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关于克鲁斯帝国王冠酒店的点评

3 out of 5
克鲁斯帝国王冠酒店
42-46 Horton Street, Halifax, England

点评

7.0

还可以

10 分 - 超赞。50 条好评,共有 190 条点评" "
8 分 - 还可以。57 条好评,共有 190 条点评" "
6 分 - 一般。34 条好评,共有 190 条点评" "
4 分 - 很差。29 条好评,共有 190 条点评" "
2 分 - 糟糕。20 条好评,共有 190 条点评" "

7.2/10

清洁度

7.8/10

员工和服务

6.0/10

服务设施

6.2/10

住宿条件和设施

6.4/10

环保

点评

8/10 还可以

Ian

满意:清洁度、员工和服务、住宿条件和设施
No lift and still being refurbished. Staff were great
2024 年 4 月入住 2 晚

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great place
2024 年 3 月入住 1 晚

6/10 一般

David

与家人出行
满意:员工和服务,清洁度
Whilst the property is handy for the town features it is inconvenient in having no elevators and small rooms. We had to change rooms due to faulty shower which could not be fixed. Staff were helpful., but much will need to be done to make this an acceptable. Property
2024 年 3 月入住 13 晚

2/10 糟糕

Andrew

与配偶出行, 商务旅客
不满意:服务设施
Simply awful. Worst hotel I’ve ever stayed in. Room was small, shabby, not very clean, outdated. Shall I go on? Yes- no toilet paper, 1 towel for a couple, the smoke detector had no cover with all the wiring exposed in bathroom, tiles not grouted. Really surprised hotels like this are still around.
2024 年 3 月入住 1 晚

4/10 很差

Steve

My room was dirty with tea and coffee stains dripping down the cupboard. Shower and bath very tired and full of mould. Couldn’t sleep due to the room being directly above an extremely noisy taxi rank office with staff playing loud music and drivers chatting loudly abs slamming doors of cars. This was by far the worst stay I have had in paying accommodation and will definitely never be returning to the Imperial Crown Hotel and would strongly advise other people to stay away from the place. Extremely disappointed with the whole experience.
2024 年 3 月入住 1 晚

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very comfortable bed but Pillows were too soft
2024 年 2 月入住 1 晚

10/10 超赞

Nikolas

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fab staff and good food...
2024 年 2 月入住 1 晚

8/10 还可以

Steven

2023 年 12 月入住 1 晚

8/10 还可以

Michael

2023 年 12 月入住 1 晚

6/10 一般

Julie

满意:住宿条件和设施,清洁度
Just ok for one night
Comfortable bed,also clean. Bedroom rather stuffy. No lift. Near the railway station, which was useful for us.
2023 年 12 月入住 1 晚

10/10 超赞

Colin

2023 年 12 月入住 1 晚

10/10 超赞

Steven

满意:清洁度、员工和服务、住宿条件和设施
Good
2023 年 12 月入住 2 晚
Imperial Crown Hotel 于 2023年12月5日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok for one night.
This is our go to hotel in Halifax for to convenience and price. Wish the cups in the rooms were bigger. Traffic signs are loud if you have the windows open and it's way too hot if you keep them closed. Catch 22. Ok for one night though. Parking was fine and customer service also fine.
2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年12月5日 的回复
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

4/10 很差

Alan

团体旅客, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t like advising they had a bar and restaurant which was closed you should not have to pay £100 deposit on arrival
2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年12月5日 的回复
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

10/10 超赞

David

2023 年 11 月入住 1 晚

4/10 很差

Pam

商务旅客
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
I’m a single female traveller and having my room number announced our loud in front of a reception full of men is pretty disconcerting, and all hotel reception staff should know this is a big no no. Room was very old fashioned and tired, bed cheap with buttons and springs sticking through, and no hairdryer, also a lot of room noise and noise from other guests. It was clean though.
2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年11月26日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 超赞

Gaynor

2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年11月26日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

6/10 一般

Kerry

2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年11月26日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 一般

Michael

不满意:住宿条件和设施
2023 年 11 月入住 1 晚
Imperial Crown Hotel 于 2023年11月26日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 超赞

Gaynor

2023 年 10 月入住 1 晚
Imperial Crown Hotel 于 2023年10月31日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施
Worth it
Cheap, cheerful,clean and freindly,shame theres no bar but its next to the piece hall so no probs
2023 年 10 月入住 1 晚
Imperial Crown Hotel 于 2023年10月23日 的回复
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 还可以

Jay

满意:清洁度、员工和服务、住宿条件和设施
Very conveniently located near the railway station and key sights such as the medieval church and the famous Piece Hall - an immense square surrounded by a Georgian era colonnade with shops and restaurants.
2023 年 10 月入住 1 晚
Imperial Crown Hotel 于 2023年10月12日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

10/10 超赞

Sarah

2023 年 9 月入住 1 晚
Imperial Crown Hotel 于 2023年10月5日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 糟糕

Darren

商务旅客
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Imperial Crown Hotel 于 2023年09月28日 的回复
We deeply apologize for the inconveniences you faced during your stay. We appreciate your patience and understanding that the hotel just opened recently, and we will do our best to provide the best services that our dear customers deserve. Your feedback is crucial to us, as it helps us improve our services and ensure a more enjoyable experience for all our guests.

