大型雪櫃/冰箱、微波爐、焗爐、爐具

愛丁堡西區住宿城市服務式住宅的評價

4 out of 5
愛丁堡西區住宿城市服務式住宅
11 Brandfield Street, Haymarket, Edinburgh, Scotland

評價

8.8

優異

10 分評分,優異;1001 則評價中有 504 則" "
8 分評分,不錯;1001 則評價中有 374 則" "
6 分評分,一般;1001 則評價中有 86 則" "
4 分評分,欠佳;1001 則評價中有 27 則" "
2 分評分,很差;1001 則評價中有 10 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

HUA

於 2023 年 12 月住了 2 晚
Vanessa 於 2024年3月3日的回應
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

10/10 優異

Bolin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
good
於 2023 年 9 月住了 2 晚
Vanessa 於 2023年10月13日的回應
Hello Bolin!Thank you very much for your positive review! We are glad that you enjoyed your stay with us! Hope to see you soon again!Best wishes,Staycity Team

10/10 優異

May Guen

家人同遊
讚好:設施服務和住宿狀況
Clean, speedy relpy to enquiry
於 2023 年 5 月住了 3 晚
Charlotte 於 2023年5月16日的回應
Thank you for taking the time to leave us a review. We have a messaging system in place for guests so are glad to hear your queries were replied to quickly. We thank you for choosing West End Staycity and hope to welcome you again soon.

10/10 優異

Chi Wai (Sai Kung)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Close to old town, good location, friendly staff, spacious studio and fully equipped facilities. Secure underground parking and highly recommend.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚
Jason 於 2020年1月11日的回應
Dear Guest, Thank you for taking the time to review your recent stay with us. It is great to see that you enjoyed your stay with us and scored us 4/5. Thank you once again for choosing Staycity Edinburgh. Kind Regards, Jason

10/10 優異

Chu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
離火車站步行約20-25分鐘,離大型超市約5分鐘,景點步行約10-15分鐘,都好方便!房間大,好舒適,有廚房可煮食,所需用具都齊備,會再選!
於 2019 年 4 月住了 2 晚
Jessica 於 2019年5月19日的回應
Dear Chu, Thank you so much for taking the time to complete our feedback survey from your recent stay. I am delighted to see that you have enjoyed your time with us overall and that you would recommend us to your family and friends. Thank you once again for choosing Staycity Edinburgh, both myself and the rest of the team hope to welcome you again in the near future. Kind regards Jessica Guest Services Supervisor

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
Jessica 於 2018年12月21日的回應
Dear Anonymous, Thank you so much for taking the time to review your stay with us. I am delighted to see that you have enjoyed your time with us overall and that you would recommend us to your family and friends. Thank you once again for choosing Staycity Edinburgh, both myself and the rest of the team hope to welcome you again in the near future Kind regards Jessica Guest Services Supervisor

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommendable
About 10 minute walk from Haymarket Station and 20 minute walk to city centre. Quiet vicinity. A supermarket nearby. Friendly staff. Room reasonably spacious. Well equipped kitchen. A good bargain.
於 2018 年 6 月住了 3 晚
Cara - Guest Services Manager 於 2018年6月29日的回應
Dear Anonymous, Thank you so much for taking the time to leave such great feedback from your recent stay. I am thrilled to see you enjoyed your visit with us and found the apartments well located, spacious and well equipped for your visit Thank you again for choosing Staycity Edinburgh, we hope to welcome you again on your next city break Best Wishes Cara Guest Services Manager

10/10 優異

Yi-Cheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯
整體環境滿意但是一開始說好的雙人床卻是兩張單人床合併,說好的洗衣機及烘衣機也沒有出現在房間裡,算是點小瑕疵。
Cara - Guest Services Manager 於 2018年2月22日的回應
Dear Yi-Cheng, Thank you for taking the time to write such a lovely review from your recent stay. I am so pleased to see you have enjoyed your time with us overall and enjoyed the use of the facilities in your apartment. Thank you once again for choosing Staycity Edinburgh, we hope to welcome you again in the near future Best Wishes Cara Guest Services Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
well equipped, especially for the kitchen, however there's no free luggage storage after check out
於 2017 年 10 月住了 1 晚
Brona 於 2017年10月29日的回應
Thank you so much for your lovely review. We are very happy that you enjoyed your time with us and that you found the apartments to be well equipped. Both, myself and all the team look forward to welcoming you back on your next visit to Edinburgh. Kind Regards Brona General Manager

8/10 不錯

Elia (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good location and nice facilities
good location and nice facilities. convenient to connect to major tourist spots.
於 2017 年 7 月住了 3 晚
Claire - Operations Manager 於 2017年8月12日的回應
Dear Elia, thank you so much for taking the time to send us your feedback regarding your recent stay. We are thrilled that you enjoyed your overall stay and found the apartment in a convenient location. Once again we thank you for your review and hope to welcome you back in the near future. Kind Regards,

