline

讚好：整潔度、職員與服務和住宿狀況
Amazing meal and absolutely lovely staff. Our room was beautiful and very luxurious. We can't wait to go back!
於 2024 年 3 月住了 1 晚

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Although we only stayed one night the staff were courteous and professional. Location and impeccable room. Would highly recommend
於 2024 年 2 月住了 1 晚

8/10 不錯

Steve

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unusually placed outside Lemington, currently disrupted on all sides by HL7, this beautiful building is quite an impressive vision to approach. Decades of harsh beatings from a thousand wedding parties have left a mark but the whole complex has been very well maintained and the addition of newer sleeping options which keep a good distance from the main building is reflectively ingenious. The different eras within the complex give the confidence that it's been long established and well run business for a long time, which brings me to the potential downside, over priced. While everyone working there is super keen(ish) to treat guests well, there feels a dark divide of funding. There is no leyway or movement in the high cost of being there. It is clearly a place to go when you reach the point of having more money than sense, the food, while incredibly delicious, comes at the price of a body part, a liver or arm perhaps. A meal for two coming in at 3 times the price of the room we stayed in. Essentially, half a year spent saving up 500 pounds is better spent on a long weekend in Paris with similar levels of quality and food, than one rather short evening in the midlands. A bottle of soda stream should never be a tenner! In short; amazing friendly, happy, almost interested staff in a gorgeous old (and new) hotel, clean and well maintained with a restaurant that serves incredibly beautifully prepared and tasty food that will cost you your soul.
於 2024 年 2 月住了 1 晚

10/10 優異

Thomas (Jersey City)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Macauly

於 2023 年 12 月住了 1 晚

10/10 優異

Anni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff are absolutely spot on - breakfast was the best ever
於 2023 年 12 月住了 1 晚

10/10 優異

David (Rugby)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for a special birthday. We were particularly impressed with the professionalism, friendliness and help of staff.
於 2023 年 12 月住了 2 晚

10/10 優異

Richard

於 2023 年 12 月住了 1 晚

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip to Warwick.
Perfect hotel for a business trip to Warwick. Great spa facilities on site. Excellent staff. Fabulous breakfast. What more can one ask for?!!
於 2023 年 12 月住了 1 晚

10/10 優異

Mai

於 2023 年 12 月住了 1 晚

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
A lovely nights stay, very good and friendly staff. The reception staff were excellent and very helpful. Thank you Mallory Court.
於 2023 年 12 月住了 1 晚

10/10 優異

Andy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A super stay in a lovely place
A lovely couple of days spent here, the place was beautiful and the staff all excellent, they couldn't do enough for us. They also gave us a complimentary room upgrade as a great surprise, as we were celebrating my partner Tina's birthday. We would recommend Mallory Court unreservedly.
於 2023 年 11 月住了 2 晚

6/10 一般

David

讚好：整潔度
於 2023 年 12 月住了 1 晚

4/10 欠佳

michael

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Lovely hotel full of character.Plumbing in bedroom was atrocious.Sewer smells,toilet cystern takes forever to refill,taps only trickle.Management admitted problems due to age of plumbing - SURELY THEY NEED TO SPEND THE MONEY TO SORT OUT
於 2023 年 12 月住了 1 晚

8/10 不錯

Allan

商務旅客
讚好：職員與服務和住宿狀況
The original building that the Hotel was in had lots of character. The new build extension where l was given a room, its communal area carpets were very shabby. Try getting from room One to the lift in the morning, which was a little challenge.
於 2023 年 12 月住了 1 晚

2/10 很差

Navdeep

於 2023 年 11 月住了 1 晚

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A charming and elegant hotel, matched by the charm and efficiency of the staff. Our bedroom was lovely, cosy and well-appointed -- apart from the absence of any storage drawers! Margaritas were too strong -- go easy on the vodka.
於 2023 年 11 月住了 1 晚

8/10 不錯

Judith

於 2023 年 11 月住了 1 晚

10/10 優異

Grant

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度
於 2023 年 10 月住了 1 晚

10/10 優異

Dan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best service I have ever had in UK hotel
The service in this hotel is the best I have ever had in any hotel I’ve stayed in in the UK. Every detail is considered and thought of, you are made to feel instantly welcome and all the staff were wonderful!!! The hotel is gorgeous and a quintessentially English decor with modern elements as well… perfect balance. I can not speak highly enough about this hotel… it really did take service to the next level!!! Thank you to all the staff The food was also of a very high standard!
於 2023 年 10 月住了 1 晚

10/10 優異

Diane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel and grounds exceptional
Comfortable standard room- main hotel and grounds exceptional. Excellent breakfast and service
於 2023 年 9 月住了 2 晚

8/10 不錯

Jennifer

讚好：職員與服務和住宿狀況
Bed very uncomfortable
於 2023 年 9 月住了 2 晚

10/10 優異

Natasha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay at Mallory Court! The staff were lovely and very accommodating. There was a gentleman who served us for breakfast on both Saturday and Sunday morning. We didn’t get his name but he was very polite and well spoken. He made our whole meal wonderful!
於 2023 年 9 月住了 2 晚
Max 於 2023年9月20日的回應
Many thanks for such a nice review. The team work extremely hard to make sure all our guests have a great experience, so your kind words will certainly mean a lot. We look forward to welcoming you back to Mallory soon.