8/10 还可以

n

2023 年 9 月入住 1 晚
Imperial Crown Hotel 于 2023年09月24日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

8/10 还可以

Ann marie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was clean tidy and staff very polite,the hotel is under refurbishment at the moment but would recommend to stay .
2023 年 9 月入住 1 晚
Imperial Crown Hotel 于 2023年09月18日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 一般

Paul

不满意:客房舒适度,住宿条件和设施
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年09月10日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 一般

andrew

满意:客房舒适度,员工和服务
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月28日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

2/10 糟糕

Sophie

2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月29日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 超赞

Ian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 很差

Guy

满意:员工和服务
不满意:住宿条件和设施
Hopefully better after refurb
Hotel is going through some sort of refurbishment which wasn’t mentioned. Taking this into account this hotel is ok that is all. Rooms very dated, not particularly soundproof and quite stuffy. However the service at reception was good and friendly staff. No free parking as advertised though. Like to support independent hotels wherever possible but left thinking they need to do a bit better
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 超赞

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A* Location
Perfect location for the Piece Hall and central Halifax. Convenient parking nearby.
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

4/10 很差

Liz

与配偶出行
不满意:住宿条件和设施,服务设施
The website is very misleading.Our room was very basic and badly in need of some tlc.Bathroom the same with mould on the ceiling and wire dangling from the ceiling where the smoke alarm should have been! Hotel should be done for false advertising
2023 年 8 月入住 3 晚
Imperial Crown Hotel 于 2023年09月10日 的回复
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 很差

真实旅客

不满意:清洁度、住宿条件和设施、客房舒适度
Cross your fingers there isn't a fire
First impressions weren't great. Though the man at the desk was helpful in finding the off site car park, the toilets in reception were dirty, with litter on the floor, no toilet paper and washing up liquid instead of soap. The room itself was pretty dirty, dated and in need of repair. The chair was visibly broken and probably would've collapsed if used, and the headboard banged against the wall with every wriggle. Blathroom was clean at least, if again, very dated. The room was extremely noisy and hot enough that we couldn't shut the windie. To be fair a fan was provided but didn't turn it on as it was filthy. There was also no smoke alarm, just some wires hanging out of the ceiling. Pillows felt like they were full of potatoes and sheets weren't fitted so they kept coming off the bed. And FYI, there's free car parking as advertised. Fine if you need to crash somewhere for a night but not worth £95 for the privilege.
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年09月10日 的回复
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
Decent
Great service, rooms were a little dated, but everything worked and was well kept. Breakfast wasn’t included, as renovations are undergoing in that area, but there were plenty of places nearby for food. Great location too, close to train station without being able to hear trains.
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

4/10 很差

Maz

满意:员工和服务
不满意:清洁度
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future

10/10 超赞

Hannah

满意:清洁度、员工和服务、客房舒适度
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 超赞

Melangell

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月27日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 超赞

Gerard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff pleasant, rooms very clean.
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月21日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 糟糕

Sophie

2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年09月10日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.

6/10 一般

Kevin

团体旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施
OK hotel, would be nice with some TLC
The hotel is ok but the room was a bit run down and was very very warm. There's a fan which helped a little but the temperature remaind high through the night. Rooms need a little TLC and smoke detectors installing. The location was fantastic though!
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月15日 的回复
We would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

10/10 超赞

DARREN

2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月15日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 超赞

Joseph

2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月15日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

10/10 超赞

James

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exactly what I was after.
2023 年 8 月入住 1 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
It brings us immense joy to hear that your stay at our hotel was enjoyable and that we were able to meet and exceed your expectations. Our team works diligently to ensure that every guest feels comfortable, well taken care of, and receives the highest level of service throughout their stay. Your feedback serves as a great motivation for all of us to continue delivering exceptional hospitality.

2/10 糟糕

DENA

不满意:清洁度、住宿条件和设施、客房舒适度
Dont stay here
Room was nothing like the photo's. Smelt of damp. bathroom was so small it had a bifold door on it. we were in the room just long enough to book somewhere else and walked out.
2023 年 7 月入住 2 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I’ve been staying in this hotel for around 20 years there have been several owners over that time. The new owners are renovating so there is still work going on although it did not disturb us. Only down side is you have to pay hot parking now used to be free if you were staying in the hotel. Over all a pleasant stay will probably stay here agsin
2023 年 7 月入住 2 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、客房舒适度
Currently undergoing renovations
Hotel reasonable but there had been no prior notice that the bar area (featured in photo) was unavailable due to renovations.
2023 年 7 月入住 2 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

6/10 一般

Elizabeth

满意:员工和服务
不满意:住宿条件和设施
My room smelt damp and musty. The carpet didn't feel clean and the furniture was very basic.
2023 年 7 月入住 1 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced and appreciate the opportunity to address your recent experience.we would like to express our regret for the issues you encountered during your stay. We understand that your comfort and satisfaction are of utmost importance, and we take your feedback seriously. Please know that we have reviewed your concerns thoroughly, and we are committed to taking appropriate measures to prevent similar occurrences in the future.

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
Comfortable stay in convenient location
2023 年 7 月入住 1 晚
Imperial Crown Hotel 于 2023年08月10日 的回复
Thank you for taking the time to share your positive feedback. It means the world to us. Should your travels bring you back to this area in the future, we would be absolutely delighted to welcome you back to our hotel.