10/10 優異

Tsai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間大,景觀不錯,廚房設施齊全。 雖然離新舊城區有大約步行15分鐘的距離,但離Tram及火車站(Haymarket station)很近,交通很方便。十分推薦!
於 2017 年 7 月住了 5 晚
Jamie 於 2017年8月12日的回應
Dear Tsai, thank you so much for taking the time to send us your brilliant feedback of your recent stay. We are thrilled that you enjoyed your overall stay and apartment was located conveniently for you. Once again we thank you for your review and hope to welcome you back in the near future. Kind Regards, Claire, Operations Manager.

10/10 優異

Guang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 2 晚

6/10 一般

LAI MING WENDY

於 2017 年 5 月住了 2 晚

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

不滿:職員與服務
a little family house
nice family hotel. Drawback: the check in front desk is in a distance from the hotel and no one is helping to off load luggages. if you stay in the house like us, just check in first without off load luggages. Need to clean the cooking utenciles more offen as we found the cooking pan and the plate are oily when we moved in

10/10 優異

KA SHUN ANGUS

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
廚房設備齊全

4/10 欠佳

Tiffany

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Not as good as other comments described
The reception staff were helpful and nice. Although the location is far from the City center, there is a bus stop nearby which is convenient. However, there are rooms for improvement. Many flies in the room and no room cleaning service. We had to ask for toilet rolls in reception every time. And we need to throw rubbish by ourselves. The cleanliness of the room was just acceptable. It was a bit dusty, especially the window curtains.
Guest Relations Manager 於 2016年10月6日的回應
Dear Tiffany, Thank you for your feedback. We do try to make our location well known at the booking stage. For the benefit of the readers, it is around a 10 minute walk from the Grassmarket. Our rooms are serviced once per 7 nights of stay though of course we are more than happy to remove garbage and replenish any used items daily. I'm sorry that this has not been communicated more clearly. Rather evident that we must address, and I hope that you can appreciate our intention was not to be translucent. With thanks and kind regards, Jamie Trousdale

8/10 不錯

Wing Chong (香港)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
尚好
位置很好,旺中帶静,但沖涼房漏水至下層的廚房卻未有跟進,如㕑房用具有放置位置指示更好,方便客人使用

8/10 不錯

KA WAI (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Apartment!
The apartment quite good, clean and the staff very helpful and nice.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We got the upgrade. This serviced apt was really good but it's not near the Edinburgh main station. We took the taxi to get there. The fare was about 12 pounds.

8/10 不錯

min-hsien

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
除了離 Waverley車站較遠外,一切都很好 搭Taxi到Waverley車站£9.2 ( 2015/10/4 )

10/10 優異

Shu Yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通方便而且很舒適
服務人員態度很好,有任何問題都可以過去詢問 不過wifi訊號有時不穩,會斷開之後再重新連線, 但連線速度還不錯 而且房間很舒適, 床很好睡, 所以下次有需要會再入住

10/10 優異

LAI MING WENDY

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Muhammad

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is at such ideal location. Further the staff was really nice and cooperative. The apartment itself was really really great!!
於 2024 年 3 月住了 1 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Muhammad, Thank you for sharing your positive feedback about the property and staff at the ideal location. I'm glad to hear that you had a great experience with the apartment. We hope to see you again soon.

8/10 不錯

Erik Blair

伴侶同遊
It was close to most amenities and attractions in the city centre. Staff was wonderful and friendly. Needs sharp kitchen knives; we had 2 twin beds pushed together and they kept sliding apart during… Shower had a little mildew in the corners. The fan was a welcome addition on warm days. Overall a very nice place to stay.
於 2024 年 3 月住了 6 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Erik, Thank you for providing detailed feedback about your experience at the property. I'm glad to hear that the location was convenient and that the staff was friendly. Your comments about the kitchen knives, twin beds, mildew in the shower, and the fan are duly noted. Your feedback will be valuable for improving the overall experience for future guests.

10/10 優異

Catherine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good, modern and spacious apartment within walking distance of Haymarket station. Pubs and restaurants nearby. Would stay again.
於 2024 年 1 月住了 1 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Catherine, Thank you for sharing your positive experience with the modern and spacious apartment near Haymarket station. It's great to hear that the location was convenient with pubs and restaurants nearby. I'm glad to know that you would consider staying again.

10/10 優異

Lisa

讚好:整潔度、職員與服務和住宿狀況
Would recommend staying here.
於 2024 年 3 月住了 2 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Lisa, Thank you for recommending the place. We hope to see you back again soon.