10/10 優異

Charlie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Max 於 2023年9月20日的回應
Thank you very much for taking the time to rate your experience. We hope to welcome you back to Mallory very soon.

10/10 優異

Sam

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the friendliness and helpfulness of the staff and the food - really lovely. The room was quite warm at night even though it was not a warm temperature outside - we prefer it cooler for sleep. That is not a complaint but an observation.
於 2023 年 9 月住了 1 晚

8/10 不錯

Andy

讚好：職員與服務
Service exceptional, rooms less so
We had a one night stay here in September 2023. Overall, a mixed experience. The room cost was in the £150 region. The spa cost (£25 per head for 2 hours) was a reasonable cost, although having to pay that on top of the hotel room fee seems a bit steep. For the price, I’d like to see some more care in customer service (drinking water cooler not topped up, cups not stocked up etc). At no point in my two hours there did anyone come to take a drinks order from us. Just left a little bit underwhelmed. The facilities were great however. As a hotels.com gold Member and staying in a lot of hotels, we were pretty disappointed with the room. It was very dated (a TV that must have been pushing 20 years old), very basic decor and comfort. I’d put this on par with an average travelodge, and for more than triple the price of that kind of room. The meal and service however were excellent. Dorian our server for the tasting menu was superb. The food was excellent. Finally, all costs were put directly to the room and a standard 7% service charge added to the final bill (including the spa cost and restaurant). We paid that (mainly for Dorian) however it’s a bit cheeky to add that as an extra cost for things like the spa. Do: come here for the food Don’t: expect huge amounts from the actual hotel room
於 2023 年 9 月住了 1 晚
Max 於 2023年9月20日的回應
Dear Andy,Thank you for taking the time to write this review. As with most hotels feedback is important for us to be able to move forward with our product. I am very sorry your experience fell a little short of our high standards and I'll pass onto the team to ensure future guests receive the service expected.Dorian is a valued member of our team and your comments will make his day. We hope to welcome you back to Mallory in the near future.Best wishes

10/10 優異

Nicola

於 2023 年 8 月住了 1 晚

8/10 不錯

Yumin

於 2023 年 8 月住了 2 晚

10/10 優異

Gursharan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚

6/10 一般

Kush

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

Aron

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good spa experience!
於 2023 年 8 月住了 1 晚

4/10 欠佳

HANNAH

於 2023 年 8 月住了 1 晚

8/10 不錯

Sarah

讚好：職員與服務、住宿狀況和客房舒適度
Weekend away
Lovely stay, any issue was quickly dealt with, very attentive staff who went above and beyond to ensure our stay was perfect. Thank you everyone hope to return soon.
於 2023 年 8 月住了 2 晚

8/10 不錯

Madeleine

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Stunning property and grounds. Spa is good but saunas only get to 80 degrees and no higher. The rooms are fantastic but the pillows are poor. The staff are attentive when you arrive. Overall, breakfast was poor, it was over cooked and cold even the toast was cold and tasted like it had been sat for 10mins on the side. They forgot my drink and I had to ask twice same with the toast. Other than that I was really happy with the stay.
於 2023 年 8 月住了 1 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
Lovely hotel, staff were excellent
於 2023 年 8 月住了 1 晚

8/10 不錯

Ian

於 2023 年 8 月住了 1 晚

8/10 不錯

Lisa

於 2023 年 8 月住了 1 晚

8/10 不錯

Idris

於 2023 年 8 月住了 1 晚

6/10 一般

Adam

讚好：整潔度
於 2023 年 8 月住了 1 晚

10/10 優異

Wendy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic hotel
This is a great hotel, with wonderful staff. It is pricey, but worth every penny. The staff are so polite and helpful. I cannot wait till I return
於 2023 年 8 月住了 2 晚

10/10 優異

Ian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extremely attentive, professional and yet friendly staff; and that applied to all staff without exception. Great facilities, and all meals taken there were very good.
於 2023 年 8 月住了 1 晚

8/10 不錯

Deborah

多人同遊
讚好：設施服務
Excellent hotel in beautiful setting. Staff very friendly and efficient. Spa lovely. Breakfast great. Dinner - very good but expensive, especially wine prices.
於 2023 年 8 月住了 1 晚

8/10 不錯

Judy

伴侶同遊
讚好：整潔度和職員與服務
I thought the bedroom dark and very small.
於 2023 年 8 月住了 1 晚

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