8/10 不錯

Rob

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location for us
於 2024 年 2 月住了 1 晚
Vanessa 於 2024年3月3日的回應
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

6/10 一般

Neelam

家人同遊
不滿:整潔度
OK
於 2024 年 2 月住了 2 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Neelam, thank you for your review

10/10 優異

Mélanie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très bien juste revoir la propreté de la vaiselle
於 2024 年 1 月住了 6 晚
Stewart Hotel Manager 於 2024年4月5日的回應
Dear Melanie, Merci d'avoir relevé la propreté de la vaisselle. Vos commentaires sont importants pour garantir un haut niveau de propreté aux futurs clients. Je veillerai à examiner et à résoudre ce problème avec l'équipe d'entretien ménager.

8/10 不錯

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Vanessa 於 2024年3月3日的回應
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

8/10 不錯

Marianela

家人同遊
讚好:職員與服務和設施服務
The location of this property is great-it is close to bus lines and the train station (Haymarket). The property itself is not the newest or the cleanest but it works. You get a small apartment with plenty of room to move around.
於 2023 年 12 月住了 3 晚

8/10 不錯

Ross

商務旅客
讚好:整潔度、職員與服務和設施服務
Staff were excellent but apartments really need updating, huge apartment with TV and couch at opposite ends of the country!! Worth it if in a group I’d imagine
Vanessa 於 2024年3月3日的回應
Dear Karin, Thank you for taking the time to provide us with your feedback and for choosing Staycity Westend for your recent stay. Thank you for your feedback and I am happy to hear you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon.

10/10 優異

Sharon

伴侶同遊
Great customer care
於 2023 年 12 月住了 1 晚
Martyna 於 2023年12月15日的回應
Dear Sharon,Thank you for taking time to provide us with your feedback and for choosing StayCity WestEnd for your recent stay. I am happy you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests are genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon ! Kind regards,MartynaOperations Manager

10/10 優異

Karl Jón

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic
This is second time we have stayed at Staycity West End in Edinburgh. Fantastic place to stay.
於 2023 年 11 月住了 4 晚
Martyna 於 2023年12月15日的回應
Dear Karl Jon,Thank you for taking time to provide us with your feedback and for choosing StayCity WestEnd for your recent stay. I am happy you enjoyed your stay with us. We are continuously striving to deliver the highest levels of service and to ensure our guests are genuinely cared for. Thank you once again for staying with us and we are looking forward to seeing you again soon ! Kind regards,MartynaOperations Manager

10/10 優異

LIN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and wonderful
A totally wonderful stay.
於 2023 年 11 月住了 3 晚
Vanessa 於 2023年12月5日的回應
Hello Lin! Thank you for your positive review! We are glad that you enjoyed your stay! Best wishes, Staycity Team

10/10 優異

Nicholas

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Vanessa 於 2023年12月1日的回應
Hi Nicholas, Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon. Best regards, Staycity Team

10/10 優異

Áki

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and clean
於 2023 年 11 月住了 4 晚
Jed 於 2023年11月29日的回應
Hi Aki,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

4/10 欠佳

Goedele

於 2023 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The apartment was spacious and clean and quiet, with a comfy bed. It was in a great location near Haymarket and short walk to Edinburgh old town. I really enjoyed my stay and will use staycity apartments in future.
於 2023 年 11 月住了 3 晚
Jed 於 2023年11月23日的回應
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 優異

Winyfred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is close to city center and shops
於 2023 年 11 月住了 3 晚
Jed 於 2023年11月19日的回應
Hi Winyfred,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

8/10 不錯

Jerome

讚好:整潔度、職員與服務和住宿狀況
I just want next time there is tooth paste and shampoo inside the bathroom
於 2023 年 11 月住了 1 晚
Jed 於 2023年11月19日的回應
Hi Jerome,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

4/10 欠佳

Tyra

於 2023 年 11 月住了 2 晚
Jed 於 2023年11月29日的回應
Hi Tyra,Thank you very much for taking the time to write your review. I passed on your remarks to my management to improve our service and deliver a better guest experience in the future. We wish you all the best,Staycity Team

10/10 優異

Ryan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Jed 於 2023年11月1日的回應
Hi,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 優異

Kier

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2023 年 10 月住了 2 晚
Vanessa 於 2023年10月28日的回應
Hi Kier,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 優異

Maria Teresa

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Jed 於 2023年10月24日的回應
Hi Maria,Thank you so much for your positive review! We are glad to hear you enjoyed your stay. We wish you all the best and hope to see you again soon.Best regards,Staycity Team

10/10 優異

Jean-Simon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Service more than perfect and the price was very advantageous!
於 2023 年 10 月住了 2 晚
Fruzsina 於 2023年10月15日的回應
Hi Jean-Simon, Thank you so much for your positive review! We are glad to hear you enjoyed the service. We wish you all the best and hope to see you again soon. Best regards,